Top Inbound Sales Specialist Skills

Below we've compiled a list of the most important skills for an Inbound Sales Specialist. We ranked the top skills based on the percentage of Inbound Sales Specialist resumes they appeared on. For example, 23.9% of Inbound Sales Specialist resumes contained Customer Service as a skill. Let's find out what skills an Inbound Sales Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Inbound Sales Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Inbound Sales Specialist jobs:
  • Provide a full range of banking services and individual services to individual customers, emphasizing personal financial counseling and customer service.
  • Worked closely with upper management to provide input on company policy and standards to provide outstanding customer service.
  • Maintained pro-active, sales driven attitude while consulting on optimal business banking solutions while providing excellent customer service.
  • Demonstrated outstanding customer service by collecting customer feedback and making process changes to exceed customer satisfaction goals.
  • Execute customer service duties including updating information, troubleshooting problems, providing information and processing payments.
  • Recognized for excellence in customer service based on customer satisfaction surveys and Quality Assurance scores.
  • Web account administration Solving customer problems High sales volume 7 years sales/customer service experience.
  • Provide excellent customer service while meeting all compliance, regulations and identification guidelines.
  • Recognized for Team Spirit and providing excellent customer service in demanding environment.
  • Exceeded company metrics for productivity and revenue while providing excellent customer service.
  • Worked closely with existing major accounts to ensure satisfaction and customer services.
  • Completed extensive training and education to advance customer service skills.
  • Provide excellent customer service to current customers while maintaining accounts.
  • Provided extensive customer service and complaint resolution for customer satisfaction.
  • Provided quality customer service for current Progressive auto insurance clientele.
  • Deliver exceptional customer service to over 500 customers monthly.
  • Educate customer and provide quality customer service.
  • Deliver a remarkable customer service experience.
  • Maximized customer service and satisfaction.
  • Provided quality customer service over the phone, including information regarding products, pricing services, and other types of inquiries.

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2. New Financial Products

high Demand
Here's how New Financial Products is used in Inbound Sales Specialist jobs:
  • Provide customers with information and suggest for new financial products and services for their business.
  • Engaged customers by telephone with information and suggestions for new financial products or services.
  • Engage customer by the phone with information and suggestions for new financial products.
  • Open new financial products and take applications for loans and lines of credit.
  • Recommend new financial products and services to customers Comprehend and resolve complex customer issues Maintain knowledge of many policy and procedures

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3. Outbound Calls

high Demand
Here's how Outbound Calls is used in Inbound Sales Specialist jobs:
  • Handle incoming sales and service calls from customers while also placing outbound calls to customers in order to meet sales goals.
  • Make outbound calls to customers to assist them with opening checking and savings accounts as well.
  • Receive inbound and make outbound calls to timeshare owners to book their next vacation.
  • Make outbound calls to get rest of information need to complete pending claim.
  • Received inbound calls and made outbound calls for Wells Fargo Education Financial Services.
  • Utilized outbound calls to follow up with customers and created lasting business relationships.
  • Make outbound calls to customers to request documents or to verify information.
  • Placed outbound calls to members to place monthly and quarterly refill orders.
  • Place outbound calls to customers to meet individual sales goals.
  • Make inbound to outbound calls to reach daily goals.
  • Make outbound calls to follow up on delivered promises.
  • Resolve order issued via inbound and outbound calls.
  • Average 300+ outbound calls per day.
  • Handled inbound and outbound calls for customers in sales Assisted with leading team during manager absence
  • Light outbound calls to borrowers, cosigners, lenders and employers as a follow up.
  • Monitored and processed incoming sales and services calls from business customer Placed outbound calls.
  • Make outbound calls to follow up on new housing developement sales and installation.
  • call center experience) Worked exclusively in a Telesales environment, which may be inbound and outbound calls.
  • Company layoffs) Managing large amounts of inbound and outbound calls in a timely manner.
  • Warehouse Selling large bulk of apparels to big businesses Sending emails Setting appointments to meet with clients Outbound calls Price matching.

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4. Internet

high Demand
Here's how Internet is used in Inbound Sales Specialist jobs:
  • Validated customer thoughts and answered questions about new technological advances surrounding the Internet.
  • Worked with potential/current customers to provide internet/phone service.
  • Provided customers the best package of services, cable, internet, & phone based on their desires and needs.
  • Call and advise customers of upgrades and specials on bundling packages, offer internet, long distance and protection plans.
  • Engaged and converted homeowners, apartment managers and other prospects to sell cable television, internet, and phone service.
  • Answer incoming sales calls to meet customer needs through selling cable, internet, and phone service.
  • Generated new business clients using cold calls, Internet research, existing contacts, and field leads.
  • Answered phones calls from customers regarding cable, internet, home phone, and intelligent home.
  • Assist the customer in any questions they have about their cable, TV, or internet
  • Place orders for internet and or bundle phone service for existing and new customers.
  • Clear was a consumer based company that primarily dealt with telephone and internet services.
  • Worked in a call center and sold TV, Phone and Internet services.
  • Probe customer for cable, internet and phone needs and sell solutions.
  • Trained on and assisted in basic internet and phone tech support.
  • Marketed and sold AT&T phone and Internet services.
  • Top Sales Rep. in the Department on Phone & Internet Sales
  • Signed customers up for cable Internet and home phone services.
  • Order entry using multiple screens and internet tools.
  • Take calls setting up NetZero internet accounts.
  • answered standard questions about domestic shipping and billing processes, processed orders via phone, email and internet for customers

