Customer Development Representative
Inbound sale representative job in Rochester, NY
Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase sales within existing customer accounts in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services.
Responsibilities of the Customer Development Representative:
Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions
Work with the Customer Service team to develop strategies to further develop our market share
Conduct presentation meetings with potential clients as needed
Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale
UniFirst offers the Benefits you need to excel as a Customer Development Representative:
Competitive base salary - Annual earnings range from $51,000 to $125,000 + (base salary + commission)
Incentives based on monthly sales
Uncapped monthly commissions
Protected territory
Industry-leading sales training
Vehicle Mileage and cell phone reimbursement
Cutting edge sales tools, including a data management device with CRM software
Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more
A Career with UniFirst Offers:
Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility: We're a growing company offering significant avenues for personal development and growth, and providing for continued career progression. Some companies like to promote from within, we love to!
Technology: UniFirst's many cutting edge sales tools and innovative programs are designed with one purpose in mind - to help you succeed.
Family Culture: Our unique family-like culture is what makes UniFirst an organization that stands out from the rest.
Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
Qualifications
Qualifications
High school diploma Required; Bachelor's or Associate's degree preferred
Proficiency with Mobile Technology, Microsoft Office Suite, and CRM
Outside business-to-business sales or route sales experience preferred
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards
Company Overview:
UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our outside sales team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Auto-ApplyCustomer Service Representative
Inbound sale representative job in New York, NY
Job Title : Customer Service Representative
Duration : 2+ months contract (Possible extension )
Education : High school degree
Shift Details : M-F schedule 9A-5P
Job Description:
• Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
• Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
• They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
• The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.
Customer Service Representative
Inbound sale representative job in New York, NY
Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.
The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment.
This role is in person - 5 days on site - in Brooklyn, New York.
Online Customer Service Representative
Inbound sale representative job in Glen Head, NY
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Customer Experience Representative
Inbound sale representative job in New York
Customer Experience Representative
:
Compensation: $23.00-$25.00 per hour
What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. What You Will Do
Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries.
Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing.
Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions.
Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs.
Identify opportunities for cross selling and upselling.
Collect and enter orders for new or additional products or services.
Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensure that appropriate actions are taken to resolve customers' problems and concerns.
The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need
High school diploma or equivalent.
2-3 years of customer service/sales experience required.
Excellent communication skills including active listening.
Comfortable upselling and cross selling products.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Good time management skills to prioritize and plan work activities.
Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
Has a service orientation; is actively looking for ways to help people.
Identifies and resolves problems in a timely manner.
Reacts well under pressure and treats others with respect.
Works efficiently and effectively, both independently and as a team to ensure call standards.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
What We Offer
Competitive compensation package
Generous medical insurance offerings
Dental and vision plans
Company-paid life insurance
Company-paid short-term disability
401(k) with company match
Health savings accounts
Generous Paid Time Off policies
7 paid holidays
Employee and family assistance program
Company-paid training
Safety incentives
Years of service incentives
Account Service Representative
Inbound sale representative job in New York
Who We Are:
Oppenheimer & Co. Inc. ( Oppenheimer ) is a leading middle-market investment bank and full-service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services.
Job Description:
Oppenheimer Asset Management (OAM) offers high net worth and institutional investors the opportunity to participate in a wide range of traditional and non-traditional investment strategies.
The Account Services Group is responsible for servicing all programs offered by OAM. We are looking for a highly motivated self-starter who is interested in a career in Asset Management Administration. Candidate must possess the ability to multi-task and manage multiple domestic and international client relationships in addition to the following:
Candidate Requirements:
Proficiency in Microsoft Excel with knowledge of lookups and intermediate functions.
Highly effective communication skills, verbal and written, with ability to work in a team environment.
Above average organization, prioritization and problem solving skill set while performing numerous miscellaneous account administrative duties.
Ideal candidate has a strong understanding of investment products (stock, bonds, ETFs, fixed income, etc.) and overall securities brokerage operations.
Responsibilities:
Ensuring that prospective investors meet suitability requirements and standards to invest in a structured program while complying with anti-money laundering guidelines.
Processing investor advisory agreements, and translating the information in client data bases.
Interacting with financial advisors, sales assistants, custodians and third-party service providers.
Coordinating with third party managers reviewing account opening documents and client restrictions to ensure client funds are invested in a timely manner while adhering to the client signed agreement.
Sending regulatory and firm required client correspondence to clients where needed.
