Implementation specialist job description

The Caterpillar MineStar Implementation team has an opportunity for an energetic and committed person to join the technology group in our Perth or Brisbane offices.

Job Purpose: Implement the MineStar product suite at new customer sites including upgrades to existing MineStar customers. Implement system design, configuration and solutions to meet commercial contracts and mining business needs. Have direct dealer and customer interactions during the design, planning, installation and configuration of the software, debugging, testing, and integration of other systems to MineStar projects. This role will focus primarily on Command/Fleet for underground mining with potential exposure to autonomous Command for Hauling/Fleet at surface mines.
Job duties include by not limited too:
Design, install and configure the complete MineStar system to meet commercial contract and site specific needs Support the implementation of system modules to specification and configure modules based on requirements gathered from customer's business analysis Plan and execute of integrated testing and customer acceptance testing Technical problem identification and resolution, including responding customer questions Provide implementation technical training to end users and system administrators Perform implementation and integration tasks for internal and external customers Assist with documentation, training and functional specifications Follow and/or execute project management process and implementation assignments Providing basic training on our standard implementation processes and MineStar systems

Required qualifications and skills:
Technical Bachelor's Degree with relevant experience or 4 years experience in a related technical/engineering role Extensive hands on experience with technical software system implementation, preferably in a mining environment Experience with IT system architectures, networking infrastructure and enterprise level computing hardware/applications Well-developed written and verbal communication skills Ability to work both independently and as part of a multi-disciplinary team Ability to undertake up to 25% domestic and international travel Ability to meet the ongoing COVID vaccination mandate requirements of our major mining customers and regional governments in Australia and Internationally

Caterpillar is an Equal Opportunity Employer (EEO).

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Job Title
HL7 Implementation Specialist
Location(s)
Akron, Arlington
Responsible for assuring a complete, timely, and accurate implementation for hospitals' licensed tools/products including training of hospital staff. To accomplish this, the team member will schedule product introductions and overviews, plan tasks to complete installation, deliver training sessions, and go live. The team member also ensures the hospital receives accurate equipment and license keys required as part of the purchase order. The team member supports the state Account Manager by collaborating on customer requests and supporting the implementation schedule. In addition, the team member will perform in-depth troubleshooting and issue resolution at the request of the support team, Account Manager, and management.

Job Duties:
Understands and applies the basic HIT standards during the deployment Demonstrates strong product knowledge Reviews purchase order for each assigned hospital and discusses needs with Team Lead to assure success Knowledgeable about the HL7 industry Implementation Guides in use and suggests modifications to documentation for hospital users Conducts pre and post workflow analysis and training as assigned Assures correct branding in all packaging materials that go to assigned hospitals Performs implementation kick offs as assigned Assure tasks and hours are updated in reporting software to support creation of implementation report.Maintains ongoing contact with assigned hospitals to provide customers with new product information and assure satisfaction with existing services.Responsible for on time implementation of tools deliverables as agreed upon between Team Lead and Account Manager
Basic Qualifications:
Associate degree in a technology based curriculum, or related field of study.Experience in a customer facing role.Knowledge of translating requirements into working software solutions using deployment tools and techniques.1 year of relevant HL7 experience.
Preferred Qualifications:
Bachelors' degree in a technology based curriculum, or related field of study.1-year experience leading requirements gathering and project kickoff session.3-years of relevant HL7 experience.Excellent organization and communication skills.
Travel Requirements:
Up to 25% travel
Working Conditions:
Hybrid approach to work location (home and office) Standard working hours 8:00am to 5:00pm with after hours or on-call support as needed
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Implementation Specialist is responsible for implementing Workforce Solutions products/services for new and/or existing clients. The Implementation Specialist is the clients' champion, ensuring the organization successfully implements and consistently delivers services that are of superior quality, exceeding the clients' expectations, and anticipating their future needs.
What you'll do:
Manages the technical implementation of Workforce Solutions products and services.Communicates the value of services to clients through a high level of understanding of Workforce Solutions products and services and the available configuration options.Advises management of customer acceptance of existing or proposed products and services and makes recommendations on enhancements or new services based upon client input. Carries the ultimate responsibility for the success of a client's implementation while operating in a cohesive team environment. Partners with Operations, Product Management, Sales, Client Services and Product Development for technical matters and problem resolution regarding client product or service issues.

What experience you need:
Bachelor's degree or equivalent experience.2 - 5 years technical business and/or client service experience.

What could set you apart:
Experience/knowledge of processing payroll and/or payroll department processes.Experience with SaaS environments/employee self-service applications.Prior experience in a sales support or technical development environment.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:
USA-St. Louis-Rider Trail

Function:
Function - Fulfillment / Operations

Schedule:
Full time