What does an implementation specialist do?
As the name entails, implementation specialists perform tasks related to the implementation of computer software and hardware, technical systems, or solutions. They are responsible for identifying clients' needs and determining how they will use the software or systems that they have acquired. They may also assist clients in setting up their equipment and perform additional tasks such as importing client data, creating customized reports, and modifying metrics. There are certain skills and qualifications to be considered to apply for this role, which includes a bachelor's degree in business, in-depth technical knowledge, and problem-solving skills.
Implementation specialist responsibilities
Here are examples of responsibilities from real implementation specialist resumes:
- Well verse on windows platform including managing the cluster services.
- Select as CSS to manage clients with 500 plus employees.
- Code and manage HTML email templates and landing pages for ongoing database marketing campaigns.
- Manage a variety of major projects for SaaS EMR software used by nursing and anesthesia groups.
- Lead the design, implementation, and configuration of EMC ControlCenter environment for new installs and upgrades.
- Develop and manage SAAS solution implementation projects.
- Design and develop web base data entry forms with in Hyperion planning.
- Streamline end-user training process; act as mentor and SME across the department.
- Design and develop standalone Java base utility for HL7 XML generation for GUDID submissions of products.
- Perform payroll system analysis to minimize potential errors during the implementation process.
- Establish and maintain superior relationships with company executives, payroll clerks, and internal ADP members involve in project implementation.
- Train staff on NextGen software.
- Ensure that HIPAA regulations are followed.
- Create SQL queries to aid trouble shooting techniques.
- Attend networking functions as SME on medical holdover processes.
Implementation specialist skills and personality traits
We calculated that 12% of Implementation Specialists are proficient in Client Expectations, Customer Service, and Business Processes. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Implementation Specialists that have these skills listed on their resume here:
- Client Expectations, 12%
Project manage client expectations while working with their technical and finance departments to identify customization and features needed.
- Customer Service, 10%
Continue client satisfaction by routinely delivering customer service and comprehensive business process enhancements through new process methods and existing process modifications.
- Business Processes, 10%
Presented an evaluation of business processes and re-engineering of a state-wide network monitoring system, including cost comparison analysis and ROI.
- Project Management, 8%
Project management related to coordination and build of an online benefit enrollment web portal during open enrollment and ongoing maintenance.
- Enterprise Resource Planning, 4%
Planned, staffed and directed activities of the Enterprise Resource Planning Services division for this financial systems solutions company.
- Product Knowledge, 3%
Utilize mid-level product knowledge to perform End-User Training, Installation Services, and Live Support Coverage of hospitality applications and software.
Most implementation specialists use their skills in "client expectations," "customer service," and "business processes" to do their jobs. You can find more detail on essential implementation specialist responsibilities here:
Customer-service skills. To carry out their duties, the most important skill for an implementation specialist to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Implementation specialists often use customer-service skills in their day-to-day job, as shown by this real resume: "resolved human resource business process and system functionality related issues for existing implementations, and ongoing customer support. "
Listening skills. Another soft skill that's essential for fulfilling implementation specialist duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to an implementation specialist resume, here's how implementation specialists can utilize listening skills in their job responsibilities: "communicated and provided world class service/payroll customer support to client base located remotely throughout the country. "
Speaking skills. Another skill that relates to the job responsibilities of implementation specialists is speaking skills. This skill is critical to many everyday implementation specialist duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "created emr training material, additionally training all staff (modified, presented, and demonstrated ccc forms for all practices. "
Writing skills. implementation specialist responsibilities often require "writing skills." The duties that rely on this skill are shown by the fact that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows what implementation specialists do with writing skills on a typical day: "assisted in the development and writing of job aids, manual and course outlines for the gentivalink emr application. "
Problem-solving skills. Another crucial skill for an implementation specialist to carry out their responsibilities is "problem-solving skills." A big part of what implementation specialists relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to implementation specialist duties can be seen in an example from an implementation specialist resume snippet: "worked collaboratively with emc customer support to ensure rapid and effective resolution of technical issues. "
The three companies that hire the most implementation specialists are:
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Compare different implementation specialists
Implementation specialist vs. Support specialist/trainer
A support specialist/trainer is in charge of developing training and support programs for employees in a company. Among their responsibilities include gathering and analyzing data, coordinating with the human resources department, and developing strategies to improve the skills of new and current employees. There are also instances where they must liaise with clients to address issues and concerns, resolving them promptly and efficiently. Furthermore, a support specialist/trainer must enforce the company's policies and regulations, including its vision and mission.
While similarities exist, there are also some differences between implementation specialists and support specialist/trainer. For instance, implementation specialist responsibilities require skills such as "client expectations," "customer service," "business processes," and "project management." Whereas a support specialist/trainer is skilled in "training programs," "powerpoint," "cpr," and "go-live support." This is part of what separates the two careers.
Support specialist/trainers really shine in the technology industry with an average salary of $47,998. Comparatively, implementation specialists tend to make the most money in the technology industry with an average salary of $68,406.On average, support specialist/trainers reach similar levels of education than implementation specialists. Support specialist/trainers are 1.5% less likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Implementation specialist vs. Technical specialist
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Each career also uses different skills, according to real implementation specialist resumes. While implementation specialist responsibilities can utilize skills like "client expectations," "business processes," "enterprise resource planning," and "product knowledge," technical specialists use skills like "patients," "c++," "c #," and "azure."
On average, technical specialists earn a higher salary than implementation specialists. Some industries support higher salaries in each profession. Interestingly enough, technical specialists earn the most pay in the technology industry with an average salary of $92,419. Whereas implementation specialists have higher pay in the technology industry, with an average salary of $68,406.Average education levels between the two professions vary. Technical specialists tend to reach similar levels of education than implementation specialists. In fact, they're 0.1% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Implementation specialist vs. Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an implementation specialist is likely to be skilled in "client expectations," "business processes," "project management," and "enterprise resource planning," while a typical specialist is skilled in "patients," "work ethic," "patient care," and "exceptional client."
When it comes to education, specialists tend to earn similar degree levels compared to implementation specialists. In fact, they're 2.8% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Implementation specialist vs. Help desk specialist
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Types of implementation specialist
Updated January 8, 2025