Producing / reviewing ad hoc reports for senior management.
Providing a high quality of service to financial advisers and their clients who are predominately high net worth and institutional investors.
Contributing to internal project initiatives and helping to coordinate the launch of new product offerings and communication with third party vendors and managers.
Facing off with the broker dealer for prompt resolution of client inquires, knowing when situations need to be escalated to senior management.
Compensation:
For job postings in New York City, Oppenheimer is required by law to include a reasonable estimate of the salary range for this role. This salary range is specific to the City of New York and takes into account the wide range of factors that are considered in making salary decisions including but not limited to your skills, qualifications, experience, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current base salary range is $55,000.00 - $65,000.00 at the time of this posting. Also, certain positions are eligible for additional forms of compensation such as discretionary bonus.
Rep, Comm Sol Inbound Sales
Inbound sale representative job in East Syracuse, NY
Spectrum
Job DescriptionAt A Glance: Our agents earn an hourly base pay starting at $18.00 along with lucrative commissions. In total, top performers have the opportunity to earn as much as $79,000 annually.
Start Date: December 17th
Fully paid 7 week training program!
Exceptional benefits - medical, dental and vision!
Free Spectrum Services - Cable, Internet, and Home Phone! (Restrictions May Apply)
Tuition Reimbursement - $5,250 a year!
401k Program with 100% Company match on first 6% of employee contribution!
Inclusive work environment where mentors help you grow!
Full time, entry and midlevel sales roles focusing on incoming sales calls in the communications and entertainment technology space. Advancement potential.
Shifts after training: Evenings and weekend availability.
This is not a work from home position. The position reports to our East Syracuse, NY location.
JOB SUMMARY
The Spectrum Community Solutions Inbound Sales Representative role is:
A sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers who place an inbound call to the call center.
This role will focus on:
Establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile.
Are you ready for your next big opportunity?
Our Community Solutions Inbound Sales Representatives are consultative professionals who leverage their understanding of Spectrum's exceptional suite of products to upsell existing customers who currently receive services through an agreement with their apartment complex, HOA, multiple dwelling unit (MDU) or other living facility. Every time a new resident calls to set up their services is a sales opportunity. Our representatives make a real difference to our community solutions customers and the company. You'll meet sales goals by educating customers about service options and upselling products to increase the value of their investment.
It's all about learning and growing.
No matter your background, we will help you develop the skills you need to grow with us. This may be a new road for you but the journey is all mapped out. With plenty of dedicated peer and mentor support, our fully paid training programs shape new representatives into successful sales professionals.
With a deliberate path to success.
We know that the best people to lead are those who have been down the same road before. Most of our supervisors, managers and members of the senior leadership team in Syracuse started as representatives themselves, so they know exactly what kind of support you'll need to grow and have a successful career. Our training program pairs you with a peer mentor who can show you how to navigate Spectrum's billing systems and use the best sales techniques on all call types.
The benefits are clear.
On top of substantial earning and career development opportunities, Spectrum offers an extensive benefits package including, educational assistance up to $5,240 annually, generous paid time off benefits, comprehensive health care insurance programs, dependent care FSA program, free Spectrum products and services, cable including premium channels, internet and home phone (restrictions may apply). Spectrum contributes to your future by matching 100% up to 6% of your 401k contributions plus 3% of your annual gross wages into a retirement fund. We promote a positive work environment, fun activities and opportunities to support the community.
Major duties and responsibilities.
Effectively sell Charter products and services to new and existing customers
Inbound Sales/Marketing Representatives
Inbound sale representative job in New York, NY
We are a marketing company looking for focused, organized, and driven individuals to build a solid team of reps. This is a fun, pressure free, work at your own pace job that is jammed packed of potentially INCREDIBLE weekly payouts.
-This is hands down the easiest JOB you will EVER do!
-ZERO experience or previous training required.
-ZERO commute.
-FLEXIBLE HOURS- because you make them yourself. Choose whether you want to work full-time or part-time.
- Training will be provided 100% FREE and at your leisure.
-VERY EASY TO LEARN!
****If you want more information on how you may get started, please click the link shown below. There is an extremely short video that will explain how to sign up for this
AMAZING
money making opportunity.
We are interested in serious applicants ONLY.
Visit Here: ***************************************
Representative, Customer Service
Inbound sale representative job in Farmingdale, NY
Customer Service Representative
Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.
