Customer Service Rep(05882) - 437 Hughes Rd.
Inbound sale representative job in Madison, WI
auburn-washburn
DAKS, Inc owns and operates 41 Domino's Pizza stores in and around Houston, Texas and in and North Alabama. We're looking for great people to join our team!
We believe in creating value and making a difference in customers' and Team Members' lives every day, one order at a time.
Daks, Inc had its beginnings in 2003 when we opened our first Domino's Pizza store in Liberty, Texas. Over the next 15 years, we have grown to 41 stores in Texas, and Alabama, with over 1,000 employees.
Daks, Inc is family owned and has created an extensive family of people passionate about pizza. Currently we have numerous employees with over 15 years of service, in an industry that routinely has over 100% annual employee turnover rates. Some have even moved on to become Domino's Pizza franchise owners.
DAKS, Inc strives to grow our business by developing great, friendly people who will take pride in serving our customers with a smile, and a perfect product every time.
Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls Assist in preparing food orders Daily and weekly cleaning tasks Identify and assess customers' needs Handle customer complaints and provide appropriate solutions Follow procedures, guidelines and policies
Qualifications
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Customer Service Representatives must be at least 16 years of age.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Custom Cabinet Sales Rep.
Inbound sale representative job in Madison, WI
Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Madison area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Customer Service Representative
Inbound sale representative job in Iron Ridge, WI
At PS Seasoning , we're not just about creating flavorful blends-we're about building something even more important: a family . Since 1986, we've mixed together the perfect blend of Customer Focus, Development, Family, Integrity, Teamwork, and Excellence to craft more than just award-winning seasonings-we've crafted a culture of support, respect, loyalty, and fun.
Now, we're looking for our next key ingredient… You!
Are you a natural relationship builder who loves helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, our Customer Service Representative position might be your perfect flavor match. Reporting to our Customer Experience Manager, this role is all about delivering exceptional service, building strong customer relationships, and being the trusted voice our customers count on.
🎯 What You'll Be Doing:
Be the go-to point of contact for a wide range of customer questions, concerns, and happy moments.
Team up with Outside Sales Reps to provide seamless support to key accounts.
Field calls, respond to emails, and make follow-ups that keep our customers smiling.
Enter sales orders like a pro in your assigned territory.
Work hand-in-hand with our accounting team to resolve billing and invoicing issues.
Share pricing updates with key customers and ensure everything's accurate and up-to-date.
Develop a solid understanding of our products to better assist (and upsell!) customers.
Represent the PS brand with positivity and professionalism.
Stay sharp on safety and good manufacturing practices.
And yes… other exciting responsibilities as assigned!
🌟 What We're Looking For:
High School diploma required; Associate's degree preferred.
3-5 years of experience in customer service or sales (food manufacturing is a bonus!).
Excellent multitasker with a can-do attitude and a knack for staying organized.
Microsoft Office wizard-especially in Word and Excel.
A communication champ-both in person and online.
Comfortable working independently and as part of a fun, focused team.
You've got speed and accuracy when it comes to data entry.
You're flexible, driven, and passionate about delivering results.
💚 Why You'll Love It Here:
Be part of a tight-knit team that feels more like family.
Work in a company where your voice matters and your ideas are welcome.
Join a workplace that blends tradition, innovation, and a sprinkle of fun in everything we do.
A few more details:
This role does require onsite work at our Iron Ridge facility
Core Office hours are 8:00am - 4:30pm
Auto-ApplyHP Customer Sales Representative
Inbound sale representative job in Middleton, WI
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyCustomer Service Representative / CSR
Inbound sale representative job in Madison, WI
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job Description
CSR is responsible for providing excellent customer service, to assist and support the Customer Service and Commercial teams by processing and amending Customer Service data and producing reports, quotations and contracts within designated system, in accordance with functional standard operating procedures.
