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Become An Inbound Sale Representative

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Working As An Inbound Sale Representative

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $23,530

    Average Salary

What Does An Inbound Sale Representative Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become An Inbound Sale Representative

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Inbound Sale Representative Jobs

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Average Length of Employment
Representative 2.1 years
Top Employers Before
Cashier 10.1%
Teller 4.3%
Manager 3.2%
Server 2.7%
Internship 2.7%
Waitress 1.8%
Top Employers After
Cashier 5.3%
Teller 4.1%
Server 2.6%
Specialist 2.3%

Do you work as an Inbound Sale Representative?

Inbound Sale Representative Demographics

Gender

Female

54.7%

Male

43.3%

Unknown

2.0%
Ethnicity

White

62.9%

Hispanic or Latino

17.1%

Black or African American

10.2%

Asian

6.1%

Unknown

3.8%
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Languages Spoken

Spanish

72.6%

French

7.5%

Portuguese

3.8%

German

2.8%

Japanese

2.8%

Hungarian

0.9%

Turkish

0.9%

Bosnian

0.9%

Greek

0.9%

Serbian

0.9%

Hmong

0.9%

Polish

0.9%

Korean

0.9%

Mandarin

0.9%

Arabic

0.9%

Croatian

0.9%
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Inbound Sale Representative Education

Schools

University of Phoenix

18.0%

Hudson Valley Community College

6.6%

Ashford University

5.5%

Arizona State University

5.1%

Metropolitan Community College

5.1%

Monroe Community College

4.8%

Southern New Hampshire University

4.8%

Weber State University

4.8%

University of Akron

4.4%

Wichita State University

4.4%

Strayer University

4.4%

Kaplan University

4.4%

University of Southern Maine

4.0%

University of Nebraska at Omaha

3.7%

University of North Carolina at Greensboro

3.7%

Tidewater Community College

3.7%

Columbus State Community College

3.3%

Valencia College

3.3%

Ozarks Technical Community College

2.9%

State University of New York Albany

2.9%
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Majors

Business

32.6%

Psychology

6.6%

Criminal Justice

6.5%

General Studies

5.7%

Communication

5.2%

Health Care Administration

4.5%

Marketing

3.9%

Accounting

3.9%

Management

3.5%

Finance

3.3%

Medical Assisting Services

3.0%

Liberal Arts

2.9%

Nursing

2.8%

Computer Science

2.6%

Political Science

2.6%

Graphic Design

2.4%

Education

2.2%

English

2.0%

Sociology

2.0%

Computer Information Systems

2.0%
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Degrees

Other

39.0%

Bachelors

33.5%

Associate

15.2%

Masters

5.4%

Certificate

3.8%

Diploma

1.7%

License

0.7%

Doctorate

0.7%
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Top Skills for An Inbound Sale Representative

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  1. Customer Service
  2. Internet Services
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Delivered exceptional customer service to the television, Internet and telephone customers.
  • Closed sales for customer accounts by establishing cable, phone, and internet services and upgrading existing customer's services.
  • Followed up with customers via phone calls and emails Promoted and enhanced company reputation by providing professional & effective assistance.
  • Investigated issues and provided resolutions that resulted in customer satisfaction and retention in a fast paced environment.
  • Maintained call and data entry accuracy while navigating several databases and applications.

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