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5. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Inbound Sales Specialist jobs:
  • Provided answers to questions about products and orders - Provided over-the-phone credit card transactions
  • Handled customer inquiries and complaints via inbound and outbound calls relating to customers banking needs regarding debit and credit card transactions.
  • Provide customer service and troubleshoot member questions and concerns regarding ATM, Check Card and Visa Credit Card transactions.
  • Handle all aspects of the sale including: completing customer agreements & receiving customer payments with credit card transactions.
  • Monitor credit card transactions for those that do not go through according to daily email report.
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.

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6. Loan Portfolio

high Demand
Here's how Loan Portfolio is used in Inbound Sales Specialist jobs:
  • Reviewed, evaluated and determined appropriateness of mortgage insurance benefits received on client's defaulted loan portfolio.
  • Received numerous awards for productivity and accuracy in servicing of various student loan portfolios.
  • Evaluate and decide appropriate mortgage insurance benefits surrounding client defaulted loan portfolios.
  • Inventory management within client loan portfolio.
  • Managed a $10mm loan portfolio of 30-35 MHA loans at a time while achieving 100% customer satisfaction.
  • Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.

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7. Inbound Sales

high Demand
Here's how Inbound Sales is used in Inbound Sales Specialist jobs:
  • Responded to inbound sales calls related to document preparation for establishing business structures.
  • Provided inbound sales assistance and customer analysis for Intuit product QuickBooks
  • Worked in a call center environment taking inbound sales calls for storage units at one of two national call centers.
  • Hired on as an inbound sales rep, took request for new service, upgrades, and transfers.
  • Lead Outbound Computer Sales after first month (August) President's Club Top 20% in Inbound Sales
  • Assisted Customers with Cable, Internet, Telephone, & Intelligent Home services through inbound sales calls.
  • Recognized as a Top performer and included in the Wells Fargo Inbound Sales Rising Star Program.
  • Answer inbound sales inquiries for consumers interested in cable television services available in their area.
  • Top sales rep on team and top 5 for inbound sales for over a year
  • Take inbound sales calls to match up potential guests with their ideal vacation experience.
  • Assigned to an elite team of Inbound Sales Specialists who dial outbound campaign manager.
  • Take inbound sales calls to provide moving solutions to clients who are relocating.
  • Receive inbound sales calls for dumpster rentals and permanent trash / recycle service.
  • Joined the Inbound Sales team after becoming a top seller in Outbound Sales.
  • Answer inbound sales calls and make up-sells and cross-sells on all products offered.
  • Handled inbound sales calls for cable, internet, and phone service.
  • Worked in an inbound sales environment with high paced consumer interaction.
  • Receive inbound sales calls for applications for college school loans.
  • Received constant inbound sales calls and billing inquiries.
  • Answer inbound sales calls for student loan applications.

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8. New Accounts

high Demand
Here's how New Accounts is used in Inbound Sales Specialist jobs:
  • Established new accounts, Provided exceptional customer service, Handled confidential information and processed payments
  • Created new accounts for potential students inquiring information.
  • Established new accounts verifying identity and credit assessment.
  • Utilized knowledge of loan products (auto loans, home equity loans and unsecured personal loans) to secure new accounts.
  • Process applications for new accounts as well as correspond with the underwriting team to ensure all necessary information is gathered.
  • Educate and evaluate services based on customer needs while setting up new accounts, retaining, or upgrading current customers.
  • Educate customers about Time Warner Cable's products, started new accounts, installations, and scheduled various work orders.
  • Process transfer transactions, opening of new accounts and closing accounts timely and accurately.
  • Established new accounts and maintained client accounts using acquired Customer Service skills.
  • Created new accounts while managing existing house accounts
  • inform inbound callers on product and set up new accounts
  • Handeled inbound calls entered data on customers created new accounts
  • Open new accounts Taking Loan applications Being knowledgeable of Federal lending Regs Finding customers needs SAFE certified

