At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Every day we provide unmatched convenience by serving approximately 66 million consumer and small business clients. At Bank of America, we strive to be a bank for everyone. Like the people we serve, we come from every walk of life. We are proud of our inclusive culture because when you create a workplace where all employees can thrive, everyone benefits.
As part of the Bank of America team, Client Solutions Specialist listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts by joining our team at Bank of America. We're seeking skilled sales professionals who can advise and advocate for our client's most important financial needs. Specialists are sales professionals who work in a call center and understand that being there for our clients is our number one priority. What would you like the power to do?
As a Client Solutions Specialist, you can look forward to
* Competitive suite of benefits including tuition/dependent care reimbursement, generous 401K and PTO offerings
* A schedule that works with your life. We have several schedule offerings to help you achieve better work-life balance. Ask one of our recruiters about our schedule options.
* Collaborating with a team of professional sales specialists and managers in a call center environment.
* Thriving in a fast paced, dynamic environment and interacting with clients throughout your day
* Communicating with clients throughout the entire shift with structured breaks.
* Navigating multiple computer systems while interacting with the client.
* Listening to, understanding and providing needs-based sales solutions for our clients.
* Incentive opportunities for meeting and/or exceeding critical performance standards.
* Long term career opportunity with multiple career development paths.
We'll help you
* Get training and on-the-job support from managers who are invested in your success. You'll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching.
* Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
* Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
We're a culture that
* Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
* Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
* Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
* Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
* Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Required skills:
* Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
* Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
* Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
* Is comfortable receiving ongoing performance feedback and coaching
* Enjoys ongoing change and learning new technology/processes
* Has an intermediate level of proficiency with computers
* Is self-motivated with excellent organizational skills
* Has strong decision-making and problem-solving skills
Desired skills:
* Experience in the banking/financial industry
* One year of sales experience with cross-selling, upselling or referring products
* Experience working in a call center
* Experience in telephone sales
* Experience with multi-solution customer offerings and bundling services
* Experience working as a Personal Banker managing high client volume
Advanced Client Solutions Specialists are responsible for delivering world class service, uncovering and understanding our clients known and unknown needs and finding solutions to those needs. Advanced Client Solutions Specialists interact with clients over the phone leveraging multiple computer based systems. Advanced Client Solutions Specialists are responsible for sales, operations, quality and client experience goals and take part in an incentive plan driven by their success in these thresholds. Advanced Client Solutions Specialists typically have a minimum of two year sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and enjoy working in a competitive, client centric and high energy environment.
Training/Start Date: Monday January 9, 2023
* Various 1st and 2nd shift schedules available *
Shift:
2nd shift (United States of America)
Hours Per Week:
40
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How to hire an inbound sales specialist
Inbound sales specialist hiring summary. Here are some key points about hiring inbound sales specialists in the United States:
- There are currently 4,138 inbound sales specialists in the US, as well as 62,148 job openings.
- Inbound sales specialists are in the highest demand in Jacksonville, FL, with 10 current job openings.
- The median cost to hire an inbound sales specialist is $1,633.
- It takes between 36 and 42 days to fill the average role in the US.
- Human Resources use 15% of their expenses on recruitment on average.
- On average, it takes around 12 weeks for a new inbound sales specialist to become settled and show total productivity levels at work.
How to hire an inbound sales specialist, step by step
To hire an inbound sales specialist, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire an inbound sales specialist, you should follow these steps:
Here's a step-by-step inbound sales specialist hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write an inbound sales specialist job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new inbound sales specialist
- Step 8: Go through the hiring process checklist
What does an inbound sales specialist do?
An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.
Post an inbound sales specialist job for free, promote it for a fee
Identify your hiring needs
Before you post your inbound sales specialist job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an inbound sales specialist for hire on a part-time basis or as a contractor.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?You should also consider the ideal background you'd like them an inbound sales specialist to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an inbound sales specialist that fits the bill.
This list presents inbound sales specialist salaries for various positions.
