Import manager job description

Salary: $55,000 - $65,000

Are you an adept leader who has previous experience working for a global freight forwarder in the imports department? We are looking for a proven Import Manager in Miami, FL who can take lead and manage a team of Import Specialists. Apply for this position today as interviews are undergoing this week.

Duties and Responsibilities

Oversees all aspects of Transportation Management Solutions services and activities. Is directly responsible for larger books of business.
Directly manages the employees. Fosters a participative work environment. Serves as a mentor and role model for department personnel. Completes performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. Provides development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interviews hire and maintain appropriate staffing levels. Coordinates organizational/departmental activities.
Aligns the department's/organization's goals and objectives with the organization's vision. Monitors the effectiveness of the department and ensures customer expectations are met consistently. Ensures budgets are met.
Coordinates and leads team meetings disseminating company information, objectives and client news to the team.
Manages selected key accounts based upon size and complexity of requirements.
Ensures that value proposition is maintained by overseeing, monitoring, and actively managing key metrics and client margin factors. Targets key accounts that need improvement and drives/facilitates improvement actions. Determines carrier strategy to drive increased margin and minimize problems and issues with the account.
Keeps track of client reviews and continuous improvement efforts. Ability to create and participate in either if required. Supports company continuous improvement efforts for internal processes and methodologies.
Ensures high-quality service for customers by developing and implementing standard operational processes. Documents processes and leverages training resources to institutionalize best practices. Performs regular evaluations of results accomplished.
Implements continuous improvement plans and activities to ensure steady progress is made in operation procedures, customer relations, rating, tracking and invoicing activities.
Manages and influences support teams (Provider Development, Finance, etc.) to ensure key metrics are met.
Responsible for P&L planning, forecasting and financial goals as set forth in P&L.
Develops new business opportunities and participates in various customer implementation projects providing support as needed.
Utilizes performance improvement techniques and principles to continually improve transportation services for the client(s). Provides recommendations to the client(s) for improving processes and works within established guidelines for implementing agreed-upon changes.
Prepares timely management information and reports as specified and requested by upper management
Analyzed clients' shipping requirements and patterns in order to develop a comprehensive understanding.
Coordinates and assumes responsibility for issue resolution among the various company logistics support teams to meet clients' needs. Provider Development coordinates the selection, development, and management of a network of carriers to meet the Client's and customers' needs. Engage your team and support team in delivering value-added services to clients in fulfilment of your value proposal and contract.
Defining and delivering client expectations in line with the Contract and Logistics Services Agreement. Adheres to all company and client(s) policies and procedures. Resolves conflicts through consensus-building techniques.

Minimum Requirements

2 years of supervisory or leadership experience
5-7 years' experience in international freight forwarding.
3-5 years of demonstrated leadership and management skills
Strong customer relations ability with analytical and technical skills that can be utilized to produce creative ideas/solutions.
Demonstrated successful negotiation and customer satisfaction skills.
Effective verbal, written and interpersonal communication skills.
Demonstrated organizational and management experience, including process improvement techniques.
Demonstrated analytical, business planning and problem-solving skills. Ability to develop trend analyses and helps to build baseline of information with respect to the clients' activity.
Ability to present client business review information through on-site meetings and formal presentations.
Working knowledge of PC and business applications (including Microsoft Office).

Location: Miami, FL
Salary: $55,000 - $65,000

This is a direct-hire, full-time, permanent position.

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Management and Supervisory Responsibilities

+ Manage and direct the branch personnel.

+ Responsible for the overall direction, coordination and evaluation.

+ Analyze and measure business trends and meet or exceed goals and objectives.

+ Carry out supervisory responsibilities in accordance with the NEU's policies and applicable laws.

+ Responsibilities include safety, hiring and training employees: planning and directing work: appraising performance, rewarding and disciplining employees: addressing complaints and resolving problems.

+ Direct and monitor training and development for all department personnel.

+ Reporting - In addition to identifying problems, develop and present solution options to satisfy customers' needs. Capability to identify market and pricing trends, evaluate competitive information, customer requirements and report solutions to Sr. Management staff.

+ Assist sales department in preparing pricing for quotes

+ Stand in as required for functional positions within the department

+ Distribute and measure workload for the department

Process Improvement Functions

+ Teamwork - Must work and interact professionally and effectively with sales and operations staff worldwide in order to achieve target revenue and profit goals.

+ Process Improvement - Seek to minimize and reduce response times for future RFI/RFQ requests regarding similar cargo and lanes. Make suggestions to improve existing systems.

+ Maintain Professional and Technical Knowledge by staying current with important industry issues and networking with customers and industry contacts. Work with all customers in a professional and courteous manner.

+ Communication - Schedule regular team meetings addressing all export issues including productivity, safety, and industry in general.

Related Administrative Functions

+ Manage resources effectively to meet and support Branch and Corporate goals, revenue and profit expectations.

+ High School diploma or equivalency certificate

+ BA./B.S. or other college degree preferred

+ Approximately 5 years of experience in department or international freight industry.

+ Strong working knowledge of freight forwarding operations and techniques to maximize revenue and profit.

+ Strong knowledge of freight forwarding pricing based on previous experience dealing with customers, airlines, trucking companies, other Company Branches, Regions and our international affiliated companies.

+ Strong working knowledge of customer service with the ability to keep up and heighten NEU's excellent handling processes and quality services.

+ Satisfactory performance history

+ Working Knowledge of general and Export Computer application technology

+ Knowledge of international commerce (Incoterms, method, customs regulations, etc.)

+ Knowledge of Department of Transportation (DOT), State, Federal and Interstate Commerce commission (ICC) regulation desirable

+ Communication skills

Organization Relationships:

Will work with all levels in the organization. Working closely with the warehouse staff and AGM

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone. Most communication is via email. Occasionally going to the warehouse to check on cargo.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

+ Medical, Dental, and Vision beginning the 1st of the month after 30 days.

+ 401k with a company match

+ Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.

+ Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


External Company URL: nipponexpressusa.com

Telecommute: No