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9. Phone Calls

high Demand
Here's how Phone Calls is used in Inbound Sales Specialist jobs:
  • Mentored newly hired bankers on the regulations, compliance, and policy/procedures required for business banking phone calls and documents.
  • Make outbound phone calls to customers for clarification on the loans and insure information meets requirements and is valid.
  • Handle a variety of incoming telephone calls within the Home Equity Call Center from internal and external customers.
  • Answered over 120 incoming phone calls daily for new service, upgrading, billing questions and troubleshooting.
  • Answered inbound phone calls booking car rentals, hotels, airfare, and different destination activities.
  • Received in coming phone calls from small business owners looking to advance their business.
  • Answer and communicate via phone calls in a professional and courteous manner.
  • Answered inbound phone calls for people interested in doing their family history.
  • Returned phone calls to inquiring customers regarding company services and policies.
  • Handle all inbound phone calls with courtesy and professionalism.
  • Take phone calls and enter information accurately and quick.
  • Answer phone calls and resolve the customer's issue.
  • Communicate with customers via inbound phone calls.
  • Answered phone calls from customers whom were calling in regards to products they were interested in ordering from infomercials.
  • Make contact with customers through inbound and outbound phone calls Work with diverse customer backgrounds and financial needs
  • Corresponded with customers via phone calls, email, fax, and eFax.
  • Completed 75 phone calls per day with average sales of [ ]
  • Receive inbound customer phone calls in a professional manner.
  • Answered inbound phone calls.Placed phone order,handled billing questions,researched product for customers.

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10. Sales Goals

high Demand
Here's how Sales Goals is used in Inbound Sales Specialist jobs:
  • Utilized time management skills to manage activities to meet/exceed organization sales goals.
  • Exceeded quarterly sales goals while meeting quality assurance requirements.
  • Meet monthly expectations for sales goals set my management by quickly learning and mastering new and old product offerings.
  • Developed numerous team campaigns to encourage use of the Customer Experience Road Map, and meet sales goals.
  • Devised territory planning and implementation to reach Sales goals to meet and achieve company goals and objectives.
  • Achieve aggressive sales goals by setting personal goals and working on action planning with my supervisor.
  • Exceeded sales goals in both consumer and business to business in an in bound sales environment.
  • Awarded Platinum Club Winner for 1st quarter of 2014 based on Company Sales goals exceeded.
  • Exceeded sales goals 100% of the time by taking advantage of every customer interaction.
  • Exceeded daily sales goals on a regular basis and received rewards and recognition for achievements.
  • Comply with state and federal banking guidelines while maintaining sales integrity and achieving sales goals
  • Recommend products and services to customers as well as meeting above average sales goals.
  • Exceeded all sales goals consistently by 50% over a 3-year period.
  • Exceeded sales goals every quarter and doubled sales performance in three quarters.
  • Followed a selling script and would have to make daily sales goals.
  • Meet and exceed sales goals by hitting all parts of commission structure.
  • Maintain sales goals while providing customers with exceptional service.
  • Achieved a quarterly incentive by exceeding sales goals.
  • Generated leads while meeting and exceeding sales goals.
  • Exceeded sales goals in Home Equity Products.

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11. Potential Customers

high Demand
Here's how Potential Customers is used in Inbound Sales Specialist jobs:
  • Referred products and services to customers and potential customers developing my sales abilities.
  • Received and made calls to potential customers about refinancing or purchasing a mortgage
  • Communicated as a liaison between potential customers and Allstate insurance agents.
  • Demonstrated a genuine friendly attitude while establishing rapport with potential customers.
  • Initiate outbound sales calls to existing and potential customers providing information about products to contribute to increased sales results.
  • Mailed out catalogs to potential customers to ensure they were certain of the items our company had in stock.
  • Received calls from potential customers and counseled them regarding the insurance program to meet their specific need.
  • Answer incoming calls from existing and potential customers and route the call to the correct business unit.
  • Confer with potential customers regarding equipment needs and advise customers on types of services to purchase.
  • Receive on average 60 to 100 calls from potential customers seeking information on gift vouchers.
  • Surfed the worldwide web to find potential customers as well as the yellow pages.
  • Job responsibilities: Answer inbound calls from current and potential customers.
  • Answer phones calls from potential customers who have been solicited.
  • Assist potential customers by educating them on the benefits of choosing Safelite to fulfill their auto glass repair and replacement needs.

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12. Loan Applications

high Demand
Here's how Loan Applications is used in Inbound Sales Specialist jobs:
  • Prepared loan applications and collaborated with processing to negotiate approval.
  • Take inbound status calls on pending student loan applications along with handling new customer request for alternative student loans.
  • Assisted in the process involving student loan applications, customer service concerns and resolved various issues.
  • Maintained a high volume of requests related to loan applications in process and loan status.
  • Process loan applications; follow up with customers while providing excellent customer service.
  • Processed loan applications for commercial loans, also business lines and business cards.
  • Organize and prioritize assignments when answering status calls on student loan applications.
  • Assist customers with over the phone student loan applications.
  • Complete student loan applications over the phone.
  • Answer multiline phone system and originate student loan applications.
  • Opened Checking and Savings accounts Took credit and loan applications Assisted customers with questions on bank products

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13. Additional Products

high Demand
Here's how Additional Products is used in Inbound Sales Specialist jobs:
  • Provided customer service, uncovered additional products/services and transfer to right area.
  • Recommend and introduce additional products to maximize per-call sale/contract values.
  • Provided information on additional products and services available to purchase.
  • Maintain high lifetime value customers by recommending new or additional products and services that meet the needs of the customer.
  • Provided customer service with the objective of profiling customers and extended contact to sell new or additional products and/or services.
  • Provided customer service with a focus on profiling customers and extending contact to sell new or additional products and services.
  • Informed customers of current promotions, sell new or additional products, or offer other alternatives to the customer.
  • Give customer new account and confirmation info, cross sell on additional products.
  • Market added benefits of additional products and services available to increase sales.
  • Provide customer service and sell new or additional products and services.
  • Skilled at capturing opportunities to sell additional products to maximize call.
  • Profiled clients to sell new or additional products and services.
  • Educate customers on new or additional products and/or services.
  • Sell additional products and services.
  • Identified customer issues and provided appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
  • Follow up with home owners in an attempt to upsell additional products and services at a later date.

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14. Data Entry

high Demand
Here's how Data Entry is used in Inbound Sales Specialist jobs:
  • Use administrative skills for data entry and to update information accurately and efficiently.
  • Input information into different data entry systems.
  • Repair cell phones to include updating software, repairing circuit boards and LCD screens, troubleshooting and data entry.
  • Completed the faxing and filing, data entry, and assisted with electronic monitoring station.
  • Received various inbound customer inquires, data entry, sales, setting up appointments.
  • service, set up installation appointments, and data entry.
  • Answered and transferred sales calls Processed credit card applications & Data Entry Inbound Reservation Phone Sales.

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15. Financial Needs

average Demand
Here's how Financial Needs is used in Inbound Sales Specialist jobs:
  • Consulted directly with borrowers regarding financial needs.
  • Maintain good relationships with customers by proactively calling them and setting up appointments to assist with any financial needs.
  • Cultivate and maintain working relationships with customers to better meet financial needs.
  • Focus on satisfying all of Wells Fargo's customers' financial needs.
  • Assist current and prospective bank customers with their personal financial needs.
  • Work with customers by ensuring their financial needs are met.
  • Analyze customer's accounts to discover any financial needs.
  • Offered products to meet customers' ongoing financial needs.
  • Cross sell solutions to meet customer financial needs.
  • Engage customers by phone regarding financial services and products to satisfy all of their financial needs Comply with all S.A.F.E.
  • Engage customers with information Suggest customer centric products Satisfy financial needs

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16. Product Knowledge

average Demand
Here's how Product Knowledge is used in Inbound Sales Specialist jobs:
  • Educated thousands of Customers with financial/banking product knowledge in accordance with federal and state regulation laws.
  • Provide superior service and product knowledge via phone, e-mail, and faxes as a receiver and caller.
  • Excel at product knowledge in order to provide the best cable sales match in each household.
  • Required product knowledge and the ability to sell with attention to detail.
  • experience, product knowledge, and customer service.
  • Have great product knowledge * Excellent Customer Service & Problem Solving Skills * (Manager) Lynnissa Hillman

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17. High Volume

average Demand
Here's how High Volume is used in Inbound Sales Specialist jobs:
  • Manage high volume of phone calls and provide response to all while maintaining high quality of services and performance standards.
  • Managed a high volume of inbound and outbound customer and branch inquiries by phone and email.
  • Manage high volume of phone calls and provide response to each customer questions regarding travel.
  • Answered a constant flow of student calls with a high volume of calls in queue.
  • Handled high volume of calls in a large call center.
  • Handled high volume of inbound calls regarding student loans.
  • Maintain numbers during high volume high pressure times
  • Answered high volume of inbound calls from existing or potential Jaguar Land Rover customers in a call center environment.
  • receive high volume of incoming calls where businesses inquire on services that are offered.

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18. Customer Information

average Demand
Here's how Customer Information is used in Inbound Sales Specialist jobs:
  • Input beneficial customer information in the computer system for account maintenance.
  • Enter new customer information and update existing customer information.
  • Obtain customer information, such as residential and payment info, and enter into computer system.
  • Ensured accurate customer information, such as name, address, and payment method.
  • Obtain and input personal customer information and payment information into the system.
  • Assisted in billing inquiries and customer information updates.
  • Use multiple systems to look up customer information.
  • Help customers order products wanted Enter customer information on computer Anwser customer's questions
  • Open checking/savings accounts over the phone Fill out credit applications and review customer information
  • Assess customer needs and inform them of all products available Collect all customer information Place orders and process payments

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19. Customer Calls

average Demand
Here's how Customer Calls is used in Inbound Sales Specialist jobs:
  • Answer inbound customer calls professionally while responding to customer inquiries and documenting complaints accurately.
  • Take inbound customer calls to resolve their issues and sell cox services/products.
  • Handled customer calls and helped customize packages that best suited individual needs.
  • Receive inbound customer calls in a friendly, professional manor.
  • Processed inbound customer calls for various software products.
  • Transfer customer calls to other departments for service.
  • Answer Customer calls in professional and timely manner.
  • Relate to customer concerns by identifying Effectively managed a high-volume of inbound and outbound customer calls.
  • Job description: Answer high volume incoming customer calls.

