Working At In-N-Out Burger: Company Overview and Culture

Q: When was In-N-Out Burger founded?

In-N-Out Burger was founded in 1948.

Q: How many employees does In-N-Out Burger have?

In-N-Out Burger has 27,000 employees.

Q: How much money does In-N-Out Burger make?

In-N-Out Burger generates $575.0M in revenue.

Q: What industry is In-N-Out Burger in?

In-N-Out Burger is in the fast food restaurant industry.

Q: What is In-N-Out Burger's mission?

In-N-Out Burger's mission statement is "To assist all communities in our marketplace to become stronger, safer and better places to live."

Q: What type of company is In-N-Out Burger?

In-N-Out Burger is a private company.

Q: Who are In-N-Out Burger's competitors?

In-N-Out Burger competitors include Jack in the Box, Sonic Drive-In, Wendy's, Nathan's Famous, Chipotle Mexican Grill, Chili's Grill & Bar, Red Lobster, Darden Restaurants, Applebee's Canada, Burger King, M&N Foods Inc, Red Robin, Potbelly, Panera Bread, McDonald's, Fazoli's, Jungle Rapids, Garden Fresh Holdings Inc, Straub's Markets, Marathon Services.

Q: Who works at In-N-Out Burger?

Lynsi Snyder (CEO / President) Esther Snyder (Founder) Harry Snyder (Founder)

Q: Does In-N-Out Burger drug test?

No, In-N-Out Burger does not drug test before or during employment with any regularity. This goes for entry-level positions in its restaurants, as well as roles in its corporate offices, and jobs in its warehouses.

Q: Does In-N-Out Burger hire felons?

In some cases, In-N-Out Burger may hire felons. This depends on several factors, including the hiring manager at the specific location where employment is being sought. In-N-Out Burger may also take into account the severity and nature of the applicant's crime before considering them for employment. Violent and financial crimes for instance, may not be acceptable to a manager of In-N-Out Burger.

In-N-Out Burger overview

Industry

Fast Food Restaurant

Revenue

$575M

Headquarters

Employees

27,000

Founded in

1948

Website

Organization type

Private

CEO

Lynsi Snyder

Social media

In-N-Out Burger is a hospitality company focusing on high-quality products, clean and sparkling environments, and warm and friendly service. Founded in 1948 by Harry and Esther Snyder in Baldwin Park, California, the company remains privately owned and operated under the Snyder family's direction. Expanding throughout California, Nevada, Arizona, Utah, and Texas, In-N-Out Burger has maintained its simple menu since its inception, building a reputation for fresh, made-to-order foods prepared and served by well-trained associates.

The company is renowned for its diverse workforce, with 50.6% female staff and 53.5% ethnic minorities. Despite political differences, employee retention is high, with staff members staying for an average of five years. In-N-Out Burger boasts an impressive roster of 27,000 employees and generates an annual revenue of $575 million. Headquartered in Irvine, California, the company is led by CEO Lynsi Snyder and continues to be an industry leader in the hospitality sector.

In-N-Out Burger's mission statement

To assist all communities in our marketplace to become stronger, safer and better places to live.

In-N-Out Burger employee reviews

4.3/5

Based on 33 ratings

Work at In-N-Out Burger? Share your experience.

Employee reviews

5.0

A zippia user wrote a review on Sep 2025

Pros of working at In-N-Out Burger

Great people

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1.0

A zippia user wrote a review on Mar 2024

Pros of working at In-N-Out Burger

none whatsoever

Cons of working at In-N-Out Burger

everything

In-N-Out Burger benefits

there are no perks.

How would you improve In-N-Out Burger's culture?

The company is a hostile environment.

How did you prepare for the In-N-Out Burger interview?

dont work here. this place is trash.

What's the diversity at In-N-Out Burger like?

What brings you the most joy at In-N-Out Burger?

the pay

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5.0

A zippia user wrote a review on Jan 2024

Pros of working at In-N-Out Burger

it is so good and i eat for free

Cons of working at In-N-Out Burger

not much money

In-N-Out Burger benefits

eating a 10x10

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1.0

A zippia user wrote a review on Jan 2023

Pros of working at In-N-Out Burger

I use to like working at in n out but after working there for 3 years I learned the real truth about how the job treats you except for the owner she treats equally and kindly but she needs to find out there is to much drama at different locations with terrible environment of working their she needs to check her different locations because not all managers are nice some treat the job like they are in high school like there is to much cliches and to much favoritism and too much yelling and too much racism going on with some locations

Cons of working at In-N-Out Burger

When I started I like the family atmosphere but after working there I noticed we lost 35 outstanding associates but we kept the lazy ones and those who kiss managers ass and we rehired the ones we fired

In-N-Out Burger benefits

Nothing except for some managers and co workers but the job is fun because of the customers

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4.0

A zippia user wrote a review on Sep 2022

Pros of working at In-N-Out Burger

Higher than min wage pay, friendly coworkers, and flexible schedule

Cons of working at In-N-Out Burger

Very busy and a fast paced, sometimes stressful, environment.

In-N-Out Burger benefits

Free In-N-Out

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3.0

A zippia user wrote a review on Jul 2022

Pros of working at In-N-Out Burger

the people I worked with, and the job it's self was pretty nice it was fast pace and I did enjoy it.

Cons of working at In-N-Out Burger

The manager and the scheduling

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5.0

A zippia user wrote a review on Jul 2021

Pros of working at In-N-Out Burger

Customer care and speed of working environment

Cons of working at In-N-Out Burger

The hours, we would close around 2/2:30 am

In-N-Out Burger benefits

Loved the pay!

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5.0

A zippia user wrote a review on Jun 2021

Pros of working at In-N-Out Burger

I liked the fast fast and quick learning environmet that Innout provided.

Cons of working at In-N-Out Burger

The only thing I did not like about working at Innout was that it is a Fast food environment

In-N-Out Burger benefits

My favorite benefit of working at Innout burger were the excellent customer service skills taught to me.

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4.0

A zippia user wrote a review on Jun 2021

Pros of working at In-N-Out Burger

It was a positive environment and the associates were the best to work with

Cons of working at In-N-Out Burger

I dislike how we have to rush all the time

In-N-Out Burger benefits

Getting free food

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5.0

A zippia user wrote a review on May 2021

Pros of working at In-N-Out Burger

Very social with customers and co-workers and a lot of teamwork. All around a really good environment!

Cons of working at In-N-Out Burger

In-N-Out Burger benefits

The food!

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5.0

A zippia user wrote a review on Apr 2021

Pros of working at In-N-Out Burger

Fast paced and attention to detail matters, which I like.

Cons of working at In-N-Out Burger

Can get tiring when people call out.

In-N-Out Burger benefits

Being close with management and the associates.

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4.0

A zippia user wrote a review on Mar 2021

Pros of working at In-N-Out Burger

Fast paced, friendly associates/management

Cons of working at In-N-Out Burger

Physically demanding

In-N-Out Burger benefits

promotion availability

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5.0

A zippia user wrote a review on Feb 2021

Pros of working at In-N-Out Burger

There are great people there who always work hard and want t o get better

Cons of working at In-N-Out Burger

Nothing

In-N-Out Burger benefits

New friends

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5.0

A zippia user wrote a review on Jan 2021

Pros of working at In-N-Out Burger

it was fun and a good first job

Cons of working at In-N-Out Burger

the shifts were short

In-N-Out Burger benefits

even part time gets benefits

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5.0

A zippia user wrote a review on Dec 2020

Pros of working at In-N-Out Burger

The people and the connections.

Cons of working at In-N-Out Burger

There was a lot of Favoritism with the management.

In-N-Out Burger benefits

Free burgers and fries.

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5.0

A zippia user wrote a review on Oct 2020

Pros of working at In-N-Out Burger

I really enjoy the pay and flexible hours. Overall it is a great company that takes care of you.

Cons of working at In-N-Out Burger

It may become overwhelming at times.

In-N-Out Burger benefits

The pay and flexible hours.

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5.0

A zippia user wrote a review on Oct 2019

Pros of working at In-N-Out Burger

I like the energy and family that is at work everyday. I also love the reputation that we have and get to uphold

Cons of working at In-N-Out Burger

I just want to do something different

In-N-Out Burger benefits

Free hamburgers

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5.0

A zippia user wrote a review on Aug 2019

Pros of working at In-N-Out Burger

It taught me a lot of skills that I've been able to utilize for other jobs.

Cons of working at In-N-Out Burger

Honestly, I loved everything about working here. My only complaint is that some of the policies were a little extravagant.

In-N-Out Burger benefits

When the store would get 100% and we went to Disneyland. Also, the benefits.

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A reddit user wrote a review on Nov 2015

What's the largest amount of food 1 customer has ordered just for himself/herself? Like, they ordered a massive amount and sat and ate it in the restaurant.

***. I can't even think of anything. The biggest order I've ever taken was a whole bus of people. It was 75 meats and 35 fries. I can't think of any big orders from one person.