Key responsibilities:
Provide an excellent customer service for customers, both internal and external. Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service. Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner. Develop solid product knowledge and a strong understanding of the logistics of sending specific products. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Build effective relationships with logistics and distribution where appropriate to understand the impact on customer service. Provide knowledge and accurate information to customers. Able to initiate and drive innovative growth projects. Produce and communicate quotations for customers, subsidiaries and distributors as requested and in line with their requirements To add and make amendments to the data, following the checking and authorizations process To be the recipient of data for the Customer Service function, relating to customer master, freight, licensing and other areas that Customer service are responsible for Following the procedures set down in the SOP, load data onto the designated system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines. Build strong relationships with commercial to support and improve our quotation and tender offers Produce standard reports from designated system, for the use of Data Supervisor, Customer Service, Commercial and Logistics. Ongoing liaison with relevant functional data owners. To add and make amendments to the data, following the checking and authorisations process. Provide support, where necessary and able for the Customer Service team. Coordinating the data capture (e.g. Material master) and informing the relevant function. Maintaining auditable data records for internal and external audits. Support and advise Customer Service team with regard to data provided and required. Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance. Participate in development of the data team, through meetings and other planned events.
Qualifications
Required Qualifications:
1. Proven experience in customer service normally including at least 2-3 years of prior experience in customer service.
2. Experience with managing multiple projects.
3. Outstanding communication skills, both written and oral.
4. Competent with Excel and Word
5. Ability to work in a cross-functional cross-country team environment.
6. Ability to manage self and tasks in an appropriate manner
7. Excellent organizational and administrative skills
8. Attention to detail.
9. A calm and analytical approach to problem solving.
10. Willingness to work as part of a team
11. Ability to communicate using English (or local language)
Additional Information
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Customer Service Representative
Inbound sale representative job in Madison, WI
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
• Provides customers with information in response to questions that have been escalated
• Documents customer interactions and product/service issues
• Use telephone skills to solve customer issues
• Review payment history and account information
• Update/confirm customer demographics
• Follow procedures and work within federal and state regulations and company policy
• Display excellent communicator, both verbal and written
• Thrive on handling a wide variety of issues and solving problems and working in a global team environment.
Skills and Qualifications
• High School Diploma or Equivalent required, but a Bachelor's degree in business or a related discipline is preferred
• Minimum of 1 year of experience in customer service environment
• Must possess basic to intermediate computer skills and MS Office experience
• Familiar with both mainframe and software applications
• Ability to learn quickly and apply new knowledge
• Must possess strong attention to detail
• Must possess strong written and verbal communication skills
• Ability to remain seated for long periods of time
• Capacity to quickly change focus on work activities
Term of Assignment
• 3-month assignment: January 3rd 2017 to April 1st 2017, with a possibility of an extension depending on performance and needs of the client.
• This is a Business casual environment and scheduled shifts will fall between 8am-5pm, Monday-Friday with 2-3 weeks of training provided.
Qualifications
1. Excel
2. Microsoft office/Word/Outlook
3. Customer Service Experience
Additional Information
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
Customer Service Representative- Insurance
Inbound sale representative job in Madison, WI
Job Title: Customer Service Representative- Insurance Status: Non-Exempt Reports to: CSR Manager Summary: Works as a team with Insurance Agents and other Customer Service Representatives serving customers, maintaining accurate records, and developing business by performing the following duties. Essential Duties
Answers incoming phone calls.
Assists customers.
Solves problems.
Processes applications, claims, and endorsements
Inputs information into system including daily activities.
Files information/Scans information.
Accepts and processes payments.
Completes deposits and sends proper documentation for deposits to Accounting
Adheres to all Company policies and procedures
Non-essential Duties Other duties as assigned by management Sale of Bank products and services when applicable Knowledge, Skills, and Abilities: • Excellent customer service skills • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. • Mathematical skills • In-depth knowledge of all bank deposit products and policies • Basic knowledge of bank loan, trust, and investment center products • Ability to work in a fast-paced environment • Ability to work well under pressure • Ability to cross sell- in store branches • High degree of accuracy • Strong communication skills • Organizational skills • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act. Training and Experience:
High school diploma or GED required; and
One to two years of related experience and/or training
Property and Casualty License
Conditions of Employment:
Must pass background check.
NOTE: Friendship State Bank reserves the right to modify, interpret, or apply this , as it desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.
Friendship State Bank
Summary of Physical, Sensory, and
Environmental Requirements
Needed to Perform Essential Job Duties
Job Title: Customer Service Representative A. Physical Requirements 1. Lifting: Up to 20 pounds. 2. Carrying: Up to 20 pounds.
