Customer Service Representative-- GOSDC5692684
Inbound sale representative job in Buffalo, NY
Serve as a liaison between customers and internal teams, ensuring professional interaction and support.
Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.
Key Responsibilities:
Order Processing: Enter orders, convert quotes, manage pricing, discounts, and commissions.
Order Status Communication: Provide accurate and timely updates on lead times, material availability, and troubleshooting.
Internal Collaboration: Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
Problem Resolution: Address shipping discrepancies, payment disputes, and handle order cancellations.
Administrative Support: Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
Continuous Improvement: Support initiatives to enhance Customer Service processes.
Key Competencies:
Professional demeanor and customer advocacy.
Strong verbal and written communication skills.
Team collaboration and positive attitude.
Ability to balance multiple priorities accurately and adapt to change.
Key Relationships:
External: Customers, Sales team, AR/AP personnel.
Internal: Customer Service, Engineering, Quality Assurance, Production, Purchasing, Finance, Supply Chain, Shipping.
Required Qualifications:
Associate's degree + 3-5 years of customer service experience.
Excellent organization, communication, and multitasking skills.
Comfortable in high-stress environments and adaptable to change.
Technologically proficient; Microsoft Office experience required.
Preferred Qualifications:
Bachelor's degree preferred.
Experience with MRP software.
Knowledge of industrial products/applications.
Work Environment & Physical Demands:
Office and manufacturing floor setting.
Must use safety shoes and glasses on production floor.
Ability to work at a computer and handle both office and production tasks.
Residential Customer Service Representative
Inbound sale representative job in Tonawanda, NY
Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review
What You Will Do
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* Work directly with customers to provide solutions and recommend home products and services to fit their needs.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
* Provide information on services offered, pricing, and scheduling availability.
* Collect and enter orders for new or additional products or services.
* Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays.
* Follow up with customers post-service to ensure satisfaction and address any further concerns.
* Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans.
* Update customer information and service histories in the company's database.
* Act as a liaison between customers, technicians, and the company's management team.
* Coordinate and schedule technicians for service calls, maintenance, and install.
* Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites.
* Adjust schedules in response to emergencies or urgent service requests.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent
* 2-3 years of customer service, preferably in HVAC or related industry
* Dispatching experience preferred
* Ability to confidently make outbound calls, handle potential objections, and engage customers effectively
* Excellent communication skills including active listening
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software
* Good time management skills to prioritize and plan work activities
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner
* Reacts well under pressure and treats others with respect
* Works efficiently and effectively, both independently and as a team to ensure call standards
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
Client Service Representative
Inbound sale representative job in Buffalo, NY
Job DescriptionAvalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
Job Summary:
Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion.
Schedule:
•Monday - Friday, 8:00 am - 4:00 pm
Job Responsibilities:
Greet walk in clients, visitors, and guests that enter our secure facility.
Screen and direct necessary client emails and calls to appropriate Avalon team members.
Respond and manage client communications through email, Microsoft Team calls, and online submissions.
Consult and ask fundamental questions to collect project details and instructions for production.
Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.
Final check the completion of all client projects before being picked up, shipped, or delivered.
Review final project instructions and submittal of invoice to client.
Will be required to pickup or deliver a client project, utilizing the provided company vehicle.
Skills and Abilities:
Demonstrates proficient time management and problem-solving skills.
Communicates information clearly and efficiently to both clients and team members (both written and verbally).
Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.
Detail-oriented and process-driven when adhering to standard operating principles.
Positive attitude and able to overcome challenging and fast-paced obstacles.
Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.
Participate in continuing education and professional development programs.
Education and Experience:
Minimum of a high school diploma, associate's degree in business or related field preferred
2 years of proven experience as a customer service rep, sales/admin assistant.
Physical Requirements:
Standing for long periods of time
Making and receiving phone calls.
Must be able to lift 50 pounds at times.
Driving a motor vehicle
So, are you ready to click that button and take the next step in your career? We hope so!
Customer Service Representative
Inbound sale representative job in West Seneca, NY
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below.
Shift Schedule: Sat 07:55am - 04:25pm, Mon, Tues, Wed, Fri 11:30am - 08:00pm EST
Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.
