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Become An Implementation Manager

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Working As An Implementation Manager

  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Scheduling Work and Activities
  • Making Decisions and Solving Problems
  • Coordinating the Work and Activities of Others
  • Mostly Sitting

  • $105,055

    Average Salary

What Does An Implementation Manager Do At J.B. Hunt Transport

* Use Project Management best practices and artifacts to manage the implementation of the account
* Serve as primary contact to the customer with regards to implementation
* Develop and own a Project Plan to ensure all tasks to implement the account are assigned and executed
* Develop As
* Is and To
* Be design documents to provide operational expertise and knowledge of the existing business practices as well as reconciling those to the new business solution
* Develop a Standard Operating Procedure (SOP) document to serve the customer and operations team as a guide to successful operations of the business
* Work extensively with Sales, Operations, IT and other departments to successfully drive implementation to completion
* Ensure project risks for the implementation are identified and mitigated
* Conduct post implementation review ensuring lessons learned are captured for continuous improvement

What Does An Implementation Manager Do At Humana

* Report up to and support the VP of Customer Success to make technical and business decisions aligned to strategic objectives of the organization.
* Manage the Implementation team which consists of Healthcare Business Analysts (Campbell, CA based and offshore) and Healthcare Implementation Architect(s) providing guidance from an implementation SME advisory capacity ensuring accurate, industry standards compliant, successful implementations adhering to strict project timelines.
* Carefully assign projects to HBAs and HIAs based on their current skillssets and skill levels and support them along the way to enable them and their projects to be successful.
* Interview prospective HBA candidates, hire, onboard, train, and develop new hire s skills to bring out their maximum potential and use that to benefit the organization.
* Manage the Engineering Product Support (EPS) backlog.
* Manage the ATG Engineer and the Dev Engineer s time prudently assigning EPS cases to them and following through their resolution.
* Be the liaison between the Customer Success Manager group and the Engineering/QA team managing communication between the teams while focusing on quick and accurate case resolution.
* Communicate up, down, and sideways to ensure smooth functioning and harmony among all areas within the Client Services organization and beyond.
* Support the overall Client Services organization by providing technical and business process guidance utilizing product specific and industry specific knowledge and expertise.
* Represent yourself as the subject matter expert during meetings with existing and prospective clients, and provide expert level input on interface architecture, and implementation methodology.
* Demonstrate expert level knowledge and hands-on experience in the Health IT industry including technical, business, and political arenas of it.
* Ability to be confident in an advisory role to provide guidance to associates reporting to you.
* Manage the HBA Acceptance testing group and orchestrate the bi-weekly acceptance testing activities.
* Coordinate Client Services/QA resources to define test cases, get the test rig upgraded to the new release version, engage the Acceptance testing HBA group to perform the test cases, and report Acceptance testing results back to internal stakeholders to make a go/no-go release decision.
* CCB Approver Responsibility
* Analyze and think through thoroughly from technical, business, and political perspectives before approving production changes making sure every change is peer reviewed and the steps are well documented.
* Support the Product Support group, Project Management Office, CSM group, ATG, Puppet group, Dev Ops groups in during the inception, implementation, closeout, and post go-live phases.
* Initiate, enable, and empower HBAs to provide quarterly technical and industry specific trainings.
* Provide guidance, develop training content along with them, coordinate and orchestrate the trainings.
* Maintain the trainings confluence page and the recorded trainings repository.
* Maintain training slides and artifacts in shared location.
* Qualifications Required Skills BS Degree (Computer Science or other discipline) or 5 years equivalent experience to demonstrate ability to perform the role.
* years SW Implementation experience in a leadership role Strong motivation, ability, and drive to manage a team of approximately 20 Implementation Engineers / and Healthcare Business Analysts (10 of them based offshore in Mumbai, India).
* Strong exxperience leading deployment applications teams into Linux environments.
* Ability to work in a fast-paced environment.
* Analyzing, planning, and deploying software products Hands-on experience deploying applications into Linux environments.
* Strong written and oral communication skills are required along with solid change management and documentation skills.
* Desired Skills Knowledge of HL7 v
* messaging, Fast Healthcare Interoperability Resources (FHIR), IHE profiles, clinical EMRs and/or hospital information system workflows, ACO quality measures and Claims data a plus, but not required.
* However, willingness to learn such Healthcare IT standards and domain workflows is required.
* Expert-level knowledge and hands-on experience in building and supporting HL7 v
* and v
* clinical interfaces adhering to industry standards within healthcare workflows involving demographics (ADTs), orders (ORMs), results (ORUs, MDMs), insurance, and billing.
* Knowledge and experience in FHIR technologies is a plus.
* Expert level knowledge and hands-on experience in building and supporting HL7 IHE clinical interfaces (web-services) adhering to industry standards within healthcare workflows involving XDS.b and XCA workflows (patient demographics, provide and register, and other).
* Expert level knowledge and experience in Transcend Insights proprietary HIE product(s) and services.
* Knowledge and experience in PHM and analytics are a plus.
* Knowledge and experience with healthcare organizations, medical terminology and healthcare system business processes is desired.
* Knowledge of the Quality Assurance (QA) process is also a plus, but not required.
* Understanding of Oracle a plus.
* Ability to write scripts in JavaScript, Bash or python strongly desired

What Does An Implementation Manager Do At Service Corporation International (Sci)

* The Operations Implementation Manager is responsible for leading the execution of implementation plans developed as a result of the Operations Performance Improvement team project findings.
* Participate in the development of implementation plans.
* Responsible for partnering with field Management and delivering training as necessary to implement developed plans.
* SPECIFIC RESPONSIBILITIES
* Support performance improvement opportunities
* Provide feedback on operational improvement plans and gauge if opportunities are actionable
* Recommend conclusions and support decision making
* Develop strong relationships with field leadership as a gateway to additional opportunities
* Oversee the execution of implementation plans
* Use industry knowledge and experience to facilitate relationships and credibility with operational and market leadership
* Partner with field leadership on execution of implementation plans
* Achieve implementation plans desired results

What Does An Implementation Manager Do At Henry Schein, Inc.

* Coaches and trains Supervisors in department processes, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their positions
* Actively seeks to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processes
* Build and deploy SaaS onboarding processes
* Plans for trends affecting the department (i.e. training, product changes, releases, sales volume, and et al.) and actively plans and implements improvements to provide quality and consistent service to all customers
* Monitors department statistical reports and coaches team where necessary to ensure timely, quality service is offered to all customers.
* Includes evaluating department statistics and working with management team to implement action plans to achieve department excellence
* Participates in the hiring process by interviewing and ensuring that quality candidates are selected
* Actively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceeded
* Consistently communicates with team and management of department goals, progress and any related concerns through reporting, action plans, career pathing, etc. to ensure individual, department and company goals are met
* Developing, implementing, and maintaining procedures and processes for the implementation team
* Continually drive improvement projects, measured through the Net Promoter System (NPS) & Customer Satisfaction Ratings
* Communicate related product/service related news and developments to the team as required
* Collaborate with other departments to provide business continuity, support and productivity

What Does An Implementation Manager Do At Transcore Commercial Services

* Provides product demonstrations to customers; serves as subject matter expert on products
* Works directly with customer technical and operations teams to document and interpret stated project objectives in the context of available IntelliTrans solutions
* Works with customers to define data flows and data mapping between systems, to meet project objectives
* Creates and manages project task lists and issues logs, driving completion of tasks by both internal and customers
* Uses system tools, queries, reports, and data to provide services to production customers
* Creates queries and reports within IntelliTrans products to support customers during implementation, specifically to ensure data completeness and quality
* Identifies potential sales opportunities at existing customers by listening to customer objectives during the implementation process and recognizing opportunities for additional product offerings to be sold
* Establishes procedures for training customers on the products
* Manages the development of product documentation such as user help documentation, tutorials, release notes, installation guides, etc.
* Works closely with Product Support team to establish project-level training plans and monitors those plans for completion
* Works with customers to identify the need for system enhancements to meet project objectives, with a strong ability to extract and document functional requirements
* Works closely with Product Management to document and articulate customer requests for additional features
* Obtains and maintains expert proficiency in IntelliTrans’ products and s Setup and supports new customers on the Global Visibility Platform (GVP) application(s)
* Verifies and reports system issues, providing early warning problem detection on issues that impact our customer base

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Average Length of Employment
Technical Manager 3.9 years
Delivery Manager 3.1 years
Top Careers Before Implementation Manager
Manager 8.2%
Consultant 5.7%
Supervisor 3.1%
Top Careers After Implementation Manager
Consultant 6.9%
Manager 4.9%
Director 3.9%
Owner 2.2%

Do you work as an Implementation Manager?

Implementation Manager Demographics

Gender

Male

58.3%

Female

40.0%

Unknown

1.8%
Ethnicity

White

61.0%

Hispanic or Latino

14.1%

Black or African American

11.3%

Asian

9.5%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

48.5%

French

8.1%

Portuguese

8.1%

Carrier

7.1%

Russian

3.0%

Chinese

3.0%

Japanese

3.0%

German

3.0%

Mandarin

2.0%

Italian

2.0%

Arabic

2.0%

Hindi

2.0%

Turkish

1.0%

Marathi

1.0%

Cheyenne

1.0%

Korean

1.0%

Georgian

1.0%

Romanian

1.0%

Thai

1.0%

Dakota

1.0%
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Implementation Manager Education

Schools

University of Phoenix

22.4%

George Washington University

9.4%

Strayer University

5.8%

Arizona State University

4.7%

Ohio State University

4.4%

University of Texas at Austin

4.4%

Georgia State University

4.2%

Villanova University

4.2%

Michigan State University

3.9%

Southern New Hampshire University

3.9%

University of North Texas

3.6%

American University

3.6%

Illinois State University

3.3%

Webster University

3.3%

University of Texas at Dallas

3.3%

Northeastern University

3.3%

Temple University

3.0%

Pennsylvania State University

3.0%

Cornell University

3.0%

University of Washington

3.0%
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Majors

Business

35.0%

Computer Science

6.0%

Management

5.4%

Finance

5.2%

Project Management

5.2%

Marketing

5.0%

Computer Information Systems

4.6%

Communication

4.2%

Electrical Engineering

4.0%

Accounting

3.5%

Information Technology

3.4%

Psychology

2.7%

Management Information Systems

2.5%

Human Resources Management

2.2%

Education

2.2%

Information Systems

1.9%

Economics

1.9%

Nursing

1.7%

Health Care Administration

1.7%

Political Science

1.6%
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Degrees

Bachelors

45.7%

Masters

27.5%

Other

15.7%

Associate

5.2%

Certificate

3.8%

Doctorate

1.1%

Diploma

0.8%

License

0.1%
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Implementation Manager Videos

Implementation Manager

How to implement ERP I Mavim Application Implementation Manager (AIM)

How to Become a Manager or Get a Promotion

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Real Implementation Manager Salaries

