Import-Export Agent

Top Import-Export Agent Skills

Below we've compiled a list of the most important skills for an Import-Export Agent. We ranked the top skills based on the percentage of Import-Export Agent resumes they appeared on. For example, 19.3% of Import-Export Agent resumes contained Customer Service as a skill. Let's find out what skills an Import-Export Agent actually needs in order to be successful in the workplace.

The six most common skills found on Import-Export Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Import-Export Agent jobs:
  • Communicate with Customer Service group for any requirements and/or exceptions found in freight instructions/documents.
  • Provide internal and external customer service for any questions regarding incoming shipments.
  • Provided customer service for accounts specifically responding to customer inquiries.
  • Provided excellent customer service for accounts under my responsibility.
  • Performed General customer service and other administrative duties.
  • Provided proficient customer service communications; telephone/emails.
  • Maintained and provided customer services.
  • Provided cargo handling / customer service to airlines led by Alliance Air such as: Israel Airline, and many more.
  • Recognized for customer service within the branch by multiple key accounts that are top 10 in the company.
  • Export duties: coordinate freight pick-up, airline bookings, all documentation, and follow-up customer service.
  • Assist in all booking, documentation and customer service duties associated with export ocean shipments.
  • Promoted due to high level of customer services and ability to learn quickly.
  • Implemented new protocols/processes to further customer service as well as increase profit margins.
  • Front counter customer service and over the phone along with electronic communication.
  • Provide customer service for international freight and courier services.
  • Take booking requests and export customer service calls.
  • Answer phone calls and perform customer service functions.
  • Front counter and phone customer services.
  • Certified Forklift Driver * Provide Customer service and operational support.
  • Provided customer service and conducted data entry and research and met International flights.

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2. Cargo Contents

high Demand
Here's how Cargo Contents is used in Import-Export Agent jobs:
  • Check import/export documentation to determine cargo contents.
  • Check export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
  • Checked import documentation to determine cargo contents, and proper tariff charges and any possible noncompliance with US Customs regulations.

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3. Delivery Orders

high Demand
Here's how Delivery Orders is used in Import-Export Agent jobs:
  • Scheduled delivery orders and dispatched delivery drivers to/from airports and warehouse.
  • Issued delivery orders and scheduled deliveries.
  • Use multitasking skills to process entries, process delivery orders and assess all incoming documentation.
  • Created and sent delivery orders to numerous truck and rail carriers.
  • Issue delivery orders to carriers and monitor timely deliveries.
  • Elaborate delivery orders and freight release for shipments after clearance following the incoterms of each.
  • Prepare permits to transfer, issuance of delivery orders, obtain proof of delivery.
  • Prepare and process delivery orders and receipts.
  • Created B/L's, dock receipts and delivery orders .

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4. Data Entry

high Demand
Here's how Data Entry is used in Import-Export Agent jobs:
  • Coordinated data entry and invoicing.
  • Ensured that all PANALPINA funds filter through proper completion of all accounting procedures and data entry required per shipment.
  • File paperwork regarding Cargo Spot and preformed data entry for each invoice regarding inbound and outbound moving cargo.
  • Provide customer service, data entry, and problem solving for over 40 customers ranging in size.
  • Performed quality and quantity assurance of cargo goods, data entry, shipping/receiving, account statements.
  • Scheduled and greeted guest, answered telephones, purchased supplies, and performed data entry.
  • Answer phones, emails, send faxes, shipping, filing, customer service data entry
  • Managed incoming shipments from multiple ports, tracked, traced, and data entry.
  • Performed data entry and made daily customer contact calls while providing excellent customer service.
  • Key Roles: Completed data entry of incoming imports into the United States.
  • File break/down, classifying data entry and some assembling of entries.
  • Collected, arranged and entered information into the data entry system.
  • Audit data entry errors to prevent inaccurate manifest and billing problems.
  • Maintained all data entry, general office duties, and switchboard.
  • Performed data entry of shipment and updated items into internal systems.
  • Track shipments and data entry.
  • Contacted customs officials to ensure release of incoming freight and resolve customs Issues, data entry, billing, customer service
  • Import Operations o Responsible for all data entry and coordination of shipments on a weekly basis.
  • Import / Export / In-bond * Billing data entry * Schedule pickups and deliveries

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5. Logis

high Demand
Here's how Logis is used in Import-Export Agent jobs:
  • Aided in the development and improvement of existing logistic procedures to ensure continuous efficiency.
  • Trained, provided professional logistics resource and operational training for new hired employees
  • Managed strategic accounts and facilitated the communication between manufactures and logistics providers.
  • Focused on logistics to ensure efficient delivery of products through data management.
  • Translated business needs and priorities into actionable logistics strategies.
  • Assisted customers with day to day logistics activities required for the transportation of cargo via airfreight, ocean or domestic.
  • Coordinated shipments of ocean freight for a Fortune 500 global logistics company with revenues of more than $6B annually.
  • Created my own business that imported floral products from South America to distribute to local Houston companies - Logistics.
  • Coordinated logistics between applicable parties for all air, ocean, and ground import and export shipments.
  • Coordinated Ocean Freight container shipments for John Deere World--Wide Logistics throughout Brazil and Latin America.
  • Skilled in the application of various computer programs involving the process of logistics and specifically exports.
  • Prepared invoices for all customers in the logistics department at the end of every month.
  • Use logistical, time management, decision making, and communication skills.
  • Teamed with logistics department to ensure proper weights and balances for planes.
  • Manage outgoing shipping logistics for cargo transportation carriers and shipping companies.
  • Provide customer service and office support for global logistics.
  • Confirmed logistics and shipping details with various freight brokers.
  • Provided efficient delivery logistics through data management and completed all associated paperwork related to shipping, receiving and recordkeeping.
  • Facilitated shipment planning using YASTEM, a proprietary logistics application used by Yusen to schedule, coordinate and ship freight.
  • Evaluate data, liason between supplier and customers, analyze and solve logistical problems and find solutions in a timely manner.

