In-N-Out Burger reviews

Ohh too many to count. During the Beijing Olympics, we had a woman come in and order her food to go. She said she was going straight from the store to the airport to board a plane for Beijing and she wanted to bring the food over there. While I told her this was not the greatest idea, she did it anyways. (Customers would frequently come in and ask if it was possible to ship a burger or to ziplock it and take it with them cross-country. I do not recommend this at all, as the burgers are meant to be eaten right away because of their freshness.) I have had a man order two or three burgers medium rare. This is not a problem, as we offer it as part of the secret menu. However, due to health and safety reasons, we must cook it for a certain amount of time for the meat to reach the proper internal temperature. He already knew this and DEMANDED that it only be cooked for a ridiculously short amount of time. (well under the legal standard) I explained to him that this was not possible, and he lost it. I worked at one of the busiest stores in the entire company, which meant a packed house for most of our business hours. Families and people of all ages filled the dining room. He started to yell, scream, and curse at not only the situation, but at some of my co-workers as well. I tried to explain to him that it was a family restaurant and his actions were inappropriate, but he was having none of it. Little boys and girls were standing less than five feet from him hearing him carry on like an idiot. He became so rude that he even made one of the girls working start to cry. My manager was in the office dealing with another unrelated, but serious incident so I decided to handle it myself. I already have little patience for rude and difficult customers, but for him to drive a high-school age girl to tears was uncalled for. I asked him if he was an adult, and if so then he needed to start acting like one. I had the cook re-make his food according to our medium-rare standards and gave them to him and sent him on his way. To be completely honest, I don't believe I ever saw a H&S violation involving the preparation and serving of food. In-N-Out takes this business VERY seriously, and that eventually led us to take it seriously as well. Not only were we trained to hold the highest standards of quality, but it led to peer review as well. If another associate saw you doing something that you both knew was wrong, they would call you on it and that product would not be served. It spoke of your own commitment as well. Everything I served had my name attached to it, so I wanted everything I served to be the best. Countless times there would be burger patties thrown away because it didn't look right, or the order would be remade because it was waiting at the drive thru window for more than 3 or 4 minutes. People that didn't care about these aspects of the job didn't last very long, I assure you. The cost of throwing something away and re-making it was ALWAYS secondary to satisfying the customer, no matter what. For those of you who have not been to In-N-Out, the kitchen area is completely open and viewable by customers. This also allows for associates to hold a higher standard of regulation. Any customer that stands and watches would be able to easily spot an item that was dropped, mishandled, etc. I have nothing bad to say about anything involving H&S. The worst part by far were the attitudes. Since a majority of the associates were young, high school/college age, there was always people with attitudes. Dealing with the drama often times took more effort than working your position. While it did make things far more interesting in the workplace, it also became very tiresome on a day by day basis.

1. Sorry, don't want to mention it :) 2. I can't imagine a 401x401...I don't really remember, I want to say 16x16, nothing close to yours. Your story would be incredible to hear though. 3. The funniest thing that comes to mind is an incident involving two high school guys. As I have previously mentioned, our store was consistently busy. This day was no exception. The two guys were trying to be jokesters (and I admit the idea was pretty funny), they walked right up to our counter in full view of all of us, both screamed out "YEAH!!" and gave a double high five. When their hands came together, they froze their position and posed like that for a good five to ten minutes. I was pretty impressed they were able to do it for so long, but the funniest part was when one of our order takers (an older woman who was known to be a jokester herself) went up to them and started messing with them. She got really close to their faces, put stickers on them, paper hats, the works. They finally broke down after all of this and everyone enjoyed a laugh. Other than that, I dropped an entire bucket of lemonade on a woman's pant leg while it was busy. Fortunately for me, she was surprisingly cool and didn't even yell or get upset. I apologized profusely and she said it was ok and went on her way. That was by far my biggest screw-up, but looking back on it, it was hilarious. 4. Dine-in. More personable in my opinion and the customer is able to be served and interacted with better. 5. DblDbl > S Only You DID work a long time ago, cool! *edit* Apparently the greater than sign is a quote tag, whoops! Learn something new every day.

Lynsi is cool, although she is very different from her grandparents. While she does own it, she isn't the main decision maker for the company. That man is named Mark Taylor. He is a good guy who has the best intentions for the company in mind and I think he does a great job leading the company. As far as I know, the secret menu is standard across all locations. However, there are some ordering trends that I noticed while working there. Mexican/Latino people *always* requested chilis, Indian people as well as the horrific scene kids requested grilled cheese/veggie burgers etc. I'm a very picky eater, so I don't like much on my burger. When I would eat or when I order from there (very rarely now) I just get my burger with the spread only...nothing fancy. I was hired on as a seasonal employee at a store right down the street and was kept on due to my hard work which I greatly attribute to working at In-N-Out. I believe my work ethic and my commitment to task comes solely from working there and working with two people who taught me what it was to work hard. However, I am trying to move away from that job and land a "real" job which will hopefully be happening in the near future. *edit* forgot your last question. Nope, In-N-Out was my first job. I would not be interested working in another fast food place due to both the pay difference and the atmosphere.

Nah. It's actually against policy to discuss things like religion on the clock. The family that founded INO were religious, but it's definitely subtle. Most people tell me they enjoy the food. I try to give customers the best experience especially if I know it's they are out of state. So I people usually compliment me more on my service then tell me about their food honestly. A lot of people don't like our fries though, which can be pretty hit or miss. So eh.

It is not a policy, nor are any associates forced to do this. However, with so much emphasis put on satisfying the customer, decisions to do this can be made on case by case basis. It is entirely up to the discretion of the manager on duty. For instance, I would be much more willing to let an adult driving alone to leave with a free meal if they claimed to forget their wallet than I would a car full of teenagers. On the other hand, I would not comp an order of said adult if it was for multiple burgers, fries, and drinks while I may let a kid go with a single burger if I really feel he is sincere. But like I said, it is up to the manager's discretion, and whatever they decide goes. With that being said, it happened numerous times and wasn't a huge ordeal.

Great people

none whatsoever

everything

there are no perks.

The company is a hostile environment.

dont work here. this place is trash.

.

the pay

it is so good and i eat for free

not much money

eating a 10x10

I use to like working at in n out but after working there for 3 years I learned the real truth about how the job treats you except for the owner she treats equally and kindly but she needs to find out there is to much drama at different locations with terrible environment of working their she needs to check her different locations because not all managers are nice some treat the job like they are in high school like there is to much cliches and to much favoritism and too much yelling and too much racism going on with some locations

When I started I like the family atmosphere but after working there I noticed we lost 35 outstanding associates but we kept the lazy ones and those who kiss managers ass and we rehired the ones we fired

Nothing except for some managers and co workers but the job is fun because of the customers

Higher than min wage pay, friendly coworkers, and flexible schedule

Very busy and a fast paced, sometimes stressful, environment.

Free In-N-Out

the people I worked with, and the job it's self was pretty nice it was fast pace and I did enjoy it.

The manager and the scheduling

Customer care and speed of working environment

The hours, we would close around 2/2:30 am

Loved the pay!

I liked the fast fast and quick learning environmet that Innout provided.

The only thing I did not like about working at Innout was that it is a Fast food environment

My favorite benefit of working at Innout burger were the excellent customer service skills taught to me.

It was a positive environment and the associates were the best to work with

I dislike how we have to rush all the time

Getting free food

Very social with customers and co-workers and a lot of teamwork. All around a really good environment!

NA

The food!

Fast paced and attention to detail matters, which I like.

Can get tiring when people call out.

Being close with management and the associates.

Fast paced, friendly associates/management

Physically demanding

promotion availability

There are great people there who always work hard and want t o get better

Nothing

New friends

it was fun and a good first job

the shifts were short

even part time gets benefits

The people and the connections.

There was a lot of Favoritism with the management.

Free burgers and fries.

