On-Site Technical Customer Service Rep - Starting at $16/hr.
Inbound sale representative job in Tennessee
Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION.
Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
What We're Looking For:
Ability to multitask in and navigate between screens efficiently while assisting customers
Comfortable in a fast-paced environment
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Key Skills and Responsibilites:
Handle inbound customer service calls
Drive customer satisfaction through voice, chat and email communication
Navigate multiple systems and tools
Recommend product solutions for unique customer needs
Why You Should Join Us:
Pay: $17/hour base rate + growth opportunities up to $19/hour
100% paid training
Dedicated time to skill development
Benefits including medical, dental, life, and vision insurance
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)
Employee Assistance Program (EAP)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Inside Sales Representative
Inbound sale representative job in Memphis, TN
General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Memphis, TN location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally with customers in a fast-paced sales environment.
Responsibilities will include:
Inside sales
Invoicing
Answering the phone
Data entry in SAP computer system
Cash sales
Liaising with outside sales team
Job Requirements:
2-5 years customer service experience; inside sales experience
Must be a self-starter who possesses excellent PC skills; knowledge of SAP a plus
Strong communication skills, including both written and verbal communications
Associate or Bachelor's degree in Business, Marketing or related curriculum preferred
We offer competitive compensation as well as a comprehensive benefits package.
********************
Inbound Sales Representative - Implementation
Inbound sale representative job in Brentwood, TN
What We Need Corpay is currently looking to hire an Inbound Sales Representative to join our Small Fleet team, within our Comdata division. This position falls under our North American Trucking line of business and is located in Brentwood, TN. In this role, you will be responsible for identifying potential prospects, qualifying the prospect and completing the sales cycle to finalize evaluation of that prospect, and completion of agreement. You will report directly to Manager of Small Fleet and regularly collaborate with North American Trucking inside sales team.
How We Work
As an Inbound Sales Representative, you will be expected to work in office location environment. Corpay will set you up for success by providing:
Assigned workspace in office and home office
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Scheduling, allocating workloads, training, counseling, establishing goals and benchmarks, monitoring progress versus established goals
Performing initial contact by email or phone to potential prospects
Developing inside sales selling techniques
Initiating and completing research on new prospects in specific vertical markets
Obtaining complete and accurate customer contact information and other details as necessary
Entering all information in prospect database
Evaluating prospects to determine their potential
Completing presentation of appropriate program to potential prospects
Completing sales process with potential prospects that includes: initial call qualification, close of sale, start up and account development
Performing other duties as assigned by the Inside Sales Manager or Vice President of Inside Sales
Qualifications & Skills
High School Diploma required; Associate Degree preferred
1+ years of proven sales success is preferred
Knowledge of MS Word, Excel and PowerPoint
Must be self-motivated and have the ability to work with minimal supervision in a team environment
Exhibit professional skills and relate well with others
Excellent communication skills including verbal and written form
Illustrate an outgoing personality and demonstrate personal confidence
Character makeup should be appropriate for sales position based on standard SPQ test
Must be able to work on numerous projects at once
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
#LI-CC3
#INDSALES
Customer Sales and Service Representative
Inbound sale representative job in Memphis, TN
We are the world's largest Fluid Power Distributor and we are looking to hire a Customer Sales & Service Representative to add to our team! Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
As a member of the Applied Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders. You will provide sales support and service to original equipment manufacturers (OEMs), industrial companies, engineering firms, heavy equipment customers, etc. where fluid power is utilized. While the majority of your interactions will take place over the phone, this is not a call center environment, but rather a service and parts center.
Why join us?
There is a reason we have been named a Best Workplace multiple times. For all that you bring to your work, you'll receive the rewards and resources you need to feel fulfilled both professionally and personally. So, in addition to competitive pay and all the benefits you'd expect from an industry leader (401K, insurance, time off, etc.) we also provide:
A LASTING CAREER - Career path for this role is moving up to a sales or management career.
Professional development and training
Great work/life balance
What you'll do:
This isn't a typical call center role. Our guiding principle of taking care of the customer allows you to do far more than just field complaints. You will act as an inside sales partner and provide our customers with assistance to a wide variety of questions and problems and will build ongoing business relationships with our customers. You will also occasionally do some hands-on work that will require mechanical aptitude - (don't worry, as long as you don't feel overwhelmed at assembling furniture, that's enough of an aptitude for us to teach you.)