Essential Functions
Deliver proactive, personalized service to Private and Corporate Aviation clientele.
Arrange services including hotel, catering, and ground transportation.
Coordinate aircraft services, such as fuel and hangar storage.
Input trip data into scheduling software as well as updating customer information in database, as necessary.
Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
Educate customers on available services, promotions, and programs.
Process customer invoices.
Answer customer questions and resolve issues, as necessary.
Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
Maintain lobby appearance and keep snack and beverages stocked.
Flight tracking via online databases to ensure timely services.
Perform other duties that may be assigned, as necessary
Qualifications
Minimum Qualifications
Must be at least 18 years of age.
Must be available to work any shift.
Strong verbal and written communication skills.
Intermediate knowledge of all Microsoft Office products.
Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
Negotiation and sales skills.
Reliable multitasking skills.
Valid driver's license
Preferred Qualifications:
Previous customer service experience preferred.
Basic knowledge of various aircraft types and servicing a plus.
Predictive Index Assessment -
Please click on the link below to complete the assessment. This step is required.
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The Company
Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.
Company Benefits
Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match
Other Available Benefits
Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k
Reports to: Customer Service Manager
Supervisory Responsibility: This job has no supervisory responsibilities.
FLSA Status: This position is nonexempt.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions.
Travel: This position requires no travel.
Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
RequiredPreferredJob Industries
Other
Payment Solutions Representative I
Inbound sale representative job in Rye, NY
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
This position works independently and as a part of a team to support the operational functions to enhance efficient and effective payment processing and superior member support. Administers and performs services in relation to ACH, Check, Credit, Debit, and ATM card processing. Knowledge of regulations, compliance, and policies is a requirement. The incumbent will have substantial contact with vendors, members, and employees. Excellent oral and written communication skills, together with strong analytical ability and diplomacy, are required. The incumbent must have the ability to train others, to communicate to the user and to function in a time sensitive environment.
Key Responsibilities:
Performing transactions and handling requests associated with credit, debit and ATM cards,
Handling fraud and dispute claims to include monitoring, reporting, member contact, research and follow-up.
Review and adjustments of General Ledger and Internal Account settlement.
Maintaining service and volume expectations set forth by Management.
Providing back-up support for functions as assigned
Handling incoming queries from internal departments and members via phone, chat and email covering all Payment Solutions processes including ACH, Checks, Wires, Cards and Fraud/Disputes.
Ensures adherence and stays abreast of company policies, procedures, and industry regulations.
Provides support to members, branches, and other departments using tact and diplomacy while adhering to professional standards. Support may come via phone, e-mail, or face to face.
Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management, and vendors.
Perform other duties as assigned.
Who you are:
A minimum of one year banking/credit union expeirence, preferably supporting back-office functions (checking, ACH, wire transfers, credit/debit/ATM card inquiries, disputes/fraud reporting and tracking)
Ability to manage time, establish priorities and observe critical processing time frames.
Strong analytical, interpersonal, customer service and communication skills.
MS Word and Excel proficiency preferred.
High School Diploma or equivalent.
Performs other job-related duties and projects as necessary.
What We Offer:
Competitive salary and benefits package
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is $20.86 - $24.50, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Auto-ApplyDirect Hire Customer Sales Rep
Inbound sale representative job in Syracuse, NY
Job DescriptionCustomer Sales Representative Direct Hire for the Yonkers, NY area Base Salary plus 3% gross profit commission! Unlimited Income! What's in it for you?
Unlimited income
Build Relationships
Direct Hire Position
Company is looking for someone with:
Great communication skills
Computer skills
Willingness to learn about products
Customer Sales Representative Details:
No cold calling.
You will be building existing accounts
Must be comfortable talking to people
Must be open to building excellent relationships with customers
Prior sales experience is preferred
Company Provides:
Company Car
Laptop
Cell Phone
Gas Card
Apply now for consideration! www.staffworkscny.com315-455-9675
Customer Sales & Serv Rep
Inbound sale representative job in Rochester, NY
A Customer Sales & Service Representative (CSSR) is responsible for establishing and maintaining
profitable relationships with customers on behalf of Applied by taking personal and complete
responsibility for each customer contact and by ensuring that customer requirements are met while
pursuing the interest of the Company. The CSSR is an integral part of the Applied sales team and
interacts with Applied's customers by providing them with information to address inquiries regarding
products and services.
Responsibilities/Duties:
• Professionally handle requests from customers to ensure that issues are resolved promptly
and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as
communicated by Applied sales associates.
