Import/export specialist job description

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

Company DescriptionCEVA Logistics provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions. CEVA’s integrated global network has facilities in over 160 countries and approximately 58,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions. In our North American cluster, CEVA has more than 11,000 associates running all of Freight Management and Contract Logistics operations in the United States, Canada and Mexico.

CEVA offers competitive incentive packages, excellent benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. At CEVA, we are passionate about our people and our people are passionate about supply chain management.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

The purpose of this position is to provide Hub Management services for the Americas region offices and vendors, US Export Coordination and Destination Delivery Management services for all US bound freight, ensuring data quality and data presence to customers as specified in service agreements, customer procedures or Company's guidelines
Responsibilities
Hub Coordinators work as a liaison between the client and all their service partners to provide problem solving strategies, with a strong focus on customer service, that can be complex in nature and where extensive judgment and ingenuity are required to circumvent habitual issues that negatively impact their supply chains. Must have expertise in understanding the full lifespan of the container lifecycle to provide the client with an uninterrupted flow of container movement and any associated delays or accessorial charges. Must be familiar with day-to-day origin and destination operations to proactively interject when problem resolutions are required. Specialize in PO/Vendor compliance, vendor coordination, and vendor /client training. Have the capability to onboard new origin and destination accounts based on the client's specific business processes to successfully 'go live' with standard operating procedures in place with minimal bandwidth. Work directly with Ocean Carriers, Customs Brokers, and Truckers and Transload facilities to receive correct EDI milestones, based on standardized and extensive specs, to provide full visibility of container operations. Must be well versed in the Verified Gross Mass (VGM) process for dunnage, bracing and the tare weight of the container carrying this cargo. Must have the ability to navigate through the various ocean carrier websites to manually create Bookings/Shipping Instructions. Hub Coordinators are the daily point of contact, working directly with the client, on final mile operations processes and must have the ability to independently troubleshoot and make informed decisions that will drive efficiencies and reduce client costs. Understand carrier allocation compliance from primary up to, but not limited to, tertiary and must have the foresight to notify the client when there are Service Contract, Spacing and/or Scheduling issues that can compromise the timeliness of the shipment. Are knowledgeable of export and import customs regulations and work directly with export and customs brokerage teams to resolve customs issues and work within country regulations that govern import/exports.
Have the ability to compile required documents to ensure shipments meet all applicable country guidelines for customs brokers to facilitate customs entries on export goods. Must have knowledge of import Customs and Agency Holds, Exams and Clearance processes with the ability to communicate document and other discrepancies that could hold up the delivery of goods. Hub coordinators must be well versed, and able to train clients, vendors, and truckers in the multiple Vantage (Griffin) Interfaces: eBooking/eInvoice Portals used by vendors to submit eBooking, eInvoices, and Container Load Plans. Griffin Origin - is the Yusen Origin system to update Shipment information. Vantage lite for ISF and ASN purposes Note:
The above responsibilities document the major levels and scope of work expected of the incumbent. They are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.

Qualifications Education and Experience: Some college preferred with a minimum of three (3) years of Ocean Import/Export Logistics, Terminal Operations and Domestic transportation experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions at all levels of the organization, customers, and the public.

PHYSICAL DEMANDS

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The employee must frequently sit doing tasks requiring repetitive use of hands. The job also requires some time each day spent standing and walking. Employee must have ability to see written documents, computer screens and to adjust focus while working.

Work Environment: Duties of the job are frequently performed in a temperature-controlled office environment. The employee is occasionally exposed to dirt, fumes and odors. The employee is seasonally exposed to heat, cold, and humidity as well as marked changes in temperature between the office and warehouse environments.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits
Yusen offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1 st of the month following start date 401k with a company match Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )
Yusen Logistics is a leading global provider of International Freight Forwarding, Contract Logistics, and Supply Chain Solutions. With over 24,000 employees across 45 countries, our extraordinary employees work towards a common goal of providing large and small companies across a variety of industries the logistics support they need to meet the demands of their customers. For more information, please visit our website at www.yusen-logistics.com .

