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Become An In Store Technician

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Working As An In Store Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

Example Of What An In Store Technician does

  • Worked with multiple departments to effectively service CVS retail stores and pharmacies across the US.
  • Worked in overseeing the turn- in of 1.7K aircraft assets; while identifying suspect item listings.
  • Perform data backups and recovery when applicable within or outside a functional or non-functioning computer.
  • Identified obsolete material and coordinated the disposal of $800,000 inventory.
  • Received, diagnosed, and resolved computer systems issues and recommended solutions to customers.
  • Bench technician camcorder/VCR and computer repair to component level.
  • Install, upgrade and service PC's and networks.
  • Performed In-home computer and network installations with a professional demeanor and created a knowledge base to improve troubleshooting time of common problems
  • Performed inventory control, ordering, and purchasing Provided excellent customer service Merchandised stock and maintained positive retail environment
  • Conducted software troubleshooting on such programs as MS Office and Outlook.
  • Provide customer service both over the phone and in store.
  • Managed the installation of low voltage systems for Circuit City Retail Stores, Distribution, and Services Centers.
  • Ordered equipment for stores and ensured the installation and setup for use by CVS employees.
  • Provide technical support for all aspects of store operations for all Love's Travel Stops and Country Stores locations.
  • Trained new and in-store representatives on product.
  • Led and developed new employees, ensuring the success of a new store opening.
  • Worked hand in hand with the Global Logistics Support Center.
  • Networked with the Financial Department to achieve this goal.
  • Installed computer hardware such as power supplies and memory.
  • Managed the computer repair and sales floor for the computer department ensuring both timely repairs and sales goals.

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How To Become An In Store Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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In Store Technician jobs

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Top Skills for An In Store Technician

ComputerHardwarePCCustomerServiceTroubleshootPOSSalesFloorTechnicalSupportSetupIn-StoreDataBackupWindowsXPNewStoreFinancialTechnicalIssuesComputerSystemsLogisticsAppleAssetCVSOS

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Top In Store Technician Skills

  1. Computer Hardware
  2. PC
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Installed computer hardware such as power supplies and memory.
  • Assisted client purchases for PC hardware and upgrades.
  • Provided excellent customer service and advised customers on proper and efficient use of computer.
  • Provided customer service based support to Finish Line stores nationwide, troubleshooting hardware and software remotely.
  • Identified obsolete material and coordinated the disposal of $800,000 inventory.

Top In Store Technician Employers

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In Store Technician Videos

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The Life of a Wal-mart Pharmacy Tech

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