Computers, telephones, calculators, office equipment, microfilm
3. Pushing/Pulling: Up to 20 pounds. 4. Use of Equipment:
Continuously
Frequently
Occasionally
Not At All
Explanation
5. Sitting
x
6. Standing
x
7. Walking
x
8. Bending
x
9. Stooping
x
10. Crawling
x
11. Climbing
x
12. Reaching Above Head
x
13. Grasping: a. One Hand
x
b. Both Hands
x
14. Fine Manipulating: a. One Hand
x
b. Two Hands
x
B. Environment Requirements
Continuously
Frequently
Occasionally
Not At All
Explanation
1. Exposed To Marked Changes In Temperature
x
2. Outside Work
x
3. Exposure to Dust, Fumes, Odors, Water, Etc.
x
4. Exposure to Biological, Mechanical, Electrical, and/or Chemical Hazards
x
5. Normal (Inside) Environment
x
C. Sensory Requirements
1. Eyesight
Explanation
a. Normal/Corrected
x
Necessary
Not Necessary
b. Close Eye Work
Necessary
x
Not Necessary
c. Other
Necessary
x
Not Necessary
2. Hearing
a. Normal Tones
x
Necessary
Not Necessary
b. Soft Tones
Necessary
x
Not Necessary
c. Other
Necessary
x
Not Necessary
3. Distinguish Smells
Necessary
x
Not Necessary
4. Distinguish Temperatures By:
a. Touch
Necessary
x
Not Necessary
b. Proximity
Necessary
x
Not Necessary
Customer Service Representative
Inbound sale representative job in Brodhead, WI
Job Title: Customer Service Representative Schedule: 8:30 am-5:30 pm Monday-Friday, 8:30 am-12:00 pm (noon) on Saturday rotations. Non-Exempt, Full Time This position is responsible for performing various paying and receiving functions within the Bank and for servicing all deposit customers with attention being paid to the accuracy and details of the job. The individual will be accountable for their assigned cash drawer and for protecting the Bank against loss. In addition, CSRs will provide general administrative support to team members such as routine filing, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system.
CSRs must have a solid understanding of the Bank's core system which includes, but is not limited to, UFS Navigator and Integrated Teller System.
Supervisory Responsibilities: None
Duties/Responsibilities:
1. Maintain a teller cash drawer. Handle daily teller transactions and scanning through the UFS Navigator and Integrated Teller System.
2. Process checking and savings deposits and withdrawals, cash checks, loan payments and savings bonds.
3. Identify customers, verify signatures, and follow proper check cashing procedures as established by the Bank. 4. Prepares necessary disclosures in accordance with the regulatory requirements, including content and timing. 5. Helps promote a culture of regulatory compliance and safe and sound financial practices.
6. Knows and strictly follows all security, compliance, regulatory, internal control procedures, policies, and laws. 7. Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA).
8. Process night deposit bags and bank-by-mail deposits under dual control.
9. Meet all educational criteria for the Bank Secrecy Act (BSA) regarding cash deposits or withdrawals in excess of $10,000.00.
10. Assist in opening and closing the branch and vault daily; assist in balancing vault currency and coin; balance and maintain currency in ATM.
11. Responsible for answering the telephone during designated working hours.
12. Provide general administrative support work such as routine filing of documents and/or correspondence, maintaining branch supplies, and ensuring customer information is up to date on the Bank's core system, and other duties as assigned.
13. When an opportunity arises sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business and referring to the appropriate team member to complete the transaction.
14. Ensure all work is completed for the Bank both in the deposit area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives.
15. Treat all customer inquiries, questions and complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service.
16. Ensure all team members are cross trained where assigned and acts as back-up for all team members' duties, when needed.
17. Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers.
18. Maintain a high level of ethical behavior within the banking profession.
19. Accurately balance ATM, Vault & bank.
Required Skills/Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Preference given to those with prior office work experience and prior cash handling experience.
2. Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several concrete variables in standardized situations.
3. Must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Also, complete rate, ratio and percentages, and to create and interpret statistical information and graphs.
4. Proficient with a 10 Key Calculator, Keyboarding, Knowledge of Personal Computer and cash handling.
5. Demonstrated effective communication skills, cross selling abilities and cheerful demeanor.
Education and Experience:
High school diploma/GED or 3 years of related experience or training preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.
Travel Requirements:
Travel to other locations or areas may be required at times.
BNG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Auto-ApplyCustomer Service Representative
Inbound sale representative job in South Beloit, IL
Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for a reliable, energetic person who can provide outstanding service to our customers and promote our business to the community. Lakes Gas provides a friendly, team-based work environment in small local offices. This position will include walk-in, phone, and email contact with customers and potential customers. You must be able to multi-task and be attentive to details. Excellent people skills and computer skills are required.