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20. Verbal Communication

average Demand
Here's how Verbal Communication is used in Inbound Sales Specialist jobs:
  • Ensured customers were engaged and satisfied by demonstrating strong listening, written and verbal communication skills.
  • Demonstrated strong listening, written and verbal communication skills.

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21. Technical Support

average Demand
Here's how Technical Support is used in Inbound Sales Specialist jobs:
  • Assisted customers in inbound call center environment with technical support, product services, and sales.
  • Provided some technical support that did not to be escalated to tier two departments.
  • Answered a variety of inquiries and offered technical support to ensure program problem solutions.
  • Provide customers with information of products and services, technical support, and troubleshooting.
  • Worked with billing, technical support and changes to accounts.
  • Assist with technical support and issues.

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22. Service Calls

average Demand
Here's how Service Calls is used in Inbound Sales Specialist jobs:
  • Handled incoming sales and service calls to meet daily sales goals and quotas.
  • Obtained confidential information for incoming sales and service calls from customers.
  • Order or purchase supplies/set up service calls for home appliances.
  • Originated sales of accounts and online products from service calls.
  • Answer customers' incoming sales and service calls.
  • Handle inbound service calls from customers, while looking for sales referral opportunities for personalproducts and services.

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23. Directv

average Demand
Here's how Directv is used in Inbound Sales Specialist jobs:
  • Marketed and Sold DIRECTV with their bundle providers, assisted customers in setting up new orders and scheduling appointments for technicians
  • Received calls from customers regarding DirecTV.
  • Call center environment: Processed orders and payments for DirecTV services, products and equipment; triaged complaints and escalated appropriately.
  • Served as the initial contactact to winning customers back to Directv.
  • Investigated and resolved customer inquiries concerning new service with DirecTV.
  • Talked sports, movies, and entertainment while promoting DIRECTV's new products and services and helping DIRECTV acquire new customers.

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24. Comcast

average Demand
Here's how Comcast is used in Inbound Sales Specialist jobs:
  • Have been a top performer until currently with Comcast cable and have moved with 3 office closings to stay with job.
  • Modified existing accounts that needed to port over information from other providers to Comcast's.
  • Skilled in selling and up-selling all Comcast products.
  • Maintained thorough knowledge of COMCAST products to attain title as Product Specialist
  • Resolved Comcast sales agent inquiries professionally and efficiently while exceeding designated customer service metrics for total handling time, and monitoring.
  • Demonstrated strong understanding and enthusiasm around technology, especially around Comcast products and services.

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25. Customer Complaints

average Demand
Here's how Customer Complaints is used in Inbound Sales Specialist jobs:
  • Placed orders, resolved customer complaints, cross-referenced product inquiries, provided order status and proof of deliveries as needed.
  • Provided accurate and appropriate information to answer questions, trouble shoot issues, and resolve customer complaints.
  • Solve customer complaints while also exceeding monthly sales goals.
  • Assessed and resolved customer complaints and inquiries with knowledge of JLR's internal policies, procedures, product and service information.
  • Resolve customer complaints by investigating problems; developing solutions; making recommendations to management and resolving the situation for repeat business.
  • Worked as customer service representative making sure that all customer complaints were handled in an expeditious and satisfactory manner.

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26. New Clients

average Demand
Here's how New Clients is used in Inbound Sales Specialist jobs:
  • Managed 10 new clients per day with 200+ total client relationships; achieved top sales results through effective sales forecasting.
  • Search web database for new clients, data input.
  • Follow up with new clients .
  • Focused on generating additional revenues through optimizing business opportunities with existing clients/sales force and/or new clients, ensuring client/sales satisfaction.
  • Generated business leads by building relationships and identifying new clients.
  • Solicited new clients, maintained average production record

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27. Solid Knowledge

average Demand
Here's how Solid Knowledge is used in Inbound Sales Specialist jobs:
  • Demonstrate solid knowledge of any products and services offered by Wells Fargo.
  • Resolve inbound calls while demonstrating solid knowledge of banking products or services.
  • Demonstrated solid knowledge of all the financial products and services.

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28. Student Loans

average Demand
Here's how Student Loans is used in Inbound Sales Specialist jobs:
  • Performed loan origination and processed all documents required for student loans.
  • Originated student loans and student loan consolidation.
  • Assist with applications for consolidating private student loans, acquiring payoff amounts, interest rates from various lenders.
  • Advised applicants on sales products and completed application process for all student loans.
  • Increase revenue for the company by selling student loans and banking products.
  • Helped applicants with status calls and decisions on student loans.
  • Coordinated student loans from the application through final approval.
  • Responded to inbound calls pertaining to student loans inquiries.
  • Assist Students with their applications for new student loans.
  • Assisted customers with applying for student loans.
  • Received Inbound Calls Regarding Private Student Loans.
  • Offered products that met customers ongoing financial needs and provided detailed information regarding student loans.
  • Worked with student loans Edited and finalized loan documents Computer-orientated work while on the phone Constant multi-tasking

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29. Credit Reports

average Demand
Here's how Credit Reports is used in Inbound Sales Specialist jobs:
  • Obtain and analyze credit reports from all three bureaus to determine which products clients may be eligible for.
  • Gather supporting information; obtain credit reports, interview applicants to ensure all necessary documents are obtained.
  • Requested and analyzed credit reports from various credit bureaus to determine credit worthiness of potential refinance customer.
  • Evaluated credit reports for derogatory items that assist in identifying increased risk.
  • Handled credit reports and resolved various customer discrepancies.
  • Analyzed credit reports, court orders, appraisals, verified income and insurance documents required to issue loan approval or denial.