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A reddit user wrote a review on Nov 2015

My stepson was looking to apply at our local In-N-Out. Any pointers? Thanks in advance!

Apply online, then about two days later go in to follow up on the application. They'll typically only schedule you an interview when you and if you go in to follow up. The interview process is simple. The questions are your basic interview questions. They look for friendly people with a great smile. My group interviews was with two other girls who had way more job experience then me, and could work more hours. They picked me, because I was the friendliest. So just tell him to make sure he's smiling and positive can't stress that enough.

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A reddit user wrote a review on Nov 2015

(1) Are the burgers fresh or frozen? (2) What kind of seasoning do they put on the burgers? (3) How long do they cook the burger on each side? (4) I never has the food at INO....what the hell makes it so special? - Thanks!!

1) Fresh never frozen! We don't even have freezers in the stores. 2) Just a blend of salt, and I'm pretty sure pepper. 3) I honestly have no idea. I haven't worked grill yet, and I don't really pay much attention to the grill. If I had to guess I'd say 45 seconds each side, but seriously don't quote me on that. 4) The environment to me is what makes us so special. No other place is going to really have the customers best interest in heart like us. Plus all our food is fresh so that's a plus.

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A reddit user wrote a review on Nov 2015

I've read through this thread and really admire your passion and vision! I worked in the food industry for five years before landing an engineering job and I still miss aspects of it. My question is, how did you land upon In-N-Out? Was it a random job that you came to love or did you have your sights set on it? Were you a fan of the food before you worked there?

Sweet thanks, that's a breath of fresh air since everyone has basically been bashing me. The story is actually funny. My parents were forcing me to get a job last year for my college apps. I'm pretty much a great student, and have been in lots of clubs so I didn't see the point. I applied to INO just so they'd get off my back and ended up getting the job. Never planned I'd fall in love with it.

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A reddit user wrote a review on Nov 2015

As In and Out has its Christian roots (something that non-Californians find surprising despite there actually being a lot of Christian conservatives in California vs its secular liberal stereotype), is there a lot of talk about Christianity on the job (especially compared to chik fila)? Oh and what do non Californian residents (both domestic and international) say to you about In and Out and its food?

Nah. It's actually against policy to discuss things like religion on the clock. The family that founded INO were religious, but it's definitely subtle. Most people tell me they enjoy the food. I try to give customers the best experience especially if I know it's they are out of state. So I people usually compliment me more on my service then tell me about their food honestly. A lot of people don't like our fries though, which can be pretty hit or miss. So eh.

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A reddit user wrote a review on Nov 2015

Why are in n out employees the most friendliest fast food employees? Is it the pay, the food, or the environment?

I can't speak for my coworkers but I can speak for myself and say I love our customers. It's defiantly the environment. Our customers are so sweet, and we really get the chance to make a connection with customers and do whatever we can to make them happy. For me seeing people happy just because I through some extra fries in their bag to compensate for their long wait just makes me feel good. I don't know I'm a sentimental chick.

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A reddit user wrote a review on Nov 2015

What exactly is a level 4? How does the level system work? Also how bad does the secret menu mess up your line when you guys are working, I've noticed a animal style order takes so much longer.

A level 4 is someone who is training on board aka dressing the burgers, and packaging them. The level system starts with level 1, and ends with 7 then goes up to managers who have their own separate level system. Every level has certifations they must receive to move up to the next level and get your raise. Nothing really per day messes up the line. Certain things take longer, and are pain in the asses for the associates, but nothing that's really ridiculous. Every level has something on the secret menu they hate. Fry people hate fry wells, and animal frys. Board people hate burgers cut in half or all separate bags. The cooks hate whole grilled onions. The lower levels hate root beer floats.

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A reddit user wrote a review on Nov 2015

Did you have any prior fast food experience to working at In N Out? If so, how does that compare to working there now?

No, I don't have any prior fast food experience, but I can compare it to experiences I've heard from other fast food employees. For one we work a lot harder than other fast food employees. I could go on for days about how diligent our job is. I'll just talk about QFC. Every work period a Divisonal manager comes and checks on our quality, friendliness, cleanliness. Down to how clean our walk in refrigerator is, making sure every associate is smiling, and that our burgers are served fresh with the In n Out quality just to state some basics. It's scored with the highest score being 100, my stores lowest score was 94, and our managers basically told us that we did horrible with that score. We're held up to a very high standard.

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A reddit user wrote a review on Oct 2013

Has this company any intentions of exporting its business out of the USA?? Because it'll be great to have an In-N-Out here. I miss that delicious double cheese bacon I tasted twice in my Road Trip across the USA!