Requirements:
6 months + of customer service, call center or inside sales experience
High school diploma or equivalent
Excellent interpersonal and communication abilities
Solid organizational skills, including the ability to manage multiple competing priorities
Apply now for our industrial customer service rep role and watch your ideas and input drive what's next for our business.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
Auto-ApplyEntry Level Customer Representative
Inbound sale representative job in Nashville, TN
Now Hiring: Entry Level Customer Representative at Prime Management
Kickstart your career with a fast-growing leader in promotional products!
Prime Management, a dynamic and expanding company specializing in promotional products, is looking for a motivated Entry Level Customer Representative to join our team in Nashville, TN. We're known for delivering cutting-edge promotional solutions and top-tier client service-and now we're looking for someone like you to help us grow even stronger.
As an Entry Level Customer Representative, you'll be the face of our customer experience. You'll help process orders, provide product guidance, and ensure each client receives outstanding service that keeps them coming back.
What You'll Do:
Manage and process customer orders using our software system
Deliver prompt, professional, and personalized customer service
Learn our product catalog and recommend solutions based on client needs
Troubleshoot and resolve any customer concerns with care and efficiency
Build and maintain strong customer relationships
Collaborate with team members to support client satisfaction
What You'll Bring:
Strong communication and interpersonal skills
A customer-first attitude and commitment to quality service
Organizational skills with great attention to detail
Willingness to learn about promotional products and new technologies
A team-oriented mindset and problem-solving abilities
The ability to thrive in a fast-paced, evolving environment
Perks & Benefits:
Flexible work schedule
Personalized training and career development
Weekly pay with hourly base + commission + bonus opportunities
AT&T discounts
Unlimited vacation and personal days
Inclusive and supportive team culture
The freedom to make an impact and see your results in action
Whether you're just starting out or looking to launch a new career path, Prime Management offers the tools, training, and environment to help you succeed.
Equal Opportunity Employer:
Prime Management is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
Auto-ApplyCustomer Technical Representative II
Inbound sale representative job in Nashville, TN
Provide technical assistance to liaise on engineering and technical matters to internal and external customers on maintenance, repair, overhaul, warranty and training of Embraer aircraft structures, systems and components. JOB RESPONSIBILITIES
* Analyze and evaluate service bulletins, reports, documents, manuals, technical publications, technical problems, warranty claims and component repairs.
* Analyze and provide engineering dispositions / recommendations on issues / matters related to aircraft structures and aircraft systems / components.
* Present and discuss alternative solutions for maintenance problems.
* Stay current with air management, landing gears, hydraulics, mechanical, flight controls, avionics, electrical, fuel, power plant, interior and structure systems of Embraer Commercial aircraft.
* Support Engineering OEM
* Provides Feedback, Problem Areas, Maturity Life Cycle
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
* Associate's degree or high school graduate with technical training and knowledge normally achieved through graduation from a university or equivalent experience.
* A&P preferred
Experience:
* Minimum 5 years of experience in a specialized functional discipline
* Engineering internship or work experience acquired in airline or aviation/aeronautical industries is highly desired.
* A successful track record and experience with process improvement in maintenance and/or production environments
* 5 or more years of verifiable hands-on experience spent in the repair, maintenance, overhaul or manufacture of Commercial Jets.
Knowledge, Skills & Abilities:
* Comprehension required of fundamental practices associated within the field of work assigned.
* Limited knowledge of industry policies and practices which are gradually obtained via this entry level.
* Knowledge of aircraft systems and structures.
* Knowledge of the Embraer products and the organization.
* Ability to interpret and read technical drawings.
* Proficient with computer and mobile platforms (including the Office suite), Web and E-mail Tools
* Good presentation skills.
* Detail oriented and focused on customers' needs.
* Flexible and able to multi-task in a fast paced environment.
* Ability to perform under pressure.
* Desirable: Microsoft Office Access & Excel VBA
* High level communication skills, written and verbal.
