Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Implementation Specialist
Top Careers After Implementation Specialist
Hispanic or Latino9.4%
Black or African American0.8%
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University of Phoenix28.9%
Georgia State University5.9%
American InterContinental University5.2%
Kennesaw State University4.0%
Arizona State University3.8%
Pennsylvania State University3.8%
Southern New Hampshire University3.6%
University of North Carolina at Greensboro3.3%
Michigan State University3.1%
University of Missouri - Columbia3.1%
University of Houston2.9%
Western Michigan University2.9%
Indiana Wesleyan University2.9%
George Washington University2.7%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Implementation Specialist||Numerix LLC||New York, NY||Jan 08, 2015||$170,000|
|Implementation Specialist||Numerix LLC||New York, NY||Aug 01, 2015||$170,000|
|AIM Implementations Specialist||Bloomberg L.P.||San Francisco, CA||Jun 20, 2016||$159,000 -
|Lead Implementation Specialist||Fast Enterprises LLC||Baton Rouge, LA||Jan 04, 2015||$145,000|
|AIM Implementations Specialist||Bloomberg, LP||San Francisco, CA||Feb 02, 2015||$134,000|
|Clinical Systems Integration & Implementation Specialist||Health Prime International||National Harbor, MD||Nov 03, 2014||$132,766|
|Servicenow Implementation Specialist||Brown Brothers Harriman & Co.||Boston, MA||Jan 06, 2016||$130,000|
|Implementation Specialist||Bloomberg, LP||New York, NY||Apr 21, 2015||$128,000|
|Implementation Specialist||Bloomberg, LP||San Francisco, CA||Apr 21, 2015||$128,000|
|Policy Implementation Specialist||Google Inc.||Mountain View, CA||Apr 08, 2016||$120,000|
|Clinical Implementation (IT) Specialist||Thrasys, Inc.||San Francisco, CA||Sep 10, 2014||$120,000|
|Implementation Specialist||Bloomberg, LP||New York, NY||Dec 11, 2014||$114,000|
|Systems Implementation Specialist||Standard Chartered Bank||Newark, NJ||Nov 21, 2014||$114,000|
|AIM-Implementation Specialist||Bloomberg, LP||New York, NY||May 28, 2013||$112,000|
|Project Implementation Specialist||Saglobal, Inc.||Carmel, IN||Sep 01, 2015||$85,000|
|Software Technical Implementation Specialist||Xifin, Inc.||San Diego, CA||Nov 17, 2014||$84,500|
|Software Technical Implementation Specialist||Xifin, Inc.||San Diego, CA||Nov 15, 2014||$84,500|
|Regional Implementation Specialist||Sap Labs, LLC||Downers Grove, IL||Sep 30, 2013||$83,697|
|Brand Auction Implementation Specialist||Google Inc.||Mountain View, CA||Jul 26, 2016||$83,000|
|SAP Planning Implementation Specialist||A1 Kaiser Inc.||Saginaw, MI||Jul 27, 2016||$82,000|
|Implementation Specialist||FIS Management Services, LLC||Jersey City, NJ||Oct 09, 2016||$81,800|
|Workday Implementation Specialist||Keyseries, LLC||New York, NY||Jul 20, 2016||$81,266|
|Lean Manufacturing Implementation Specialist||Delphi Corporation||Troy, MI||Aug 31, 2016||$72,550|
|Technical Implementation Specialist||Borderfree||New York, NY||Sep 01, 2013||$72,000|
|Lean Manufacturing Implementation Specialist||Delphi Corporation||Troy, MI||Nov 19, 2015||$70,304|
|Implementation Specialist||4Sight Supply Chain Group||Duluth, GA||May 20, 2014||$70,000 -
|Mulesoft Implementation Specialist||Sierra-Cedar, Inc.||Tempe, AZ||Sep 13, 2016||$70,000 -
|IBM Cognos ICM Implementation Specialist||Smart Tech, Inc.||Danbury, CT||Sep 01, 2015||$70,000|
|Implementation Specialist||4Sight Supply Chain Group||Minnetonka, MN||May 21, 2014||$70,000 -
|Implementation Specialist||Atellis, Inc.||Washington, DC||Jul 29, 2016||$70,000|
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