What Does An Inbound Sales Specialist Do At Sears Holdings
* Connects with customer via telephone and services the customers' needs, sells Protection Agreements, and positions additional Sears products* Applies skills in the area of communication, customer service and manages and resolves customer complaints* Delivers a sales presentation that is scripted and follows call strategies and adapts to change quickly* Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses the features and benefits of the Protection Agreement* Fields customer questions, researches required information using available resources to overcome specific objections raised by the customer* Corrects or updates customer information on record when appropriate* Closes the sale and is respectful of the customer's rights* Able to succeed in a structured and metric driven environment* Works together with other team members to provide the highest level of customer service and meet team goals* Complies with and adheres to selling policies, procedures and Company ethics* Properly records agreement, sales processing and recording* Performs other duties as assigned
What Does An Inbound Sales Specialist Do At Spectrum
* Actively and consistently support all efforts to simplify and enhance the customer experience Sell strategic communication solutions to commercial customers through inbound customer telephone calls and/or in response to sales leads (web-leads) Responsible for day to day sales activity management, funnel activity and focus on sales productivity Deliver revenue quota and achieve defined performance goals for close rate, bundle sell-in, average revenue per unit (ARPU), average revenue per sale (ARPS) and product penetration/connect goals Maintain a sales funnel.* Manage the sales cycle for multiple sales opportunities concurrently.* Initiate outbound calls to follow-up on leads, negotiate contracts and close sales.* Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting Proficiency in SBSC sales applications to ensure accurate and complete information within the appropriate database Perform other duties as requested