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30. QA

low Demand
Here's how QA is used in Inbound Sales Specialist jobs:
  • Achieved and exceeded sales expectations in short order, maintaining level 5 in QA and overall Level 4 MPP.
  • Ensured high attention to detail by attaining perfect quality assurance scores over four months and averaged over 95% QA overall.
  • Follow appropriate VL guidelines to ensure compliance with QA and banking regulations.
  • Follow QA requirements on each call to maintain the percentage required.3.
  • Received 100% QA's for 5 months and have maintained over 90% QA scores every month.

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31. Personal Loans

low Demand
Here's how Personal Loans is used in Inbound Sales Specialist jobs:
  • Handle personal and confidential information for customers regarding applying for personal loans, mortgages, home equity loans, etc.
  • Assist customers prepare and complete processing for personal loans, credit and deposit requests.
  • Specialized in Home Equity Loans and Personal Loans in restricted complex states where additional laws applied laws applied for lending.
  • Advised clients on mortgage, educational and personal loans.

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32. Sales Representatives

low Demand
Here's how Sales Representatives is used in Inbound Sales Specialist jobs:
  • Trained new and existing sales representatives on new products and services made available to customers.
  • Peer coach existing sales representatives and new hires about financial products offered through Bank.
  • Acted as a liaison between outside sales representatives and more than 50 accounts.
  • Managed team spiffs and associated other sales representatives with prizes and recognition.
  • Arranged for sales representatives to meet via phone with potential customers.
  • Mentored and coached new and struggling sales representatives on my team.
  • Received several #1 rankings out of 150 sales Representatives.

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33. Current Customers

low Demand
Here's how Current Customers is used in Inbound Sales Specialist jobs:
  • Conduct need analyses while engaging prospective and current customers via the phone to help drive company revenue and customer satisfaction.
  • Attempted to sell additional merchandise and services to prospective and current customers by telephone and through visits.
  • Negotiated up sell of additional merchandise or services to prospective and current customers.
  • Handle incoming sales calls from prospective and current customers.
  • Processed 3 step refinance loans for current customers.
  • Sell, Transfer Provide information and offer assistance on all aspects of cable services to Potential and current customers by telephone.

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34. Customer Accounts

low Demand
Here's how Customer Accounts is used in Inbound Sales Specialist jobs:
  • Evaluate customer accounts in order to make recommendations of products that can help them succeed with their financial goals.
  • keep up with new financial products and maintain customer accounts as well as financial guidance for new business
  • Serviced customer accounts through nationwide wireless carriers such as Nextel, Cingular, AT&T, Sprint and Verizon.
  • position including existing accounts retention and growth; Increase existing sales and new customer accounts.
  • Performed trouble shooting Resolved customer issues Solved billing disputes Established new customer accounts
  • Maintained customer accounts by offering a huge inventory of electronic components and related products from over 300 leading manufacturers.

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35. Financial Goals

low Demand
Here's how Financial Goals is used in Inbound Sales Specialist jobs:
  • Identify and resolve complex customer financial issues and create solutions to help client reach their financial goals.
  • Assisted customer's financial needs by helping them with their top financial goals and priorities.
  • Advised customers of various products to help meet their immediate financial goals.
  • Offered other products that could help meet longer term financial goals.
  • Arrange a strategy for customer to reach their financial goals.

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36. Top Performer

low Demand
Here's how Top Performer is used in Inbound Sales Specialist jobs:
  • Top performer for Marion pilot sales team consistently exceeding goals in total revenue, handsets and accessories.
  • Top performer in a high paced sales environment - consistently exceeded company sales goals.
  • Top performer of the company of 2 consecutive years.
  • Collected and calculated all of the metrics used to determine the top performers each month.
  • Recognized on several occasions as a "Top Performer" in terms of quotas exceeded.
  • Top performer, winner of numerous sales contests including top quarterly revenue, recipient of 100% of bonuses.

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37. Bank Products

low Demand
Here's how Bank Products is used in Inbound Sales Specialist jobs:
  • Receive all incoming calls related to all bank products for sales .
  • Referred bank products and services to customers through needs identification, maximizing profitability within the company and enhancing customer relationship.
  • Greet and service bank customers, and up-sell and cross-sell bank products and services to customers based on customer needs.
  • Open and process accounts, offer special customer services and provide financial information relative to various bank products and policies.
  • Sell bank products such as CD's, new checking and deposit accounts, credit cards, mortgages etc.
  • Managed phone inquiries, informed customers about various bank products as well as trained and supervised new hires.