Full Benefits Package available includes: competitive wages of $16.50-21/hr based on qualifications and experience, paid time off, health insurance for employees and their families with employer contributions, dental, vision, flex spending, pet insurance, referral incentives, 401(k) profit sharing/match, product discounts and more.
Requirements
Outstanding customer service skills, ideal if you like working with people.
Working knowledge of Microsoft Word and Excel.
Strong data entry skills to maintain and update customer data records along with product inventories.
Enhanced communication skills both written and verbally.
Ability to learn, manage and navigate web-based applications designed for the propane industry.
Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes
Major Position Accountabilities:
Providing excellent service to customers and potential customers, including walk-in, telephone or email.
Working closely with the Branch Manager to schedule service work.
Ability to close sales on inbound and outbound calls and emails.
Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
Responsible for the cash and credit card activities while performing account reconciliations.
Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license).other employees and/or customers.
Responsible for making daily deposits.
Responsible for weekly and monthly reporting and must understand the importance of due dates.
Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
Promptly and accurately coding vendor invoices for payment.
Ability to lift 30 pounds to assist customers with cylinder fills.
Availability for limited travel within Regional Area, as required.
Driving customer retention and reinforcing strategies for growth.
Critical Success Factors:
Ability to work with and respectfully interact with other employees and/or customers.
Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach.
Conducting self in a professional business-like manner with customers, co-workers, and managers.
Communicating with co-workers to ensure tasks are completed timely and accurately.
Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.
About Lakes Gas:
Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.
Lakes Gas is an equal opportunity employer.
Customer Service Representative - Janesville, WI
Inbound sale representative job in Janesville, WI
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Inbound sale representative job in Janesville, WI
Job Title: Customer Service Representative
Company: LoanMax Title Loans
About Us: LoanMax Title Loans is a leading provider of title loan services in the U.S., operating nearly 1,000 stores across more than 20 states. Since our founding in 1990, we've built a reputation for offering fast, hassle-free loans with transparent terms and the lowest rates in the industry. Our success is fueled by our dedication to excellent customer service, integrity, and respect for the communities we serve. We're looking for motivated individuals who want to be part of a dynamic team that makes a difference every day!
Hours of Operation
Full-Time Positions
Monday - Friday: 10:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM (rotating schedule)
Closed Sundays
What We Offer:
At LoanMax Title Loans, we don't just offer jobs; we offer career opportunities where your growth and success matter. When you join our team, you'll enjoy:
Competitive Pay & Benefits: Enjoy a competitive salary and comprehensive benefits package.
Health, Dental, & Vision Insurance: Coverage available on the 91st day of employment, so you can take care of your health and well-being.
Voluntary Benefits: Additional benefits options available, including life insurance, disability, and more, effective after 91 days.
6 Paid Holidays: Celebrate the season with paid holidays to take time for yourself and your loved ones.
Paid Vacations: Take advantage of paid time off to maintain a healthy work-life balance.
Paid On-the-Job Training: We provide all the training you need to succeed in your role.
Work-Life Balance: Full-time positions with a rotating Saturday schedule.
And best of all, you'll never work on Sundays!
Career Growth: With nearly 1,000 stores across the country, there are plenty of opportunities to grow within the company.
Team Atmosphere: Work with a supportive team that values honesty, integrity, and a commitment to exceptional customer service.
Job Description:
As a Customer Service Representative at Loan Star Title Loans, you will be the first point of contact for both potential borrowers and current customers. Your responsibilities will include:
Answering customer inquiries about loan products and services.
Evaluating vehicles for loan eligibility and explaining terms to customers.
Managing customer accounts, tracking loan status, and processing payments.
Maintaining daily communication with customers via phone, email, and in-person, providing updates, making courtesy calls, and addressing customer concerns.
Providing excellent customer service by delivering timely, accurate, and friendly support.
Various Office Tasks:
Data entry and updating customer accounts in our system.
Filing and maintaining accurate documentation for loans and payments.
Processing loan applications and assisting in the approval process.
Sorting and distributing office mail, packages, and customer correspondences.
Managing and organizing office supplies to ensure smooth daily operations.
Assisting with other administrative tasks as needed to support the office team.
What We're Looking For:
Excellent Communication Skills: You'll need to communicate clearly and professionally, both over the phone and in writing.
