Incident manager job description

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
As a
Major Incident Manager
, you are responsible for the following:

Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents. Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios. Adherence to critical process and procedure, and appropriate escalations in support of production incidents. Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution. Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences. Ensure incident data is accurately captured and documented. Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process. Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis

This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience Basic knowledge of application development Relevant Incident management experience in an enterprise scale environment. Extensive customer service, communication, and client interaction skills. Possess critical thinking and troubleshooting skills. Strong ability to think and act independently to resolve production issues. Ability to act with a sense of urgency and agility Must display a history of achieving goals in a high-performance environment. Advanced analytical skills. Must be able to multitask in a fast-paced environment utilizing multiple tools. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:
In order to be successful, you must be able to take charge of a crisis and lead high-intensity major incident bridge calls with a large number of participants.
Minimum 5 years of major incident management/crisis management experience, including:- Ability to verbally command major incident bridge calls with over 50 participants for triage and service restoration activities- Ability to drive service restoration and keep diverse support teams focused in high-stake and high-pressure situations- Ability to seamlessly and quickly pivot to high priority items while still maintaining the crisis bridge focus on service restoration- Ability to effectively communicate incident status and details to a large audience Fluency in Spanish is required Understanding of ITIL and ITSMExposure to Windows, Linux, VMware, Network and Application Support.Knowledge of AWS and Azure.Strong situational awareness: be aware of all tickets and issues in the environment and act decisively. Understand the upcoming and ongoing changes in the environment and correlate with open incidents.Strong team-building skills and ability to effectively communicate with technical and non-technical personnel.Ability to effectively assess operational inefficiencies and deliver concise recommendations.Due to business needs, this role requires shift hour flexibility within a 7/24/365 shift rotation, including nights and holidays. A rotational on-call is also required.
We'd prefer to see:
Experience with design and implementation of a NOC in the Latin America region Bachelor degree in CS or related field.Experience using infrastructure monitoring tools such as BMC TrueSight, CatchPoint, Splunk, Remedy, Manage Engine, etc.Strong in process improvement identification, recommendations and implementation.

Impact You'll Make:
The Command Center Incident Manager is responsible for leading major incident response and effective service restoration. This role is solely responsible for verbally facilitating high-pressure major incident bridge calls towards resolution and communicating periodic updates to a vast internal audience. The secondary function of Command Center Incident Manager is to coordinate Command Center activities such as dashboard monitoring, alert escalations, low-priority incident triage and be responsible for monitoring the overall health of the TransUnion environment.

#DICE
#LP-EC1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Lead, IT Support

Job DescriptionJob DescriptionOur client, a well-known Law Firm in Washington, DC, is looking for a
Investigations and Incidents Manager
. In this role, you would ensure that the Firm promptly, thoroughly, and lawfully investigates security, privacy, and workplace incidents affecting the Firms assets, information, or people. This role develops and implements digital forensics and incident response capabilities with a mix of internal and external resources. This is a highly technical role that requires hands-on, collaborative work with stakeholders and IT implementers.

Duties and Responsibilities:

• Defines, documents, and manages the Investigations and Incidents programs. These include developing bodies of practice related to triage and initial assessment of severity, investigations of suspected incidents, evidence capture and preservation, support for law enforcement interactions, and upward reporting as necessary.
• Maintains the Firms investigations processes, incident response playbooks, and related workflows as implemented in systems of record.
• Works with stakeholders and affected parties to assess the likelihood or severity of suspected incidents, identify appropriate follow-ups, conduct investigations, commission third-party assistance, regularly communicate status, and coordinate internal communications. This role will work closely with the CISO, Firm General Counsels, senior lawyers, and other business stakeholders.
• Manages relationships with third-party investigators and incident-response entities the Firm may have relationships with, as necessary.

Qualifications:

• Bachelor's degree in Computer Science or Engineering preferred; advanced degree and CISSP certification preferred.
• Requires 10+ years' experience in cybersecurity, with 5+ years experience running hands-on digital forensics and incident response programs.
• Expert working knowledge of desktop security, forensics data capture, chain of custody concepts, open-source intelligence, and investigative methods. Experience with tools such as EnCase, Axiom and Basis Tech is required.
• Exceptional ability to rapidly assimilate and synthesize information under pressure and during compressed timeframes.
• Cogent and effective written and oral communications skills, combined with a newspaper-reporters knack for swiftly summarizing situations, including what is known and unknown.

#acc15749852PandoLogic. Keywords: Police Detective, Location: Washington, DC - 20402 , PL: 549791103