An implementation manager specializes in introducing new systems, networks, and processes to the entire company workforce. Typically, their responsibilities revolve around overseeing the implementation team to ensure that everything is running smoothly, devising action and work plans, coordinating with different departments, monitoring requisitions and information materials, and verifying their accuracy. An implementation manager may also address issues and concerns, providing technical support when necessary. Furthermore, it is essential to lead and encourage the team, all while adhering to the company's policies and regulations.

Implementation Manager Responsibilities

Here are examples of responsibilities from real implementation manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage the adherence of KPI s require by contracts.
  • Manage, plan, and document PeopleSoft HR/Payroll year-end processes.
  • Lead the strategic project planning efforts and the technology architecture design initiatives.
  • Document each client's processes for artifacts and manage through project closure via SharePoint.
  • Create and manage detailed project plans for all phases of SDLC to ensure successful deployments.
  • Lead a group of 10 Java engineers and 12 web developers in creating web-base online banking applications.
  • Manage one internal ERP specialist, who maintains and modifies the ERP system and provides specialist technical support.
  • Develop and implement new procedures to ensure accurate and expedite implementation of payroll services.
  • Update HTML code as needed for the lab screens.
  • Provide remote support to customers during go-live.
Implementation Manager Traits
Business skills describe how individuals are able to understand consumer behaviors and use it in a way that leads to success.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.

Implementation Manager Job Description

Between the years 2018 and 2028, implementation manager jobs are expected to undergo a growth rate described as "much faster than average" at 11%, according to the Bureau of Labor Statistics. So if the thought "should I become an implementation manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of implementation manager opportunities that are projected to become available by 2028 is 46,800.

On average, the implementation manager annual salary is $108,639 per year, which translates to $52.23 an hour. Generally speaking, implementation managers earn anywhere from $82,000 to $142,000 a year, which means that the top-earning implementation managers make $60,000 more than the ones at the lower end of the spectrum.

Once you've become an implementation manager, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a manager, program management, information technology director, technical services manager, and technical manager.

Implementation Manager Jobs You Might Like

Implementation Manager Resume Examples

Implementation Manager Skills and Personality Traits

We calculated that 24% of Implementation Managers are proficient in Project Management, Procedures, and Customer Service. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.

We break down the percentage of Implementation Managers that have these skills listed on their resume here:

  • Project Management, 24%

    Completed Project Management Professional Certification.

  • Procedures, 13%

    Developed and conducted quality assurance procedures that ensured the overall completeness and accuracy of the XML data and custom data solutions.

  • Customer Service, 7%

    Managed project team of representatives from accounting, manufacturing, procurement and customer service to implement software upgrades and enhancements.

  • Account Management, 5%

    Collaborated with Account Management regarding strategic tactics increasing both volume and value of referrals and other revenue generating activities.

  • Client Expectations, 4%

    Collaborated with business partners on client expectations and maintain open line of communication throughout each implementation until successful conclusion.

  • Client Relationships, 4%

    Introduced After-Market Services to extend client relationships, satisfaction and to generate additional services revenue by uncovering new opportunities.

Some of the skills we found on implementation manager resumes included "project management," "procedures," and "customer service." We have detailed the most important implementation manager responsibilities below.

  • The most important skills for an implementation manager to have in this position are business skills. In this excerpt that we gathered from a implementation manager resume, you'll understand why: "it managers must develop and implement strategic plans to reach the goals of their organizations." According to resumes we found, business skills can be used by a implementation manager in order to "enabled the company to easily handle influx of more business via the new erp system. "
  • While it may not be the most important skill, we found that many implementation manager duties rely on leadership skills. This example from a implementation manager explains why: "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This resume example is just one of many ways implementation managers are able to utilize leadership skills: "recognized for leadership of basic development and process design on $2m erp data implementation project. "
  • Organizational skills is also an important skill for implementation managers to have. This example of how implementation managers use this skill comes from a implementation manager resume, "some it managers must coordinate the work of several different it departments to make the organization run efficiently." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "develop, implement, and manage internal business process re-engineering efforts improving organizational efficiency. "
  • In order for certain implementation manager responsibilities to be completed, the job requires the skill "analytical skills." According to an implementation manager resume, "it managers must analyze problems and consider and select the best ways to solve them." As an example, this snippet was taken directly from a resume about how this skill applies: "manage data validation for seamless integration with erp, cms, crm, and back-end business functions. "
  • Another common skill for an implementation manager to be able to utilize is "communication skills." It managers must explain their work to top executives and give clear instructions to their subordinates. An implementation manager demonstrated the need for this skill by putting this on their resume: "facilitate coordination and communication between support functions such as support services, it, hr, account and finance services. "
  • See the full list of implementation manager skills.

    We've found that 71.1% of implementation managers have earned a bachelor's degree. Furthermore, 14.3% earned their master's degrees before becoming an implementation manager. While it's true that most implementation managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every nine implementation managers did not spend the extra money to attend college.

    The implementation managers who went onto college to earn a more in-depth education generally studied business and computer science, while a small population of implementation managers studied marketing and finance.

