What Does An Inbound Sales Specialist Do At Wells Fargo
* Provide customer service with the objective of profiling customers and extending contact to sell new or additional products and /or services* Handles situations which require deviation from standard script and screens* Complete necessary system navigation and call tracking* Responsible for developing and maintaining knowledge of a variety of financial products and services* Handles calls with the intent of providing customer satisfaction and retention* Inbound Sales Specialists are expected to follow specific call processes that enable us to determine the best path for each customer’s situation.* We provide our Inbound Sales Specialists with continuous coaching and development which not only enhances their ability to provide exemplary service and production solutions to our customers, but also enhances the Inbound Sales Specialist’s career growth.* Our successful specialists will demonstrate self-motivation, a positive attitude, have the ability to work well on team and have a solid work history.* They also demonstrate strong listening, written and verbal communication skills.* They are receptive to coaching and feedback, have the desire to meet/exceed goals.* As an Inbound Phone Specialist you will be on the phones 100% of the time.* This is a Non-commission role.* The schedule of availability needed for the position is Monday through Friday and you will be expected to work a weekend rotation.* This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction.* As such, this position requires compliance with the S* A.F* E. Mortgage Licensing Act of 2008 and all related regulations.* Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.* Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
What Does An Inbound Sales Specialist Do At Centurylink
* Build and maintain strong customer rapport* Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect* Perfect the customer experience by providing superior service* Receive, listen to and respond to inbound calls from CenturyLink residential customers* Consult with customers to gather information and make recommendations for their communication and entertainment needs* Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues* Meet required sales objectives by offering and selling CenturyLink products and services on every call* Sell additional services and products by recognizing opportunities to up-sell; explaining new features* Use various computer systems/screens simultaneously to process sales and service orders* Consult, multi-task, and problem solve with the customers which includes handling complaints* Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines* Update job and product knowledge by participating in educational opportunities* Data entry with speed and accuracy
What Does An Inbound Sales Specialist Do At Charter Communications
* Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.* Consistently meet or exceed weekly and monthly inbound sales activity goals by coaching agents to sound telephone based selling techniques.* As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improve sales yield.* Identify and coach to upselling and cross selling sales opportunities.* Ensure that agents are educated on and abide by the business rules surrounding the selling of a customer. * Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve sales yield and, therefore, improve commission earnings potential.* Have a full understanding and be able to display proficiency at explaining all products and services to existing and prospective customers.* Acquire and demonstrate, via coaching and feedback, thorough knowledge of competitors’ pricing, packaging and products in an effort to teach the agents to conduct side by side comparisons of Charter’s and competitors’ products and services.* Full familiarity with current marketing campaigns and promotions.* Manage agent compliance of call handling metrics to include productive time, schedule adherence, average handle time, after call work, etc.. * Analyze and provide statistically-based recommendations on ways to improve agent sales performance.* Performance managed by proving frequent coaching based upon call monitoring and sales yield results.* Provide feedback on sales offers and business rules to support Charter’s sales strategy.* Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the sales function.* Perform other duties as required by supervisor
What Does An Inbound Sales Specialist Do At Cabela's
* Provide superior customer service by resolving issues and assisting with inquiries.* Communicate with customers via telephone and written correspondence to take actions on their account.* Identify ways to create and maintain an emotional connection with the customer that yields engagement with Cabela's and CLUB Visa and drives account acquisition, activation and retention.* Execute customer service duties including updating information, troubleshooting problems, providing information and processing payments.* Maintain knowledge of and be able to use foundational technology and systems interchangeably.* Elevate calls as appropriate.* Educate customers on how to avoid future problems and how to get more out of available products and services.* Maintain an awareness of trends, best practices and new information and share with customers in a way that enhances their overall experience.* Input data into the voice of the customer process and provide feedback on recommended changes.* Utilize conversations and correspondence with customers to determine root causes and other issues and notify management through identified channels regarding concerns and potential fixes.* Maintain awareness of security and regulatory guidelines to remain in compliance as part of daily duties and adhere to relevant policies and procedures.* Work with and maintain confidentiality of sensitive material and information.* Represent the team on activities and projects and participate in meetings and tasks as requested.*
What Does An Inbound Sales Specialist Do At The Hertz Corporation
* Are you sales driven????_** _Do_ _you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?_* The * Express Rent Kiosk Sales Specialist** is fast paced, sales driven, inbound call canter position * This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Express Rents Sales Specialists.* *_You are now standing virtually in front of a customer that could be hundreds or thousands of miles away_** ….just another innovative program HERTZ has implemented* Full time position - must be flexible to work any shift including days, evenings, weekends and holidays!!!_* Responsibilities include creating a pleasant customer experience by greeting and engaging customers **through a state of the art video link** , completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction.* The Express Rents Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.* Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.* Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.* Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.* Protect company assets through adherence to company policies and procedures.* Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.* These positions are_ **_7 days a week - flexible to work any shift:_** _must be flexible to work within these time frames; 40hrs a week; possible overtime available_*