Incident managers are mainly responsible for the management and seamless running of IT processes in information technology. It controls all facets from assessment until resolution of the incident response process. They document any problems that can help to design how such problems can be avoided in the future. They also oversee technical assistance teams, builds problem-solving processes, and produce solutions.
Daily, incident managers are responsible for accounting for overall process consistency and monitoring systems, data structures, policies, and technology. They also dispose of logistical and tactical phases and supporting documents for the process. And from time to time, they encourage and improve compliance with incident response procedures and regulations.
The BLS notes that machine and IT system administrators, such as incident managers, are charged a median annual fee of $131,600. Applicants must have a bachelor's degree in a related field and must possess good problem-solving skills. Most employers prefer applicants who have proficiency in Microsoft applications such as Word, PowerPoint, and Excel.
There is more than meets the eye when it comes to being an incident manager. For example, did you know that they make an average of $48.05 an hour? That's $99,939 a year!
Between 2018 and 2028, the career is expected to grow 3% and produce 5,400 job opportunities across the U.S.
There are certain skills that many incident managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed detail oriented, math skills and analytical skills.
When it comes to the most important skills required to be an incident manager, we found that a lot of resumes listed 11.3% of incident managers included incident response, while 7.1% of resumes included infrastructure, and 6.6% of resumes included itil. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the incident manager job title. But what industry to start with? Most incident managers actually find jobs in the technology and finance industries.
If you're interested in becoming an incident manager, one of the first things to consider is how much education you need. We've determined that 51.1% of incident managers have a bachelor's degree. In terms of higher education levels, we found that 11.2% of incident managers have master's degrees. Even though most incident managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an incident manager. When we researched the most common majors for an incident manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on incident manager resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become an incident manager. In fact, many incident manager jobs require experience in a role such as technical support specialist. Meanwhile, many incident managers also have previous career experience in roles such as systems administrator or project manager.