Great Attitude: A positive, can-do attitude that shines through with every customer interaction.
Attention to Detail: Ensuring all customer data is accurate and up-to-date.
Dependability: You'll be part of a team that values trustworthiness and reliability.
Motivated & Honest: We're looking for people who want to build a career, not just a job.
Qualifications:
Education: High school diploma or equivalent is required.
Experience: Prior customer service experience is preferred, but not required. We'll provide the training you need to succeed!
Computer Skills: Basic computer skills and experience with data entry are a must.
Organizational Skills: Ability to manage multiple tasks efficiently and stay organized in a fast-paced environment.
Why Choose LoanMax Title Loans?
We are not just looking for employees; we're looking for individuals who want to make a meaningful impact in their community. If you're someone who takes pride in delivering excellent service and enjoys working in a fast-paced, rewarding environment, we want to meet you!
Join us at LoanMax Title Loans and be part of a company that cares about your career, your growth, and your success.
Auto-ApplyInside Sales Representative
Inbound sale representative job in Madison, WI
Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world's leading OEMs and distributors of residential and commercial water treatment systems and components, and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, Florida, and Wisconsin, Nelsen serves professional dealers in the United States and worldwide.
Nelsen Corporation is seeking an outgoing, positive team member who is driven to succeed as our next Inside Sales Representative! Our team of Inside Sales Representatives have come from all types of industries and career backgrounds; we have one of the best training programs in the industry!
Why join the Nelsen Team?
Our team is made up of hardworking, talented people in an exciting and fast-growing industry. Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance.
Work Schedule: Monday-Friday, 8:00AM - 5:00PM; onsite at our Madison, WI location. No weekends.
Pay: From $65,000 per year; pay commensurate with experience and skills. Potential commissioned pay after one year.
On the first of the month after 60 days:
Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term disability, life insurance, and more
Generous Paid Time Off
Essential Duties and Responsibilities
Manage Assigned Existing Accounts
Maintain and build relationships by contacting customers, establishing buying cycles, presenting new products
Apply knowledge of the industry and product features to complement and add to existing clients' catalog
Manage portfolio of accounts greater than $2.5M by tracking orders and following up on past due payments
Solicit customer feedback to improve service/ address needs
Identify Leads and Prospect for New Business
Answer inbound sales lead calls, respond to inquiries, and convert to sales
Provide information, quotes, and credit terms to new clients
Prepare sales and budgeting information to determine price schedules and discount rates
Customer Service
Respond promptly to customer requests
Investigate and resolve delivery or product problems in a professional, empathetic manner
Utilize CRM to track activity, keep commitments and maintain customer contact
Teamwork and Collaboration
Coordinate efforts with Production and Warehouse Teams to ensure product availability and delivery timelines
Collaborate with the Marketing Team to facilitate new programs and product offerings
Develop strong relationships with dealers, key suppliers, fellow team members and internal resources
Master product knowledge and build competency with software systems
Qualifications and Competencies
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills and ability to build relationships and negotiate with clients.
Strong Microsoft Office skills (Excel, Outlook, Word).
Possess self-motivation, strong work ethic, and time management skills.
Ability to analyze data and make informed decisions.
Must pass a pre-employment background check and drug screen.
Education and Experience
High School Diploma or equivalent required.
2+ years of sales experience, generating leads and closing sales required.
Auto-ApplyCustomer Service Representative/Inside Sales Representative, Level 3
Inbound sale representative job in Madison, WI
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Madison, WI branch. The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services.⯠The CSR/Inside Sales Rep collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.â¯â¯
Why work with us?
> Benefits are effective on day one for all full-time direct hires.
> Training programs are available to help guide team members and develop new skills.
> Growth Opportunities - there are immense opportunities to grow your career.
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities may include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.â¯
Provide excellent customer service via face to face, phone calls and e-mails.â¯â¯
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.â¯
Recommend alternate products based on cost, availability or specifications as needed.â¯
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.â¯
Generate new and repeat sales by providing product and technical information in a timely manner.â¯
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.â¯
Provide accurate information regarding availability of in-stock items.â¯
Assist customers with warranties and returns.â¯
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.â¯
Train new customer service / inside sales representatives.
Periodically reach out to customers to determine satisfaction with the organization, products, and servicesâ¯
Maintain records and prepare reports on sales activities.â¯â¯
Expand knowledge of HVAC products and keep current with latest trends within the industryâ¯
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.â¯
Understand and follow work instructions, operating procedures, and company policies.â¯
Participate in additional projects/activities to support ongoing business needs.
