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Become An Incident Manager

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Working As An Incident Manager

  • Getting Information
  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Analyzing Data or Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • Stressful

  • $107,953

    Average Salary

What Does An Incident Manager Do

Architectural and engineering managers plan, direct, and coordinate activities in architectural and engineering companies.

Duties

Architectural and engineering managers typically do the following:

  • Make detailed plans for the development of new products and designs
  • Determine staff, training, and equipment needs
  • Propose budgets for projects and programs
  • Hire and supervise staff
  • Lead research and development projects to produce new products, processes, or designs
  • Check the technical accuracy of their staff’s work
  • Ensure the soundness of methods their staff uses
  • Coordinate work with other staff and managers

Architectural and engineering managers use their knowledge of architecture or engineering to oversee a variety of activities. They may direct and coordinate production, operations, quality assurance, testing, or maintenance at manufacturing sites, industrial plants, engineering services firms, and research and development laboratories.

Architectural and engineering managers are responsible for developing the overall concept of a new product or for solving the technical problems that prevent the completion of a project. To accomplish this, they must determine technical goals and produce detailed plans. 

Architectural and engineering managers spend a great deal of time coordinating the activities of their staff with the activities of other staff or organizations. They often confer with other managers, including those in finance, production, and marketing, as well as with contractors and equipment and materials suppliers.

In addition, architectural and engineering managers must know how to prepare budgets, hire staff, and supervise employees. They propose budgets for projects and programs and determine staff, training, and equipment needs. These managers must also hire people and assign them specific parts of each project to carry out. Architectural and engineering managers supervise the work of their employees, set schedules, and create administrative procedures.

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How To Become An Incident Manager

Architectural and engineering managers typically need at least a bachelor’s degree and considerable work experience as an architect or engineer.

Education

Most architectural and engineering managers have at least a bachelor’s degree in an engineering specialty or a professional degree in architecture.

Many also gain business management skills by completing a master’s degree in engineering management (MEM or MsEM) or technology management (MSTM) or a master’s degree in business administration (MBA). Some workers earn their master’s degree before advancing to management positions, and others earn it while they work as a manager. Employers will sometimes pay for such education. Typically, those who prefer to manage in technical areas pursue an MsEM or MSTM and those interested in more general management skills earn an MBA.

Engineering management programs usually include classes in accounting, engineering economics, financial management, industrial and human resources management, and quality control.

Technology management programs typically provide instruction in production and operations management, project management, computer applications, quality control, safety and health issues, statistics, and general management principles.

Work Experience in a Related Occupation

Managers advance to their positions after years of employment as an architect or engineer. They usually have experience working on difficult or complex projects, developing designs, solving problems, and making decisions. Before moving up to a management position, they also typically gain experience leading engineering teams. 

Important Qualities

Analytical skills. Architectural and engineering managers must evaluate information carefully and solve complex problems.

Communication skills. Architectural and engineering managers oversee staff and work together with other levels of management. They must communicate orders effectively and lead teams to meet goals. 

Detail oriented. Architectural and engineering managers must pay attention to detail. Their duties require an understanding of complex systems since a minor error can cause major problems.

Math skills. Architectural and engineering managers use calculus and other advanced mathematics to develop new products and processes.

Organizational skills. Architectural and engineering managers keep track of many workers, schedules, and budgets simultaneously.

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Incident Manager Demographics

Gender

Male

72.3%

Female

25.9%

Unknown

1.8%
Ethnicity

White

59.2%

Hispanic or Latino

15.2%

Asian

11.3%

Black or African American

10.6%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

50.0%

Carrier

25.0%

Italian

12.5%

French

12.5%
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Incident Manager Education