    Once you're ready to become an implementation manager, you should explore the companies that typically hire implementation managers. According to implementation manager resumes that we searched through, implementation managers are hired the most by Deloitte, PricewaterhouseCoopers, and CVS Health. Currently, Deloitte has 60 implementation manager job openings, while there are 35 at PricewaterhouseCoopers and 8 at CVS Health.

    If you're interested in companies where implementation managers make the most money, you'll want to apply for positions at Bloomberg, GEP Worldwide, and Nielsen Holdings. We found that at Bloomberg, the average implementation manager salary is $135,407. Whereas at GEP Worldwide, implementation managers earn roughly $134,404. And at Nielsen Holdings, they make an average salary of $133,757.

    View more details on implementation manager salaries across the United States.

    We also looked into companies who hire implementation managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Automatic Data Processing, Verizon Communications, and AT&T.;

    The industries that implementation managers fulfill the most roles in are the technology and finance industries. But the highest implementation manager annual salary is in the media industry, averaging $120,947. In the hospitality industry they make $114,693 and average about $112,337 in the finance industry. In conclusion, implementation managers who work in the media industry earn a 50.1% higher salary than implementation managers in the telecommunication industry.

    The three companies that hire the most prestigious implementation managers are:

      What Manager, Program Managements Do

      A program management manager is a professional who guides project managers and oversees and coordinates an organization's projects, products, and other strategic initiatives. The day-to-day responsibilities of a program manager include planning the overall program, managing the program's budget and the main program documents, and defining the program governance. The requirements to qualify for the program manager position including possessing a good managerial, business, and problem-solving skills and possessing a bachelor's or master's degree in business, management, or a related field.

      In this section, we compare the average implementation manager annual salary with that of a manager, program management. Typically, managers, program management earn a $21,155 higher salary than implementation managers earn annually.

      While their salaries may differ, one common ground between implementation managers and managers, program management are a few of the skills required in each craft. In both careers, employees bring forth skills like project management, procedures, and customer service.

      These skill sets are where the common ground ends though. An implementation manager responsibility is more likely to require skills like "account management," "client expectations," "client relationships," and "consultants." Whereas a manager, program management requires skills like "identity," "risk management," "oversight," and "infrastructure." Just by understanding these different skills you can see how different these careers are.

      Managers, program management really shine in the retail industry with an average salary of $130,346. Whereas implementation managers tend to make the most money in the media industry with an average salary of $120,947.

      Managers, program management tend to reach higher levels of education than implementation managers. In fact, managers, program management are 10.8% more likely to graduate with a Master's Degree and 3.5% more likely to have a Doctoral Degree.

      What Are The Duties Of an Information Technology Director?

      An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.

      Next up, we have the information technology director profession to look over. This career brings along a higher average salary when compared to an implementation manager annual salary. In fact, information technology directors salary difference is $20,273 higher than the salary of implementation managers per year.

      A similarity between the two careers of implementation managers and information technology directors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "project management," "procedures," and "customer service. "

      But both careers also use different skills, according to real implementation manager resumes. While implementation manager responsibilities can utilize skills like "account management," "client expectations," "client relationships," and "business development," some information technology directors use skills like "information technology," "hardware," "cloud," and "infrastructure."

      On average, information technology directors earn a higher salary than implementation managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, information technology directors earn the most pay in the retail industry with an average salary of $156,679. Whereas, implementation managers have higher paychecks in the media industry where they earn an average of $120,947.

      On the topic of education, information technology directors earn similar levels of education than implementation managers. In general, they're 0.8% less likely to graduate with a Master's Degree and 3.5% more likely to earn a Doctoral Degree.

      How a Technical Services Manager Compares

      A technical services manager is a professional who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.

      Let's now take a look at the technical services manager profession. On average, these workers make higher salaries than implementation managers with a $627 difference per year.

      By looking over several implementation managers and technical services managers resumes, we found that both roles utilize similar skills, such as "project management," "customer service," and "erp." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from implementation manager resumes include skills like "procedures," "account management," "client expectations," and "client relationships," whereas a technical services manager might be skilled in "linux," "continuous improvement," "hardware," and "r."

      Technical services managers make a very good living in the finance industry with an average annual salary of $137,883. Whereas implementation managers are paid the highest salary in the media industry with the average being $120,947.

      When it comes to education, technical services managers tend to earn lower education levels than implementation managers. In fact, they're 15.5% less likely to earn a Master's Degree, and 1.2% less likely to graduate with a Doctoral Degree.

      Description Of a Technical Manager

      A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.

      Now, we'll look at technical managers, who generally average a higher pay when compared to implementation managers annual salary. In fact, the difference is about $5,882 per year.

      While their salaries may vary, implementation managers and technical managers both use similar skills to perform their jobs. Resumes from both professions include skills like "project management," "procedures," and "customer service. "

      While some skills are shared by these professions, there are some differences to note. "account management," "client expectations," "client relationships," and "consultants" are skills that have shown up on implementation managers resumes. Additionally, technical manager uses skills like infrastructure, architecture, hardware, and software development on their resumes.

      In general, technical managers make a higher salary in the professional industry with an average of $125,434. The highest implementation manager annual salary stems from the media industry.

      Technical managers reach similar levels of education when compared to implementation managers. The difference is that they're 3.4% more likely to earn a Master's Degree less, and 3.2% more likely to graduate with a Doctoral Degree.