* Strong presence on maintenance/ production floor continuously driving improvement.
* Analytical problem-solving ability, process oriented.
* Understand, read and write English
Working Conditions / Environment / Special Requirements
* Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
* As required by the position, must have the ability to wear a respirator as per OSHA 29 CFR 1910.134 "Respirator Protection" regulations with no restrictions that would prevent the proper use and/or seal of the respirator.
* Employees will be subject to the random drug and alcohol testing under FAA regulations
* Ensures employment law, work security/safety rules, and company policy and procedures compliance.
* Ability to work flexible hours and different shifts if required
Embraer is an Equal Opportunity Employer.
Customer Sales and Service Representative
Inbound sale representative job in Memphis, TN
Job Description
A Farmers Insurance Customer Sales and Service Representative provides customer support by answering inquiries, resolving issues, and managing accounts, while also generating sales by providing quotes, cross-selling products, and asking for referrals. Key responsibilities include handling a variety of customer interactions via phone and email, documenting records, maintaining product knowledge, and meeting sales goals.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Meet new business production goals and objectives as established.
Develop insurance quotes, make sales presentations, and close sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Take premium payments from customers.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Prospecting and generating new business through leads & referral sources.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Exceptional Business Writing and Editing Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Strong work ethic and leadership skills.
Custom Cabinet Sales Rep.
Inbound sale representative job in Nashville, TN
Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Nashville area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
Account Servicing Representative
Inbound sale representative job in Knoxville, TN
Account Servicing Representatives (ASR) are responsible for processing client funding requests in an accurate and timely manner. They are responsible for following company guidelines to resolve account exceptions within a reasonable timeframe to ensure optimal outcomes for clients and customers. ASRs are a part of the Loan Servicing Team and work closely with the Customer Success team to ensure customer requests are maintained efficiently to meet the needs and expectations of their assigned customers.
RESPONSIBILITIES
Ensuring that funding summaries and total sheets are accurate and sent timely to our banking partners and clients.
Resolving account exceptions, managing a clean ClearPath Inbox and keeping provider action accounts to a minimum to facilitate prompt funding of accounts.
Analyzing customers' exceptions and workmaps to determine ways internally or externally to minimize these activities.
Assist in the analysis of customers' performance to identify opportunities for increased loan volume.
Report all variances and potential issues to management.
Works closely with internal resources to ensure customer and banking partner satisfaction as well as successful problem resolution.
Maintains a strong working knowledge of their customers' patient accounting systems and organizational structure.
Protect company data at all times.
Educate yourself on security measures to protect company property (e.g. shoulder surfing, phishing attacks, etc), be aware if all potential threats and surroundings, never write down information from your computer's monitor, and do not share any company information unless you have confirmed that person's identity.
Maintains knowledge of the Bank Secrecy Act (BSA) and the ClearBalance policies that support compliance with BSA.
Performs all duties in a manner that fully supports compliance with all laws and ClearBalance policies.
Other duties as assigned.
EDUCATIONAL AND PROFESSIONAL REQUIREMENTS
High School Diploma
2 years of experience in a banking, accounting, or similar business role
PERFORMANCE MEASURES
Maintain a high level of accuracy in correspondence and reporting to banking partners and clients.
Achieve customer objectives defined by company management in the exception process.
Maintains high customer satisfaction ratings that meet company standards.
Completes required training and development objectives within the assigned time frame.
Follow compliance requirements.
COMPANY DESCRIPTION:
ClearBalance is the leading provider of consumer-friendly patient financing programs to
U.S. based hospitals and health systems. Our programs provide a positive experience for patients who need the ability to repay their healthcare expenses with manageable monthly payments while our healthcare partners are able to significantly improve operating margins and minimizes patients referred to collection agencies. ClearBalance has been at the forefront of patient pay management since 1992, setting and delivering a high bar
for patient financing solutions, patient pay reimbursement, revenue cycle IT expertise, and the patient/consumer experience.
Inside Sales Representative
Inbound sale representative job in Milan, TN
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive.
If you're passionate about food, technology, and making a real impact, your seat at the table is ready.
Discover life at TheFork
What you will do:
* The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TheFork / ElTenedor / LaFourchette.