Schools

University of Phoenix

15.8%

University of Maryland - University College

7.9%

Western Governors University

5.3%

Liberty University

5.3%

University of New Haven

5.3%

University of North Texas

5.3%

ECPI University

3.9%

Franklin University

3.9%

Drexel University

3.9%

Sinclair Community College

3.9%

Texas State University

3.9%

Strayer University

3.9%

Capella University

3.9%

George Washington University

3.9%

National Louis University

3.9%

Michigan State University

3.9%

Bowling Green State University

3.9%

Auburn University

3.9%

Dallas Baptist University

3.9%

Bellevue College

3.9%
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Majors

Business

21.0%

Information Technology

14.1%

Computer Science

13.2%

Computer Information Systems

7.2%

Management Information Systems

5.7%

Management

5.4%

Criminal Justice

4.2%

Electrical Engineering

3.9%

Information Systems

3.6%

Electrical Engineering Technology

2.7%

Psychology

2.4%

Computer Applications

2.4%

Computer Programming

2.1%

Computer Networking

2.1%

Communication

1.8%

Political Science

1.8%

Computer Systems Security

1.8%

Management Science

1.5%

Project Management

1.5%

Finance

1.5%
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Degrees

Bachelors

41.6%

Other

20.9%

Masters

17.2%

Associate

11.9%

Certificate

5.9%

Diploma

1.5%

Doctorate

0.9%
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Internship
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Real Incident Manager Salaries

Job Title Company Location Start Date Salary
Incident Manager Research In Motion Corporation Bellevue, WA Oct 20, 2010 $133,000
Incident Manager Research In Motion Corporation Bellevue, WA May 20, 2010 $133,000
Incident Manager Engineer SONY Network Entertainment International LLC San Diego, CA Sep 04, 2015 $123,000
Incident Manager, Infrastructure Service Support (VP) JP Morgan Chase & Co Houston, TX Jun 25, 2015 $114,000
Incident Manager, Infrastructure Service Support ( Jpmorgan Chase & Co. Houston, TX Sep 07, 2014 $114,000
Murex Platform Technical Incident Manager Murex North America Inc. New York, NY Aug 26, 2015 $110,000 -
$120,000
Incident Manager (IT) ISTS Worldwide Inc. Fremont, CA Jun 01, 2010 $100,000
Incident Manager (IT) ISTS Worldwide Inc. Pleasanton, CA Jun 01, 2010 $100,000
Incident Manager Cisco Systems, Inc. West New York, NJ Dec 16, 2009 $97,739 -
$181,200
Incident Manager Lumen21, Inc. Orange, CA Aug 01, 2012 $95,000
Incident Manager, US Operations Ironshore Services Inc. New York, NY Feb 01, 2010 $91,957 -
$100,000
Incident Manager (IT) ISTS Worldwide Inc. Irvine, CA Nov 02, 2010 $90,000
Murex Platform Technical Incident Manager Murex North America Inc. New York, NY Aug 26, 2015 $83,600 -
$87,000
Incident Manager Arete Systems Inc. Rolling Meadows, IL Apr 13, 2016 $83,500

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Top Skills for An Incident Manager

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  1. SLA
  2. Major Incident Process
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Recognized by management for being flexible and quickly adapting to priority 2 ticket management and responsibilities in SLA confinement.
  • Reviewed and provided recommendations on changes to support processes to ensure continuous improvement of the incident management and outage management procedures.
  • Managed production incident management process that fed into problem management, configuration management, and capacity planning processes.
  • Reported all customer-impacting events to customers in a timely and professional manner while complying with documented ITIL processes.
  • Created, maintained and published Problem Management processes through detailed documentation that was validated regularly through a review process.

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Top 10 Best States for Incident Managers

  1. Colorado
  2. New Mexico
  3. Delaware
  4. New Hampshire
  5. California
  6. Texas
  7. Massachusetts
  8. Washington
  9. New York
  10. Virginia
  • (235 jobs)
  • (37 jobs)
  • (26 jobs)
  • (65 jobs)
  • (1,684 jobs)
  • (522 jobs)
  • (326 jobs)
  • (358 jobs)
  • (445 jobs)
  • (279 jobs)

Top Incident Manager Employers

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Jobs From Top Incident Manager Employers

Incident Manager Videos

Role of an Incident Manager - ITIL

KPIs for Incident Managers

Incident Management

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