What does an inbound sales specialist do?
An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.
Inbound sales specialist responsibilities
Here are examples of responsibilities from real inbound sales specialist resumes:
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Provide upselling to existing customers.
- Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
- Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
- Follow QA requirements on each call to maintain the percentage required.3.
- Modify existing accounts that need to port over information from other providers to Comcast's.
- Position customer solutions in a way that satisfies the customer's needs and maximizes Comcast's revenue.
- Receive calls from customers regarding DirecTV.
- Identify sales opportunities and follow up on existing accounts for business development
- Move customers DirecTv services from one location to another.
- Maximize sales by identifying products/services for residential customers base on their needs while maximizing company profit.
- Provide troubleshooting and technical trouble ticket installation for DSL customer outages and connectivity issues.
Inbound sales specialist skills and personality traits
We calculated that 18% of Inbound Sales Specialists are proficient in Inbound Sales, Customer Service, and Marketing Campaigns. They’re also known for soft skills such as Computer skills, Listening skills, and Patience.
We break down the percentage of Inbound Sales Specialists that have these skills listed on their resume here:
- Inbound Sales, 18%
Responded to inbound sales calls related to document preparation for establishing business structures.
- Customer Service, 12%
Provide a full range of banking services and individual services to individual customers, emphasizing personal financial counseling and customer service.
- Marketing Campaigns, 7%
Demonstrated full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers.
- Customer Care, 7%
Help customers with their bills, customer care
- Credit Card, 6%
Handled inquiries while promoting card features and benefits for over twenty credit card lines while up selling additional revenue generating products.
- Customer Satisfaction, 5%
Service complaints and customer satisfaction.
"inbound sales," "customer service," and "marketing campaigns" are among the most common skills that inbound sales specialists use at work. You can find even more inbound sales specialist responsibilities below, including:
Listening skills. Another essential skill to perform inbound sales specialist duties is listening skills. Inbound sales specialists responsibilities require that "representatives must listen carefully to ensure that they understand customers in order to assist them." Inbound sales specialists also use listening skills in their role according to a real resume snippet: "uncovered customer needs by listening and asking questions -entered customer orders quickly and correctly -continually studied the products and services"
Patience. inbound sales specialists are also known for patience, which are critical to their duties. You can see how this skill relates to inbound sales specialist responsibilities, because "representatives should be patient and polite, especially when interacting with dissatisfied customers." An inbound sales specialist resume example shows how patience is used in the workplace: "helped fix issues with appliances skills used computer customer service politeness and patience"
Problem-solving skills. inbound sales specialist responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "representatives must determine solutions to customers’ problems." This resume example shows what inbound sales specialists do with problem-solving skills on a typical day: "promoted strong customer relationships by providing all-in-one financial solutions including checking and savings accounts. "
Interpersonal skills. Another crucial skill for an inbound sales specialist to carry out their responsibilities is "interpersonal skills." A big part of what inbound sales specialists relies on this skill, since "representatives should be able to create positive interactions with customers." How this skill relates to inbound sales specialist duties can be seen in an example from an inbound sales specialist resume snippet: "provided excellent interpersonal, verbal and written communications skills and attention to detail. "
Communication skills. Lastly, "communication skills" is an important element of what an inbound sales specialist does. Inbound sales specialist responsibilities require this skill because "customer service representatives must be able to provide clear information in writing, by phone, or in person." This resume example highlights how inbound sales specialist duties rely on this skill: "direct tv sales person customer services i have great communication skills"
The three companies that hire the most inbound sales specialists are:
- A. Duie Pyle26 inbound sales specialists jobs
- Spectrum17 inbound sales specialists jobs
- Bank of America8 inbound sales specialists jobs
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Compare different inbound sales specialists
Inbound sales specialist vs. Telemarketing sales representative
Sales consultants are employees who work in the sales department of a company. They are usually more skilled than usual sales employees. As such, they are usually given more complicated products or services to sell because they will be able to explain the product or service to the customers better. Sales consultants have in-depth knowledge of the offerings of the company. They talk to customers, understand what the customers need, and match the customers' needs with company products that can address the needs. They should also be updated on trends in the market and what is currently popular with the masses.
These skill sets are where the common ground ends though. The responsibilities of an inbound sales specialist are more likely to require skills like "inbound sales," "marketing campaigns," "customer care," and "credit card." On the other hand, a job as a telemarketing sales representative requires skills like "telephone calls," "telemarketing," "cold calls," and "inbound calls." As you can see, what employees do in each career varies considerably.
Telemarketing sales representatives tend to reach similar levels of education than inbound sales specialists. In fact, telemarketing sales representatives are 1.1% less likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Inbound sales specialist vs. Sales consultant
The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.
In addition to the difference in salary, there are some other key differences worth noting. For example, inbound sales specialist responsibilities are more likely to require skills like "inbound sales," "customer care," "credit card," and "service calls." Meanwhile, a sales consultant has duties that require skills in areas such as "sales process," "pos," "pre sales," and "work ethic." These differences highlight just how different the day-to-day in each role looks.
Sales consultants may earn a higher salary than inbound sales specialists, but sales consultants earn the most pay in the finance industry with an average salary of $68,120. On the other hand, inbound sales specialists receive higher pay in the hospitality industry, where they earn an average salary of $39,449.In general, sales consultants achieve similar levels of education than inbound sales specialists. They're 1.2% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Inbound sales specialist vs. Associate sales representative
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
The required skills of the two careers differ considerably. For example, inbound sales specialists are more likely to have skills like "inbound sales," "marketing campaigns," "customer care," and "credit card." But a associate sales representative is more likely to have skills like "work ethic," "patients," "excellent interpersonal," and "excellent organizational."
Associate sales representatives make a very good living in the health care industry with an average annual salary of $56,246. On the other hand, inbound sales specialists are paid the highest salary in the hospitality industry, with average annual pay of $39,449.Most associate sales representatives achieve a similar degree level compared to inbound sales specialists. For example, they're 1.6% more likely to graduate with a Master's Degree, and 0.8% more likely to earn a Doctoral Degree.Inbound sales specialist vs. Customer sales representative
Types of inbound sales specialist
Updated January 8, 2025