There are no plans for international expansion.

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A reddit user wrote a review on Jan 2010

I have heard from some people that it is In N Out Policy to let people in the drive through have their meal for free if they realize they "forgot" their wallet when they reach the drive through cashier. Any truth to this?

It is not a policy, nor are any associates forced to do this. However, with so much emphasis put on satisfying the customer, decisions to do this can be made on case by case basis. It is entirely up to the discretion of the manager on duty. For instance, I would be much more willing to let an adult driving alone to leave with a free meal if they claimed to forget their wallet than I would a car full of teenagers. On the other hand, I would not comp an order of said adult if it was for multiple burgers, fries, and drinks while I may let a kid go with a single burger if I really feel he is sincere. But like I said, it is up to the manager's discretion, and whatever they decide goes. With that being said, it happened numerous times and wasn't a huge ordeal.

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A reddit user wrote a review on Jan 2010

Questions from another former employee: 1) What was the first store you worked for? (Number/city) 2) What is the largest single burger you (or your team) cooked for someone? (401x401 was ours, will tell the story after your reply!) 3) What is the funniest incident you witnessed in the customer dining area? 4) Do you prefer a customer dining area or double-drive? 5) How do YOU currently like your burger? (Type it in shorthand for an added bonus!) To give an idea of how long ago I worked for the company, Esther used to sign all of our paychecks by hand.

1. Sorry, don't want to mention it :) 2. I can't imagine a 401x401...I don't really remember, I want to say 16x16, nothing close to yours. Your story would be incredible to hear though. 3. The funniest thing that comes to mind is an incident involving two high school guys. As I have previously mentioned, our store was consistently busy. This day was no exception. The two guys were trying to be jokesters (and I admit the idea was pretty funny), they walked right up to our counter in full view of all of us, both screamed out "YEAH!!" and gave a double high five. When their hands came together, they froze their position and posed like that for a good five to ten minutes. I was pretty impressed they were able to do it for so long, but the funniest part was when one of our order takers (an older woman who was known to be a jokester herself) went up to them and started messing with them. She got really close to their faces, put stickers on them, paper hats, the works. They finally broke down after all of this and everyone enjoyed a laugh. Other than that, I dropped an entire bucket of lemonade on a woman's pant leg while it was busy. Fortunately for me, she was surprisingly cool and didn't even yell or get upset. I apologized profusely and she said it was ok and went on her way. That was by far my biggest screw-up, but looking back on it, it was hilarious. 4. Dine-in. More personable in my opinion and the customer is able to be served and interacted with better. 5. DblDbl > S Only You DID work a long time ago, cool! *edit* Apparently the greater than sign is a quote tag, whoops! Learn something new every day.

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A reddit user wrote a review on Jan 2010

* Any good customer stories you can share with us? * What's the grossest violation of H&S regulations you saw whilst working there? * What was the worst part of the job?

Ohh too many to count. During the Beijing Olympics, we had a woman come in and order her food to go. She said she was going straight from the store to the airport to board a plane for Beijing and she wanted to bring the food over there. While I told her this was not the greatest idea, she did it anyways. (Customers would frequently come in and ask if it was possible to ship a burger or to ziplock it and take it with them cross-country. I do not recommend this at all, as the burgers are meant to be eaten right away because of their freshness.) I have had a man order two or three burgers medium rare. This is not a problem, as we offer it as part of the secret menu. However, due to health and safety reasons, we must cook it for a certain amount of time for the meat to reach the proper internal temperature. He already knew this and DEMANDED that it only be cooked for a ridiculously short amount of time. (well under the legal standard) I explained to him that this was not possible, and he lost it. I worked at one of the busiest stores in the entire company, which meant a packed house for most of our business hours. Families and people of all ages filled the dining room. He started to yell, scream, and curse at not only the situation, but at some of my co-workers as well. I tried to explain to him that it was a family restaurant and his actions were inappropriate, but he was having none of it. Little boys and girls were standing less than five feet from him hearing him carry on like an idiot. He became so rude that he even made one of the girls working start to cry. My manager was in the office dealing with another unrelated, but serious incident so I decided to handle it myself. I already have little patience for rude and difficult customers, but for him to drive a high-school age girl to tears was uncalled for. I asked him if he was an adult, and if so then he needed to start acting like one. I had the cook re-make his food according to our medium-rare standards and gave them to him and sent him on his way. To be completely honest, I don't believe I ever saw a H&S violation involving the preparation and serving of food. In-N-Out takes this business VERY seriously, and that eventually led us to take it seriously as well. Not only were we trained to hold the highest standards of quality, but it led to peer review as well. If another associate saw you doing something that you both knew was wrong, they would call you on it and that product would not be served. It spoke of your own commitment as well. Everything I served had my name attached to it, so I wanted everything I served to be the best. Countless times there would be burger patties thrown away because it didn't look right, or the order would be remade because it was waiting at the drive thru window for more than 3 or 4 minutes. People that didn't care about these aspects of the job didn't last very long, I assure you. The cost of throwing something away and re-making it was ALWAYS secondary to satisfying the customer, no matter what. For those of you who have not been to In-N-Out, the kitchen area is completely open and viewable by customers. This also allows for associates to hold a higher standard of regulation. Any customer that stands and watches would be able to easily spot an item that was dropped, mishandled, etc. I have nothing bad to say about anything involving H&S. The worst part by far were the attitudes. Since a majority of the associates were young, high school/college age, there was always people with attitudes. Dealing with the drama often times took more effort than working your position. While it did make things far more interesting in the workplace, it also became very tiresome on a day by day basis.