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6. US Customs

high Demand
Here's how US Customs is used in Import-Export Agent jobs:
  • Provided educational/training programs to external customers to increase awareness of US Customs issues
  • Arranged US Customs/Agriculture and Immigration services for boarding when vessel arrives into US ports for loading, discharging or bunker services.
  • Assisted in all aspects of LOA, Inc.in establishing newly formed US Customs, Import & Export business.
  • File Break down and auditing commercial documentation for terms of sale and US Customs processing.
  • Arrange for release of imported and exported merchandise from the US Customs and Border Custody.
  • Interacted with US Customs and prepared international documents for export and import of goods.
  • Advised customers on import restrictions, tariff schedules, and other US Customs inquiries.
  • Classify commodities and complete entries to be submitted to US Customs for clearance.
  • Submit all relevant information to US Customs and all other Regulated Agencies.
  • Monitor and prepare checks paid to US Customs for Duty owed.
  • Trace imports during shipment process and prepare documents for US customs.
  • Consult on US Customs and other government agency issues.
  • Process export clearance with US Customs.
  • Submit US Customs entry (Tradepoint).
  • Cleared shpments with us customs.

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7. Customs Clearance

high Demand
Here's how Customs Clearance is used in Import-Export Agent jobs:
  • Prepared, issued, and submitted documentation to ensure proper importation/exportation of cargo and customs clearance.
  • Handled bulk cargo, Customs Clearance, Border crossings, 7501 Audits, Quotes/Pricing, domestic dispatch, and inside sales.
  • Coordinate international export shipments: booking, documentation handling, and meeting country import regulations to ensure customs clearance.
  • Process customs clearances (3461) for air, ocean and border crossing shipments.
  • Coordinate with Customs broker all shipments' arrival status and follow-up on Customs clearances/releases.
  • Track shipment to make sure all is in order for customs clearance overseas.
  • Obtain and track Customs clearances, to avoid excessive penalties.
  • Created customs clearance reports for US Customs Border Control.
  • Processed entries for customs clearance and scheduled deliveries.
  • Performed paperless customs clearances via ABI.
  • Input correct information for customs clearance.
  • Classified numerous high value software and hardware commodities for export, which included shipments to nations with strict customs clearance.
  • Process and prepare import/export documentation and assist in the customs clearance process.
  • Freight forwarding, invoicing, billing, documention, customs clearance, etc
  • Complete customs clearance for shipments via ABI - US Customs systems.
  • Communicate with U.S Customs Broker regarding the shipment's Customs clearance.
  • Checked customs clearance before the delivery of freight.
  • Coordinated timely customs clearance of all shipments.
  • Send pre-alert to agent overseas of shipping documents for customs clearance at destination Provide sales support for pricing and rate quotations.
  • Issued I.T's for customs clearance .

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8. AES

high Demand
Here's how AES is used in Import-Export Agent jobs:
  • Maintained AS400 system to include accurate shipment order entry, AES filing and other pertinent information for LCL and FCL shipments.
  • Review standard operation procedures to ensure compliance with all regulations, TSA, ISO, IMDG and Export Control including AES/EEI.
  • Create documents such as Bill of lading, invoices, inland invoices, file AES# and delivery order.
  • Reviewed and entered customers information from their shipping documents into the AES (automatic export system).
  • File AES and prepare master bill of lading instructions to steamship line.
  • Prepared documents for clients such as AES and Bill of Laden.
  • Complete US Automated export System (AES) filing for shipments.
  • Review, prepare and process export documentation; filed AES.
  • Process and transmit AES for export shipments.
  • Complied with export regulations and AES filing.
  • Filed AES/ITN for each shipment.
  • Schedule B; ECCN; License Exemptions; POA; AES filing; Security Dept.
  • File AES for all license types including DSP-5, DSP-73 and DOC licenses.
  • Air exports to South America, invoicing, closing liquidations, coordinate pick ups, AES filing, provide,air quotes
  • Open export files, file AES, pre alert documents, file, arrange pick up freight the shoppers warehouse etc
  • Prepared documentation for domestic and/or bonded cargo, (Air waybills, AES Filing, 7512, etc.).
  • File AESDirect, classify Harmonized Tariff Codes(HS/HTC).
  • Automated Export System (AES) filings - Manifesting to steamship lines - Creating bills of lading
  • Prepared shipping information in order to file AES .
  • Handled of LCL and FCL Shipments Submission of AES Rate Filing Export Documentation

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9. Dangerous Goods

high Demand
Here's how Dangerous Goods is used in Import-Export Agent jobs:
  • Facilitate and prepare end-to-end transportation - Completed recurrent training for Bureau of Dangerous Goods Specialist
  • Book cargo with international carriers for temperature sensitive and Dangerous Goods cargo, provide rate quote to shippers.
  • Created Hazardous Declarations for non-bulk shipper's dangerous goods.
  • Experienced in handling various documentation such as State Department License, Dangerous Goods Certified, T.I.B's, Dry Ice, Etc
  • Received Dangerous Goods (DGR) Certificate (2008) Answered telephone, transferred and received messages.
  • Followed Dangerous Goods (DGs) requirements and regulations.
  • RAMP Operations certified (MD11 Aircraft) Dangerous Goods Qualified
  • Handled special shipments involving dangerous goods, breakbulk and oversized, and/or special accounts.