Type of Inbound Sales Specialist Description Hourly rate Inbound Sales Specialist $13-23 Sales Consultant Sales consultants are employees who work in the sales department of a company. They are usually more skilled than usual sales employees... Show more $17-46 Customer Sales Representative The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications... Show more $12-25 Create an ideal candidate profile
Common skills:- Inbound Sales
- Customer Service
- Marketing Campaigns
- Customer Care
- Credit Card
- Customer Satisfaction
- Customer Inquiries
- Outbound Calls
- Service Calls
- Financial Products
- Inbound Phone Calls
- Computer System
- Outbound Sales
- Product Knowledge
Responsibilities:- Manage call center productivity levels by maintaining CSR schedule adherence.
- Provide upselling to existing customers.
- Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
- Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
- Follow QA requirements on each call to maintain the percentage required.3.
- Modify existing accounts that need to port over information from other providers to Comcast's.
Make a budget
Including a salary range in the inbound sales specialist job description is a good way to get more applicants. An inbound sales specialist salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.
For example, the average salary for an inbound sales specialist in Arkansas may be lower than in West Virginia, and an entry-level engineer typically earns less than a senior-level inbound sales specialist. Additionally, an inbound sales specialist with lots of experience in the field may command a higher salary as a result.
Average inbound sales specialist salary
$37,898yearly
$18.22 hourly rateEntry-level inbound sales specialist salary$29,000 yearly salaryUpdated January 29, 2026Average inbound sales specialist salary by state
Rank State Avg. salary Hourly rate 1 Oregon $47,114 $23 2 Colorado $44,996 $22 3 North Carolina $43,127 $21 4 Washington $41,705 $20 5 California $41,177 $20 6 Virginia $40,656 $20 7 Florida $40,652 $20 8 New York $40,254 $19 9 Massachusetts $39,877 $19 10 Connecticut $39,174 $19 11 Utah $38,802 $19 12 Arizona $38,590 $19 13 Iowa $37,548 $18 14 Pennsylvania $36,915 $18 15 Texas $36,845 $18 16 Rhode Island $34,841 $17 17 Michigan $34,195 $16 18 Ohio $33,325 $16 19 New Mexico $32,023 $15 20 Tennessee $32,011 $15 Average inbound sales specialist salary by company
Rank Company Average salary Hourly rate Job openings 1 IBM $70,581 $33.93 28 2 Softpath System $54,921 $26.40 3 Spectrum $41,757 $20.08 4 Wyndham Vacation Ownership $40,905 $19.67 5 A. Duie Pyle $40,865 $19.65 6 GEICO $39,202 $18.85 4 7 Expeditors $38,802 $18.65 13 8 Bank of America $38,430 $18.48 12 9 Progressive $37,768 $18.16 10 Wells Fargo $37,707 $18.13 11 J. J. Keller & Associates $37,106 $17.84 1 12 Technogen $36,828 $17.71 13 Townsquare Interactive $36,800 $17.69 14 WebFX $36,617 $17.60 15 Eleanor Health $36,617 $17.60 16 Robert Half $36,383 $17.49 26 17 Time Warner Cable Enterprises LLC $36,242 $17.42 18 Bluegreen Vacations Unlimited $36,202 $17.40 1 19 Lamar Advertising $36,001 $17.31 3 20 Randstad North America, Inc. $35,135 $16.89 3 Writing an inbound sales specialist job description
An inbound sales specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an inbound sales specialist job description:
Inbound sales specialist job description example
Post your job
There are a few common ways to find inbound sales specialists for your business:
- Promoting internally or recruiting from your existing workforce.
- Ask for referrals from friends, family members, and current employees.
- Attend job fairs at local colleges to meet candidates with the right educational background.
- Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
- Post your inbound sales specialist job on Zippia to find and recruit inbound sales specialist candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
During your first interview to recruit inbound sales specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new inbound sales specialist
Once you've selected the best inbound sales specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.
Once that's done, you can draft an onboarding schedule for the new inbound sales specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire an inbound sales specialist?
Before you start to hire inbound sales specialists, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire inbound sales specialists pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
You can expect to pay around $37,898 per year for an inbound sales specialist, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for inbound sales specialists in the US typically range between $13 and $23 an hour.
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Updated January 29, 2026