Nature & Scope:
Works within well-defined instructions
Uses established procedures and works under supervision to perform assigned tasksâ¯
Work is closely supervised
Knowledge & Skills:
Extensive knowledge of HVAC equipment/products is requiredâ¯
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applicationsâ¯
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;â¯
Positive, professional attitude, handling difficult customers with ability to diffuse negative situationsâ¯
Good phone etiquette and e-mail etiquetteâ¯
Ability to deal with high-volume customer trafficâ¯
Effective verbal skills - must be able to explain fairly technical parts of information clearlyâ¯
Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input ordersâ¯
Effective organizational skills and time management skills including ability to prioritize and multi-taskâ¯
High level of attention to detail and accuracyâ¯
Ability to establish positive working relationships with internal and external customers and employeesâ¯
Ability to use good judgment and strong work ethics and integrity on the jobâ¯
Ability to understand and follow procedures, work instructions, and company policies
Experience:
6+ years of progressive sales experienceâ¯â¯
5 plus years in the⯠HVAC industryâ¯
Education/Certification:
High School diploma or GED equivalent, some college preferred - HVAC certification preferredâ¯
People Management: No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Pay Range:
Hourly Range $24.50 to $27.60
Reports To:
Branch Manager / Supervisor, Customer Serviceâ¯
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Inside Sales Representative
Inbound sale representative job in Madison, WI
Design Air is currently seeking an Inside Sales Representative to join our Kimberly team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. In this role, you will provide support to our customers during regular business hours, 7:00am - 5:00pm.
What you'll do
* Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
* Assist customers in person with placing orders and/or answering questions
* Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
* Generate customer orders via phone and in person through recommending products based on their specific needs
* Provide accurate information regarding item availability and timeline of ordering if required
* Manage assigned house accounts with the goal of growth in sales
* Assist warehouse with order pulling and processing based upon call volume
* May perform special projects as assigned
Requirements
What we're looking for
* 3 years related industry experience and/or equivalent field work experience
* Knowledge of HVAC products preferred, but not required
* Ability to communicate with customers over the telephone, email and/or in person
* Good listener with the ability to assess customer need
* Goal driven, action oriented, self-motivated
* Able to deal with a variety of people and situations in a positive and open minded manner
* Well organized and represent the company in a professional manner
* Related degree is a plus
What's in it for you
* Performance based competitive pay
* Incentive pay
* Benefits package for full-time employees - no waiting period!
* Retirement plan with a 6% company match
* Opportunity for advancement
* Employee purchase program
Customer Service Representative/Inside Sales Representative, Level 3
Inbound sale representative job in Madison, WI
Job Description
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Madison, WI branch. The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Rep collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.
Why work with us?
> Benefits are effective on day one for all full-time direct hires.
> Training programs are available to help guide team members and develop new skills.
> Growth Opportunities - there are immense opportunities to grow your career.
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities may include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
Provide excellent customer service via face to face, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.
Train new customer service / inside sales representatives.
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs.
Nature & Scope:
Works within well-defined instructions
Uses established procedures and works under supervision to perform assigned tasks
Work is closely supervised
Knowledge & Skills:
Extensive knowledge of HVAC equipment/products is required
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Good phone etiquette and e-mail etiquette
Ability to deal with high-volume customer traffic
Effective verbal skills - must be able to explain fairly technical parts of information clearly
Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgment and strong work ethics and integrity on the job
Ability to understand and follow procedures, work instructions, and company policies
Experience:
6+ years of progressive sales experience
5 plus years in the HVAC industry
Education/Certification:
High School diploma or GED equivalent, some college preferred - HVAC certification preferred
People Management: No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Pay Range:
Hourly Range $24.50 to $27.60
Reports To:
Branch Manager / Supervisor, Customer Service
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Inside Sales Representative
Inbound sale representative job in Delafield, WI
Job DescriptionDescription:
We are seeking a highly motivated and results driven Inside Sales Representative to join our dynamic team specializing in Transportation Management Solutions. We are looking for a "Hyper Hunter" type individual who thrives in a fast-paced environment and is passionate about driving growth and success.
Key Responsibilities:
Lead Generation: Proactively identify and engage potential clients through research, networking, and outreach efforts, focusing on Managed Solutions, parcel optimization, truckload services, and opportunities in the Mexican market.