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10. Airway Bills

high Demand
Here's how Airway Bills is used in Import-Export Agent jobs:
  • Coordinated the breakdown of cargo airway bills for distribution and monitored daily inventory control.
  • Coordinated activates of international documentation airway bills.
  • Prepare ocean bill of ladings, airway bills, dock receipts, letter of credit paperwork and certificates of origin.
  • Prepare and process Airway Bills, Ocean Bills of Lading, Insurance Certificates, Certificates of Origin, U.S.
  • Executed airway bills, billing, consolidation, letters of credit, legalization, rating and routing.
  • Prepared airway bills of landing on freights from consignors and routed freight on first available flight.
  • Executed daily operations of exports to Latin American countries including the creation of Airway Bills.
  • Export Freight Airway bills, freight pick up, label freight, all logistic details.
  • Prepared all documentation, including airway bills, export declarations and commercial invoices.
  • Image and folder airway bills and other documents for Brokerage Entry Agents.
  • Captured data airway bills using company software.
  • Inspect documentation and prepare Airway bills.
  • Communicated with gateway on house airway bills Accurately updated shipment and customer information into E2K daily.
  • Prepare and process airway bills, certificates of origin,submit documents to be legalized the chamber of commerce and consulates.
  • Manifest airway bills, prepare notoc for the pilot, assign and break down documents and dangerous goods certified.
  • Entered all airway bills for packages leaving SFO International Airport destined for Asia Imaged documents and audited edit reports
  • Front counter customer service Data capture airway bills.
  • Deliver and pick up packages Audit International Packages Process all airway bills Track paperwork and packages Load and unload trucks

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11. Steamship Lines

high Demand
Here's how Steamship Lines is used in Import-Export Agent jobs:
  • Provided shipping instructions and documentation to steamship lines.
  • Collaborated with truckers and steamship lines, processed all documentation and ensured all shipments were compliant with global regulations.
  • Negotiated and obtained rates from steamship lines and truckers in order to offer the most competitive rates to importers/exporters.
  • Reported issues with damaged freight to customers and filed claims against steamship lines, warehouses, and truckers.
  • Proof of Bills of Lading, scanning, send out signed documents, completed Masters for steamship lines.
  • Communicate with Steamship Lines and Train Lines on ETA's and customs issues with all shipments.
  • Created and scheduled export bookings, receiving, and shipment entry bookings with various steamship lines.
  • Prepared rate quotes for clients and negotiation of rates with airlines and steamship lines.
  • Worked closely with steamship lines to ensure Customs releases were posted on time.
  • Process files and working with steamship lines to set up bookings and rates.
  • Booked routed & traced shipments and maintained contact with various Steamship Lines.
  • Book space with steamship lines, and organize consolidation container.
  • Verify items being shipped on steamship lines with different facilities.
  • Called trucking companies and Steamship lines for quotes.
  • Obtained pick up numbers from Steamship lines.
  • Co-ordinated with customers, truckers, consolidators and steamship lines for international and domestic freight.
  • File all customs clearance information with the steamship lines and government agencies.
  • Co-ordinated with trucking companies and steamship lines.
  • Communicate with shipping and/or steamship lines Proofread the bill of ladings to make sure they are accurate before pro- cessing
  • Prepare ocean export department shipments for McDonalds/Perseco accounts * Scheduling Export bookings with various steamship lines.

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12. Export

high Demand
Here's how Export is used in Import-Export Agent jobs:
  • Managed multiple key accounts in the ocean export department as well as several one time shippers at all time.
  • Processed export bills of lading, which included, rating, manifesting and releasing of the bills.
  • Make booking with airlines and solve any discrepancy before, during and after the export processes.
  • Provide personal client communications and follow-up in exporting to numerous countries in South and Central America.
  • Delegated to the Turkish Airline department, and was responsible for the Import/ Export flights.
  • Responded promptly to customer inquiries, as they related to all areas of export documentation.
  • Achieved an internal award for Export Compliance Specialist and was recognized throughout the network.
  • Perform daily Import & Export procedures such as flight recaps and splits.
  • Arrange details of shipments with forwarders, carriers as necessary for exports.
  • Established the export department and assisted in the administrative department as well.
  • Prepared export and shipping documents to Asian and Middle East countries.
  • Execute and maintain the order of an entire export flight.
  • Prepared Export declarations, rated air waybills.
  • Communicate with our import and export department.
  • Worked in Air Export for 11 Months.
  • Prepared airwaybills and export declaration for international freights.
  • Export Agent Managed the shipment of aircraft parts on behalf of its shippers to domestic and foreign destinations.
  • Keep customers updated with the export details of transactions in accordance with local office export operation procedures.
  • Maintained inventory for clients Interacted with U.S. Customs Services to resolve export regulations.
  • Interfaced with Variglog, Iberia Air and Evergreen to solve Import/Export Issues.

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13. Freight Forwarders

high Demand
Here's how Freight Forwarders is used in Import-Export Agent jobs:
  • Accepted export documentation from freight forwarders and walk-in customers and ensures accuracy of IAC Security Letter and security screening certification.
  • Communicated with internal/external customers, foreign order administrators, freight forwarders, airlines, and Customs officers.
  • Delivered airfreight import/export documents to custom brokers and freight forwarders.
  • Booked cargo shipments with international freight forwarders.
  • Send vessel arrival details to appointed Freight Forwarders, create file with product information, accessed via AS400 system.
  • Provided direction and guidance to freight forwarders and bankers to solve all logistic problems improving efficiency by 50%.
  • Contract with freight forwarders for destination services.
  • coordinated with freight forwarders to expedite international shipments.

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14. LCL

high Demand
Here's how LCL is used in Import-Export Agent jobs:
  • Consolidated LCL cargo onto full containers
  • Arrange LCL import operation of household appliances, aircraft parts from Germany, China and Brazil.
  • Send arrival notices, tracking, arranging inland moves on containers and LCL cargo.
  • Provided quotes for all ocean export customer for both FCL and LCL containers.
  • Answered a high phone call volume from customers for LCL cargo inquiries.
  • Book freight with airlines, LCL and Ocean Container lines.
  • Arranged LCL shipments as well.
  • Manage LCL Ocean specialized accounts such as HUF North America, Flex N' Gate and other various top priority clients.
  • Handled particular lanes for the department including but not limited to the below functions: Open LCL and FCL import files.
  • Prepared quotes, dispatched trucking services, schedule container loads, bookings for LCL, FCL and Breakbulk consignments.
  • Handled all the Caribbean LCL shipmentsReview documentation, create necessary files.
  • Use domestic resources for local deliveries (LCL and Dray), linehauls, and transload deliveries.

