Implementation technician job description

Job type and Duration: Permanent
Pay rate: $70k plus a $3k sign on bonus
Travel Requirements: Up to 60%

ERP Implementation & Support Technician

Our Company is a premier high-quality flexible packaging manufacturer. We are a dynamic team of design and packaging professionals dedicated to providing creative packaging solutions. Our capabilities and speed to market have always been our greatest strength establishing us a trusted leader within our consumer and cleanroom markets.

In this role, you will be. an individual contributor who has the primary responsibilities of assisting with the implementations of Business Systems and providing ongoing support in compliance with best practices in use of technology. ~40% of the time, you will be responsible for traveling to newly acquired sites (within the US) to assist with the implementation of Business Systems, such as the organizations ERP system (EFI Radius). You will be expected to develop and deliver training sessions for groups of 1-10 people at all levels of the organization. ~60% of the time, you will provide troubleshooting process and system support, either in person or remotely, for end-users attempting to perform business functions within the ERP system.

Essential Accountabilities:
* Gatekeeper of ERP access permissions and audit permissions bi-annually
* Assist and train the ERP system users on proper use of the system and established processes for handling issues
* Participate in implementation of best practices business process across all company locations
* Actively monitor system transactions at all Radius ERP company locations to ensure adherence to best practices and communicate out when there are exceptions
* Work across the organization to share ERP system processes and business processes to increase process consistency across all locations
* Create standard system user manuals and ensure that they're up to date, are sufficient for users to perform duties successfully and follow proper revision control
* Acts as a Process Improvement Champion for assigned Business Improvement projects
* Work directly with ERP software vendor to provide technical support as issues arise
* Support the implementation of the ERP system upgrades by testing core functionality, reporting bugs, and driving fixes with ERP software vendor.
* During ERP Implementations or Upgrades:
* Travel to implementation locations to provide in-person functional support and training throughout the project to ensure a "low-impact go live
* Participate in discovery and status meetings to ensure all current processes are translated to the new ERP system and that all project tasks are completed on-time
* Assist in coordinating the involvement and participation of project team members, subject matter experts, and outside resources in project and status meetings as needed
* Assist with data conversion, system testing duties, and project tasks
* Support infrastructure/operations team that will be responsible for setting up facilities (e.g. racking labels, Igel locations, etc.) at locations where the system is being installed
* Meet project plan due dates for system setup, training, and operational readiness
* Drive manual entry of data to meet project plan due dates
KEY CHARACTERISTICS & ABILITIES:

* Supports the Mission and Vision of the company as well as the key principles
* Leads by example with integrity and holds high regard to business processes
* Ability to effectively organize and use internal/external documentation to troubleshoot issues as efficiently as possible
* Ability to obtain buy-in from end users on newly implemented systems and processes and communicate on those who are not on board
* Ability to lead without direct authority and hold others accountable to deadlines and solutions
* Shares learning with peers & team members to improve overall efficiency
* Ability to discern the impact of changes on the business and determine best solution for the company
* Applies continuous improvement techniques to improve efficiency within the role and efficiency of the organization
* Demonstrates an ability to take a concept and drive project through to completion
* Set high standards of performance by assuming responsibility and accountability for successfully achieving goals and assignments
* Focus on the end user, make the consumer and their needs (not an intermediary) the primary focus of your feedback, analysis, and actions.
Educational / Experience Requirements :
Bachelor's or Associates degree with 1-2 years of experience with EFI Radius or a similar ERP system.

Experience in manufacturing or administration in a mid-market flexible packaging organization is a plus. Experience in ERP implementations is a plus.

Experience providing troubleshooting for software or show they have the mindset and capability to approach issues from different angles and attempt solutions until the issue is resolved.

Technical Skills Needed:
Must be highly motivated and comfortable working independently.
Must possess excellent troubleshooting skills in a complex hardware and software configuration. Requires exceptional customer service, written and verbal communication skills .
Must possess the ability to clearly communicate technical solutions to all levels of the organization. Exceptional organizing and time-management skills.
Must possess a high regard for best practices.

Travel Requirements: Up to 60%
During ERP implementations or major projects, significant travel (Monday morning through Thursday evening) may be required.
Additional travel (1-3 nights) to facilities to support ongoing enforcement of best practice business processes will occur on a regular basis.