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38. Customer Relationships

low Demand
Here's how Customer Relationships is used in Inbound Sales Specialist jobs:
  • Establish and maintain customer relationships to ensure that the utmost service has been provided.
  • Receive phone calls, direct customers, and maintain strong customer relationships
  • Maintain customer relationships with company Dispatch repair or installation techs for install of product
  • Deliver exceptional customer service experience with a positive attitude that reflected to contribute to strengthen customer relationships with Bank Of America.
  • Assist Mortgage Loan Officers in maintaining customer relationships and acquiring the necessary information from borrowers to obtain loan decisions.
  • Partner with the sales organization by developing customer relationships and coordinating internal activities on behalf of the sales representative.

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39. Vacation Packages

low Demand
Here's how Vacation Packages is used in Inbound Sales Specialist jobs:
  • Documented customer s request related to cancellations, vacation packages and touring schedules
  • Inform Hilton guests about Hilton grand vacations and introduce them to it by selling vacation packages.
  • Worked with inbound callers after setting reservations to sell them on vacation packages for Holiday Inn.
  • Offered and sold discounted vacation packages to inbound Hilton Hotel customers.
  • Sell vacation packages to customers.
  • Received Both inbound and outbound potential vacation packages resulting in a timeshare tour leading potential customer being a owner.
  • Sell Inbound Customers on Vacation Packages - Consistently meet Sales Goals for the week.
  • Build urgency for the sale.Sell vacation packages.Push through early call resistance.

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40. Customers Needs

low Demand
Here's how Customers Needs is used in Inbound Sales Specialist jobs:
  • Provide a solution to customers needs while keeping focused on sales goals and quotas daily.
  • Maintain customer satisfaction and accommodate for customers needs.
  • Greeted customers and ascertained customers needs.
  • Qualified and clarified business customers needs, which have been identified in retail and directed them to the proper business channel.
  • Use selling skills to optimize both the customers needs along with being able to still make the sale.
  • Based on the customers needs, I adapted to change and spoke to them as a customer myself.

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41. Customer Questions

low Demand
Here's how Customer Questions is used in Inbound Sales Specialist jobs:
  • Answered customer questions about product availability and installation times.
  • Answer customer questions and provide complete product and service information Provide solutions to customer problems/complaints
  • Utilize all available resources to answer customer questions and upsell/cross-sell with appropriate products.
  • Required multitasking, responding appropriately to customer questions and concerns, and negotiating sales for additional products and services.
  • Maintained friendly attitude and followed all store interaction protocols while answering customer questions and processing transactions.
  • Addressed Time Warner customer questions about service and discovered customer specific solutions to concerns.

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42. Customer Care

low Demand
Here's how Customer Care is used in Inbound Sales Specialist jobs:
  • Help customers with their bills, customer care
  • Worked simultaneously with computer notations and provided accurate and friendly customer care.
  • Promoted to Customer Care Supervisor.
  • Moved to Premier Customer Care queue- leading excellence in customer satisfaction handling accounts with 4 or more products bundled in.
  • Delivered exceptional customer care services by reviewing needs and providing options to build sale and enhance the service experience.
  • Assisted customers with their phone plans over the phone, provided excellent customer care, maintained proper work ethic.

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43. Verizon

low Demand
Here's how Verizon is used in Inbound Sales Specialist jobs:
  • Received inbound calls from Verizon wireless customers regarding their bills, technical issues, and basic questions.
  • Nominated twice in same year for Verizon Integrity Award.
  • Worked as a partner with Verizon and Directv to establish customers' new service and upgrades.
  • Protected Verizon's financial portfolio by collecting monies due from delinquent business accounts and resolving escalated customer complaints.
  • Organize and update reference materials while prioritizing and managing multiple tasks and interfacing with other Verizon Departments.
  • Assisted customers and persuaded existing Verizon Wireless customers to purchase products and services from Verizon Wireless.

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44. Additional Services

low Demand
Here's how Additional Services is used in Inbound Sales Specialist jobs:
  • Educated customers on additional services offered by Time Warner Cable, and the cost savings associated with those services.
  • Created and managed client management profiles to extend additional services through various lines of business.
  • Solicit sale of new, replacement, or additional services or products.
  • Use information discovery techniques to sell additional services to increase revenue.
  • Upgrade service and offer additional services.
  • Quote prices; Solicit sale of new, replacement or additional services and products Performs other miscellaneous duties as assigned.

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45. Multiple Computer Systems

low Demand
Here's how Multiple Computer Systems is used in Inbound Sales Specialist jobs:
  • Prioritized and complete multiple tasks within a high call volume environment using multiple computer systems simultaneously.
  • Navigate multiple computer systems/applications while speaking with customers, completing documents and processes required.
  • Used multiple computer systems concurrently.
  • Walked customers through the set up process for new web hosting accounts using multiple computer systems with supreme accuracy and detail.