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15. Outbound Shipments

average Demand
Here's how Outbound Shipments is used in Import-Export Agent jobs:
  • Perform International customs paperwork for outbound shipments.

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16. FCL

average Demand
Here's how FCL is used in Import-Export Agent jobs:
  • Planned multiple destination deliveries for consolidated FCL containers.
  • Booked, coordinated, prepared & processed Int'l Air AWB and Ocean FCL/Row-Row export service transactions.
  • Quoted ocean FCL & LCL rates to all the customers in order to satisfy their shipping needs.
  • Facilitated FCL and LCL ocean freight shipments from various New England manufacturers to companies around the world.
  • Managed all transport of FCL and LCL freight directly with inland carriers and customers.
  • Issued and verified billings, recorded accounting transactions, coordinated FCL and LCL bookings.
  • Coordinate and manage all facets of FCL and LCL shipments to Asia and Europe.
  • Oversee inbound international shipments (FCL, LCL and AIR) from all continents.
  • Monitored and tracked about 60 ocean FCL and LCL container shipment monthly.
  • Prepared quotes for FCL/LCL freight and arrange for loading if necessary.
  • Managed supplier accounts of FCL and LCL freight entering the US.
  • Handled FCL/LCL shipments originating from shipper's door or CFS.
  • Oversee outbound international shipments (FCL) to all continents.
  • Prepared and executed FCL and LCL Ocean export shipments.
  • Prepared booking for LCL and FCL with ocean carrier.
  • Handled and processed of LCL and FCL Shipments.
  • Arranged the pick ups and deliveries of FCL's, LCL's, FTL's, and LTL's.
  • Arrange FCL's, LTL, BB cargo deliveries when required.
  • Trace / Track cargo LTL, FCL shipments.
  • Oversee export FCL reefer shipments -Handle Foreign to Foreign shipment and automobile shipment with title validation with the customs

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17. TSA

average Demand
Here's how TSA is used in Import-Export Agent jobs:
  • Verified and transmitted sensitive security documents from TSA and IATA approved institutions.
  • Handled all customer relations issues in accordance with company policy and TSA, DOT, IATA regulations.
  • Review standard operating procedures to insure compliance, TSA, ISO, TAPA, IMDG.
  • Maintained working knowledge of import compliance, filing requirements, and TSA rules and regulations.
  • Insure proper TSA security procedures are followed for all shipments.
  • Implemented TSA regulations to ensure security, and safety.
  • Comply with all U.S. Customs, IATA and TSA regulations and requirements: DG declarations, SEDs, and manifests.
  • Established and maintained the air Int'l TSA compliances regulations and procedure.
  • Complete nightly reports to ensure TSA audit compliance
  • Process airway-bills, DGs (Dangerous Goods) & verify required TSA letters and Customs Cleareances.

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18. Arrival Notices

average Demand
Here's how Arrival Notices is used in Import-Export Agent jobs:
  • Prepared arrival notices/delivery orders/outgoing invoices.
  • Demonstrated exceptional organizational and time management skills through processing documents and issue arrival notices timely and accurately.
  • Process documents and issue arrival notices timely and accurately.
  • Provided customers with arrival notices.
  • Create and maintain e-mail templates for arrival notices, documents and other tools used to complete daily work.
  • Established procedures that expedited arrival notices to the customs broker, resulting in timelier client billing.
  • Create and issue arrival notices for international shipments.
  • Audit arrival notices for data quality.
  • Coordinate the movement of import cargo, handling special account requirements sending arrival notices and aged cargo notifications.
  • Create and maintain e-mail templates for arrival notices * Communicate with overseas colleagues to resolve discrepancies related to movement of freight.
  • Issue and submit arrival notices/invoices prior to ETA Process timely and accurate billing and invoicing.
  • Send Panalpina Arrival Notices, Waybills and Commercial documents to outside brokers.
  • Assign delivery order/arrival notices for assigned accounts Brokerage document turn over Billing and quoting rates for applicable accounts EDI system and GTNEXUS

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19. Import Shipments

average Demand
Here's how Import Shipments is used in Import-Export Agent jobs:
  • Developed automated classification process for Import shipments of electronic devices.
  • Dispatch pickups of customs cleared goods for sea, rail and ocean import shipments.
  • Handled 20 to 30 import shipments per day using in an AS 400 environment.
  • Classified dutiable import shipments to ensure compliance with all government agency rules and regulations.
  • Job Duties: Coordinate and oversee all import shipments on a daily basis.
  • Process global air export and import shipments Rate negotiations with air carriers.
  • Organized import shipments to IAD, and the process of clearing customs.
  • Complete coordination between all applicable parties for air freight import shipments.
  • Issued Temporary Import Bond and Marine Insurance for import shipments.
  • Arranged delivery or pick up for all import shipments.
  • Prepare all documentation required for Ocean import shipments.
  • Tracked and cleared import shipments for various customers.
  • Import Entry Clerk - Communicate with customers and carriers to coordinate the clearance of weekly import shipments.
  • Processed ocean import shipments Dispatched truckers Tracked and traced freight

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20. Overseas Agents

average Demand
Here's how Overseas Agents is used in Import-Export Agent jobs:
  • Communicate effectively with carriers and overseas agents and internal/external customers via phone or email.
  • Communicated with overseas agents to make forwarding arrangements for inbound shipments if required.
  • Handled all correspondence with overseas agents regarding various shipments.
  • Receive shipping requests from overseas agents and make bookings with shipping lines; handling all related communication.
  • Corresponded with brokers, freight forwarders, custom and overseas agents on a daily basis.
  • Contacted overseas Agents as needed for documentation questions and answers and obtain on board confirmations.
  • Fostered and developed relationships with key customer contacts, overseas agents, and carriers.
  • Communicate with carriers, overseas agents, and customers via telephone and email.
  • Send out monthly statement of accounts to our overseas agents in excel.
  • Communicate with overseas agents to avoid / resolve transportation issues.
  • Approve air/ocean bookings from overseas agents/client suppliers.
  • Settled shipments with overseas agents.
  • Communicated with overseas agents to ensure proper pre-alerts and documentation were in place.
  • Handled and reconciled overseas agents accounts and intercompany accounts.
  • Letter of Credit Sight Drafts Follow up with overseas agents to ensure timely delivery to consignee

