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Incident Manager Careers

Incident managers are mainly responsible for the management and seamless running of IT processes in information technology. It controls all facets from assessment until resolution of the incident response process. They document any problems that can help to design how such problems can be avoided in the future. They also oversee technical assistance teams, builds problem-solving processes, and produce solutions.

Daily, incident managers are responsible for accounting for overall process consistency and monitoring systems, data structures, policies, and technology. They also dispose of logistical and tactical phases and supporting documents for the process. And from time to time, they encourage and improve compliance with incident response procedures and regulations.

The BLS notes that machine and IT system administrators, such as incident managers, are charged a median annual fee of $131,600. Applicants must have a bachelor's degree in a related field and must possess good problem-solving skills. Most employers prefer applicants who have proficiency in Microsoft applications such as Word, PowerPoint, and Excel.

There is more than meets the eye when it comes to being an incident manager. For example, did you know that they make an average of $48.05 an hour? That's $99,939 a year!

Between 2018 and 2028, the career is expected to grow 3% and produce 5,400 job opportunities across the U.S.

What Does an Incident Manager Do

There are certain skills that many incident managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed detail oriented, math skills and analytical skills.

When it comes to the most important skills required to be an incident manager, we found that a lot of resumes listed 11.3% of incident managers included incident response, while 7.1% of resumes included infrastructure, and 6.6% of resumes included itil. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the incident manager job title. But what industry to start with? Most incident managers actually find jobs in the technology and finance industries.

How To Become an Incident Manager

If you're interested in becoming an incident manager, one of the first things to consider is how much education you need. We've determined that 51.1% of incident managers have a bachelor's degree. In terms of higher education levels, we found that 11.2% of incident managers have master's degrees. Even though most incident managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an incident manager. When we researched the most common majors for an incident manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on incident manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become an incident manager. In fact, many incident manager jobs require experience in a role such as technical support specialist. Meanwhile, many incident managers also have previous career experience in roles such as systems administrator or project manager.

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Average Salary
$99,939
Average Salary
Job Growth Rate
3%
Job Growth Rate
Job Openings
10,347
Job Openings

Incident Manager Career Paths

Top Careers Before Incident Manager

Top Careers After Incident Manager

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for an Incident Manager

Incident Managers in America make an average salary of $99,939 per year or $48 per hour. The top 10 percent makes over $130,000 per year, while the bottom 10 percent under $76,000 per year.
Average Salary
$99,939

Best Paying Cities

City
ascdesc
Average Salarydesc
Houston, TX
Salary Range103k - 166k$131k$131,386
Pleasanton, CA
Salary Range102k - 163k$129k$129,169
Seattle, WA
Salary Range104k - 159k$129k$129,071
Denver, CO
Salary Range96k - 154k$122k$121,726
Reston, VA
Salary Range88k - 136k$110k$109,666
Jersey City, NJ
Salary Range86k - 132k$107k$107,403
$63k
$166k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Manager, Cyber Security-Incident Response
Manager, Cyber Security-Incident Response
KPMG
KPMG
03/23/2021
03/23/2021
$75,30003/23/2021
$75,300
Incident Manager/Relief Shift Supervisor
Incident Manager/Relief Shift Supervisor
Merakey
Merakey
03/19/2021
03/19/2021
$38,96403/19/2021
$38,964
Incident Manager
Incident Manager
Dish Network Corporation
Dish Network Corporation
03/09/2021
03/09/2021
$48,60003/09/2021
$48,600
Incident Response and Recovery Manager
Incident Response and Recovery Manager
Management Decisions, Inc.
Management Decisions, Inc.
03/06/2021
03/06/2021
$200,00003/06/2021
$200,000
Incident Manager-Director (Jr1024245)
Incident Manager-Director (Jr1024245)
Broadridge Financial Solutions
Broadridge Financial Solutions
01/29/2021
01/29/2021
$85,00001/29/2021
$85,000
See More Recent Salaries

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Incident Manager Demographics

Gender

male

71.4 %

female

25.0 %

unknown

3.6 %

Ethnicity

White

76.5 %

Asian

11.9 %

Hispanic or Latino

7.0 %

Foreign Languages Spoken

Spanish

35.7 %

French

14.3 %

Carrier

14.3 %
See More Demographics

Incident Manager Education

Majors

Business
18.9 %

Degrees

Bachelors

51.1 %

Certificate

15.8 %

Associate

14.5 %

Top Colleges for Incident Managers

1. University of Michigan - Ann Arbor

Ann Arbor, MI • Public

In-State Tuition
$15,262
Enrollment
30,079

2. Georgia Institute of Technology

Atlanta, GA • Public

In-State Tuition
$12,424
Enrollment
15,201

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

5. University of Washington

Seattle, WA • Public

In-State Tuition
$11,207
Enrollment
30,905

6. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108

7. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. California Polytechnic State University-San Luis Obispo

San Luis Obispo, CA • Public

In-State Tuition
$9,816
Enrollment
21,047

10. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764
See More Education Info
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Part Time
Internship
Temporary

Top Skills For an Incident Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.3% of incident managers listed incident response on their resume, but soft skills such as detail oriented and math skills are important as well.

Best States For an Incident Manager

Some places are better than others when it comes to starting a career as an incident manager. The best states for people in this position are Texas, Washington, Connecticut, and Louisiana. Incident managers make the most in Texas with an average salary of $129,982. Whereas in Washington and Connecticut, they would average $127,800 and $125,128, respectively. While incident managers would only make an average of $124,561 in Louisiana, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Incident Manager Jobs:
501
Highest 10% Earn:
$188,000
Location Quotient:
1.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Texas

Total Incident Manager Jobs:
664
Highest 10% Earn:
$199,000
Location Quotient:
0.91
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Incident Manager Jobs:
126
Highest 10% Earn:
$183,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Incident Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ incident managers and discovered their number of incident manager opportunities and average salary. Through our research, we concluded that IBM was the best, especially with an average salary of $96,162. JPMorgan Chase follows up with an average salary of $117,417, and then comes Verizon Communications with an average of $114,300. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an incident manager. The employers include Markel, Management Decisions, Inc., and Security On-Demand

1. IBM
4.8
Avg. Salary: 
$96,162
Incident Managers Hired: 
39+
2. JPMorgan Chase
4.9
Avg. Salary: 
$117,417
Incident Managers Hired: 
35+
3. Verizon Communications
4.7
Avg. Salary: 
$114,300
Incident Managers Hired: 
25+
4. HP
4.8
Avg. Salary: 
$110,208
Incident Managers Hired: 
21+
5. Unisys
4.2
Avg. Salary: 
$94,943
Incident Managers Hired: 
19+
6. Microsoft
4.9
Avg. Salary: 
$119,273
Incident Managers Hired: 
19+

Incident Manager Videos

Updated October 2, 2020