How To Become An Inbound Sales Specialist: What It Is and Career Path

What is an inbound sales specialist and how to become one

Updated January 8, 2025

4 min read

Considered a job that mostly requires speaking and listening, an inbound sales specialist is most commonly considered as a sales representative who sells company products and services. The main responsibilities of an inbound sales specialist include answering phone calls, providing customers with solutions to their complaints, aiding customers, accepting and placing orders, and scheduling appointments.

A good inbound sales specialist must possess computer skills to operate computer programs and applications used in the business, listening skills to understand what is asked of them, and patience as some customers might have a hard time specifying their needs or problems.

One can become an inbound sales specialist without a bachelor's degree. As long as one possesses the minimum education requirement, a high school degree or even GED, and the skills, they have a chance for the position. The average salary for this work is $35,622, and one can even become a senior account manager as they move along their career.

ScoreInbound Sales SpecialistUS Average

Salary

3.0

Avg. Salary $37,898

Avg. Salary $59,228

Stability level

6.4

Growth rate -4%

Growth rate 0.3%

Diversity

3.7

Race

American Indian and Alaska Native 0.89%

Asian 3.93%

Black or African American 17.79%

Hispanic or Latino 17.79%

Unknown 3.52%

White 56.07%

Gender

female 50.78%

male 49.22%

Age - 33

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 33

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

6.0

Complexity level is intermediate

7 - challenging

Work life balance

10.0

Work life balance is excellent

6.4 - fair

Key steps to become an inbound sales specialist

Explore inbound sales specialist education requirements

Most common inbound sales specialist degrees

Bachelor's

38.5 %

High School Diploma

24.9 %

Associate

23.8 %

Start to develop specific inbound sales specialist skills

Skills	Percentages
Inbound Sales	17.72%
Customer Service	11.63%
Marketing Campaigns	7.21%
Customer Care	6.51%
Credit Card	5.61%

Complete relevant inbound sales specialist training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New inbound sales specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an inbound sales specialist based on U.S. Bureau of Labor Statistics data and data from real inbound sales specialist resumes.

Research inbound sales specialist duties and responsibilities

Manage call center productivity levels by maintaining CSR schedule adherence.
Provide upselling to existing customers.
Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.

Prepare your inbound sales specialist resume

When your background is strong enough, you can start writing your inbound sales specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an inbound sales specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable inbound sales specialist resume templates

Build a professional inbound sales specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your inbound sales specialist resume.