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21. Rate Quotes

average Demand
Here's how Rate Quotes is used in Import-Export Agent jobs:
  • Provided customer service, rate quotes, billing, tariff use, and create destination labeling needed to identify shipments.
  • Performed Customer Service duties including preparation of Rate Quotes, Shipment Tracking, and Sales Presentations.
  • Provided rate quotes to customers and assisted with export documents, as needed.
  • Prepared rate quotes for customers to provide them with estimated shipping costs.
  • Review information and determine cost, using rate quotes procedures.
  • Prepare and present rate quotes and project proposals to clients.
  • Prepare and process export rate quotes for customers.
  • Collect checks, provide tracing and rate quotes.
  • Export rate quotes and export documentation.
  • Coordinate with sales and employees for up to date rate quotes and customer SOPs.
  • Provided export rate quotes to 11 countries based on Incoterms 2000.

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22. AWB

average Demand
Here's how AWB is used in Import-Export Agent jobs:
  • Process, prepare and review customs entries, AWB's, Electronic Export Information(EEI), and Commercial Invoices.
  • Prepare documents related to cargo shipping(HAWB, MAWB, manifest, etc.)
  • Prepared HAWB for shipping, Assisted in the preparation of customer quotes.
  • Prepare AWB's, Export/Import Documentation, Invoices.
  • Processed MBL, HBL, MAWB and HAWB Handled customer inquires and quotations for air/ocean export and import shipments.
  • Tariff classification; duty drawbacks and government permits Prepare customs releases for truck, rail and barge shipments
  • Work directly with shipping lines, air carrier Prepares AWB, bill of landing.
  • Create files to include MAWB, HAWB, shipper and consigneedocuments, etc.
  • Credit and Invoice customers HAWB's that were not process properly.
  • Invoiced customer/agent overseas according to incoterms Accounts Payable and also worked on collecting duty drawback.
  • Handled specific accounts to cut hawb and mawb.
  • Process HAWBs, MAWBs and other related documentation.

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23. DHL

average Demand
Here's how DHL is used in Import-Export Agent jobs:
  • Ensured accuracy of direct mail processing and preparation operations in accordance with DHL requirements, customer requests, and established procedures.
  • Answer phones, giving different customers quotes on what there shipment would cost if they moved with DHL.
  • Assisted various DHL clients in obtaining U.S. Customs clearance for importation of goods from overseas.
  • Assisted DHL customers with the shipping, and customs clearance of imported and exported goods.
  • Arrange the movement of freight by ocean on behalf of DHL Ocean Export.
  • Work closely with dealers and overseas DHL offices.
  • Arranged and sent Fed Ex, UPS & DHL packages to the US and other foreign countries.
  • Advanced skill level in UPS World Ship, FedEx Power Ship, and DHL.
  • Spotlighted Achievements - I started with DHL Houston, and got on right after arriving into Houston from South Korea.

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24. FDA

average Demand
Here's how FDA is used in Import-Export Agent jobs:
  • Analyze and prepare documentation of packages entering the USA from abroad for inspection by US Customs, FDA and/or USDA.
  • Experienced in processing special commodities such as FDA regulated articles, and working knowledge of HTS.
  • Enter data into systems for automatic presentation to US Customs and FDA.
  • Experienced in processing FDA articles and DOT.
  • Follow FDA procedures of each shipments.
  • Obtained appropriate releases from government agencies such as the USCG, FDA, FCC, DOT, USDA, U.S. customs.
  • Submit Other Government Agencies (FCC, FDA, etc.)

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25. Shipment Status

average Demand
Here's how Shipment Status is used in Import-Export Agent jobs:
  • Communicate with origin and destination location regarding shipment status, update information relating to the status of International shipment.
  • Facilitate shipment status update to customers through monitoring movements from origin to destination.
  • Communicate with carriers regarding shipment status, special handling and delivery procedures.
  • Provided shipment status notification to exporters and consignee.
  • Provided customers with accurate and timely shipment status.
  • Maintain and Improve customer relationship with quality shipment information such as shipment status and potential issues.
  • Report daily shipment status; produced weekly and monthly analysis and summary report of all activities.
  • Provide real time visibility and tracking to customers and brokers of shipment status.
  • Informed partners and customer of shipment status and issued quotes to customers.
  • Provide shipment status notification to exporters, consignees, or insurers.
  • Create and maintain daily shipment status reports for certain customers.
  • Liaised with customers to answer inquiries regarding shipment status.
  • Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
  • Receive and update shipment status in a timely manner; issue shipment alerts to customers.

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26. Final Destination

average Demand
Here's how Final Destination is used in Import-Export Agent jobs:
  • Alleviated potential problems transporting a shipment to its final destination.
  • Prepared final destination delivery orders for regular and hot shipments.
  • Tracked foreign and domestic inbound containers to final destination.
  • Monitor and manage shipments until arriving final destination.
  • Arrange for legalization of documents and / or inspection also traced shipment through all transit points up to final destination.
  • Trace shipment through all transit points up to final destination (where applicable) and advise CS of any irregularities.
  • Set up cargo transfers to final destinations, and tracked airline pallets/containers loaned out to forwarders on the airport.
  • Created files, handling tracking, tracing, and all pertinent customs documents to move shipments to final destination.
  • Check status of shipment to final destination; answer any incoming questions from our overseas counterparts regarding shipments.
  • Prepare and review all documents and associated paperwork for proper expediting of cargo to the final destination.
  • Managed selected global group of final destination countries for daily export of diamond and Jewelry shipments.
  • Track export shipment status to confirm cargo is on board to its final destination.
  • Handled freight delivery from ramp or CFS warehouse to customer final destination.
  • Coordinated routed cargo shipments from initial shipper to the final destination.
  • Consolidate and ship freight to final destination.
  • Track shipment until its final destination.
  • Arrange appropriate packing, delivery and warehousing of goods at their Final destination.

