Import-export agent job description

Cavalier Logistics was established in 1984 as a private, veteran-owned small business. We are a premier provider of global transportation, warehousing and logistics services with headquarters in Virginia, multiple offices throughout the United States and an international office in London.

Cavalier Logistics is seeking a full-time Import Agent to join our import team in Union City, near Atlanta, GA. The successful Import Agent is responsible for processing documentation required by US Customs and Border Protection for entry of goods into the US on behalf of importers and providing excellent customer service through clear communication from origin to destination.

Cavalier is an equal opportunity employer offering a competitive salary and full benefits package including health, dental and vision insurance, 401(k), life insurance and an Employee Assistance Program.
Responsibilities include, but are not limited to:

Impeccable customer service
Perform audit review on all assigned brokerage files and payments to customs
Maintain and keep current all customs compliance documentation
Process documents through the Company's ABI system, obtaining Customs release and other government agency releases as appropriate. Arrange both delivery and the invoicing of the import account for services rendered
Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence
Adhere to all domestic and international shipping regulations
Mandatory daily correspondence with overseas offices
Work closely with other departments to deliver high level of service to customers
Perform other duties as assigned
Must be able to pass a background check

Required Skills:
Ability to work with demanding deadlines
Excellent communication skills, both verbal and written
Ability to work independently as well as part of a team
Must be detail oriented, thorough, and accurate and have the ability to efficiently solve problems
Solid knowledge of domestic and international geography including countries, major cities, and ocean ports along with basic knowledge of U.S. Regulatory Laws
Ability to establish priorities and accomplish multiple tasks, must be organized
Strong PC skills
Proven analytical and problem-solving skills
Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter
Basic knowledge of INCO terms, the Harmonized Tariff Schedule, Customs regulations, and other government agency requirements

Education:
Minimum High School Diploma or GED

Previous Experience:
2-years of experience preferred but not required

Benefits & Compensation:
Competitive Compensation Depends on Experience
Health Insurance
Dental & Vision Insurance
Life Insurance
401(k)
Employee Assistance Program

If you enjoy a fast-paced environment, are a self-starter, have great organizational skills and are a team player - apply for this great position today! We are an equal employment opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
+ Preparation of import shipments and distribution of Import Documents

+ Daily operation including the direct contact with overseas branch, customers and local customers / Carriers such as steamship lines/truckers and CFS. Daily operations include open file, update NEU ocean system, collect documents for tracing shipment, issue DO, billing invoice and updating tracing sheet

+ General business support function as assigned

+ Prepare import shipments for assigned customers. This may include customs clearance, shipping, labeling, and distribution of cargo. Generate delivery orders and shipping labels as needed.

+ Prepare import documents for distribution to brokerage department and/or Customers' Broker

+ Coordinate pick up and delivery orders with trucking companies, airlines, steamship line and/or bonded facilities in order to obtain necessary information in order to process shipments in the best way.

+ Filing and data entry.

+ Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term.

Minimum Requirements, Education, and Experience:

+ High school diploma or equivalency certificate or significant or relevant or appropriate working experience.

+ Some computer skills including data entry and maintenance and working

+ Some knowledge of general and Import Computer application technology desirable

+ Some knowledge of international commerce (Incoterms, method, customs regulations etc.) desirable

+ Good verbal and written communication Skill

+ Must be able to accommodate a flexible work schedule including weekends and holidays as necessary

+ Working Location: Long Beach, CA

+ Working Hours: Monday- Friday 8:30am - 5pm

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

+ Medical, Dental, and Vision beginning the 1st of the month after 30 days.

+ 401k with a company match

+ Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.

+ Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


External Company URL: nipponexpressusa.com

Post End Date: 10/17/2022

Telecommute: No

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals

+ 250+ locations worldwide

+ Fortune 500

+ Globally unified systems

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

Major Duties and Responsibilities

+ Ensure smooth and timely freight process flow

+ Ensure accurate and timely data entry into our operating system

+ Track and trace Import files as required

+ Use Workflows on daily basis

+ Ensure timely delivery of freight to customers for Import shipments

+ Ensure documents are timely sent to customer or broker for customs purposes

+ Ensure accurate and timely client and Service Providers billing

+ Interact with our customers in arranging their international shipments, meeting customer service standards

+ Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.

+ Understand department process flow, constantly looking for areas of improved efficiency

+ Ensure all customers' standard operating procedures are followed and updated

+ Meet KPI standards, as per the company procedures

+ Overseas communications, timely responses to emails and requests (internal and external)

+ 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

+ Understanding of air and ocean documentation process a plus

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

+ Pro-active, strong organizational skills

+ Good computer skills (Excel, Word, PowerPoint)

+ IATA certification (preferred)

+ Fluent in English

Reporting Structure

+ Import Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance

+ 401(k) Retirement Savings Plan (US only)

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.