Job Title Company Location Start Date Salary
Siterra Implementation Manager Ambient Core Services Inc. Overland Park, KS Apr 15, 2014 $187,830 -
$219,135
Implementation Manager Accenture LLP Woonsocket, RI Jan 13, 2014 $155,000
Manager, SAP BI Implementation Abbvie Inc. North Chicago, IL Aug 05, 2013 $145,000
Implementation Manager Accenture LLP Chicago, IL Jun 05, 2013 $142,000
Implementation Manager Tradestone Software, Inc. Atlanta, GA Oct 01, 2014 $141,883
Team Manager Implementation Manager (Information S Global Collect Services USA, Inc. San Francisco, CA Jun 03, 2013 $140,000
Manager, Test and Implementation Amadeus North America, Inc. Dallas, TX May 25, 2016 $135,187
Implementation Manager Workfront, Inc. New York, NY Feb 19, 2015 $134,000
Implementation Manager Charles River Systems, Inc. Burlington, MA Oct 26, 2015 $132,000 -
$140,000
Software Implementation Manager Utility Data Contractors, Inc. Los Angeles, CA Oct 31, 2016 $130,000
Software Implementation Manager Coupa Software Incorporated San Mateo, CA Jun 17, 2013 $130,000
Software Implementation Manager Utility Data Contractors, Inc. Walnut Creek, CA Oct 31, 2016 $130,000
Manager, Test and Implementation Amadeus North America, Inc. Dallas, TX Jan 02, 2013 $130,000
Implementation Manager Primatics Financial, LLC McLean, VA May 29, 2014 $112,229
Genomics Laboratory Test Implementation Manager Sanford Clinic Sioux Falls, SD Oct 15, 2016 $112,153
Global Implementation Manager Thomson Reuters (Tax & Accounting) Inc. New York, NY Oct 26, 2015 $112,004
SAP Successfactors System Implementation Consulting Manager Accenture LLP Irving, TX Nov 18, 2016 $111,363
SAP APO Implementation Manager Accenture, LLP Beaverton, OR Sep 01, 2013 $111,000
SAP APO Implementation Managers [Multiple Positions] Accenture LLP Chicago, IL May 14, 2015 $111,000
WMS Implementation Manager Kuehne + Nagel Inc. Naugatuck, CT Oct 01, 2014 $110,000 -
$175,000
Manager, Implementation Ceridian Saint Petersburg, FL May 13, 2016 $98,779
Ecommerce Digital Analytics Implementation Manager Rexel Holdings USA Corp Dallas, TX Aug 12, 2016 $98,176 -
$116,874
Implementation Manager Cover-All Systems, Inc. Morristown, NJ Nov 17, 2015 $98,100
Manager, Implementation Services Virticom LLC Richardson, TX Sep 18, 2013 $97,000
Manager, Implementation Services Virticom LLC Richardson, TX Sep 06, 2014 $97,000
Implementation Manager Zeomega, Inc. Frisco, TX Sep 02, 2013 $95,000
Implementation Manager Zeomega, Inc. Frisco, TX Feb 26, 2013 $95,000
Implementation Manager Zeomega, Inc. Frisco, TX May 01, 2013 $95,000

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Top Skills for An Implementation Manager

  1. Procedures
  2. Project Management
  3. Project Deliverables
You can check out examples of real life uses of top skills on resumes here:
  • Team with technical analysts, administrators, and management to execute post-resolution procedures and identification of root-cause and root-fix procedures.
  • Assisted senior managers in the hiring process by interviewing prospective candidates for analyst and project management positions.
  • Project deliverables included the change management process, risk management, schedule management, development and oversight of the on-boarding/decommissioning process.
  • Initiated and managed an internal process improvement project to enhance existing project management methodology and support PMP certification for project managers.
  • Implement new business initiatives for Financial Services operations and client support in alignment with regulatory compliance.

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Top 10 Best States for Implementation Managers

  1. District of Columbia
  2. Virginia
  3. Colorado
  4. Maryland
  5. Massachusetts
  6. Connecticut
  7. New Jersey
  8. California
  9. New Hampshire
  10. Delaware
  • (330 jobs)
  • (1,023 jobs)
  • (614 jobs)
  • (497 jobs)
  • (956 jobs)
  • (313 jobs)
  • (772 jobs)
  • (3,382 jobs)
  • (87 jobs)
  • (89 jobs)

Top Implementation Manager Employers

Jobs From Top Implementation Manager Employers

Implementation Manager Videos

Implementation Manager

How to implement ERP I Mavim Application Implementation Manager (AIM)

How to Become a Manager or Get a Promotion

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