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27. Necessary Documents

average Demand
Here's how Necessary Documents is used in Import-Export Agent jobs:
  • Prepare proper documentations for import and provide to all necessary documents to assigned personnel.
  • Obtain, prepare and check all necessary documents required to ensure that the documents meet the requirements of national customs authorities.
  • Open files and prepare all necessary documents both air/ocean according to shipper/consignee needs.
  • Prepare necessary documents to complete the export process.
  • Prepared necessary documents to U.S. Customs for refusal Set up appointment with U.S. Customs officer for inspection of refusal.

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28. Import Documentation

average Demand
Here's how Import Documentation is used in Import-Export Agent jobs:
  • Controlled import documentation in accordance with state and Federal standards.
  • Received, reviewed and processed import documentation for assigned accounts.
  • Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
  • Assist with review of import documentation, locate and help resolve any potential compliance issues.
  • Processed Export and Import documentation, issued airway bill carrier certificates and AMS releases.
  • Prepare and process import documentation according to Custom Regulations, Laws and procedures.
  • Help with import documentation and assist with receipt and loading of freight.
  • Process Import documentation for release through US Customs and OGA.
  • Receive, review, and process import documentation from origins.
  • Submitted documents , duty payments , tracking shipments , compile import documentation Insure cargo against loss , damage , or pilferage.

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29. Phone Calls

average Demand
Here's how Phone Calls is used in Import-Export Agent jobs:
  • Shifted to China Southern Airlines and assisted drivers with paperwork, import and export flight preparation, phone calls/emails.
  • Received phone calls from customers asking for quotes to shop their products to a customer in another country.
  • Handled customer phone calls, resolved issues, and addressed customer needs and concerns.
  • Assist in answering phone calls, filing and making photocopies.
  • Respond promptly to emails and answer phone calls.
  • Answered telephone calls and handled document turnovers.
  • Answer phone calls and emails.

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30. Customs Regulations

low Demand
Here's how Customs Regulations is used in Import-Export Agent jobs:
  • Coordinated all aspects of air/ocean freight, abiding by export customs regulations and demonstrating knowledge in a team-oriented, deadline-driven environment.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Presented/advised on US Customs regulations during yearly meetings with two high-profile customers.
  • Freight forwarding consultant implementing shipment of various types of exported cargo in compliance with U.S. Customs regulations.
  • Follow all overseas country and customs regulations.
  • Ensured custom documents accompanied each shipment in transit, ensuring they werecompliant according to customs regulations for international shipments.
  • Prepared appropriate documents to comply with Department of Commerce and Customs regulations.
  • Well versed in all form of shipping inculuding Import and Brokerage Familiar with customs regulations providing accurate classification and company entries.
  • Monitored international shipments , coded goods Educate clients about customs regulations, international tariffs,shipping restrictions etc.

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31. Overseas Offices

low Demand
Here's how Overseas Offices is used in Import-Export Agent jobs:
  • Communicated with overseas offices to obtain information necessary to service files.
  • Coordinate between Overseas offices, brokers, and vendors in clearing, releasing and transporting shipments from Port to Door.
  • Communicated clearly, timely, and effectively with overseas offices, agents, customers, and vendors.
  • Prepared, processed and presented documents to steamship lines, customers, overseas offices and agents.
  • Freight coordination with PFS overseas offices for importation into the US.
  • Informed the customers/overseas offices with the status of their shipments.
  • Collaborated with support staff, overseas offices and other third parties to ensure efficiency Processed PIERPASS payments to ensure entrance

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32. Government Agencies

low Demand
Here's how Government Agencies is used in Import-Export Agent jobs:
  • Generated legal paperwork to customs, commercial invoices, bill of landing and reports to government agencies.
  • Respond to Post Entry requests from customers, customs or other Government Agencies.
  • Communicate with US Customs and other government agencies for compliance measures.
  • Process and deliver documentation to US Customs and other government agencies.
  • Researched and resolved problems with U.S. customs and other government agencies.
  • Maintained a very close working relationship with various government agencies.
  • Expedited shipments with U.S. Customs and other government agencies.
  • Monitor the requirements of government agencies.

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33. Customs Brokers

low Demand
Here's how Customs Brokers is used in Import-Export Agent jobs:
  • Completed CES coursework with the NCBFAA (National Customs Brokers & Forwarders Association of America, Inc.) Education Institute.
  • Resolve problems by interfacing with customers, customs brokers, freight forwarders and airlines (both foreign and domestic)
  • Prepare Arrival Notices to send to customs brokers and freight forwarders for customs clearances.
  • Maintain relationships with customs brokers in other ports to expedite clearing of cargo.
  • Work with Customs brokers, truckers, and warehouses on behalf of customers.
  • Worked with U.S. Customs Brokers to process and clear incoming shipments.
  • Approved payment to vendors Assisted in breaking down consolidations and distributing documents to appropriate customs brokers.
  • Coordinate with customs brokers to obtain release documents in a timely manner to maximize productivity of the warehouse.

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34. Usda

low Demand
Here's how Usda is used in Import-Export Agent jobs:
  • Scheduled USDA appointments and coordinate with inspector on site in reviewing documents and shipments for clearance.
  • Partnered with U.S. Customs & USDA in gaining approval to released freights & amend manifests.
  • Meet inbound flights and communicated with US Customs and USDA.
  • Set up documents for USDA and US custom inspection.
  • Resolved Customs and USDA freight delays.
  • Worked daily with the USDA inspector(s).

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35. Freight Carriers

low Demand
Here's how Freight Carriers is used in Import-Export Agent jobs:
  • Managed international exporting through ocean and air freight carriers.
  • Negotiate shipping rates with freight carriers.
  • Managed rates for airfreight carriers.

