How to hire an inbound sale representative

How to hire an inbound sale representative, step by step

Here's a step-by-step inbound sale representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an inbound sale representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new inbound sale representative
• Step 8: Go through the hiring process checklist

What does an inbound sale representative do?

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1. Identify your hiring needs

   Before you start hiring an inbound sale representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect inbound sale representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of inbound sale representatives and their corresponding salaries.

   Type of Inbound Sale Representative	Description	Hourly rate
   Inbound Sale Representative	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$12-36
   Business Development Representative	A business development representative's role is to find new business and client opportunities through market research and networking. They are primarily responsible for participating in creating strategies to enhance client relations, improve sales, and reach out to potential clients through calls, correspondence, and meetings... Show more	$12-39
   Customer Account Representative	A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base... Show more	$12-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Excellent Interpersonal
   • Customer Service
   • Mutual Funds
   • Excellent Organizational
   • Data Entry
   • Customer Inquiries
   • Sales Techniques
   • Multitasking
   • Customer Satisfaction
   • Sales
   • Billing System
   • Troubleshoot
   • Outbound Calls
   • Inbound Phone Calls

   Check all skills

   Responsibilities:

   • Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
   • Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
   • Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
   • Perform adjustments to customers accounts in the CSG and Comtrac database.
   • Influence and sell CDV and CHSI to new and existing customers.
   • Meet customers needs and upselling by offering additional products and services base on discovery questions.

   More inbound sale representative duties

3. Make a budget

   Including a salary range in the inbound sale representative job description is a good way to get more applicants. An inbound sale representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an inbound sale representative in Mississippi may be lower than in Massachusetts, and an entry-level engineer typically earns less than a senior-level inbound sale representative. Additionally, an inbound sale representative with lots of experience in the field may command a higher salary as a result.

   Average inbound sale representative salary

   $46,054yearly

   $22.14 hourly rate

   ---

   Entry-level inbound sale representative salary

   $27,000 yearly salary

   Updated December 21, 2025

   Average inbound sale representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$66,633	$32
   2	New York	$66,130	$32
   3	New Jersey	$65,947	$32
   4	Nevada	$61,933	$30
   5	California	$61,899	$30
   6	Virginia	$59,785	$29
   7	North Carolina	$56,690	$27
   8	Texas	$55,698	$27
   9	Pennsylvania	$55,689	$27
   10	Ohio	$55,594	$27
   11	Illinois	$53,728	$26
   12	Missouri	$53,362	$26
   13	Arizona	$52,176	$25
   14	Colorado	$48,790	$23
   15	Indiana	$48,383	$23
   16	Idaho	$48,175	$23
   17	Utah	$47,895	$23
   18	Iowa	$46,824	$23
   19	Florida	$45,704	$22
   20	Georgia	$44,098	$21

   Average inbound sale representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Altice USA	$85,279	$41.00	33
   2	Systemax	$70,020	$33.66
   3	SelectQuote Insurance Services	$65,220	$31.36
   4	Cox Enterprises	$63,746	$30.65	19
   5	Resource/Ammirati	$59,127	$28.43
   6	MAS Medical Staffing	$58,364	$28.06
   7	Spectrum	$57,361	$27.58	1
   8	Time Warner Cable Enterprises LLC	$55,895	$26.87
   9	CareerBuilder	$54,211	$26.06
   10	Wyndham Vacation Ownership	$53,816	$25.87
   11	Danaher	$49,909	$23.99	22
   12	Handy	$49,079	$23.60
   13	Humanity	$48,219	$23.18
   14	EverCommerce	$48,210	$23.18
   15	Budget Dumpster	$48,210	$23.18
   16	Owl Labs	$48,210	$23.18
   17	The Parking Spot	$47,616	$22.89
   18	California Casualty	$47,189	$22.69
   19	MCI World	$46,714	$22.46	56
   20	MFS Investment Management	$45,258	$21.76	1

4. Writing an inbound sale representative job description

   A good inbound sale representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an inbound sale representative job description:

   Inbound sale representative job description example

   • Grit & resilience.
   • Empathy.
   • Work ethic.
   • Drive.
   • Curiosity.
   • Teamwork & collaboration with peers/co-workers.
   • A measurable history of performance.
   • Self-awareness & coachability.

   Owl Labs is a hybrid company, we are over 40% remote, and our headquarters is based in Boston, MA. This role is 100% remote and will preferably be available to work 8:30am-5pm Pacific Standard Time.

   Owl Labs is an Equal Opportunity Employer committed to our values of embracing inclusivity and creating a culture where everyone feels respected and connected, no matter the location of their work environment. We invite applications from people of all walks of life and are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need accommodations due to a disability, please let us know.

   Who We Are

   Owl Labs is a collaborative tech company, creating an equalized meeting and learning experience for all, wherever participants may be. Powering hybrid teams and remote work is in our DNA. Owl Labs has been a leader when it comes to celebrating and connecting hybrid teams and classrooms -- meaning both in-office and remote workers, in-room students and at-home learning. We're best known for the Meeting Owl product line, a smart 360 camera, mic, speaker all-in-one solution. Sitting in the center of the table, the Meeting Owl uses vision and voice recognition to shift the camera to focus on who's speaking, giving all participants a feeling as if they're in the same room. With the continued rise of hybrid teams and remote workers, our products allow for better collaboration and productivity no matter your location.

   Our award-winning product, the Meeting Owl Pro, was named one of TIME magazine's 100 Best Inventions of 2020 and has been recognized by CES Innovation Awards 2020, Red Dot Design Awards 2020, SXSW Innovation Awards 2020. Our team was recognized as an Inc. Best Workplaces 2020 and 2021 and named on the esteemed Inc.'s Editor's List.

   Copy this example

   

5. Post your job

   To find inbound sale representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any inbound sale representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level inbound sale representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your inbound sale representative job on Zippia to find and recruit inbound sale representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit inbound sale representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new inbound sale representative

   Once you've selected the best inbound sale representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new inbound sale representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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