• Recommend and source the most profitable products, utilizing internal inventory first, supplier
inventory as an alternate option, to meet or improve upon the customer required dates.
• Proactive review of open customer orders and pending quotes to ensure on-time responses,
shipments, and conversion of quotes to orders.
• Communicate disruptions in service levels, approval requests, corrective actions needed,
customer feedback, and preventative actions to Service Center management.
• Maintain a balance between company policy and customer benefit in decision making. Handles
issues in the best interest of both Applied and Customer.
• Maximize profit by working with suppliers to gain additional chargebacks, recommending the
most profitable product offerings. Support pricing and margin improvement efforts by
communicating opportunities with management, adopt and utilize methods that will reduce
overrides, promote most profitable options to our customers, and recover freight expenses.
• Gain and utilize product knowledge and expertise to assist customers with product selections
and coordinate supplier engineering support to drive the sales process.
• Responsible for personal investment in gaining proficiency in our systems, product training,
adoption of company initiatives and tools and overall continuous career development.
• Continuously identify and evaluate process improvements that positively impact the
Customer's experience by using Customer Feedback, Supplier Nonconformance, and OnTime and Error-Free forms and metrics.
• Perform warehouse functions including pulling and packing product, receiving, cycle counting,
stock put away and delivery of product. Provides emergency and after hours services as
scheduled.
• Provide backup support to other associates within the Service Center as necessary along with
other duties assigned by management.
Education/ Work Experience:
Required:
• 6+ months of customer service experience or 1+ year of experience in a Stockroom/Driving
position within industrial distribution
• High school diploma or equivalent
• Demonstrated mechanical and mathematical aptitude
• Excellent communication and organizational skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly in Excel
• Requires ability to sit and stand for extended periods of time, walk, bend, and lift up to 25 lbs.
regularly and up to 50 occasionally.
Preferred:
• SAP experience in a customer service setting
• Knowledge of industrial products and hydraulics
• Ability to learn and use calipers to measure specs on a wide variety of industrial parts
• Highly developed sense of integrity and commitment to customer satisfactions
• Demonstrated passion for excellence in customer service
• Ability to communicate clearly and professionally, both verbally and in writing
• Has a pleasant, patient and friendly attitude
• Detail oriented with strong communication and listening skills
• Possess a solid work ethic and team player mentality
Starting Salary: In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $19-$21/hour depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed.
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyOutbound Sales Representative
Inbound sale representative job in New York, NY
Compensation Structure: $60,000 plus commission with no maximum limit on incentive earnings. At 100% variable compensation the annual income is $95,000
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Outbound Sales Officer is responsible for contacting potential and existing members to promote Municipal Credit Union's membership, products and services. This role is focused on driving new member acquisition, increasing products and services penetration, and ensuring a positive member experience. This outbound sales position is part of a team to meet and exceed production targets and support organizational goals through outbound communication efforts.
Responsibilities :
Specific duties include, but are not limited to, the following:
Confidently articulate the features and benefits of membership, products, and services offered from MCU.
Understand the needs of members and offer the appropriate products to meet those needs, including identifying cross-selling opportunities
Commit to member satisfaction and service excellence while maintaining a professional friendly approach
Address member concerns, by resolving or following up on concerns to ensure a seamless member experience
Share member feedback with management to improve products and services
Achieve individual and team production/performance goals
Maintain accurate member records and notes
Actively participate in team meetings, training, coaching sessions and performance reviews.
Adhere to all regulatory requirements and MCU's policies
Ensure compliance with privacy, data protection and financial regulations
Perform other related duties as requested and special projects as assigned
Requirements :
High school diploma
Experience in outbound sales
Strong understanding of sales principles and techniques
Excellent communication, interpersonal and presentation skills
Ability to handle rejection and remain resilient
Ability to work independently and as part of a team
Flexible schedule to include weekends and evenings
Ability to perform and meet expectations while maintaining exceptional attention to detail
Technologically proficient.
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position.
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Auto-ApplyMember Solutions Representative
Inbound sale representative job in Ithaca, NY
Beginnings Credit Union (Beginnings) is in search of a skilled Member Solutions Representative. This individual will provide prompt, friendly, professional, accurate service to members who contact the credit union using various methods. This person will educate, sell, and refer products and services, highlight promotions, address inquiries, while providing the member with positive experience. The position is hybrid/remote with a requirement to be located within 100 miles of Ithaca, NY.