Qualifications
Should have a Customer Service experience in Call center environment.
Should have at least 1 - 2 years of experience
Additional Information
To get further details or to apply for this position please contact:
Suhas Konuche
************
******************************
Easy ApplyCustomer Solutions Representative
Inbound sale representative job in Buffalo, NY
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customer service
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
Front End Customer Service
Inbound sale representative job in Churchville, NY
Job DescriptionCompany: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk.
Salary Range:
$18.00 - $20.00/hour
Job Duties:
Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience.
Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care.
Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately.
Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system.
Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently.
Requirements:
Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues.
Dependable, detail-oriented, and organized with a customer-first mindset.
Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude.
Saturday and Evening availability
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
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Customer Service Representative $22-$24 an hour
Inbound sale representative job in Buffalo, NY
Parallel Employment Group in partnership with a hardware manufacturer in Buffalo is seeking a dedicated and detail-oriented Customer Service Representative. You would be responsible for ensuring outstanding service to our customers while managing a variety of inquiries and tasks.
Position Highlights:
- Pay Rate: $22-$24 per hour
- Shift: Full-time, Monday to Friday, 9:00 AM to 5:00 PM
- Job Type: Temp to Hire
- Location: On-site
Key Responsibilities:
Respond to inbound customer inquiries via phone, email, and chat in a professional and courteous manner.
Assist customers with order processing, product information, and issue resolution.
Maintain accurate records of customer interactions, processing orders, and transactions using our CRM system.
Collaborate with internal teams to address customer needs and process shipments efficiently.
Provide feedback and suggestions to improve customer service processes and drive customer satisfaction.
Actively participate in training and development opportunities to enhance service skills.
Requirements
Minimum 2 years of experience in a customer service role, preferably in a fast-paced environment.
High school diploma or equivalent; Associate's degree in business or related field is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in Microsoft Office Suite and CRM software.
Passion for delivering excellent customer service.
Comfortable on phone
Parallel Employment Group is an Equal Opportunity Employer
#ind456
Benefits
Equal Opportunity Employer
#ind456
Auto-ApplyCustomer Service Representative
Inbound sale representative job in Buffalo, NY
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Pay $18.00 - $20.29
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
Auto-ApplyInside Sales Representative
Inbound sale representative job in Tonawanda, NY
Inside Sales Representative is responsible for generating revenue by selling products or services over the phone, email, or other virtual communication channels. They work closely with prospective and existing customers, guiding them through the sales process, and providing exceptional customer service.
Essential
Functions:
Prospect and qualify leads: Research and identify potential customers through various sources such as online databases, social media, trade shows, and referrals. Qualify leads based on predetermined criteria to determine their fit for the company's products or services.
Conduct sales calls: Initiate outbound sales calls to engage with prospects, introduce products or services, and present compelling sales pitches. Use persuasive techniques to overcome objections and close sales.
Build and maintain relationships: Cultivate relationships with prospects and existing customers to understand their needs, address concerns, and provide ongoing support. Develop a deep understanding of customers' businesses to position products or services effectively.
Achieve sales targets: Set and work towards individual and team sales targets and quotas. Use effective sales techniques, negotiation skills, and product knowledge to meet or exceed revenue goals.
Provide product information: Demonstrate a strong understanding of the company's products or services and effectively communicate their features, benefits, and value propositions to customers. Answer customer inquiries and provide accurate and up-to-date information.
Prepare sales proposals and quotes: Collaborate with the sales and marketing teams to develop and customize sales proposals and quotes based on customers' requirements and budget. Present proposals to customers and address any questions or concerns they may have.
Follow up on leads and opportunities: Maintain a follow-up schedule to nurture leads and opportunities. Utilize CRM (Customer Relationship Management) software to track customer interactions, update records, and forecast sales.
Collaborate with the team: Work closely with other members of the sales team, including sales managers, account managers, and customer support representatives, to share information, coordinate efforts, and achieve sales objectives.
Stay updated on industry trends: Continuously educate oneself on industry trends, competitor products, and market conditions. Keep abreast of changes in customers' needs and adapt sales strategies accordingly.
Provide feedback and insights: Gather feedback from customers regarding product features, pricing, and overall satisfaction. Share customer insights and market intelligence with the internal teams to improve products, processes, and customer experiences.
