Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookCompareEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Import-export agent skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical import-export agent skills. We ranked the top skills for import-export agents based on the percentage of resumes they appeared on. For example, 34.0% of import-export agent resumes contained customer service as a skill. Continue reading to find out what skills an import-export agent needs to be successful in the workplace.

15 import-export agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how import-export agents use customer service:
  • Maintained timely and accurate movement of freight and information while providing exceptional customer service within the Air Export Department.
  • Created sales and conducted international exporting of agricultural products, with dedicated customer service.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how import-export agents use data entry:
  • Coordinated data entry and invoicing.
  • Ensured that all PANALPINA funds filter through proper completion of all accounting procedures and data entry required per shipment.

3. Booking

Here's how import-export agents use booking:
  • Handled all facets of work associated with incoming customer cargo calls, including booking, tracking and tracing cargo.
  • Make booking with airlines and solve any discrepancy before, during and after the export processes.

4. Export

Export is the process of sending and selling products and services to another country.

Here's how import-export agents use export:
  • Coordinated all aspects of air/ocean freight, abiding by export customs regulations and demonstrating knowledge in a team-oriented, deadline-driven environment.
  • Accepted export documentation from freight forwarders and walk-in customers and ensures accuracy of IAC Security Letter and security screening certification.

5. Import Export

Here's how import-export agents use import export:
  • Prepared required import export container documentation.
  • Direct report to Corporate President, Import Mangers and VP of Finance coordinating sales, account management and import export operations.

6. DHL

Here's how import-export agents use dhl:
  • Ensured accuracy of direct mail processing and preparation operations in accordance with DHL requirements, customer requests, and established procedures.
  • Answer phones, giving different customers quotes on what there shipment would cost if they moved with DHL.

Choose from 10+ customizable import-export agent resume templates

Build a professional import-export agent resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your import-export agent resume.

7. International Shipments

International shipping is the term used to describe the delivery of a single/ cluster of parcel deliveries in which the package is taken from one country and delivered in another. Since the sum of resources involved to obtain a parcel from one nation to another is more it results in international shipping to be more expensive than domestic deliveries.

Here's how import-export agents use international shipments:
  • Communicate with origin and destination location regarding shipment status, update information relating to the status of International shipment.
  • Provided system support and retrieved information to facilitate effective international shipments.

8. Air Freight

Here's how import-export agents use air freight:
  • Air freight forwarding, both domestic and international export, for new and current customers.
  • Prepare freight invoice and Calculate air freight rates and all freight charges accurately.

9. Hazmat

Hazmat is a combination of the words ‘hazardous' and ‘material'. The meaning of this word is found in the integration of the aforementioned words -- which is dangerous or toxic material.

Here's how import-export agents use hazmat:
  • Handle HazMat and fill out Dangerous Goods Declaration.
  • Documented the declaration sheet of Hazmat material for the current flight.

10. Delivery Orders

A delivery order is a document that is issued to confirm the transportation of a product or cargo to another party. Delivery orders are generally issued by the product owner, sender, or shipment carrier. It is a non-negotiable document and only acts as a product release confirmation from the sender.

Here's how import-export agents use delivery orders:
  • Prepared arrival notices/delivery orders/outgoing invoices.
  • Scheduled delivery orders and dispatched delivery drivers to/from airports and warehouse.

11. Hazardous Materials

Any substance or good that is harmful to human health as well as the environment are called hazardous materials. Such materials must be handled carefully to avoid any mishaps. Harmful gases. chemicals, strong medicines or drugs, radioactive elements required for radiation purposes, a human blood sample that carries germs, all of these are considered hazardous materials.

Here's how import-export agents use hazardous materials:
  • Complied with international safety requirements related to the transportation of hazardous materials.
  • Skilled in handling packaging and transportation of hazardous materials.

12. AES

AES stands for Advanced Encryption Standard. It is a standard for electronic data encryption, commonly used to implement file encryption, wireless security, SSL/TLS, and processor security.

Here's how import-export agents use aes:
  • Prepare key transaction information such as HBL, dock receipts, file AES and other required documents.
  • File AES and prepare master bill of lading instructions to steamship line.

13. Import Shipments

Here's how import-export agents use import shipments:
  • Developed automated classification process for Import shipments of electronic devices.
  • Handled all facets of air import shipments including; quotation, documentation, terminal handling, clearance, delivery and invoicing

14. International Freight

Here's how import-export agents use international freight:
  • Received international freight bills and reviewed for accuracy.
  • Booked cargo shipments with international freight forwarders.

15. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how import-export agents use tsa:
  • Verified and transmitted sensitive security documents from TSA and IATA approved institutions.
  • Handled all customer relations issues in accordance with company policy and TSA, DOT, IATA regulations.
top-skills

What skills help Import-Export Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of import-export agent skills to add to your resume

Import-export agent skills

The most important skills for an import-export agent resume and required skills for an import-export agent to have include:

  • Customer Service
  • Data Entry
  • Booking
  • Export
  • Import Export
  • DHL
  • International Shipments
  • Air Freight
  • Hazmat
  • Delivery Orders
  • Hazardous Materials
  • AES
  • Import Shipments
  • International Freight
  • TSA
  • Airway Bills
  • Customs Brokers
  • FCL
  • Cargo Space
  • LCL
  • Forwarders
  • Arrival Notices
  • Logis
  • Steamship Lines
  • Air Import
  • US Customs
  • Import Documentation
  • Track Shipments
  • Dangerous Goods
  • IATA
  • Government Agencies
  • Customs Regulations
  • AWB
  • FDA
  • Customer Inquiries
  • CBP
  • Freight Forwarders
  • SLI
  • USDA
  • Customs Documentation
  • Computer System
  • Inbound Shipments
  • Perishables
  • Export Compliance
  • AS400
  • NAFTA
  • Rate Quotes
  • ABI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs