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Become An Implementation Specialist

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Working As An Implementation Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $97,402

    Average Salary

What Does An Implementation Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Implementation Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Implementation Specialist jobs

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Implementation Specialist Career Paths

Implementation Specialist
Senior Consultant Program Manager General Manager
Account Manager
5 Yearsyrs
Senior Consultant Senior Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Analyst Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Implementation Consultant Project Manager Program Manager
General Manager
7 Yearsyrs
Implementation Manager Project Manager General Manager
Human Resources Manager
7 Yearsyrs
Project Coordinator Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Implementation Manager Business Analyst Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Account Manager Sales Manager General Manager
Operations Director
9 Yearsyrs
Account Manager Account Executive Sales Manager
Operations Manager
7 Yearsyrs
Implementation Consultant Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Senior Project Manager Business Developer Business Development Manager
Senior Account Manager
7 Yearsyrs
Project Coordinator Project Leader Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Business Analyst Senior Consultant
Senior Manager
10 Yearsyrs
Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Product Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Senior Project Manager Senior Product Manager Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Staff Specialist 3.7 years
Senior Specialist 3.6 years
Specialist 2.5 years
Top Employers Before
Consultant 5.5%
Internship 4.6%
Manager 4.0%
Supervisor 3.2%
Top Employers After
Consultant 8.8%
Manager 3.4%
Analyst 3.0%

Implementation Specialist Demographics

Gender

Female

50.6%

Male

47.3%

Unknown

2.1%
Ethnicity

White

79.6%

Hispanic or Latino

9.4%

Asian

8.1%

Unknown

2.1%

Black or African American

0.8%
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Languages Spoken

Spanish

47.7%

French

10.3%

Portuguese

6.9%

Chinese

4.0%

German

4.0%

Mandarin

2.9%

Russian

2.9%

Cantonese

2.9%

Carrier

2.9%

Korean

2.3%

Japanese

2.3%

Urdu

2.3%

Hindi

1.7%

Arabic

1.7%

Swedish

1.1%

Dutch

1.1%

Polish

1.1%

Romanian

0.6%

Ukrainian

0.6%

Dari

0.6%
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Implementation Specialist Education

Schools

University of Phoenix

28.9%

Strayer University

8.4%

Georgia State University

5.9%

American InterContinental University

5.2%

Kennesaw State University

4.0%

Arizona State University

3.8%

Pennsylvania State University

3.8%

Southern New Hampshire University

3.6%

University of North Carolina at Greensboro

3.3%

Capella University

3.3%

Michigan State University

3.1%

Temple University

3.1%

University of Missouri - Columbia

3.1%

Kaplan University

3.1%

Villanova University

2.9%

University of Houston

2.9%

Walden University

2.9%

Western Michigan University

2.9%

Indiana Wesleyan University

2.9%

George Washington University

2.7%
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Majors

Business

30.1%

Computer Science

7.3%

Computer Information Systems

5.9%

Information Technology

5.4%

Accounting

5.3%

Management

4.3%

Project Management

4.0%

Communication

4.0%

Human Resources Management

4.0%

Nursing

3.8%

Marketing

3.5%

Psychology

3.4%

Finance

3.3%

Health Care Administration

3.3%

Management Information Systems

2.4%

Education

2.2%

Information Systems

2.0%

Biology

2.0%

Electrical Engineering

1.9%

English

1.9%
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Degrees

Bachelors

45.9%

Masters

19.8%

Other

19.3%

Associate

9.1%

Certificate

4.0%

Doctorate

1.0%

Diploma

0.7%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Implementation Specialist Salaries

Job Title Company Location Start Date Salary
Implementation Specialist Numerix LLC New York, NY Jan 08, 2015 $170,000
Implementation Specialist Numerix LLC New York, NY Aug 01, 2015 $170,000
AIM Implementations Specialist Bloomberg L.P. San Francisco, CA Jun 20, 2016 $159,000 -
$198,000
Lead Implementation Specialist Fast Enterprises LLC Baton Rouge, LA Jan 04, 2015 $145,000
AIM Implementations Specialist Bloomberg, LP San Francisco, CA Feb 02, 2015 $134,000
Clinical Systems Integration & Implementation Specialist Health Prime International National Harbor, MD Nov 03, 2014 $132,766
Servicenow Implementation Specialist Brown Brothers Harriman & Co. Boston, MA Jan 06, 2016 $130,000
Implementation Specialist Bloomberg, LP New York, NY Apr 21, 2015 $128,000
Implementation Specialist Bloomberg, LP San Francisco, CA Apr 21, 2015 $128,000
Policy Implementation Specialist Google Inc. Mountain View, CA Apr 08, 2016 $120,000
Clinical Implementation (IT) Specialist Thrasys, Inc. San Francisco, CA Sep 10, 2014 $120,000
Implementation Specialist Bloomberg, LP New York, NY Dec 11, 2014 $114,000
Systems Implementation Specialist Standard Chartered Bank Newark, NJ Nov 21, 2014 $114,000
AIM-Implementation Specialist Bloomberg, LP New York, NY May 28, 2013 $112,000
Project Implementation Specialist Saglobal, Inc. Carmel, IN Sep 01, 2015 $85,000
Software Technical Implementation Specialist Xifin, Inc. San Diego, CA Nov 17, 2014 $84,500
Software Technical Implementation Specialist Xifin, Inc. San Diego, CA Nov 15, 2014 $84,500
Regional Implementation Specialist Sap Labs, LLC Downers Grove, IL Sep 30, 2013 $83,697
Brand Auction Implementation Specialist Google Inc. Mountain View, CA Jul 26, 2016 $83,000
SAP Planning Implementation Specialist A1 Kaiser Inc. Saginaw, MI Jul 27, 2016 $82,000
Implementation Specialist FIS Management Services, LLC Jersey City, NJ Oct 09, 2016 $81,800
Workday Implementation Specialist Keyseries, LLC New York, NY Jul 20, 2016 $81,266
Lean Manufacturing Implementation Specialist Delphi Corporation Troy, MI Aug 31, 2016 $72,550
Technical Implementation Specialist Borderfree New York, NY Sep 01, 2013 $72,000
Lean Manufacturing Implementation Specialist Delphi Corporation Troy, MI Nov 19, 2015 $70,304
Implementation Specialist 4Sight Supply Chain Group Duluth, GA May 20, 2014 $70,000 -
$90,000
Mulesoft Implementation Specialist Sierra-Cedar, Inc. Tempe, AZ Sep 13, 2016 $70,000 -
$73,000
IBM Cognos ICM Implementation Specialist Smart Tech, Inc. Danbury, CT Sep 01, 2015 $70,000
Implementation Specialist 4Sight Supply Chain Group Minnetonka, MN May 21, 2014 $70,000 -
$90,000
Implementation Specialist Atellis, Inc. Washington, DC Jul 29, 2016 $70,000

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Top Skills for An Implementation Specialist

DataMigrationPayrollSetupCustomerServiceWebImplementationProcessProjectManagementGo-LiveTechnicalSupportSQLServerTroubleShootingADPWindowsNewClientsEMRProjectPlansSaleEHRCustomerSatisfactionTrainingMaterials

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Top Implementation Specialist Skills

  1. Data Migration
  2. Payroll
  3. Setup
You can check out examples of real life uses of top skills on resumes here:
  • Prepared From-To List for data migration.
  • Establish client's money movement preferences in their payroll platform and activate product setup in client information systems.
  • Performed security and application setup customizing the application to the client's business environment.
  • Resolved critical customer service issues.
  • Account Management sales of web based pharmaceutical information.

Top Implementation Specialist Employers

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