* You have to acquire these restaurants by phone; collect the information required for qualification of the restaurant and discover of their needs.
* After qualification explain the benefits to the restaurant to join our network and use of our TheForkManager software.
* The role requires the ability to work independently to meet an individual sales quota as well as part of a wider team to support the overal country and regional quota.
Who you are:
* 2-3 years experience as a commercial, prospecting and customer management B2B online environment and / or leisure-restoration.
* Self motivation and a proactive attitude to developing new prospects and closing deals is key to being successful in the role
* Sales motivation and drive
* Problem-solving skills
* Team player
* Strong ability to influence at all levels and strong negotiations skills
* Higher education in commerce and or restaurant business and, or hospitality
* Languages: Italian native and fluent English
* Excellent communication and people skills
* Serious and committed, with polite and positive attitude
* Customer orientation
* Emphatic
* Dynamic and perseverant person
* Oriented results
* Knowledge with SalesForce program or with ContactCenter programs.
What we offer you:
An awesome team
A permanent contract (that can be useful in life)
️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
Health insurance fully covered by the company
Life & Disability Insurance at no cost to the employee
Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
Amazing offices with dining, coffee points and leisure area
Team building events
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to *********************************. Our HR team will review the request and respond accordingly.
#LI-FF1
Auto-ApplyAccount Service Representative (Personal Banker)
Inbound sale representative job in Franklin, TN
Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities of the Branch Creek office located at 580 Franklin Rd Suite 100, Franklin, TN 37069. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. The Branch Creek hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. If applicable, an initial six to eight week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If you are interested in applying for this position, please click Apply.
Duties and responsibilities include but are not limited to the following:
Serve as a primary Account Service Representative.
Meet with members to determine their banking needs and recommend appropriate accounts.
Assist members with enrolling in credit union products and services.
Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures.
Ensure all required account documents are completed accurately.
Strive to meet cross sell goals.
Assist members with certificates, IRA and HSA accounts.
Serve as a Notary Public and Signature Guarantee for credit union transactions.
Open and close safe deposit boxes.
Maintain a working knowledge of the credit union's core processing system.
Serve as a Consumer Loan Processor.
Meet with members to determine their lending needs and recommend appropriate loan type.
Maintain an active knowledge base of lending products, guidelines, policies, and procedures.
Identify and recommend additional products that meets the member's needs.
Ensure all required lending documents are completed accurately.
Make follow up outbound calls to members to inquire about lending needs.
Strive to support branch lending goals.
Serve as back-up Teller/Member Service Representative (MSR).
Perform various member transactions such as deposits, withdrawals, and loan payments.
Ensure transactions are posted efficiently and correctly.
Assist in balancing branch cash machines.
Ensure cash drawer is in balance daily.
Answer member telephone inquiries.
Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
Open and close the office on a rotating basis or when necessary.
Assist branch office with record keeping of employee absences and training when necessary.
Develop a working knowledge of the credit union's data and word processing system.
Any other duties assigned by my supervisor or management.
Qualifications:
Must have a HS diploma or GED and be at least 18 years of age.
Must be able to work a flexible schedule and travel to other office locations when needed.
Must be able to stand for long periods of time and do some heavy lifting.
Must have 1-2 years of cash handling experience.
Banking experience is desired.
Benefits and Compensation:
Bonus and incentive opportunities
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Auto-ApplyCustomer Solutions Representative - Fulfillment Operations
Inbound sale representative job in Knoxville, TN
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
JOB SUMMARY:
The Customer Solution representative will be the escalation point to solve complex problems that are reported by customers and regulatory agencies and to communicate the progress of the solution to the reporting employee, regulatory agencies, and/or affected customer.
The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and retain critical information concerning customer inquiries. The representative should be able to foresee, project, and recommend solutions to potential problems as well as identify broad impact issues within the company and work with all departmental management to prevent situations which cause negative customer relations.