Education and Experience:
Bachelor's degree or equivalent
2-4 years inside sales experience
Knowledge, Skills and Abilities:
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities.
Proven track record of meeting or exceeding sales targets.
Familiarity with CRM software such as HubSpot or Salesforce.
Highly proficient in Microsoft suite.
Ability to work independently and as part of a team.
Good time management and organizational skills.
Knowledge of the industry and the products or services being sold.
Adaptability and resilience to handle rejection and overcome obstacles.
A positive and enthusiastic attitude towards sales and customer service.
Occasional travel to industry tradeshows and conferences is , as necessary.
Pay Structure
Base Salary: $30,000/year
Anticipated Pay Range, including on-target commission earnings: $80,000 - $110,000
Inside Sales Representative
Inbound sale representative job in Tonawanda, NY
Do you enjoy selling, building deals, working with people to solve problems and creating new solutions? Milton CAT is looking for the right team members to invest in as they launch their careers with us. As an Inside Sales Representative, you'll gain exposure to all areas of the heavy equipment industry while working with team members located throughout our New England and New York dealership branches. You'll gain exposure not only within the construction industry but in agriculture, forestry, and logging with potential opportunities to advance as a specialist within these sectors.
Our inside sales program is perfect for those interested in starting their career within the heavy equipment industry. During your time in the program, you will learn about our company, products, parts, services, and processes. This is a dedicated 18 month program broken down into three sections. This position is designed to jump start your career with Milton CAT and prepare you for your long-term career with a leading Caterpillar Dealer.
Pay Rate: Starting pay is $22.60 per hour. Incremental increases of pay every 6 months with successful completion of program steps. This position is bonus eligible.
Responsibilities
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information via phone, text, and email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Staying informed about competing products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Complete ongoing training and development programs.
Working with new customers to establish a relationship with Milton CAT and process sales leads.
Serve as a liaison between departments.
Qualifications
Technical knowledge and experience within the industry are a plus but not required. The right candidate must have interest and enthusiasm to learn about equipment, technologies, and services so they can connect our customers to the appropriate area within Milton CAT and provide an exceptional customer experience from start to finish.
Ability to work with customers to understand their needs and solve challenges.
Self-motivated - take ownership for your territory and pride in it.
Prior experience with Microsoft Office and other computer applications preferred.
Excellent communication skills, both verbal and written.
Excellent organizational skills and the ability to multitask.
Prior customer service and cold calling experience is a plus.
Ability to listen and understand customers' needs.
Ability to achieve targets and goals.
Must have a valid driver's license and maintain a clean driving record.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.
Auto-ApplyInside Sales Representative
Inbound sale representative job in Clarence, NY
Job Description
Seal & Design, Inc. is a family owned company founded and located in Clarence, NY with three divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.
Pay Range: $60,000 - $68,000/year
Requirements
Perform all account management duties by maintaining and growing existing relationships and developing new ones through inbound leads, customer and vendor referrals
Calculate costs, offer quotations and follow up on open quotations
Understand customer needs and requirements
Accurately respond to technical questions
Complete order entry, respond to complaints and process returns
Responsible for maintaining profit margins
Respond to inbound phone and website inquiries as needed
Source raw material and parts as needed
Set up new customer parts in ERP system
Communicate key information to other internal departments
Support Inside Sales Manager and outside sales team with special projects and other tasks
Observe safety and security procedures
Qualifications
Bachelor's degree, one to two years or more related experience preferred
Proficiency processing a high volume of emails
Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)
Technical aptitude and strong attention to detail
Problem solving ability
Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations
Excellent written and verbal communication skills
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
Ability to work independently and as a member of a team
Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment
Familiarity with PPAP and APQP processes a plus
Benefits
Seal & Design rewards our engaged and talented team with competitive salaries and generous, comprehensive benefit packages which include:
· Medical/Dental/Vision Plans
· 401(k) and profit sharing
· Paid Time Off
· Bonuses
· Paid Holidays
· Life Insurance
· Yearly Performance Reviews
Full Time Customer Service Representative $17 hourly
Inbound sale representative job in Williamsville, NY
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Inside Sales Representative
Inbound sale representative job in Buffalo, NY
Job Title: Inside Sales Representative This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.
Essential Duties and Responsibilities
Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
* Handles inbound customer requests for pricing and availability.
* Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
* Enters quotes and invoices into the company's invoicing system.
* Prepares and supplies customers with freight quotes and invoices.
* Locates alternative products that are not in stock from approved vendors.
* Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
* Logs all interactions with the customers, via email, text, phone or in person.
* Ensures client notes are accurate and contain details to provide proper follow up.
* Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
* Maintains accurate records of all client follow-up activities.
* Reviews and monitors dormant customers, follows up when necessary.
* Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests.
* Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
* Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
* Provides input to assist in keeping price lists and catalogs updated.
* Makes outbound calls to previous customers to generate new leads.
Required Education/Experience/Skills
* High School graduate, or equivalent work experience.
* Advanced computer knowledge including e-mail, Word, and Excel software.
* Professional phone skills and keyboarding
* Ability to contribute to the company's operation and principles through ethical practices.
Preferred Education/Experience/Skills
* 2 years' sales experience particularly within the agriculture and construction parts sectors, preferred.
* Basic to intermediate knowledge of agricultural equipment and sales
* Strong written and verbal communication skills.
* Ability to work well with people from diverse backgrounds and locals.
Certifications, Licensees or Registrations Required/Preferred
* This position does not require any special certifications, licenses, or registrations.
Inside Sales Representative - Industrial Distribution
Inbound sale representative job in Buffalo, NY
Job DescriptionBenefits:
401(k)
Competitive salary
Health insurance
Paid time off
Bonus based on performance
Profit sharing
At Pooley Inc., we believe that our inside sales team is the key to our success. We're not just order-takerswe're technical experts who provide unparalleled support and guidance to our customers. As an industry leader, we're constantly focused on innovation, empowering our employees, and refining our processes to better serve our clients.
Our people, products, and commitment to excellence are what set us apart. Join us and discover why Pooley Inc. is a valued industrial distributor. We also offer an excellent benefits package including healthcare, paid time off, and a 401k.
Responsibilities:
Handle all customer inquiries, quotes, and order processing.
Source and order products from vendors.
Maintain a strong working knowledge of our products, services, and industry.
Work with manufacturing partners to address technical and design issues.
Proactively generate sales and promote Company products.
Expedite backorders to ensure timely delivery.
Other duties and projects as needed
Qualifications:
Excellent communication and customer service skills.
Ability to respond to customer inquiries with a high sense of urgency.
Outstanding relationship-building skills along with a positive attitude.
Self-motivated and resourceful.
Industry and sales experience preferred. experience in power transmission, bearings, or material handling is a plus.
Reliable, organized, and detail-oriented.
Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
Helpful and willing to go above and beyond customer expectations.
High school diploma or GED is required. A 2- or 4-year degree is a plus.
Pay commensurate with experience.
Customer Service / Inside Sales Representative
Inbound sale representative job in Williamsville, NY
At Primetime Vision Marketing we have developed many successful marketing campaigns that can reach your ideal customers where it matters most.
Primetime Vision Marketing works hand in hand with some of the biggest retailers in the world to offer their customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and can dramatically increase sales for our clients products or services.
Job Description
Primetime Vision Marketing is one of the top promotional marketing firms and is seeking motivated and hard-working Inside Sales Reps to join our growing team. The goal of this position is to expand our clients brand from face to face sales and marketing strategies inside Big Box Retail locations. If you are someone who is
seeking a company to grow with
and are looking to begin an
exciting career
in sales and marketing, this is the opportunity for you.
Job Responsibilities:
As an Inside Sales Rep, you will participate in face to face sales with customers. Inside Sales Reps will be cross-trained in promotional sales events, direct sales techniques, customer service, leadership skills, and in classroom training of products. Inside Sales Reps will have travel and networking opportunities. All Inside Sales Reps receive
full, hands on training from top leaders in our company.
