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Become An Incident Manager

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Working As An Incident Manager

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $155,690

    Average Salary

What Does An Incident Manager Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become An Incident Manager

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Incident Manager jobs

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Incident Manager Demographics

Gender

Male

72.3%

Female

25.6%

Unknown

2.0%
Ethnicity

White

75.6%

Asian

11.3%

Hispanic or Latino

10.5%

Unknown

1.9%

Black or African American

0.6%
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Languages Spoken

Carrier

42.9%

Spanish

42.9%

French

14.3%

Incident Manager Education

Schools

University of Phoenix

15.8%

University of Maryland - University College

7.9%

University of North Texas

6.6%

Western Governors University

5.3%

University of New Haven

5.3%

College of Lake County

3.9%

ECPI University

3.9%

Franklin University

3.9%

Drexel University

3.9%

Sinclair Community College

3.9%

Texas State University

3.9%

Strayer University

3.9%

Capella University

3.9%

George Washington University

3.9%

National Louis University

3.9%

Michigan State University

3.9%

Bowling Green State University

3.9%

Auburn University

3.9%

Dallas Baptist University

3.9%

Bellevue College

3.9%
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Majors

Business

19.9%

Information Technology

13.5%

Computer Science

13.2%

Computer Information Systems

8.3%

Management

5.8%

Management Information Systems

5.5%

Electrical Engineering

4.3%

Criminal Justice

4.3%

Information Systems

3.7%

Electrical Engineering Technology

2.8%

Computer Applications

2.8%

Computer Programming

2.1%

Computer Networking

2.1%

Communication

1.8%

Psychology

1.8%

Computer Systems Security

1.8%

Project Management

1.5%

Political Science

1.5%

Finance

1.5%

Environmental Control Technologies/Technicians

1.5%
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Degrees

Bachelors

41.0%

Other

21.8%

Masters

17.8%

Associate

11.5%

Certificate

5.4%

Diploma

1.6%

Doctorate

0.9%
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Full Time
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Internship
Temporary

Real Incident Manager Salaries

Job Title Company Location Start Date Salary
Incident Manager Research In Motion Corporation Bellevue, WA Oct 20, 2010 $133,000
Incident Manager Research In Motion Corporation Bellevue, WA May 20, 2010 $133,000
Incident Manager Engineer SONY Network Entertainment International LLC San Diego, CA Sep 04, 2015 $123,000
Incident Manager, Infrastructure Service Support (VP) JP Morgan Chase & Co Houston, TX Jun 25, 2015 $114,000
Incident Manager, Infrastructure Service Support ( Jpmorgan Chase & Co. Houston, TX Sep 07, 2014 $114,000
Murex Platform Technical Incident Manager Murex North America Inc. New York, NY Aug 26, 2015 $110,000 -
$120,000
Incident Manager (IT) ISTS Worldwide Inc. Fremont, CA Jun 01, 2010 $100,000
Incident Manager (IT) ISTS Worldwide Inc. Pleasanton, CA Jun 01, 2010 $100,000
Incident Manager Cisco Systems, Inc. West New York, NJ Dec 16, 2009 $97,739 -
$181,200
Incident Manager Lumen21, Inc. Orange, CA Aug 01, 2012 $95,000
Incident Manager, US Operations Ironshore Services Inc. New York, NY Feb 01, 2010 $91,957 -
$100,000
Incident Manager (IT) ISTS Worldwide Inc. Irvine, CA Nov 02, 2010 $90,000
Murex Platform Technical Incident Manager Murex North America Inc. New York, NY Aug 26, 2015 $83,600 -
$87,000
Incident Manager Arete Systems Inc. Rolling Meadows, IL Apr 13, 2016 $83,500

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Top Skills for An Incident Manager

MajorIncidentIncidentManagementProcessEscalationProceduresItilProblemManagementStatusUpdatesHighSeverityIncidentsInfrastructureHighPriorityIncidentsAvailabilityServiceDeliveryEmergencyDatabaseProcessImprovementServiceLevelAgreementsWindowsCriticalIncidentsIncidentResolutionSlasRCA

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Top Incident Manager Skills

  1. Major Incident
  2. Incident Management Process
  3. Escalation Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Assess impact and progress during major incidents to ensure escalation is timely and appropriate.
  • Documented and continually enhanced the incident management process.
  • Coordinate communication bridges and executes technical escalation procedures.
  • Well versed in ITIL methodologies and instrumental in developing refined process models for delivery.
  • Created, maintained and published Problem Management processes through detailed documentation that was validated regularly through a review process.

Top Incident Manager Employers

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Incident Manager Videos

Role of an Incident Manager - ITIL

KPIs for Incident Managers

Incident Management

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