JOB DUTIES AND RESPONSIBILITIES:
COMMUNICATION- 45% OF THE JOB
* Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels
* Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined
* Raises awareness of customer issues that may exceed service level
* Update submitters / regulators agencies of progress towards and completion of customers inquires
* Communicates recurring issues as appropriate
ISSUE MANAGEMENT- 45% OF THE JOB
* Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information
* Obtains additional information if required to define issue
* Document all activities and communications in issue management system
* Identifies root-cause of customer issue and recommends appropriate solution
* Able to manage multiple issues and ensure resolutions are resolved within service levels
ADDITIONAL RESPONSIBILITIES AND PROCESS IMPROVEMENT- 10% OF THE JOB
* Identify opportunities and provide feedback relating to continuous company/ department improvement
* Works effectively as a team member
* Demonstrates Firstpower in attitude and relationships
JOB REQUIREMENTS:
* Excellent written and verbal skills
* Ability to manage multiple problems effectively
* Knowledge of bank products and systems
* Ability to analyze problems, identify trends and recommend solutions
* Interpersonal skills to work with various levels of management and difficult customers
JOB QUALIFICATIONS:
* Two to three years' experience in bank product service/operations.
* BA, BS degree or equivalent in experience
* Experience with banking products and systems
* Two years' experience written and verbal direct customer communications
Hours
* Monday - Friday
* 9:30 AM - 6:00 PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Local Moving Sales Specialist - Inbound Sales, Virtual Estimates
Inbound sale representative job in Memphis, TN
Job DescriptionSalary: $40K Base Salary
Local Moving Specialist Inbound Sales, Virtual Estimates, & Ready Roles Sales
Department: Sales & Business Development
Reports to: Sales Team Lead
Position Overview
The Local Moving Specialist is responsible for handling inbound moving estimates, conducting virtual estimates for local and long-distance moves, executing the Realtor Program, selling Ready Roles services, and driving corporate relocation and property management partnerships.
This role operates as the primary inbound sales representative in the queue, conducting virtual estimates for local moves under 4,000 sq. ft., long-distance moves under 2,000 sq. ft., and referring larger long-distance moves to the Head Sales Specialist for on-site estimates.
Additionally, this position is the companys go-to salesperson for Ready Roles, conducting virtual consultations with moving companies and converting inquiries into Ready Roles placements.
The Local Moving Specialist is required to follow the 5X Follow-Up System to maximize conversion rates and ensure no lead is lost.
Key Responsibilities
Inbound Sales Queue & Virtual Estimate Management
Serve as the first point of contact for inbound moving inquiries, handling calls, web inquiries, and virtual appointment requests.
Conduct virtual estimates for:
Local moves under 4,000 sq. ft.
Long-distance moves under 2,000 sq. ft.
Schedule on-site estimates with the Head Sales Specialist for:
Long-distance moves over 2,000 sq. ft.
Complex residential moves requiring an in-person assessment.
Ensure all inbound leads are promptly engaged and scheduled for virtual estimates to maximize efficiency.
Track all estimates & appointments in the CRM, ensuring proper follow-ups.
5X Follow-Up Process & Lead Conversion
Follow the 5X Follow-Up Rule for all inbound estimates, ensuring proper engagement before marking a lead as lost.
Confirm all virtual estimate appointments via text, call, and email to minimize no-shows.
Re-engage unbooked leads with urgency messaging and tailored solutions to push conversions.
Work with the Inside Sales Manager (PH Team) to ensure all unbooked estimates receive structured follow-ups.
Ready Roles Sales & Virtual Consultations
Manage the Ready Roles virtual sales queue, ensuring all inbound inquiries are addressed and scheduled.
Conduct virtual consultations with moving companies looking to integrate virtual assistants into their operations.
Guide clients through the Ready Roles sales process, explaining how virtual assistants can support their business.
Ensure all Ready Roles consultations result in a clear next stepwhether its placement, follow-up, or further discussion.
Log all Ready Roles inquiries in CRM and track conversion rates for placement success.
Coordinate with the Ready Roles fulfillment team to ensure smooth onboarding for new clients.
Execute structured follow-ups on all Ready Roles leads, ensuring that no sales opportunities are lost.
Realtor Program Relationship Management & Growth
Manage and engage with 25 of the top 200 Realtors, ensuring consistent referrals.
Attend at least two Realtor networking events per quarter to maintain relationships and generate new move leads.
Track all Realtor touchpoints in the CRM, ensuring full transparency in referral activity.
Work closely with the Sales Team Lead to ensure Realtor outreach is executed across the sales team.
Chamber of Commerce Representation & Local Networking
Represent Big League Movers at a local Chamber of Commerce (TBD based on employees residence).
Engage with local businesses, apartment communities, and real estate professionals to drive referral growth.
Track and report Chamber-generated leads, ensuring follow-ups occur within 48 hours.
HR Manager & Corporate Relocation Program Development
Maintain active membership in the Society for Human Resource Management (SHRM) and attend SHRM events monthly.
Meet with customers relocating for work and connect with their HR departments to establish corporate relocation partnerships.
Develop and implement structured relocation packages to simplify moves for companies relocating employees.
Schedule & conduct at least one HR presentation per month to position Big League Movers as the preferred corporate relocation provider.
Property Management, Apartment & Self-Storage Partnerships
Maintain active membership in the local Apartment Association and attend networking events monthly.
Develop partnerships with property managers, apartment leasing agents, and self-storage leasing agents to generate ongoing move referrals.
Schedule & conduct at least one presentation per month for apartment managers, leasing agents, or self-storage operators to strengthen referral partnerships.
Track & report all property manager and apartment-generated leads, ensuring follow-ups occur within 48 hours.
Sales Performance & Follow-Up Strategy
Adhere to the 5X Follow-Up Rule for all estimates, ensuring full engagement before marking a lead as lost.
Ensure accurate CRM tracking of all lead interactions, referral partnerships, Ready Roles sales, and corporate relocation leads.
Generate weekly reports on estimate conversion rates, Realtor engagement success, Ready Roles consultation bookings, and business development progress.
Success Metrics (KPIs)
Estimate-to-Booking Rate: 50%+ conversion for moves under 4,000 sq. ft.
Realtor Program Engagement: Consistent touchpoints with 25 assigned Realtors & 5+ referrals per month.
Local Move Growth: Attract 20+ new local move clients per month from inbound and referral sources.
Follow-Up Compliance: 100% of leads receive structured follow-up per the 5X Rule.
HR & Corporate Relocation Growth: Secure at least 2 new HR relocation partnerships per quarter.
SHRM Participation: Attend SHRM events monthly & present to HR managers quarterly.
Property Manager & Apartment Growth: Develop at least 5 active referral relationships per quarter.
Apartment Association Participation: Attend Apartment Association events monthly & present to leasing agents quarterly.
Ready Roles Sales: Convert Ready Roles consultation inquiries into successful placements, hitting monthly sales targets.
Networking ROI: Convert 10+ move leads per month from Realtor & Chamber networking efforts.
Why This Role Matters
The Local Moving Specialist is the primary driver of inbound move sales, Realtor engagement, Ready Roles sales, and corporate relocation growth. By managing the sales queue, executing structured follow-ups, and developing business relationships, this role directly impacts move bookings, consulting sales, and referral-driven growth.
Key Outcomes:
Higher virtual estimate & on-site booking conversion rates.
Expanded Realtor Program with consistent referral growth.
Increased move bookings through Chamber of Commerce & apartment community partnerships.
Established corporate relocation packages with HR managers to generate consistent employee relocation leads.
Increased Ready Roles consultation sales through structured virtual engagement.
Faster lead response times & optimized follow-ups, reducing lost opportunities.
This position is ideal for a results-driven sales professional who thrives in networking, referral partnerships, and high-volume lead conversion.
Inside Sales Representative
Inbound sale representative job in Nashville, TN
OES Equipment, part of the DPR Family of Companies, is a fast-paced supply and rental equipment company in the construction industry. We are seeking a motivated Inside Sales Representative to serve as a key customer contact and resource for our clients. They will be reporting to the leadership of the Nashville office but will be located at our jobsite location in the Huntsville, AL area.
This role requires a positive and outgoing attitude, attention to detail, the ability to be a team player and to provide excellent customer service, act as the subject matter expert for our product lines and services as well as ensure customer satisfaction through quality work and timely order fulfillment. Responsibilities will include but may not be limited to the following:
Duties and Responsibilities
Building key relationships to provide outstanding customer service.