Requirements
& Responsibilities:
* Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed.
* Work efficiently to assist members in a calm, polite, and professional manner.
* Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner.
* Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies.
* Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I's authority or responsibility.
* Successfully completes all training and keeps abreast of company policy changes
* Participate in Saturday rotation and works additional hours for special projects.
* Meet or exceed sales or referral goals as an individual and collaboratively with the team.
* Perform other job duties as assigned by manager.
Desired Skills and Experience:
* Zero to six months of similar or related experience.
* High school education or equivalent.
* To provide prompt accurate, and professional service to all members and potential members through multiple platforms.
* To be available for member inquiries through various communication methods.
* To process member transactions accurately and in accordance with Beginnings policy and procedures.
* To maintain a positive attitude and a spirit of teamwork.
* To successfully sell and refer credit union products and services.
Equal Employment Opportunity:
Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.
#Beginnings1
All Position - Sales, Customer Retentions, Delivery Specialists
Inbound sale representative job in Dunkirk, NY
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
Inside Sales Representative T1
Inbound sale representative job in Melville, NY
JOB TITLE: Inside Sales Representative T1
EMPLOYER: Sherwood Lumber Corporation
DEPARTMENT: Sales
REPORTS TO: Inside Specialty Manager
SUMMARY: We are seeking a highly motivated Inside Sales Representative to join our team in the Exterior Building Division. The Inside Sales Representative will be responsible for order entry and associated tasks, Claims and Credits management, and handling phone calls and customer service-related tasks. This position reports directly to the Inside Sales Manager (ISM).
DUTIES AND RESPONSIBILITIES:
Order Entry and Associated Tasks:
Accurately enter sales orders into the system with attention to detail and order specifications.
Coordinate with customers, suppliers, and internal departments to ensure timely order processing and delivery.
Address any order-related inquiries or issues promptly and professionally.
Generate and review order reports to ensure accuracy and completeness.
Claims and Credits Management:
Assist customers with claims and credits processes, ensuring proper documentation and resolution.
Collaborate with the Claims and Credits department to investigate and resolve customer complaints or product issues.
Provide exceptional customer support throughout the claims and credits process.
Phone Handling and Customer Service:
Answer incoming calls and provide professional and courteous assistance to customers.
Address customer inquiries, product information requests, product samples, and order status updates.
Resolve customer issues or redirect them to the appropriate department for further assistance.
Build and maintain positive relationships with customers to enhance satisfaction and promote repeat business.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
1-2 years of experience in a sales or administrative role.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office Suite and experience with CRM software.
Must be a self-starter and proactive.
Ability to multi-task in a fast-paced environment.
Ability to work closely with peers on team orientated goals.
Ability to follow company directives and instruction.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to stand.
Continually required to walk.
Frequently required to sit.
While performing the duties of this job, the noise level in the work environment is usually moderate; loud.
The employee must occasionally lift and/or move up to 10 pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-ApplyCustomer Experience Representative
Inbound sale representative job in Tonawanda, NY
Customer Experience Representative Compensation: $23.00-$25.00 per hour What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
What You Will Do
* Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries.
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing.
* Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions.
* Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
* Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs.
* Identify opportunities for cross selling and upselling.
* Collect and enter orders for new or additional products or services.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
* Ensure that appropriate actions are taken to resolve customers' problems and concerns.
* The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way.
* Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent.
* 2-3 years of customer service/sales experience required.
* Excellent communication skills including active listening.
* Comfortable upselling and cross selling products.
* Service-oriented and able to resolve customer grievances.
* Proficient computer skills with the ability to learn new software.
* Good time management skills to prioritize and plan work activities.
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner.
* Reacts well under pressure and treats others with respect.
* Works efficiently and effectively, both independently and as a team to ensure call standards.
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
Account Service Representative
Inbound sale representative job in New York, NY
Who We Are: Oppenheimer & Co. Inc. (Oppenheimer) is a leading middle-market investment bank and full-service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making, trust services and investment advisory and asset management services.
Job Description:
Oppenheimer Asset Management (OAM) offers high net worth and institutional investors the opportunity to participate in a wide range of traditional and non-traditional investment strategies.
The Account Services Group is responsible for servicing all programs offered by OAM. We are looking for a highly motivated self-starter who is interested in a career in Asset Management Administration. Candidate must possess the ability to multi-task and manage multiple domestic and international client relationships in addition to the following:
Candidate Requirements:
* Proficiency in Microsoft Excel with knowledge of lookups and intermediate functions.