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world's leading medical device manufacturers with $5+ billion in sales, 20,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

This position supports the day-to-day functions of the Terumo Latin America (TLAC) Logistics and Customer Service Department. It ensures all sales transactions are finalized on a timely and accurate manner as well as guarantee all logistics and customer services activities are performed correctly for TLAC.
Job Details:
Associate is responsible for following requirements of TMC Quality System; including but not limited to requirements for traceability of product, recognizing customer complaints and the requirement to forward information to QA.
1. Acts as customer service liaison with overseas customers, Terumo affiliates and subsidiaries.
2. Works with freight forwarders and carriers to facilitate export and import shipments.
3. Analyzes and oversees order placement activities and contract review.
4. Analyzes and prepares monthly shipping plan through analysis of volumes, freight rates, credit releases, and country specific export requirements.
5. Interacts with various functional areas of the organization to ensure customer satisfaction in order fulfillment.
6. Maintains customer pricing and records.
7. Analyzes and reconciles customer account discrepancies.
8. Analyzes information maintained in additional databases as required outside of corporate information systems.
9. Analyzes data extracted from corporate information system for internal and external reporting.
10. Critiques and approves vendor invoices and assigns costs to specific business units.
11. Critiques documentation to maintain compliance with information provided to Customs Brokers who will interface with regulatory agencies, such as US Customs and FDA.
12. Verifies Import documentation and records to ensure compliance with US Customs regulations.
13. Analyzes adverse events related to import/export activities and initiates request for corrective actions to third parties, TMC associates and TMC affiliates, as well as suggests procedural modifications whenever appropriate.
14. Provide bi-weekly updates to the Sales and Marketing team consisting of projected sales figures for the month based on analysis of shipping plans and transit patterns.
15. Coordinate with Terumo factories and third-party service providers as primary point of contact to ensure compliance during the process and clearance of imports and exports.
16. Monitor and process approvals of quarterly payments of the Harbor Maintenance Fee to U.S. Customs and Border Protection.
17. Maintain communication with all customers ensuring all needs are covered.
18. Maintain and upload monthly reports of Medical Device sales to keep comprehensive records for yearly payment of the Excise Tax.
19. Consolidate product information received from multiple plants and report monthly backorder trends to TC Headquarters and the TLAC MSO team.
20. Analyze, process, and approve factory invoices, service invoices, in-bond inquiries, and requests for information from third party forwarding agents.
21. Perform and monitor monthly denied-party screening of customers and upload reports to the company's Share Point to ensure compliance.
22. Assist with Intercompany balance confirmations, Intercompany debit notes, and monthly journal entries for TLAC transactions.

Knowledge, Skills and Abilities (KSAs) Excellent verbal and written communication skills in Spanish and English.Ability to prioritize and focus in a fast paced and multitasked environment.Ability to critique diverse and unique situations presented in a fast paced environment, and make decisions that will enable the business process to flow but ensure US regulatory compliance is always met.Works independently with minimal supervision, following goals and objectives established with supervisor. Analyzes and evaluates problem situations as they develop, and is resourceful in determine appropriate means of resolution in a timely manner.Analyzes existing procedures and makes recommendations for change as required. Required to make independent decisions within management limits that will impact customers, inter-company affiliates, and Terumo in the areas of import and export administration, customer service, transportation, and compliance with government regulations.Will represent TLAC in a professional and ethical manner during interaction with numerous third parties, especially with TLAC's customers.
Background Experiences Bachelor's Degree in Business or related field required.Minimum 2 years recent experience in a position directly related to import/export or logistics, or with at least 3 years of experience in business. Experience in Oracle/PeopleSoft (JD Edwards) will be valued, or equivalent experience using other business software is required.Proficiency in MS Office or similar programs.Fully bilingual in English and Spanish required
It is Terumo's policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.