Sales Strategy: Develop and implement effective sales strategies to penetrate target markets and achieve sales goals.
Client Engagement: Build and maintain strong relationships with prospects and existing clients, understanding their needs and providing tailored solutions.
Product Knowledge: Maintain a deep understanding of our Transportation Management Solutions, including parcel optimization and truckload services, to effectively communicate value propositions to clients.
Collaboration: Work closely with the outside sellers and operations teams to align sales strategies and enhance customer satisfaction.
Performance Tracking: Monitor sales performance metrics and report regularly on progress toward sales targets.
Requirements:
Qualifications:
Proven experience in inside sales, preferably in transportation, logistics, or supply chain management.
Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
Demonstrated ability to meet and exceed sales targets in a competitive environment.
Self-motivated with a strong work ethic and a passion for sales.
Familiarity with CRM software and sales tracking tools.
Top 3 must have skills:
Willingness to cold call
Objection Handling
Comfortable with CRM utilization
Benefits:
Competitive base salary with unlimited evergreen commission structure.
Comprehensive benefits package including health, dental, and retirement plans.
Opportunities for professional development and career advancement.
Supportive and dynamic work environment.
If you are a driven sales professional looking for an exciting opportunity to make an impact in the transportation industry, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.
Evans is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.
Inside Sales Rep
Inbound sale representative job in Oconomowoc, WI
Do you like being part of a team? Come work for Sentry!
You will love the culture you will love your job!
The Inside Sales Representative is a key member of the inside sales team. The person in this role maintains strong relationships with customers and manufacturer's representatives by providing excellent customer service and sales support. They are responsible for accurately quoting products and supporting the sales process.
ESSENTIAL RESPONSIBILITIES:
Ensure the accurate, efficient and timely preparation of quotations in conjunction with Outside Sales Personnel and Application Engineering.
Responsible for sales processes such as inquiry handling, quote creation and customer service tasks.
Work within the CRM and ERP systems to maintain an accurate sales funnel.
Communicate with customers to follow up on quotations and work with them through the sales process. Coordinate with Outside Sales Personnel to ensure customer needs are understood and being met or exceeded.
Perform order follow up to ensure customer satisfaction and gain valuable feedback.
Maintain knowledge of current and new products.
Participate in and contribute to special project teams and initiatives.
JOB SPECIFICATIONS:
Education. Two- or four-year technical degree preferred; sales experience may substitute.
Experience.
Minimum 3+ years of experience in a technical inside sales environment.
Preferred experience includes inside or outside sales responsibilities in a manufacturing environment with standard and engineered to order products.
Skills, Knowledge & Other Requirements
Demonstrates A Player Competencies: Aptitude, Alliance, Agility, Accountability, Awareness & Anticipation
Positive attitude toward Company, supervision, and fellow employees; demonstrates Ownership Mentality.
Team player; able to work and cooperate with all departments.
Professional appearance, behaviors, and attitude.
Positive attitude, tact and diplomacy when dealing with customers (internal/external).
Excellent communication skills, written and oral, telephone and customer service.
Computer proficiency with Microsoft Office, ERP and CRM programs.
Able to complete projects with minimum instructions and guidance.
Proven initiative and self-direction.
Strong negotiation skills and ability to develop effective working relationships.
Flexibility and willingness to respond to customers (internal/external) expediently; problem solver.
Highly organized with strong attention to detail; able to establish priorities, handle multiple tasks and meet deadlines.
Click here for more information about our culture and benefits!
Sentry-equip.com/careers
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
Auto-ApplyCustomer Service Rep
Inbound sale representative job in Fort Atkinson, WI
Responsible for establishing and maintaining professional and profitable relationships with customers and brokers and maintain internal and external customer service goals. Must have excellent communication, organizational, time management, problem solving skills, effective phone and intrapersonal skills
ESSENTIAL DUTIES and RESPONSIBILITIES:
An essential job duty of this position is regularly reporting to work on time, and being able to perform the essential duties of the position
% Of Total Time
Accurate and timely customer order entry.
Maintains EDI Tru Commerce with IT assistance.
Manages offsite consigned warehouse inventory FIFO.
Reports shortages and processes allocations per items as needed
Maintains positive and professional demeanor to ensure external and internal customer satisfaction.
Performs switchboard and receptionist duties in a professional and tactful manner.
