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Import customer service manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical import customer service manager skills. We ranked the top skills for import customer service managers based on the percentage of resumes they appeared on. For example, 12.5% of import customer service manager resumes contained customer service as a skill. Continue reading to find out what skills an import customer service manager needs to be successful in the workplace.

15 import customer service manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how import customer service managers use customer service:

Provide quality customer service and have the ability to handle pressure and responsibility in a fast-paced environment.
Developed long term relationships with clients by providing them with excellent customer service

2. Delivery Orders

A delivery order is a document that is issued to confirm the transportation of a product or cargo to another party. Delivery orders are generally issued by the product owner, sender, or shipment carrier. It is a non-negotiable document and only acts as a product release confirmation from the sender.

Here's how import customer service managers use delivery orders:

Maintained and provided all LCL & FCL Import documents for customs clearance, delivery orders, bookings and invoices.
Request delivery orders for door shipments, dispatch and follow up for timely delivery to customer.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how import customer service managers use data entry:

Ensured HIPAA privacy was enforced with data entry and other files
Clear shipments Handle FCC products Data Entry Received arrival notices Billing, Filing, and Sorting incoming and outgoing mail

4. Import Shipments

Here's how import customer service managers use import shipments:

Provide quotations for both Air and Ocean import shipments from U.S. based clients, and origin offices.
Received, reviewed, and processed import shipments in accordance with U.S. Customs regulations.

5. USDA

Here's how import customer service managers use usda:

Set up customs inspections with both Pt Everglades and POMTOC, USDA AND CET - AMS submissions.
Arranged USDA & PQ releases.

6. Arrival Notices

Here's how import customer service managers use arrival notices:

Assisted with problems concerning arrival notices Accepted freight payments from customers Emailed overseas offices for information
Streamlined the process for sending arrival notices, exam notices, and last free day notices.

7. FCL

Here's how import customer service managers use fcl:

Planned multiple destination deliveries for consolidated FCL containers.
Quoted ocean FCL & LCL rates to all the customers in order to satisfy their shipping needs.

8. US Customs

The US Customs and Border Protection is the United State's most prominent law enforcement agency in charge of border control, security, travel, and trade. It is responsible for enforcing government regulations on border-related activities. Their jobs include enforcing laws on traveling overseas, luggage inspection, import/export monitoring, and border patrol. The agency is based in Washington DC and comprises over 4000 federals officers maintaining peace throughout the states.

Here's how import customer service managers use us customs:

Conducted and monitored mandatory USDA/US Customs cargo inspections and off-site intensive.
Sole contact with US Customs Department during Anti-Dumping Customs investigation and audit

9. LCL

Here's how import customer service managers use lcl:

Handled all inland cargo cross-country, pick-ups of LCL and Full Container Loads.
Freight Forwarder operations for export cargo including LCL shipments

10. ETA

Here's how import customer service managers use eta:

Compile detailed shipment reports for each customer with such details as ETD, ETA and container number(s).
Tracked and traced containers and provided ETA and port of discharge information to the truckers.

11. Exam

Here's how import customer service managers use exam:

Received incoming calls and checked availability at terminals to calculate exam fees.
Update container status daily, send out exam notifications and send out updated charges for CET, MET and X-ray exams.

12. Customs Brokers

Here's how import customer service managers use customs brokers:

Served as lead coordinator for break-bulk, other agents and other customs brokers for in coming air and ocean shipments.
Work with customs brokers and track shipments to ensure seamless arrivals.

13. Customer Inquiries

Here's how import customer service managers use customer inquiries:

Handled and expedited customer inquiries.
Respond to customer inquiries; liaise with internal colleagues and external stakeholders to ensure smooth delivery of inbound cargo.

14. Import Documentation

Here's how import customer service managers use import documentation:

Compile necessary import documentation; customs invoices, certificates of origin and cargo-control documents.
Prepared import/export documentation for shipment to the United States and Europe.

15. Forwarders

Here's how import customer service managers use forwarders:

Managed relationships with freight forwarders and brokers to negotiate rates, book shipments, and integrate new carriers.
Worked with Carriers and Freight Forwarders to coordinate shipments and scheduling of orders.

What skills help Import Customer Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of import customer service manager skills to add to your resume

The most important skills for an import customer service manager resume and required skills for an import customer service manager to have include:

Customer Service
Delivery Orders
Data Entry
Import Shipments
USDA
Arrival Notices
FCL
US Customs
LCL
ETA
Exam
Customs Brokers

Customer Inquiries
Import Documentation
Forwarders
Import Cargo
FDA
AS400
Air Freight
Steamship Lines
Air Import
POD
EDI
AES

VIP
Customer Complaints
Government Agencies
A/R
Customer Profile
General Orders
LTL
Problem Resolution
KPI
Import Process
CFS
Customer Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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