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36. Fedex

low Demand
Here's how Fedex is used in Import-Export Agent jobs:
  • Updated and shared FedEx mainframe and DUPLEX database information handling to reduce the error rate of our team by 6%.
  • Coordinated the daily movement of inventory through UPS, FedEx, Airborne, and sea vendors.
  • Created FedEx labels via FedEx website.
  • Issue shipping labels like Fedex, UPS & Bill of Lading/truck tag for various truckers for cargo pick-up.
  • Update Fedex Dispute Tracking System (DTS) in a timely manner to show status and closure of cases.
  • Proof all BL's, request revisions or give approval for final Request inlands Prepare FedEx shipments

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37. Timely Delivery

low Demand
Here's how Timely Delivery is used in Import-Export Agent jobs:
  • Assist with duties related to document preparation and traffic coordination required to correctly process goods through customs and affect timely delivery.
  • Prepared and processed export documentation for international shipments to ensure timely delivery.
  • Followed progress, expedited timely delivery from foreign manufacturers.
  • Point Person on all issues affecting timely delivery of quality products from the suppliers.
  • Work with destination stations to ensure proper handling and timely delivery.

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38. Hazmat

low Demand
Here's how Hazmat is used in Import-Export Agent jobs:
  • Handle HazMat and fill out Dangerous Goods Declaration.
  • Documented the declaration sheet of Hazmat material for the current flight.
  • Checked to insure Hazmat Material were properly labeled and correctly sealed to meet U.S Custom's standards for final destinations.
  • Organize large ocean shipments Arrange necessary customs, and hazmat paperwork

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39. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Import-Export Agent jobs:
  • Maintained knowledge of domestic and foreign regulations and restrictions and limited cargo movement where necessary to ensure compliance of regulatory standards.
  • Complete online applications and customer product and profile database to ensure compliance with US customs regulations and admissibility.
  • Partnered with large customer accounts to complete customer specific data processing to ensure compliance with service level agreement.
  • Researched invoices, bills of lading, and shipping documents to ensure compliance in accordance with federal regulations.
  • Defined new standards to manage all Export Applications projects and to ensure compliance with International Paper's requirements.
  • Verified origin/export, IOR, terms of sale and values to ensure compliance with federal regulations.
  • Handled banking procedures and reviewed Letters of Credit to ensure compliance with banking instructions.
  • Instruct all drivers they must communicate any delays encountered, and ensure compliance.
  • Worked closely with customs and border protection officials to ensure compliance.

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40. Iata

low Demand
Here's how Iata is used in Import-Export Agent jobs:
  • Certified to manage the shipment of hazardous cargo in compliance with the IATA Dangerous Goods manual.
  • Audited 3 to 5 dangerous goods shipments monthly for IATA compliance.
  • Applied and obtained IATA licensing along with a CASS relationship.
  • Inspect cargo containing dangerous goods assuring packaging and information provided on AWB complies with the IATA regulations.

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41. Air Import

low Demand
Here's how Air Import is used in Import-Export Agent jobs:
  • Prepared and processed all air import/export shipping documentation.
  • Handled all facets of air import shipments including; quotation, documentation, terminal handling, clearance, delivery and invoicing
  • Supervised all aspects of Air Import product Guided the unique relationship between our clients, vendors, and the government
  • Quote customers and agents on all rates, including domestic/ ocean/ air imports foreign to foreign.
  • Handled the coordination between all applicable parties for all ocean/air import/export shipments.
  • Provide clearance instruction to air import department for aerospace accounts.
  • Assisted Ocean & Air Import services and operational tasks.
  • Processed air import and ocean import shipments.
  • Freight Brokerage, Air Import, Ocean Import tracking and tracing,Responsible to track and trace ocean shipments.
  • Air import and export cargos from Asia, Europe, and North America.
  • Handled air imports and air exports freight from Mawb, Hawb, manifest and certificates.

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42. Import Agent

low Demand
Here's how Import Agent is used in Import-Export Agent jobs:
  • Import Agent in an internationally integrated logistics company providing air and ocean freight forwarding, logistics and customs brokerage services.
  • Facilitated smooth transport coordination with overseas import agents.
  • Provide, maintain, and correct documentation for overseas import agents and consignees.
  • Started as general office clerk and worked my way up to import agent.
  • Worked as an import agent helping at the front counter.
  • Prepared documents, informed import agents details on shipment arrival.
  • Worked as Import Agent for American Airlines Cargo office, Chicago
  • Import Agent Plan the most appropriate route for a shipment, taking into account the cost, transit time and security.
  • Import Agent Prepared Documentation for United States Customs in order to have airfreight released from customs bonded warehouse.

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43. Proper Documentation

low Demand
Here's how Proper Documentation is used in Import-Export Agent jobs:
  • Coordinate customer shipments by communicating with freight forwarders and providing proper documentation for customs clearance and delivery: i.e.
  • Provided proper documentation to broker on incoming shipments.
  • Distribute cargo to customers with proper documentation.
  • Practiced proper documentation and billing procedures.
  • Ensured proper documentation and manifesting.
  • Create and manage incoming and outgoing reports from databases to assure proper documentation and information throughout the shipment process.
  • Managed tracking system for incoming foreign shipments Ensured proper documentation to release freight for dispatch Provided customers with shipment updates

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44. Shipment Information

low Demand
Here's how Shipment Information is used in Import-Export Agent jobs:
  • Reported all pertinent information to department management regarding necessary shipment information.
  • Prepare documents indicating mail and freight weight, and enter shipment information into a computer database.
  • Update shipment information and/ or add remarks into company's system for other stations visibility.
  • Updated company shipment tracking website FastTrack via AS400 for real time shipment information.
  • Prepare and issue documentation by: o Entering shipment information.
  • Received pre alert documents and updated shipment information.
  • Entered shipment information into the AMS (Automated Manifest System) Back up for export and dispatch.

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45. CBP

low Demand
Here's how CBP is used in Import-Export Agent jobs:
  • Cleared General Declaration s from inbound flight with US CBP as required by law.
  • Audit shipping documents of small parcels being exported according to CBP compliance.
  • Process documents and EEI through the company and CBP systems.
  • Prepared and confirmed shipping Manifests with CBP.

