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The differences between implementation specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an implementation specialist and a client support specialist. Additionally, an implementation specialist has an average salary of $56,545, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for an implementation specialist include client expectations, customer service and business processes. The most important skills for a client support specialist are customer service, client support, and client service.
| Implementation Specialist | Client Support Specialist | |
| Yearly salary | $56,545 | $39,585 |
| Hourly rate | $27.19 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 50,975 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As the name entails, implementation specialists perform tasks related to the implementation of computer software and hardware, technical systems, or solutions. They are responsible for identifying clients' needs and determining how they will use the software or systems that they have acquired. They may also assist clients in setting up their equipment and perform additional tasks such as importing client data, creating customized reports, and modifying metrics. There are certain skills and qualifications to be considered to apply for this role, which includes a bachelor's degree in business, in-depth technical knowledge, and problem-solving skills.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Implementation specialists and client support specialists have different pay scales, as shown below.
| Implementation Specialist | Client Support Specialist | |
| Average salary | $56,545 | $39,585 |
| Salary range | Between $36,000 And $87,000 | Between $29,000 And $53,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | NTT Data International L.L.C. | |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an implementation specialist and a client support specialist in terms of educational background:
| Implementation Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between implementation specialists' and client support specialists' demographics:
| Implementation Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 49.3% Female, 50.7% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.7% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |