Become An Inbound Sale Representative

* Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
* Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
* Elicits and records customer information and inquiries using a computerized system.
* Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
* Recognizes, conveys, promotes, and sells products and service value.
* Articulates our competitive advantage.
* Maintains excellent oral and written communication skills, with demonstrated ability to articulate
* relevant information and directions in an organized and concise manner.
* Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
* Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE).
* Acts as an Ambassador for Comcast by building rapport with the
* customer, supporting, reassuring, and educating the customer throughout the call.
* Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests.
* Enters and confirms sales when appropriate.
* Supports Other lines of business as call volume dictates.
* Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
* Achieves overall performance goals of the organization.
* Attends training as required.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

* Responsible for making sales presentations and selling our products and services in a fast-paced inbound call center environment.
* Meet and exceed individual and team sales goals, following operational processes and procedures.
* Follow proven scripting to deliver compelling sales presentations.
* Identify needs, gather information, address and overcome customer objections and process transactions as appropriate.
* Manage challenging client situations while maintaining composure and following best practices.
* Respond to customer inquiries, assist and educate customers on the company, and identify opportunities to sell our products and services.
* Appropriately escalate customer requests and situations requiring further assistance when necessary according to guidelines.
* Manage multiple priorities and balance workload based on business needs.
* Responsible for meeting deadlines and quality standards.
* Build and maintain effective internal and external working relationships.
* Request information and/or provide updates as needed.
* Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.
* Participate in continuing education opportunities and maintain license requirements.
* Basic Qualifications
* High school diploma or GED
* year related customer service, sales, and/or telemarketing experience
* Other Qualifications
* Excellent verbal and written communication skills
* Ability to multi-task, problem-solve, and work in a fast-paced environment
* Self-disciplined, resilient, and motivated to succeed and grow professionally
* Demonstrated proficiency with basic computer skills including moving between multiple computer screens while entering data
* Ability to work in a sales position where you must meet quality goals while working in a call center environment, (i.e. sitting in a workstation answering back to back telephone calls and using a computer and head set)
* Preferred Qualifications
* years of call center and/or insurance industry experience
* Understanding of call center environment and the importance of meeting service standards
* Proven ability to meet sales goals
* Florida Property & Casualty (2
* or Personal Lines (20
* license
* Bilingual (English
* Spanish

* You will be responsible for new customer growth by sharing your knowledge and enthusiasm about our pricing, service, and technology.
* Our Bilingual Sales Representatives typically talk with 25 30 potential customers per day, nationwide.
* By building quick rapport and using your assertiveness and confidence, youll educate prospective customers on why they should choose DISH! You should feel comfortable overcoming objections, have a desire to constantly learn, and be willing to accept feedback.
* We need driven individuals who can adapt as we continue to grow and who are motivated to advance to handle new responsibilities.
* For more information, please click here

* Assists customers with the intent of selling company products or services through phone, web, fax or mail communication.
* Provide a basic level of customer support but refers more complex problems to other staff members.
* Requires an in-depth knowledge of products and services offered.
* Prepares and follows up on customer quotes.
* Provides pricing and availability of our product to customers.
* Requests and coordinates discounted prices on orders.
* Maintain required call quality level.
* Inputs all sales orders as a result of customer negotiations.
* Sells additional product through suggestive selling techniques.
* Performs other duties as assigned

* Answer inbound calls from consumers or small to large business.
* Contact and identify the reasons the customer has indicated they no longer desire or need the service.
* Utilize all product knowledge and documentation to provide customers with product recommendations appropriate to solve their issue.
* Create new accounts for customers calling for the first time.
* Collect key information from customers that call in.
* Data entry will also be necessary to compile quotes, orders, and related reporting tools.
* Attain minimal levels of sales revenue performance based on existing tenure-based goals.
* Generate incremental revenue for client partners.
* What do you need