* Highly effective communication skills, verbal and written, with ability to work in a team environment.
* Above average organization, prioritization and problem solving skill set while performing numerous miscellaneous account administrative duties.
* Ideal candidate has a strong understanding of investment products (stock, bonds, ETFs, fixed income, etc.) and overall securities brokerage operations.
Responsibilities:
* Ensuring that prospective investors meet suitability requirements and standards to invest in a structured program while complying with anti-money laundering guidelines.
* Processing investor advisory agreements, and translating the information in client data bases.
* Interacting with financial advisors, sales assistants, custodians and third-party service providers.
* Coordinating with third party managers reviewing account opening documents and client restrictions to ensure client funds are invested in a timely manner while adhering to the client signed agreement.
* Sending regulatory and firm required client correspondence to clients where needed.
* Producing / reviewing ad hoc reports for senior management.
* Providing a high quality of service to financial advisers and their clients who are predominately high net worth and institutional investors.
* Contributing to internal project initiatives and helping to coordinate the launch of new product offerings and communication with third party vendors and managers.
* Facing off with the broker dealer for prompt resolution of client inquires, knowing when situations need to be escalated to senior management.
Compensation:
For job postings in New York City, Oppenheimer is required by law to include a reasonable estimate of the salary range for this role. This salary range is specific to the City of New York and takes into account the wide range of factors that are considered in making salary decisions including but not limited to your skills, qualifications, experience, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current base salary range is $55,000.00 - $65,000.00 at the time of this posting. Also, certain positions are eligible for additional forms of compensation such as discretionary bonus.
All Position - Sales, Customer Retentions, Delivery Specialists
Inbound sale representative job in Dunkirk, NY
Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like Customer Service? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a "Yes!", then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
* How would you like to have Sundays off? Yes, every Sunday we are closed!
* Paid time off including vacation, personal days, and holidays
* Medical, Dental, Vision, Short Term Disability
* Company paid Long-Term Disability and Life Insurance
* Employee Assistance Plan
* 401k Plan with a company match
* Bonus & commission opportunities paid monthly!
* Ongoing training and development
* A family friendly work environment
* Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customer service program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
* Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
* Must have a valid state driver's license and safe driving record
* Must be 18 years of age or older
* Bi-lingual is a PLUS!
Physical Requirements
* Positions routinely require lifting, loading, and "dollying" merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
Inside Sales Representative T1
Inbound sale representative job in Melville, NY
JOB TITLE: Inside Sales Representative T1
EMPLOYER: Sherwood Lumber Corporation
DEPARTMENT: Sales
REPORTS TO: Inside Specialty Manager
SUMMARY: We are seeking a highly motivated Inside Sales Representative to join our team in the Exterior Building Division. The Inside Sales Representative will be responsible for order entry and associated tasks, Claims and Credits management, and handling phone calls and customer service-related tasks. This position reports directly to the Inside Sales Manager (ISM).
DUTIES AND RESPONSIBILITIES:
Order Entry and Associated Tasks:
Accurately enter sales orders into the system with attention to detail and order specifications.
Coordinate with customers, suppliers, and internal departments to ensure timely order processing and delivery.
Address any order-related inquiries or issues promptly and professionally.
Generate and review order reports to ensure accuracy and completeness.
Claims and Credits Management:
Assist customers with claims and credits processes, ensuring proper documentation and resolution.
Collaborate with the Claims and Credits department to investigate and resolve customer complaints or product issues.
Provide exceptional customer support throughout the claims and credits process.
Phone Handling and Customer Service:
Answer incoming calls and provide professional and courteous assistance to customers.
Address customer inquiries, product information requests, product samples, and order status updates.
Resolve customer issues or redirect them to the appropriate department for further assistance.
Build and maintain positive relationships with customers to enhance satisfaction and promote repeat business.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
1-2 years of experience in a sales or administrative role.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office Suite and experience with CRM software.
Must be a self-starter and proactive.
Ability to multi-task in a fast-paced environment.
Ability to work closely with peers on team orientated goals.
Ability to follow company directives and instruction.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to stand.
Continually required to walk.
Frequently required to sit.
While performing the duties of this job, the noise level in the work environment is usually moderate; loud.
The employee must occasionally lift and/or move up to 10 pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Auto-Apply