Our Inside Sales Rep team have backgrounds from a wide range of fields, however the following are an assset:
Sales
Management
Marketing
Public Relations
Retail
Customer Service
Sports
Military
Restaurant/Bartender
Events
Advertising
Benefits:
Our team loves working with us for more than just the fun, professional environment. All Inside Sales Reps receive:
Structured Growth Opportunities
Networking Opportunities
Travel Opportunities (Optional)
Teaching & Training
Guaranteed Weekly Base Pay
Bonus Opportunities
Leadership Training
Qualifications
We are looking for dynamic, motivated individuals to fill the Inside Sales Rep role who are driven to be successful in their chosen career. There will be management opportunities in the future for the right individual.
Must be a Self-Starter
Strong Time Management Skills
Ability to Build Strong Relationships
Enjoys Being Around People
Positive Mental Attitude
Must be a Hard-Worker Motivated by Success
Excellent Communicaition Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Mortgage Representative- Inside Sales
Inbound sale representative job in Williamsville, NY
Responsible for originating residential mortgage loans and adhering to the requirements of federal registration under the SAFE Act
Primary Responsibilities:
Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T. Follow up on potential customers via telephone, fax, and email.
Sell inbound customers to use M&T Mortgage for mortgage financing. Answering initial questions and providing explanation of M&T products. Pre-qualifying customers.
Originates mortgages and coordinates settlements.
Begins mortgage application process in person or over the phone and sends packages to customer for completion. Enters completed applications into the system.
Obtains and analyzes pertinent financial and credit data necessary for determining if loan is an acceptable risk.
Collects closing conditions, orders appraisals, coordinates draw schedules, and schedules closings.
Negotiates terms and conditions of loan with mortgagor.
Provides timely and complete feedback to sources regarding the disposition of their leads.
Keeps informed of changing rules and regulations.
Scope of Responsibilities:
Works under general supervision.
External contacts may include customers, builders, manufacturers, and realtors.
Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Education and Experience Required:
Associate's degree and a minimum of 2 years mortgage origination and/or customer service experience, or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years mortgage originator and/or customer service experience.
Education and Experience Preferred:
General PC knowledge and departmental software
Organizational skills
Sales ability
Mathematical skills
Ability to interact with all levels in a professional manner
Customer Service Skills
Knowledge of products and government regulations
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. Compensation for this role is based on commission - a draw will be advanced. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America
Auto-ApplyClient Service Representative
Inbound sale representative job in Buffalo, NY
Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!
Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!
Job Summary:
Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion.
Schedule:
•Monday - Friday, 8:00 am - 4:00 pm
Job Responsibilities:
Greet walk in clients, visitors, and guests that enter our secure facility.
Screen and direct necessary client emails and calls to appropriate Avalon team members.
Respond and manage client communications through email, Microsoft Team calls, and online submissions.
Consult and ask fundamental questions to collect project details and instructions for production.
Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions.
Final check the completion of all client projects before being picked up, shipped, or delivered.
Review final project instructions and submittal of invoice to client.
Will be required to pickup or deliver a client project, utilizing the provided company vehicle.
Skills and Abilities:
Demonstrates proficient time management and problem-solving skills.
Communicates information clearly and efficiently to both clients and team members (both written and verbally).
Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers.
Detail-oriented and process-driven when adhering to standard operating principles.
Positive attitude and able to overcome challenging and fast-paced obstacles.
Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc.
Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred.
Participate in continuing education and professional development programs.
Education and Experience:
Minimum of a high school diploma, associate's degree in business or related field preferred
2 years of proven experience as a customer service rep, sales/admin assistant.
Physical Requirements:
Standing for long periods of time
Making and receiving phone calls.
Must be able to lift 50 pounds at times.
Driving a motor vehicle
So, are you ready to click that button and take the next step in your career? We hope so!
Auto-ApplyInside Sales Representative
Inbound sale representative job in Clarence, NY
Seal & Design, Inc. is a family owned company founded and located in Clarence, NY with three divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.
Pay Range: $60,000 - $68,000/year
Requirements
Perform all account management duties by maintaining and growing existing relationships and developing new ones through inbound leads, customer and vendor referrals
Calculate costs, offer quotations and follow up on open quotations
Understand customer needs and requirements
Accurately respond to technical questions
Complete order entry, respond to complaints and process returns
Responsible for maintaining profit margins
Respond to inbound phone and website inquiries as needed
Source raw material and parts as needed
Set up new customer parts in ERP system
Communicate key information to other internal departments
Support Inside Sales Manager and outside sales team with special projects and other tasks
Observe safety and security procedures
Qualifications
Bachelor's degree, one to two years or more related experience preferred
Proficiency processing a high volume of emails
Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)
Technical aptitude and strong attention to detail
Problem solving ability
Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations
Excellent written and verbal communication skills
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
Ability to work independently and as a member of a team
Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment
Familiarity with PPAP and APQP processes a plus
Benefits
Seal & Design rewards our engaged and talented team with competitive salaries and generous, comprehensive benefit packages which include:
· Medical/Dental/Vision Plans
· 401(k) and profit sharing
· Paid Time Off
· Bonuses
· Paid Holidays
· Life Insurance
· Yearly Performance Reviews
Auto-ApplyInside Sales Representative
Inbound sale representative job in Buffalo, NY
Job Title : Inside Sales Representative
This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.
Essential Duties and Responsibilities
Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Handles inbound customer requests for pricing and availability.
Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
Enters quotes and invoices into the company's invoicing system.
Prepares and supplies customers with freight quotes and invoices.
Locates alternative products that are not in stock from approved vendors.
Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
Logs all interactions with the customers, via email, text, phone or in person.
Ensures client notes are accurate and contain details to provide proper follow up.
Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
Maintains accurate records of all client follow-up activities.
Reviews and monitors dormant customers, follows up when necessary.
Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests.
Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
Provides input to assist in keeping price lists and catalogs updated.
Makes outbound calls to previous customers to generate new leads.
Required Education/Experience/Skills
High School graduate, or equivalent work experience.
Advanced computer knowledge including e-mail, Word, and Excel software.
Professional phone skills and keyboarding
Ability to contribute to the company's operation and principles through ethical practices.
Preferred Education/Experience/Skills
2 years' sales experience particularly within the agriculture and construction parts sectors, preferred.
Basic to intermediate knowledge of agricultural equipment and sales
Strong written and verbal communication skills.
Ability to work well with people from diverse backgrounds and locals.
Certifications, Licensees or Registrations Required/Preferred
This position does not require any special certifications, licenses, or registrations.
Auto-ApplyInside Sales Representative
Inbound sale representative job in Batavia, NY
Do you enjoy selling, building deals, working with people to solve problems and creating new solutions? Milton CAT is looking for the right team members to invest in as they launch their careers with us. As an Inside Sales Representative, you'll gain exposure to all areas of the heavy equipment industry while working with team members located throughout our New England and New York dealership branches. You'll gain exposure not only within the construction industry but in agriculture, forestry, and logging with potential opportunities to advance as a specialist within these sectors.
Our inside sales program is perfect for those interested in starting their career within the heavy equipment industry. During your time in the program, you will learn about our company, products, parts, services, and processes. This is a dedicated 18 month program broken down into three sections. This position is designed to jump start your career with Milton CAT and prepare you for your long-term career with a leading Caterpillar Dealer.
Pay Rate: Starting pay is $22.60 per hour. Incremental increases of pay every 6 months with successful completion of program steps. This position is bonus eligible.
Responsibilities
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information via phone, text, and email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Staying informed about competing products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Complete ongoing training and development programs.
Working with new customers to establish a relationship with Milton CAT and process sales leads.
Serve as a liaison between departments.
Qualifications
Strong customer orientation - able to work with customers to understand their needs and solve challenges.
Self-motivated - take ownership for your territory and pride in it.
Proficiency in Microsoft Office and CRM software.
Excellent communication skills, both verbal and written.
Excellent organizational skills and the ability to multitask.
Excellent phone and cold calling skills.
Exceptional customer service skills.
Excellent time management skills and organizational skills.
Strong listening and sales skills.
Ability to achieve targets and goals.
Must have a valid driver's license and maintain a clean driving record.
Excellent time management and organizational skills.
Technical knowledge and experience within the industry are a plus but not required. The right candidate must have interest and enthusiasm to learn about equipment, technologies, and services so they can connect our customers to the appropriate area within Milton CAT and provide an exceptional customer experience from start to finish.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks and drug testing are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.
Auto-Apply