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Implementation specialist skills for your resume and career

Updated January 8, 2025
6 min read
Implementation specialist example skills
Below we've compiled a list of the most critical implementation specialist skills. We ranked the top skills for implementation specialists based on the percentage of resumes they appeared on. For example, 11.7% of implementation specialist resumes contained client expectations as a skill. Continue reading to find out what skills an implementation specialist needs to be successful in the workplace.

15 implementation specialist skills for your resume and career

1. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how implementation specialists use client expectations:
  • Project manage client expectations while working with their technical and finance departments to identify customization and features needed.
  • Used effective communication to manage client expectations, product information, recommendations and best practices.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how implementation specialists use customer service:
  • Continue client satisfaction by routinely delivering customer service and comprehensive business process enhancements through new process methods and existing process modifications.
  • Delivered exemplary standards of technical expertise and customer service performing software related custom integration and implementation support at customer sites.

3. Business Processes

Here's how implementation specialists use business processes:
  • Presented an evaluation of business processes and re-engineering of a state-wide network monitoring system, including cost comparison analysis and ROI.
  • Suggested and implemented business requirements; created and implemented new business processes as needed and streamlined existing ones.

4. Project Management

Here's how implementation specialists use project management:
  • Project management related to coordination and build of an online benefit enrollment web portal during open enrollment and ongoing maintenance.
  • Manage end-to-end ownership of Time Off configuration, exercising project management skill to establish and meet implementation process milestones.

5. Enterprise Resource Planning

Here's how implementation specialists use enterprise resource planning:
  • Planned, staffed and directed activities of the Enterprise Resource Planning Services division for this financial systems solutions company.
  • Provide consultation and services regarding implementation of BCR Software Enterprise Resource Planning (ERP) software for new customers.

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how implementation specialists use product knowledge:
  • Utilize mid-level product knowledge to perform End-User Training, Installation Services, and Live Support Coverage of hospitality applications and software.
  • Provide education and professional development to office staff members in order to enhance their product knowledge and, technical acumen.

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7. Go-Live

The term ‘Go-live' is used to define a period when a product/service becomes ready to use. Going live is commonly used in the software industry to indicate that the software or the program has entered the production stage, where it is ready for the users.

Here's how implementation specialists use go-live:
  • Prepped and configured systems for on-site conversions; remotely supported conversion and go-live activity.
  • Train physicians and administrative personnel on respective applications prior to and during go-live period.

8. Excellent Time Management

Here's how implementation specialists use excellent time management:
  • Worked independently with excellent time management skills to provide solutions to the client.
  • Maintained large and complex client portfolio, while managing excellent time management.

9. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how implementation specialists use troubleshoot:
  • Required the ability to communicate with all levels of personnel and ability to troubleshoot problems through logical and deductive reasoning.
  • Configure systems settings, troubleshoot deployment issues and systems anomalies, and suggest/execute corrective actions as necessary.

10. Client Facing

Here's how implementation specialists use client facing:
  • Developed new client facing document to provide all relevant account information and promote engagement.
  • Create requirements documents, as well as training and test procedures, for both internal and client facing.

11. Customer Satisfaction

Here's how implementation specialists use customer satisfaction:
  • Provide field information back to all internal departments regarding special requirements to meet customer satisfaction and build on dealer/HDDS relationships.
  • Achieved Customer Satisfaction by overseeing and leading technical work streams and managing client project expectations via technical consulting team.

12. Excellent Organizational

Here's how implementation specialists use excellent organizational:
  • Manage large projects for internal and external customers, vendors and contract management which require excellent organizational skills.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how implementation specialists use payroll:
  • Customized systems configuration and process re-engineering to reduce processing time for time and payroll.
  • Performed payroll system analysis to minimize potential errors during the implementation process.

14. PC

Here's how implementation specialists use pc:
  • Assisted with information technology configuration and maintenance of PC hardware and peripherals, workstation operating systems, and applications.
  • Take inventory of such needed equipment including PC's, monitors, printers, scanners.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how implementation specialists use windows:
  • Installed and configured Oracle Identity Manager and integrated it with Oracle Internet Directory in a Windows server environment.
  • Provide technical expertise and platform leadership in areas of Microsoft Windows Server and Active Directory implementation.
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List of implementation specialist skills to add to your resume

Implementation specialist skills

The most important skills for an implementation specialist resume and required skills for an implementation specialist to have include:

  • Client Expectations
  • Customer Service
  • Business Processes
  • Project Management
  • Enterprise Resource Planning
  • Product Knowledge
  • Go-Live
  • Excellent Time Management
  • Troubleshoot
  • Client Facing
  • Customer Satisfaction
  • Excellent Organizational
  • Payroll
  • PC
  • Windows
  • Hyperion
  • Implementation Process
  • Client Satisfaction
  • HR
  • Training Sessions
  • Technical Support
  • Customer Issues
  • Data Entry
  • Excellent Interpersonal
  • Strong Analytical
  • CRM
  • Post Implementation
  • ERP
  • ADP
  • HTML
  • EHR
  • Training Materials
  • EMR
  • Customer Support
  • Excellent Client
  • SQL Server
  • Client Data
  • Process Improvement
  • Java
  • QA
  • POS
  • External Clients
  • Software Applications
  • Issue Resolution
  • Cash Management
  • Implementation Support
  • Implementation Projects

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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