Import customer service manager job description

Import Customer Service Representative.
The Import Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed/emailed orders, keying orders in to system when necessary, conducting follow-up phone calls to requestors. This role is responsible for providing customer service for the Import customers ensure receive up-to-date cargo tracing information and on-time delivery of import cargo.
Job Duties:

• Dispatch delivery arrangement upon cargo/container final arrival at Container Freight Station (CFS) or Container Yard (CY) destination and obtain proof of delivery (POD) for all shipments and retain in the shipping file
• Distribute daily update (excel file) to assigned customers
• Prepare the shipping file for billing upon completion of delivery
• Contact overseas counterparts for additional information and custom broker
• Preparation of documentation to issue checks for payment to the co-load carriers/ocean carriers
• Respond to all email correspondence in a timely manner and incoming telephone calls to assist or direct calls
• Create and distribute customer invoices
• Create and update Standard Operating Procedures (SOP)
• Assist with project cargo activities
• Processes orders received by mail, fax, e-mail, EDI from customer or company employee
• Compiles, sorts and verifies accuracy of data to be entered.
• Examines records such bills of lading and related documents and correspondence and informs customer of shipping dates, anticipated delays and any additional information needed by customer using e-mail and/or telephone.

Qualifications:

• Two years Customer Service experience in Import or similar type industries
• Knowledgeable with computers, specifically Microsoft based applications
• Proficient with Microsoft Excel
• SAP experience preferred but not required
• At least one-year experience processing orders, transactions and or requests
• Strong time management, multi-tasking, prioritization and organizational skills.
• Previous customer service experience Logistics knowledge/experience

JobTitle: Temp to Hire Air Import CSR
Location: Wood Dale, IL
Work hour: 8:30 am- 5:30 pm
Salary:$18/hr-$20/hr or DOE

Aglobal freight forwarder client is seeking an Air import CSR for their branchin Wood Dale, IL.Thisis a temp-to-hire position.

Theair Import CSR provides service and support to customers and overseasoffices. Providerequired information and documentation in compliance with U.S. Importregulations and Customer expectations in a timely manner.

Responsibilities:

• Update customer(s) regarding shipment status and follow up until the shipment is delivered.
• Open consolidation data in UFS and send arrival notices to customs broker, then, confirm Master Air Waybill (MAWB) data in UFS.
• Create Delivery Orders in UFS to dispatch to truck vendors, monitor delivery status and update POD.
• Communicate with airlines, warehouses, and other vendors to receive or give updated instructions.
• Take care of hot sheet list and requests to air carriers. This includes communication with airline or warehouse if any irregularity occurs.
• Escalation of any irregularities or issues, such as damages, delays, missing or any type of complaints from customer to management without any delays.
• Monitor and reply to emails.
• Complete customer billing, as needed in UFS.
• This job requires a weekend shift rotating with other staff members. Weekend shift needs to complete the above tasks for weekend arrival shipments.

Qualifications

• Excellent attention to detail with strong organizational ability
• Excellent computer skills knowing Excel & Word
• Strong communication skills by email and telephone
• Time management to meet multiple tasks and meet deadlines
• Computer Savvy
• Experienced in past Import positions is a big plus.

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Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Pro Staff will connect you to an opportunity that closely matches your interests and skills. Pro Staff is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.prostaff.com.

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving - literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Your Part in It:

Working from our Global Headquarters in downtown Chicago, we are looking for our next Ocean Import Customer Service Representative. As an Ocean import Coordinator, your main tasks will consist of booking approvals and onboarding new customers.

We teach you the skills necessary to operate in the transportation industry by utilizing our own, proprietary technology. Our rapid growth requires that we constantly add motivated, enthusiastic individuals committed to providing exceptional customer service.

OCEAN IMPORT CUSTOMER SERVICE REPRESENTATIVE

What the Job Entails:

+ Track/ trace ocean shipments;

+ Prepare documentation and manifest of import paperwork for customs

+ Communicate with clients, carriers and agents.

What We Are Looking For:

+ Attention to details

+ Computer knowledge (Cargo Wise, Excel, Outlook)

+ Excellent organizational skills

+ Well diverse in various trade lanes (Asia, Europe, Mediterranean)

+ Drayage knowledge

+ LCL experience is considered an asset

+ Customs processes and procedures

What We Offer:

+ Robust industry with training and mentorship

+ Full Benefit options, including Medical (Dental & Vision)

+ Life/AD&D Insurance, Long-term Disability

+ 401(k) matching

+ Dynamic environment and 'can-do' culture

This is a full-time permanent position: Monday to Friday & training provided onsite.

Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.

*Traffic Tech remains compliant with all Federal and State COVID related restrictions and mandates in place for Chicago.

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