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46. Hazardous Materials

low Demand
Here's how Hazardous Materials is used in Import-Export Agent jobs:
  • Complied with international safety requirements related to the transportation of hazardous materials.
  • Skilled in handling packaging and transportation of hazardous materials.
  • Handled multiple accounts for international logistics of hazardous materials.
  • Certified in federal programs providing oversight in the transportation of hazardous materials via Ocean & Air Carriers.
  • Check in hazardous materials daily Domestic booking (PPS) Track and trace lost shipments as necessary

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47. High Volume

low Demand
Here's how High Volume is used in Import-Export Agent jobs:
  • Managed several high volume accounts, including air and ocean transport for Procter & Gamble to South America and Central Asia.
  • Monitored and updated transfer of import details for a high volume of shipments to ensure correct information.
  • Handled a very high volume of incoming calls to assist customers with tracking and tracing shipments.
  • Coordinate complex scheduling and with multiple parties in short time frames at high volumes.
  • Fielded a very high volume of calls from direct customers.
  • Import break-bulk duties for high volume special accounts.

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48. Air Shipments

low Demand
Here's how Air Shipments is used in Import-Export Agent jobs:
  • Tracked ocean/air shipments to ensure timely delivery.
  • Hold a certification to be able to process air shipments via Southwest Cargo or any other airline cargo company.
  • Provide customer Service for Aerospace accounts through daily updates of air shipments on Excel spreadsheet.
  • Prepared documents for air shipments, truck shipments, and inbound freight.
  • Handled ocean, rail and air shipments.
  • Full knowledge of FCL / LCL, import, export ocean and air shipments.
  • Handle air shipments, export *Prepare documents related to cargo shipping(HAWB, MAWB, manifest, etc.)

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49. Customs Agents

low Demand
Here's how Customs Agents is used in Import-Export Agent jobs:
  • Compared cargo manifests with customer invoices and noted discrepancies, then handed that information over to Chilean customs agents for approval.
  • Arranged pickups of hazardous goods, dry ice, working with customs agents, warehouse staff, shipping companies and clients.
  • Perform custom checks on freight and place freight in proper areas to be inspected by customs agents.
  • Communicate with clients, customs agents, and warehouse staff through email/telephone.
  • Coordinated shipping with customs agents for clearance on overseas deliveries.
  • Assisted US Customs agents with inspections of incoming goods.

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50. Mawb

low Demand

20 Most Common Skill for an Import-Export Agent

Customer Service24.9%
Cargo Contents13.5%
Delivery Orders9.9%
Data Entry8.2%
Logis4.1%
US Customs4.1%
Customs Clearance3.8%
AES3%

Typical Skill-Sets Required For An Import-Export Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
19.3%
19.3%
2
2
Cargo Contents
Cargo Contents
10.5%
10.5%
3
3
Delivery Orders
Delivery Orders
7.7%
7.7%
4
4
Data Entry
Data Entry
6.4%
6.4%
5
5
Logis
Logis
3.2%
3.2%
6
6
US Customs
US Customs
3.1%
3.1%
7
7
Customs Clearance
Customs Clearance
3%
3%
8
8
AES
AES
2.3%
2.3%
9
9
Dangerous Goods
Dangerous Goods
2.3%
2.3%
10
10
Airway Bills
Airway Bills
2.3%
2.3%
11
11
Steamship Lines
Steamship Lines
2.1%
2.1%
12
12
Export
Export
2.1%
2.1%
13
13
Freight Forwarders
Freight Forwarders
2.1%
2.1%
14
14
LCL
LCL
2%
2%
15
15
Outbound Shipments
Outbound Shipments
1.8%
1.8%
16
16
FCL
FCL
1.7%
1.7%
17
17
TSA
TSA
1.6%
1.6%
18
18
Arrival Notices
Arrival Notices
1.5%
1.5%
19
19
Import Shipments
Import Shipments
1.3%
1.3%
20
20
Overseas Agents
Overseas Agents
1.3%
1.3%
21
21
Rate Quotes
Rate Quotes
1.2%
1.2%
22
22
AWB
AWB
1%
1%
23
23
DHL
DHL
1%
1%
24
24
FDA
FDA
1%
1%
25
25
Shipment Status
Shipment Status
1%
1%
26
26
Final Destination
Final Destination
1%
1%
27
27
Necessary Documents
Necessary Documents
0.9%
0.9%
28
28
Import Documentation
Import Documentation
0.9%
0.9%
29
29
Phone Calls
Phone Calls
0.9%
0.9%
30
30
Customs Regulations
Customs Regulations
0.9%
0.9%
31
31
Overseas Offices
Overseas Offices
0.8%
0.8%
32
32
Government Agencies
Government Agencies
0.8%
0.8%
33
33
Customs Brokers
Customs Brokers
0.7%
0.7%
34
34
Usda
Usda
0.7%
0.7%
35
35
Freight Carriers
Freight Carriers
0.7%
0.7%
36
36
Fedex
Fedex
0.7%
0.7%
37
37
Timely Delivery
Timely Delivery
0.7%
0.7%
38
38
Hazmat
Hazmat
0.7%
0.7%
39
39
Ensure Compliance
Ensure Compliance
0.7%
0.7%
40
40
Iata
Iata
0.7%
0.7%
41
41
Air Import
Air Import
0.7%
0.7%
42
42
Import Agent
Import Agent
0.7%
0.7%
43
43
Proper Documentation
Proper Documentation
0.6%
0.6%
44
44
Shipment Information
Shipment Information
0.6%
0.6%
45
45
CBP
CBP
0.5%
0.5%
46
46
Hazardous Materials
Hazardous Materials
0.5%
0.5%
47
47
High Volume
High Volume
0.5%
0.5%
48
48
Air Shipments
Air Shipments
0.5%
0.5%
49
49
Customs Agents
Customs Agents
0.5%
0.5%
50
50
Mawb
Mawb
0.4%
0.4%

11,857 Import-Export Agent Jobs

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