ESPO Corporation
Willowbrook, IL 60527

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Leaders in Technical Recruiting & Staffing since 1965
We are an Equal Opportunity Employer and value the benefits of diversity in our work force . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law. If you need assistance applying please contact us at .

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The Technical Implementations Team works with clients for the setup and testing of TS products of a more technical nature. The team supports products such as Lockbox, ACH, CKO Check Print, SWIFT, PayConnexion, and PaySource. We provide specialized knowledge for file formatting, product capabilities, and testing plans. The team is also available for client consultations during RFP and pre-sales conversations. The Technical PM will lead the client through the technical project of setting up and/or testing inbound or outbound files. This includes providing guidance to clients on product capabilities, gathering and documenting requirements, analysis and expertise with various file formats (SWIFT MT, ISO XML, NACHA, EDI X12, flat files, etc.), file testing, explanation of test results, production migration, production verification, and handover to Service/Production Support. The Technical PM partners closely with the Implementation Consultant/Project Manager, Operations, and other internal partners to ensure successful project delivery and an excellent client experience. The individual will manage multiple deals/projects concurrently that may have competing priorities, resources, and timelines. This individual will be specifically allocated to support lockbox initially, with opportunity to support additional products in the future based on the incumbent's background and skills.
**Responsibilities:**

+ Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities

+ Attend and sometimes lead recurring project status meetings via conference call

+ Prepare Statement of Work outlining product implementation options and timeline

+ Use tracking tools and systems to document current status, issues, and risks for all active projects

+ Establish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolution

+ Serve as an effective point of escalation on behalf of client

+ Support client during production migration and production verification; ensure all components are successfully migrated and provide timely status updates to the client and project team

+ Prepare Product Handover information and conduct warm handoff to Client Service when project is completed

+ Attend meetings and training as required to continue development and product knowledge

+ Provide support to team colleagues when requested; be seen as a subject matter expert for products supported

+ Attend and demonstrate knowledge and value on pre-implementation calls with clients, Project Managers and Sales.

+ Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements

+ Adhere to all JPMorgan Chase department policy and procedures

**Qualifications:**

+ Lockbox experience is highly desirable

+ Basic Project Management skills required

+ Strong client servicing skills; client-facing experience required

+ BA/BS degree preferred with 5+ years of relevant industry experience

+ Experience using mainframe systems is strongly recommended

+ Excellent verbal and written communication skills to both clients and internal partners

+ Ability to manage high work queue levels and effectively prioritize is required

+ Cash management and treasury services experience required

+ Excellent analytical skills and attention to detail required

+ Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate

+ Excellent time management and prioritization skills in a high pressure, competing-priority work environment

+ Able to work in a collaborative team environment and partner with colleagues

+ Willingness to learn and adaptable to change

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

DWF/WFH Not Eligible

GCI's Technician will be working closely with engineering and project management offices to develop, construct, and deliver maintaining system wide oversight and network integrity within all plant systems and architecture, network, and business facilities, the turn up of all related communications equipment across Alaska and occasionally in the lower 48.

This Technician role is eligible for a $1,500 Hiring Bonus for new hires!

The successful candidate will receive: $750 paid in your first paycheck $750 paid 6 months after hire with continued employment.

Essential Duties:

+ Understanding of electronics and telephony equipment, field-based construction and implementation with technical applications supporting junior and senior technicians, engineers, project management to deploy network infrastructure and architecture including outside/inside plant applications.

+ Construction, design, and implementation of network facilities and delivery architecture in accordance with industry standards, best practices to maintain network integrity.

+ Industry standard implementation and installation, modification, testing, and turn-up procedures of video, voice, and data circuits and equipment, to include terrestrial, satellite, microwave, optical, hybrid fiber coax, and ethernet.

+ Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, optical enclosures and all relevant cabling infrastructure etc.

+ Analytical skills and demonstrated ability to accurately read, interpret/evaluate, apply/implement, update information from system maps, equipment readings, test parameters, construction and design work orders, associated engineering drawings and follow-up documentation.

+ Coordination and oversight of contract resources, i.e., installers, technicians, electricians, HVAC contractors etc.

+ Collaboration, modifications in coordination with Construction and Implementation Technicians III, Sr. and assigned GCI engineering staff or leadership across all departments .

Additional Job Requirements : This first level position within the telecommunications field and outside plant construction discipline that will support and learn from the company's certification, education, and senior technicians the basic understanding for routine implementation, preventative and corrective network maintenance, repairs to field and network facilities and providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Works under close supervision and work is reviewed by senior staff.

Essential Duties for this position :

Network & Equipment Adds, Moves, and Changes

+ Basic knowledge of telecommunications network design, construction, implementation for new, existing, routine preventative or corrective maintenance, testing and repairs, construction management of facilities, optical plant, HFC plant, and related electronic equipment providing video, voice, and data services.

+ Senior technician support of installation and removal of service affecting equipment, cabling, and network infrastructure, test, and turn-up across urban and remote Alaska with occasional travel to the lower 48 states.

+ Implementation and installation of central office equipment racks and cabinets, rack support pedestals, cable trays, bracing, main distribution frames, fuse and power distribution panels, routers, switches.

+ Implementation and installation of customer premise equipment racks and cabinets, cabling, routers, switches, phones, and other telecommunications equipment.

+ Installs, identifies, and terminates under supervision various types of cabling and wiring including coax, ethernet, optical, waveguide, data, and power cables.

+ Understanding of antennas, antenna foundations, towers, waveguide, ice bridges, grounding system, fences, and HVAC units.

+ Understanding of test and turn-up procedures of all equipment installed to industry specifications and best practices; troubleshooting technical issues as needed.

Documentation/Communication

+ Completion of company/department specific documents, prints, daily reporting, and engineering updates maintaining network integrity and matter of record.

Knowledge, Skills and Abilities :

+ Strong interpersonal, verbal, basic computer, and written skills

+ Working knowledge of and ability to accurately interpret and apply GR.1275, NEC, NESC, OSHA, FCC along with company, municipal, and industry standards rules and regulations.

+ Basic understanding of network architecture, system print documentation, engineering plans, network drawings.

+ Requires basic understanding of electronics, telephony, and HFC equipment, test equipment, and troubleshooting of circuits and equipment.

+ Knowledgeable of proper installation practices, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to: routers, hubs, satellite modems, protection switches and amplifiers, VSAT stations, microwave radio systems, switches, M&C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic cables, enclosures, terminations, multiplexers, high-speed data circuits and equipment, and distributed data networks.

+ Knowledge of installation method, test, modify, and repair a wide range of central office, remote office and field office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems.

+ Basic understanding of AC and DC power systems, grounding in a Central Office environment and an understanding of general safety regulations, desired.

+ Possess a basic knowledge of fiber-optics, coaxial and network cable, satellite, microwave

+ telecommunications and electronic installation procedures .

Years of Experience required to meet minimum qualifications: Minimum four (4) years' experience with a telecommunications or related field background including two (2) years of complex related experience.

Minimum Qualifications:

+ High School diploma or equivalent required.

+ Associates Degree in electronics, telecommunications trade school or equivalent training preferred.

+ Or a combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.

Certifications: Industry specific certifications are highly valued. Upon hire may be required to complete Company or other applicable training and certifications including Pole/Tower Climbing, AK DOT Bucket Truck and AK DOT approved Flagger Certification. Additional certifications or successful course completion may be required within a defined period after position acceptance.

Because GCI is a federal contractor subject to Executive Order 14042, GCI employees may be required in the future to be fully vaccinated* against COVID-19 as a condition of employment. If this occurs , GCI will consider requests for accommodation if an individual's medical condition, disability, or sincerely held religious belief prohibits receipt of the COVID-19 vaccine.

Physical Requirements : High degree of balance, coordination and strength needed routinely in climbing poles, towers, ladders, etc. and avoiding obstacles. Daily walking, crawling, bending, stooping, and kneeling on varied surfaces such as roofs and in trenches often hampered by weather elements. Lifting, carrying, pushing, and pulling to maneuver equipment/supplies of up to 70-pound loads occasionally, less weight more regularly. High degree of hand dexterity and eye/hand coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. Clarity of vision at every distance with good depth perception and ability to clearly distinguish colors routinely for driving and performing assigned tasks. Good hearing, capable of distinction between equipment signals and the human voice often amidst background noises, such as wind, rain and traffic.

Working Conditions : Subject to adverse weather and driving conditions. Work involves heights up to 40 feet on poles, ladders, buckets, or towers up to 250'. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high-power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets.

Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Travel may be required to assist other systems personnel.

+ All Technicians and above must be able to cope with a remote arctic environment.

+ Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.

+ Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.

Driving Requirements (required) : Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Compliance with company driver safety program required.

EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.