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46. Prospective Customers

low Demand
Here's how Prospective Customers is used in Inbound Sales Specialist jobs:
  • Identified prospective customers using lead generating methods and performing an average of 60 Inbound calls per day.
  • Accepted inbound calls from current and prospective customers.
  • Received inbound calls from prospective customers.
  • Provided prospective customers with information in regards to available packages and deals.
  • Procured a full understanding of and consistently demonstrated proficiency at explaining all products and services to existing and prospective customers.
  • Surveyed Prospective Customers' Inventory of equipment on rooftops and inside facilities in effort to effectively propose Preventive Maintenance Agreements.

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47. Credit Products

low Demand
Here's how Credit Products is used in Inbound Sales Specialist jobs:
  • Assist small business customers with the completion of required business documents and applications for deposit and credit products.
  • Complete applications for credit products, home equity loans and lines of credit.

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48. CSG

low Demand
Here's how CSG is used in Inbound Sales Specialist jobs:
  • Enter validated rate and service codes and any additional installation supporting information into the CSG/Vision billing systems.
  • Utilize ACSR/CSG for order placement.

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49. Customer Loyalty

low Demand
Here's how Customer Loyalty is used in Inbound Sales Specialist jobs:
  • Delivered exceptional account service to strengthen customer loyalty.

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20 Most Common Skill for an Inbound Sales Specialist

Customer Service30.4%
New Financial Products10.4%
Outbound Calls6%
Internet5.4%
Credit Card Transactions4.9%
Loan Portfolio4.5%
Inbound Sales4.4%
New Accounts4.2%

Typical Skill-Sets Required For An Inbound Sales Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
23.9%
23.9%
2
2
New Financial Products
New Financial Products
8.1%
8.1%
3
3
Outbound Calls
Outbound Calls
4.7%
4.7%
4
4
Internet
Internet
4.3%
4.3%
5
5
Credit Card Transactions
Credit Card Transactions
3.8%
3.8%
6
6
Loan Portfolio
Loan Portfolio
3.5%
3.5%
7
7
Inbound Sales
Inbound Sales
3.5%
3.5%
8
8
New Accounts
New Accounts
3.3%
3.3%
9
9
Phone Calls
Phone Calls
3.2%
3.2%
10
10
Sales Goals
Sales Goals
2.6%
2.6%
11
11
Potential Customers
Potential Customers
2.2%
2.2%
12
12
Loan Applications
Loan Applications
2.1%
2.1%
13
13
Additional Products
Additional Products
2.1%
2.1%
14
14
Data Entry
Data Entry
1.8%
1.8%
15
15
Financial Needs
Financial Needs
1.8%
1.8%
16
16
Product Knowledge
Product Knowledge
1.6%
1.6%
17
17
High Volume
High Volume
1.6%
1.6%
18
18
Customer Information
Customer Information
1.5%
1.5%
19
19
Customer Calls
Customer Calls
1.5%
1.5%
20
20
Verbal Communication
Verbal Communication
1.5%
1.5%
21
21
Technical Support
Technical Support
1.5%
1.5%
22
22
Service Calls
Service Calls
1.4%
1.4%
23
23
Directv
Directv
1%
1%
24
24
Comcast
Comcast
1%
1%
25
25
Customer Complaints
Customer Complaints
1%
1%
26
26
New Clients
New Clients
1%
1%
27
27
Solid Knowledge
Solid Knowledge
0.9%
0.9%
28
28
Student Loans
Student Loans
0.9%
0.9%
29
29
Credit Reports
Credit Reports
0.8%
0.8%
30
30
QA
QA
0.8%
0.8%
31
31
Personal Loans
Personal Loans
0.8%
0.8%
32
32
Sales Representatives
Sales Representatives
0.7%
0.7%
33
33
Current Customers
Current Customers
0.7%
0.7%
34
34
Customer Accounts
Customer Accounts
0.7%
0.7%
35
35
Financial Goals
Financial Goals
0.7%
0.7%
36
36
Top Performer
Top Performer
0.7%
0.7%
37
37
Bank Products
Bank Products
0.7%
0.7%
38
38
Customer Relationships
Customer Relationships
0.7%
0.7%
39
39
Vacation Packages
Vacation Packages
0.7%
0.7%
40
40
Customers Needs
Customers Needs
0.6%
0.6%
41
41
Customer Questions
Customer Questions
0.5%
0.5%
42
42
Customer Care
Customer Care
0.5%
0.5%
43
43
Verizon
Verizon
0.5%
0.5%
44
44
Additional Services
Additional Services
0.5%
0.5%
45
45
Multiple Computer Systems
Multiple Computer Systems
0.5%
0.5%
46
46
Prospective Customers
Prospective Customers
0.5%
0.5%
47
47
Credit Products
Credit Products
0.5%
0.5%
48
48
CSG
CSG
0.4%
0.4%
49
49
Customer Loyalty
Customer Loyalty
0.4%
0.4%

24,035 Inbound Sales Specialist Jobs

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