Receiving, placing, and filling customer orders.
Providing and recommending solutions to the customer.
Placing and receiving purchase orders.
Quoting and invoice processing.
Data entry and other miscellaneous office management tasks as needed.
Required Skills and Abilities
Proven success in a sales and customer focused environment.
Excellent listening and communication skills.
Intermediate proficiency in Microsoft Office Suite.
Strong work ethic and a “can-do” attitude.
Ability to work in both a team environment and independently.
Education and Experience
1-2+ years of sales experience required.
Construction supply and equipment industry knowledge preferred.
Experience with RentalMan (Wynne Software) a plus.
Knowledge of Coupa (P2P software) preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.
DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
Explore our open opportunities at ********************
Auto-ApplyInside Sales Representative - Distribution
Inbound sale representative job in Bristol, TN
INSIDE SALES REPRESENTATIVE - DISTRIBUTION
DEPARTMENT: SALES
REPORTS TO: SALES MANAGER - DISTRIBUTION
The distribution inside sales representative is responsible for quoting new and existing opportunities, managing existing accounts, assist in development/growth with new accounts, and achieve sales objectives established by the Distribution Sales Manager.
ESSENTIAL JOB FUNCTION:
Manage service center/distribution accounts while maintaining positive customer relationships.
Qualify new potential distributors/ setting up new accounts / following first order to a successful delivery.
Work with the outside sales representative to establish, manage, and grow new potential distributor accounts and ship to's within current customer base
Quoting of new custom shapes and standard shapes- working directly with outside sales and the Distribution Sales Manager
Issue pricing and lead time for quotes, follow up on quotes, and provide feedback to the Distribution Sales Manager.
Issue monthly price sheets
Respond promptly to customer inquiries- within one hour to 24 hours depending upon the inquiry.
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments
Communicate daily with the Scheduling department on Hot items as needed
Coordination of shipping schedules and delivery of metal with sales and customers
Clear ability to multi-task, learn and leverage a variety of application
Handle and resolve customer complaints in a positive and professional manner
SKILLS AND ABILITIES REQUIRED:
Establishing and Maintaining Interpersonal Relationships - developing constructive and cooperative working relationships with others, and maintaining them over time.
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions
Getting Information - observing, receiving, and otherwise obtaining information from all relevant sources.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates - providing information to supervisors, co-workers, and subordinates by e-mail, telephone, or in written form
Resolving Conflicts and Negotiating with Others
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
Organizing, Planning, and Prioritizing Work - developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing Administrative Activities - performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
Processing Information - compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Interacting with Computers - using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Excellent communication skills - verbal and written with the ability to listen attentively
Excellent intrapersonal skills
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma, general education degree or equivalent
A minimum of 3 years experience and knowledge of sales/customer service principles and practices
Knowledge of relevant computer applications
Knowledge of administrative procedures
Product knowledge
Auto-ApplyRepresentative - Inside Sales
Inbound sale representative job in Nashville, TN
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customer's buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.
Qualifications:
High School Degree or Equivalent required; Bachelors' degree preferred
Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
Familiar with Microsoft Office, and ability to perform basic computer skills
Ability to perform multiple tasks simultaneously
Working in team environment
Communicate clearly, both verbally and in written form
Attention to detail
Ability to prospect and market concepts to existing and potentially new accounts
Take action and solve a range of problems that may be difficult but are not typically complex
Identify and define problems and possible solutions independently; chooses among existing solutions
Ability to work independently with general supervision
Ability to travel 0% - 25%
#LI-RS
Auto-ApplyInside Sales Representative, Nashville TN
Inbound sale representative job in Nashville, TN
Come Join a Great Team!! Empire Distributors Inc, A Leading Beverage Distributor is now hiring an Inside Sales Representative. Our company offers competitive wages, potential growth opportunities, and excellent benefits that include, but aren't limited to healthcare, retirement benefits, paid time off, company paid life insurances, and supplemental Aflac and legal plans.
Salary: 16.00 hourly with Benefits.
strong Preference for Bilingual
Summary
Provides telephone customer service and assistance. Communicates directly with customers and assists in resolving problems. Records information and processes files to ensure appropriate documentation is maintained.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Processes all necessary paperwork and correspondence to establish new accounts.
Talks with customers by phone or in person and receives orders. Addresses customer questions, concerns or needs.
Maintains control and processes actions involving order voids, return orders, call backs, and invoices not routed.
Maintains files for all documentation and correspondence.
Completes paperwork for order pickups, no charges, credits, and routine product orders. Updates customer files and information as needed.
Solicits sale of new or additional services.
Addresses complaints concerning billing or services rendered for On-Premise.
Refers complaints of service failures to appropriate manager.
Assists with daily, weekly, and monthly reports and distribution. Other duties as assigned by management.
Certificates, Licenses, Registrations -We obtain for you.
TN ABC Wholesaler's Employee Permit.
Computer Skills
To perform this job successfully, an individual should have knowledge of Adobe Creative Suite Design software, Microsoft Office, and the ability to work will all forms of graphics files and programs.
" Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. "
On-Site Technical Customer Service Rep - Starting at $16/hr.
Inbound sale representative job in Bean Station, TN
Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 AND BE WILLING TO COMMUTE TO SITE DAILY: THIS IS AN ON-SITE POSITION.
Job Overview
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
What We're Looking For:
Ability to multitask in and navigate between screens efficiently while assisting customers
Comfortable in a fast-paced environment
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
Key Skills and Responsibilites:
Handle inbound customer service calls
Drive customer satisfaction through voice, chat and email communication
Navigate multiple systems and tools
Recommend product solutions for unique customer needs
Why You Should Join Us:
Pay: $17/hour base rate + growth opportunities up to $19/hour
100% paid training
Dedicated time to skill development
Benefits including medical, dental, life, and vision insurance
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)
Employee Assistance Program (EAP)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Customer Sales & Service Rep
Inbound sale representative job in Kingsport, TN
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customer service representative (CSR) in Kingsport, TN. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Process customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Driving and Delivering Material to Customers
Requirements:
1+ year customer service or inside sales experience
Strong attention to detail
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
This position is not eligible for relocation benefits and is expected to be performed on site.
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Solutions Representative - Fulfillment Operations
Inbound sale representative job in Knoxville, TN
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
**JOB SUMMARY:**
The Customer Solution representative will be the escalation point to solve complex problems that are reported by customers and regulatory agencies and to communicate the progress of the solution to the reporting employee, regulatory agencies, and/or affected customer.
The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and retain critical information concerning customer inquiries. The representative should be able to foresee, project, and recommend solutions to potential problems as well as identify broad impact issues within the company and work with all departmental management to prevent situations which cause negative customer relations.
**JOB DUTIES AND RESPONSIBILITIES:**
**COMMUNICATION- 45% OF THE JOB**
+ Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels
+ Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined
+ Raises awareness of customer issues that may exceed service level
+ Update submitters / regulators agencies of progress towards and completion of customers inquires
+ Communicates recurring issues as appropriate
**ISSUE MANAGEMENT- 45% OF THE JOB**
+ Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information
+ Obtains additional information if required to define issue
+ Document all activities and communications in issue management system
+ Identifies root-cause of customer issue and recommends appropriate solution
+ Able to manage multiple issues and ensure resolutions are resolved within service levels
**ADDITIONAL RESPONSIBILITIES AND PROCESS IMPROVEMENT- 10% OF THE JOB**
+ Identify opportunities and provide feedback relating to continuous company/ department improvement
+ Works effectively as a team member
+ Demonstrates Firstpower in attitude and relationships
**JOB REQUIREMENTS:**
+ Excellent written and verbal skills
+ Ability to manage multiple problems effectively
+ Knowledge of bank products and systems
+ Ability to analyze problems, identify trends and recommend solutions
+ Interpersonal skills to work with various levels of management and difficult customers
**JOB QUALIFICATIONS:**
+ Two to three years' experience in bank product service/operations.
+ BA, BS degree or equivalent in experience
+ Experience with banking products and systems
+ Two years' experience written and verbal direct customer communications
**Hours**
+ Monday - Friday
+ 9:30 AM - 6:00 PM
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.