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A reddit user wrote a review on Jan 2010

* Do you have any comment on the recent [change of ownership](http://en.wikipedia.org/wiki/Lynsi_Martinez)? * Do any locations have their own "secret menu" items that have evolved based on local tastes? * Whats you're favorite thing to order personally? * What do you do for a living now? * Have you worked at other fast food places? How do they compare?

Lynsi is cool, although she is very different from her grandparents. While she does own it, she isn't the main decision maker for the company. That man is named Mark Taylor. He is a good guy who has the best intentions for the company in mind and I think he does a great job leading the company. As far as I know, the secret menu is standard across all locations. However, there are some ordering trends that I noticed while working there. Mexican/Latino people *always* requested chilis, Indian people as well as the horrific scene kids requested grilled cheese/veggie burgers etc. I'm a very picky eater, so I don't like much on my burger. When I would eat or when I order from there (very rarely now) I just get my burger with the spread only...nothing fancy. I was hired on as a seasonal employee at a store right down the street and was kept on due to my hard work which I greatly attribute to working at In-N-Out. I believe my work ethic and my commitment to task comes solely from working there and working with two people who taught me what it was to work hard. However, I am trying to move away from that job and land a "real" job which will hopefully be happening in the near future. *edit* forgot your last question. Nope, In-N-Out was my first job. I would not be interested working in another fast food place due to both the pay difference and the atmosphere.

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A reddit user wrote a review on Jan 2010

One of my close friends works at an In-N-Out as well. He says that in order to get a job there, you have to have a certain look, but he was really vague about it. Could you describe this to me in a non-frustrating manner?

basically, you need to have a clean cut image. Guys are not allowed to have facial hair, and there are limits for both sexes as to how many ear piercings, tattoos, and rings that you are allowed to wear while on the clock.

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A reddit user wrote a review on Jan 2010

If you don't mind me asking, what kind of salary do you make as an all star?

All Associates (aside from corporate and high ranking managers) are paid hourly. This includes assistant and store managers. The pay rate of an all star varies on your current level. For instance, if I were a Level 5, I would be making $12/hr. If I were to go all-starring as a Level 5, my pay rate would be increased by a dollar, so now I would be making $13/hr, and so on and so forth. Basically a dollar more than what you regularly make. Your level depends on your skills and what you can do (taking orders, fries, cooking, etc). Levels go from 1-7, there used to be a level 8 position, but it was done away with.

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In-N-Out Burger rankings

In-N-Out Burger is ranked #6 on the Best Hospitality companies to work for in Irvine, CA list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Highest paying In-N-Out Burger competitors

Compare In-N-Out Burger salaries to competitors, including M&N; Foods Inc, Straub's Markets, and Panera Bread. Employees at M&N; Foods Inc earn the highest average yearly salary of $40,552. The salaries at Straub's Markets average $35,186 per year, and the salaries at Panera Bread come in at $32,973 per year.

Rank	Company	Average salary	Jobs
1		$40,552	0
2		$35,186	0
3		$32,973	0
4		$32,896	0
5		$32,507	0
6		$31,243	0
7		$31,223	0
8		$31,062	0
9		$30,716	0
10		$30,673	0

Working at In-N-Out Burger

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In-N-Out Burger FAQs

When was In-N-Out Burger founded?

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How much money does In-N-Out Burger make?

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Does In-N-Out Burger drug test?

Does In-N-Out Burger hire felons?

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