Perform miscellaneous clerical backup for absences of Administrative Assistant, Purchasing Assistant and Receptionist.
Other duties and projects as assigned
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position
.
COMPETENCIES:
[This section is optional. Some organizations have identified their list of core competencies vital to achieving job success. A brief description of those key competencies could be included here for those organizations.
MINIMUM QUALIFICATIONS:
Education: Completion of high school diploma or GED
Experience or Training: 3 years of previous customer service experience. Must have excellent communication, organizational, time management, problem solving skills, effective phone, and intrapersonal skills.
Technology/Equipment: Strong computer skills with a high level of proficiency in MS office (Work, Excel, Outlook)
PREFERRED QUALIFICATIONS:
Technology/Equipment: Experience with an ERP System.
PHYSICAL AND MENTAL DEMANDS:
An individual must meet the mental and physical requirements described here to successfully perform this position's essential functions.
Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%)
Manual dexterity to operate all office equipment efficiently
Continuous
Visual dexterity to operate all office equipment efficiently
Continuous
Clear speaking voice
Continuous
Walking
Occasional
Standing
Occasional
Sitting
Continuous
Lifting up to 30 lbs.
Exposure to hot, cold, damp, and noisy environments
Intermittent
Intermittent
WORKING ENVIRONMENT:
Most of the work for this position is performed in an office environment, however, there may be exposure to production areas requiring the use of PPE, uniform or protective clothing, and safety equipment.
EMPLOYEE ACKNOWLEDGEMENT:
An individual in this position must successfully perform the essential duties and responsibilities, and the physical and mental demands listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Auto-ApplyInside Sales Representative
Inbound sale representative job in Whitewater, WI
Job Title: Inside Sales Representative This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.
Essential Duties and Responsibilities
Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
* Handles inbound customer requests for pricing and availability.
* Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
* Enters quotes and invoices into the company's invoicing system.
* Prepares and supplies customers with freight quotes and invoices.
* Locates alternative products that are not in stock from approved vendors.
* Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
* Logs all interactions with the customers, via email, text, phone or in person.
* Ensures client notes are accurate and contain details to provide proper follow up.
* Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
* Maintains accurate records of all client follow-up activities.
* Reviews and monitors dormant customers, follows up when necessary.
* Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests.
* Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
* Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
* Provides input to assist in keeping price lists and catalogs updated.
* Makes outbound calls to previous customers to generate new leads
* Performs all other duties as assigned.
* Complies with the requirements of the company's ISO 9001 Quality Management System (when required).
Required Education/Experience/Skills
* High School graduate, or equivalent work experience.
* Advanced computer knowledge including e-mail, Word, and Excel software.
* Professional phone skills and keyboarding
* Ability to contribute to the company's operation and principles through ethical practices.
Preferred Education/Experience/Skills
* 2 years' sales experience particularly within the agriculture and construction parts sectors, preferred.
* Basic to intermediate knowledge of agricultural equipment and sales
* Strong written and verbal communication skills.
* Ability to work well with people from diverse backgrounds and locals.
Zuern - Cross Plains/Madison | Inside Sales Representative
Inbound sale representative job in Cross Plains, WI
Full-time Description
Under the general direction of and reporting to the Store Manager, the Inside Sales Representative is responsible for greeting all customers, selling company products at the counter and by telephone, and may assist potential new product uses or applications.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Assist contractors and customers on a walk-in basis
Answer incoming customer telephone calls
Establish and maintain positive working relationships with contractors and customers by ensuring the best possible customer satisfaction by providing expertise in products and services
Process takeoffs and quoting for projects; windows, doors, decks, garages, roofs, remodels of homes and basements
Write up service requests and start process, take call backs on service requests and process paperwork for returns
Act as back-up to outside loaders
Provide inside support to the outside sales representatives as needed
Monitor tool department/sales and service, mix paint, and stock product on shelves
Maintain literature and stock what is necessary to support the sales
Resolve delivery challenges
Excellent communication and teamwork skills, self-motivated, sense of pride and urgency, personable, well organized
Requirements
Requires High School Diploma and 3-5 years of lumberyard experience or 2-4 year degree related to business or construction industry.
Mathematical skills required to add, subtract, multiply, divide, measurements of square foot and cubic foot
Must be able to lift up to 70 pounds, bend, stoop, kneel, climb and reach
Vast product knowledge of building materials and practices
Requires good oral and written communication skills in order to interact with employees and customers