I really enjoy the pay and flexible hours. Overall it is a great company that takes care of you.

It may become overwhelming at times.

The pay and flexible hours.

I like the energy and family that is at work everyday. I also love the reputation that we have and get to uphold

I just want to do something different

Free hamburgers

It taught me a lot of skills that I've been able to utilize for other jobs.

Honestly, I loved everything about working here. My only complaint is that some of the policies were a little extravagant.

When the store would get 100% and we went to Disneyland. Also, the benefits.

***. I can't even think of anything. The biggest order I've ever taken was a whole bus of people. It was 75 meats and 35 fries. I can't think of any big orders from one person.

Apply online, then about two days later go in to follow up on the application. They'll typically only schedule you an interview when you and if you go in to follow up. The interview process is simple. The questions are your basic interview questions. They look for friendly people with a great smile. My group interviews was with two other girls who had way more job experience then me, and could work more hours. They picked me, because I was the friendliest. So just tell him to make sure he's smiling and positive can't stress that enough.

1) Fresh never frozen! We don't even have freezers in the stores. 2) Just a blend of salt, and I'm pretty sure pepper. 3) I honestly have no idea. I haven't worked grill yet, and I don't really pay much attention to the grill. If I had to guess I'd say 45 seconds each side, but seriously don't quote me on that. 4) The environment to me is what makes us so special. No other place is going to really have the customers best interest in heart like us. Plus all our food is fresh so that's a plus.

Sweet thanks, that's a breath of fresh air since everyone has basically been bashing me. The story is actually funny. My parents were forcing me to get a job last year for my college apps. I'm pretty much a great student, and have been in lots of clubs so I didn't see the point. I applied to INO just so they'd get off my back and ended up getting the job. Never planned I'd fall in love with it.

I can't speak for my coworkers but I can speak for myself and say I love our customers. It's defiantly the environment. Our customers are so sweet, and we really get the chance to make a connection with customers and do whatever we can to make them happy. For me seeing people happy just because I through some extra fries in their bag to compensate for their long wait just makes me feel good. I don't know I'm a sentimental chick.

A level 4 is someone who is training on board aka dressing the burgers, and packaging them. The level system starts with level 1, and ends with 7 then goes up to managers who have their own separate level system. Every level has certifations they must receive to move up to the next level and get your raise. Nothing really per day messes up the line. Certain things take longer, and are pain in the asses for the associates, but nothing that's really ridiculous. Every level has something on the secret menu they hate. Fry people hate fry wells, and animal frys. Board people hate burgers cut in half or all separate bags. The cooks hate whole grilled onions. The lower levels hate root beer floats.

No, I don't have any prior fast food experience, but I can compare it to experiences I've heard from other fast food employees. For one we work a lot harder than other fast food employees. I could go on for days about how diligent our job is. I'll just talk about QFC. Every work period a Divisonal manager comes and checks on our quality, friendliness, cleanliness. Down to how clean our walk in refrigerator is, making sure every associate is smiling, and that our burgers are served fresh with the In n Out quality just to state some basics. It's scored with the highest score being 100, my stores lowest score was 94, and our managers basically told us that we did horrible with that score. We're held up to a very high standard.

There are no plans for international expansion.

It is not a policy, nor are any associates forced to do this. However, with so much emphasis put on satisfying the customer, decisions to do this can be made on case by case basis. It is entirely up to the discretion of the manager on duty. For instance, I would be much more willing to let an adult driving alone to leave with a free meal if they claimed to forget their wallet than I would a car full of teenagers. On the other hand, I would not comp an order of said adult if it was for multiple burgers, fries, and drinks while I may let a kid go with a single burger if I really feel he is sincere. But like I said, it is up to the manager's discretion, and whatever they decide goes. With that being said, it happened numerous times and wasn't a huge ordeal.

basically, you need to have a clean cut image. Guys are not allowed to have facial hair, and there are limits for both sexes as to how many ear piercings, tattoos, and rings that you are allowed to wear while on the clock.