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The differences between inbound sales specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, an inbound sales specialist has an average salary of $37,898, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for an inbound sales specialist include inbound sales, customer service and marketing campaigns. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Inbound Sales Specialist | Retention Specialist | |
| Yearly salary | $37,898 | $37,175 |
| Hourly rate | $18.22 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 62,148 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 40% |
| Average age | 37 | 40 |
| Years of experience | - | 12 |
An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Inbound sales specialists and retention specialists have different pay scales, as shown below.
| Inbound Sales Specialist | Retention Specialist | |
| Average salary | $37,898 | $37,175 |
| Salary range | Between $29,000 And $48,000 | Between $28,000 And $48,000 |
| Highest paying City | Portland, OR | Los Angeles, CA |
| Highest paying state | West Virginia | California |
| Best paying company | IBM | Adobe |
| Best paying industry | Hospitality | Finance |
There are a few differences between an inbound sales specialist and a retention specialist in terms of educational background:
| Inbound Sales Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between inbound sales specialists' and retention specialists' demographics:
| Inbound Sales Specialist | Retention Specialist | |
| Average age | 37 | 40 |
| Gender ratio | Male, 49.2% Female, 50.8% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |