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Technical Support Technician jobs at Indiana University Health La Porte Hospital Inc - 112 jobs

  • Technician-Unit Support - FT/Night - Adult Medical Stroke Unit A7S

    Indiana University Health 4.6company rating

    Technical support technician job at Indiana University Health La Porte Hospital Inc

    Provides a combination of direct patient care and unit clerical duties for the department. Administers care to designated patients under the direction of a Clinical Nurse and provides support to the patient care team. Ensures a clean and orderly environment for the patient. Provides information, directions and other assistance to physicians, patients, families, customers and vendors. May schedule tests and procedures for the patient, maintain patient records and sign patients in and out of the unit. May be responsible for the ordering, receiving and delivering of equipment and supplies for the patient care team. May be required to provide continuous observation including suicide prevention. High School Diploma or GED is required. CPR May be required to complete Unit Secretary training program. * Requires previous comparable acute patient care experience or successful completion of the IU Health PCA education program. * Requires current Basic Life Support certification through the AHA or attainment at the completion of the IU Health PCA education program. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. * Requires basic knowledge of medical terminology. * Requires knowledge of procedures and standards related to patient care activities. * Requires knowledge of principles of infection control. * Requires basic computer skills.
    $27k-37k yearly est. Auto-Apply 8d ago
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  • Technical Support Specialist

    Hologic 4.4company rating

    Remote

    All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. Document calls in the CRM system and escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s). Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phone and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). Experience as a Cytology Prep Technician (desired). Experience with cytology, RT PCR, molecular, or virology (desired). Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
    $71k-106k yearly Auto-Apply 48d ago
  • Logistics Technology Support Specialist

    Midwest Veterinary Supply, Inc. 4.0company rating

    Lakeville, MN jobs

    Midwest Veterinary Supply is seeking a full-time Logistics Technology Support Specialist for our Lakeville, Minnesota corporate office. This is a remote role, with the ability to spend up to 10% time traveling to our Distribution Center locations and onsite at our Lakeville Corporate location. Job Summary : The Logistics Technology Support Specialist will support distribution operations by assisting in the design, testing, and implementation of warehouse management system changes. Additionally, the Logistics Technology Support Specialist will analyze data and information from many sources to ensure visibility is provided to management in order to make quality business decisions. This role will provide problem resolution leveraging the Jira ticketing system. Essential Job Functions : Work with the System Developers, Logistics Management, and other members of the Warehouse Management System maintenance and upgrade team to generate test data and execute specific scenario requests and provide detailed feedback based on results and findings. Apply analytic methods or tools to understand, predict, or control logistics operations or processes. Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost. Provide guidance, support, training, and feedback to operations staff across all facilities relating to new projects, upgrades, and ongoing maintenance or development. Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity. Work with logistics management to identify areas of opportunity to reduce spending and benefit from volume-based discounts. Work with other departments to gather and assemble relevant data for current projects. Job Requirements & Qualifications : Must be able to perform each essential function satisfactorily A High School Diploma or equivalent (GED) required. A minimum of two of years of experience in a distribution environment is desired Ability to read, write and speak English Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals Basic computer skills, ability to operate a Windows-based computer and data entry Good listening and verbal communication skills to include the ability to demonstrate diplomacy and professionalism Strong organizational skills Ability to work well with others and independently The ability make quick decisions based on sound business logic Ability to work with Corporate office to achieve mutual goals Ability to remain flexible and open minded Cognos version 10.2 or greater is beneficial Strong written and verbal communication skills Strong organizational skills and the ability to multitask Must be self-motivated and able to work independently Strong customer service skills Mental & Physical Demands : Attention to detail to assure accuracy Regular interaction with people, team-player Daily deadlines may result in a fast pace of work Potential for stress related to typical problem resolution processes Acceptant of constructive criticism and feedback Continuous use of hands for writing and computer keyboard Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Use of a telephone - listening and speaking Ability to work at a desk throughout the day Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises . Equipment Used : Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier. Work Environment : This is a remote position. Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per workweek may be required. Travel may be necessary during project planning, implementation, and post go-live phases. Salary/Benefits : We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations. About Us : Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices. Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.
    $32k-60k yearly est. Auto-Apply 11d ago
  • IT Helpdesk Technician

    Bird Rock Systems 3.8company rating

    San Diego, CA jobs

    Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence. What Sets Us Apart: Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment. Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues - we're friends who collaborate, support, and celebrate together. Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems. Your Opportunity: At Bird Rock Systems, you're not just an employee - you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us. Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory! Join us on our journey. Apply today. Position Summary We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects. You will support various technical requests from all departments: Triage and fix technical areas impacting employee productivity. Provide optimization reports for various IT and IT Security tools. Act as a technical resource for employee inquiries. Create and maintain technical documentation. Main Duties Install and configure computer hardware, software, systems, phones, mobile devices. Set up PCs and equipment. Support business applications. Monitor and maintain cloud applications including Office 365. Respond in a timely manner to service issues and requests. Provide in-person technical support across the company. Troubleshoot login/permission issues. Repair and replace equipment as necessary. Participate in testing new technology. Complete company and partner training and certification tests. Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars. Ensure customer satisfaction in every step of problem resolution. Track customer issues. Document diagnostic steps while troubleshooting reported problems. Conduct research to find correct solutions. Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness. Respond to customer inquiries in a timely manner. What You Bring Education & Experience Undergraduate degree, or equivalent, pertaining to IT. Two years of experience with IT support and IT projects. General industry knowledge of technology vendors, applications, and trends. Qualifications & Key Skills Ability to commit to full-time schedule, as detailed on upon employment Strong desire to do an excellent job. Strong passion for technology. Listens to people with technical needs - identify be sensitive and responsive to technical needs. Excellent written and verbal communication skills. Able to express ideas clearly and convey necessary information. Able to recognize and attend to important details with accuracy and efficiency. To show us you've read this posting carefully, please answer the following question in your application: You're in a race and you pass the person in second place. What place are you in now? Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to constructively work under deadlines. Able to think strategically and tactically. Able to identify areas of risk/concern in area of responsibility. Ability to apply knowledge, experience, and expertise when addressing issues. Build solid and effective working relationships with others. Knowledge and expertise in related areas of responsibility. Strong organizational and time management skills, driving tasks to completion. Interest in attending various program events, including social gatherings, career development workshops, and more. Preferred Skills IT infrastructure, cybersecurity, or related technical background Certification - CompTIA, ITF, A+, Network+, Security+, or similar Location Requirements Location type: Onsite Onsite location: San Diego, California, United States Remote work requirements: N/A Time Requirements Schedule: Full time Employment duration: Temporary to Permanent Estimated start date: Immediate Estimated end date: TBD, based on availability, experience, and job performance. Compensation Expected Pay: $26.50-$29 Hourly DOE The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.
    $26.5-29 hourly 60d+ ago
  • IT Helpdesk Technician

    Bird Rock Systems 3.8company rating

    San Diego, CA jobs

    Job DescriptionSalary: $26.50-$29.00 Hourly DOE IT Helpdesk Technician Why Bird Rock Systems At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence. What Sets Us Apart: Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment. Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company. Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues we're friends who collaborate, support, and celebrate together. Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems. Your Opportunity: At Bird Rock Systems, you're not just an employee you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us. Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory! Join us on our journey. Apply today. Position Summary We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects. You will support various technical requests from all departments: Triage and fix technical areas impacting employee productivity. Provide optimization reports for various IT and IT Security tools. Act as a technical resource for employee inquiries. Create and maintain technical documentation. Main Duties Install and configure computer hardware, software, systems, phones, mobile devices. Set up PCs and equipment. Support business applications. Monitor and maintain cloud applications including Office 365. Respond in a timely manner to service issues and requests. Provide in-person technical support across the company. Troubleshoot login/permission issues. Repair and replace equipment as necessary. Participate in testing new technology. Complete company and partner training and certification tests. Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars. Ensure customer satisfaction in every step of problem resolution. Track customer issues. Document diagnostic steps while troubleshooting reported problems. Conduct research to find correct solutions. Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness. Respond to customer inquiries in a timely manner. What You Bring Education & Experience Undergraduate degree, or equivalent, pertaining to IT. Two years of experience with IT support and IT projects. General industry knowledge of technology vendors, applications, and trends. Qualifications & Key Skills Ability to commit to full-time schedule, as detailed on upon employment Strong desire to do an excellent job. Strong passion for technology. Listens to people with technical needs identify be sensitive and responsive to technical needs. Excellent written and verbal communication skills. Able to express ideas clearly and convey necessary information. Able to recognize and attend to important details with accuracy and efficiency. To show us youve read this posting carefully, please answer the following question in your application: Youre in a race and you pass the person in second place. What place are you in now? Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to constructively work under deadlines. Able to think strategically and tactically. Able to identify areas of risk/concern in area of responsibility. Ability to apply knowledge, experience, and expertise when addressing issues. Build solid and effective working relationships with others. Knowledge and expertise in related areas of responsibility. Strong organizational and time management skills, driving tasks to completion. Interest in attending various program events, including social gatherings, career development workshops, and more. Preferred Skills IT infrastructure, cybersecurity, or related technical background Certification - CompTIA, ITF, A+, Network+, Security+, or similar Location Requirements Location type: Onsite Onsite location: San Diego, California, United States Remote work requirements: N/A Time Requirements Schedule: Full time Employment duration: Temporary to Permanent Estimated start date: Immediate Estimated end date: TBD, based on availability, experience, and job performance. Compensation Expected Pay: $26.50-$29 Hourly DOE The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, well consider location, experience, and other job-related factors.
    $26.5-29 hourly 29d ago
  • Client Service Technician II

    GE Healthcare 4.8company rating

    Remote

    SummaryActs as the primary GEHC Services face to the customer(s) served. Responsible for meeting the daily service repair needs of designated Imaging, LCS and Biomed equipment, to include multiple modalities of the customer's equipment. Drives customer satisfaction through Service Excellence. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities: Troubleshoot, install, maintain, and service repair needs on designated equipment. Evaluate progressively complex, customer biomedical equipment issues and implement appropriate repairs. First look on at least one imaging or LCS modality. Perform on-time and accurate planned maintenance (PM), Field Modification Instruction, and safety/environmental inspections. Own customer issues from dispatch or identification of issue to resolution. Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently. Maintain daily communications with customers without direction. Follow as well as guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation. Engage with other team members (including Remote Technical Engineers and Zone Service Engineers) to ensure they are aware of the status of all issues at all times for their designated customers. Effectively communicate and partner with teammates and colleagues. Understand and communicate business goals and objectives to the broader GE team servicing. Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times). Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs). Keep up to date with competitor information and market trends. Identify business opportunities for the organization. May include basic/refresher application training of clinical staff on designated equipment. Qualifications : Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 4+ years of experience servicing electrical equipment. Experience interfacing with both internal team members and external customers as part of a solution based service process. Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite). Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception). Must have and maintain a valid driver's license. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. For U.S. based positions only, the pay range for this position is $75,840.00 - 113,760.00. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. #LI-KG1 We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $75,840.00-$113,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $75.8k-113.8k yearly Auto-Apply 17d ago
  • Cyber Client Service Technician - Lima, OH

    GE Healthcare 4.8company rating

    Remote

    SummaryActs as the primary GEHC Services face to the customer(s) served. Responsible for meeting the daily service repair needs of designated Imaging, LCS and Biomed equipment, to include multiple modalities of the customer's equipment. Drives customer satisfaction through Service Excellence.Job DescriptionResponsibilities: Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity. Works closely with multiple device manufacturers regarding cybersecurity issues. Works directly with customer IT and security personnel to implement site cyber security policies. Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls. Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists. Perform on-time and accurate device level security actions. Own customer clinical device security issues from dispatch or identification of issue to resolution. Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues. Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely. Maintain daily communications with customers without direction. Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation. Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers. Effectively communicate and partner with teammates and colleagues. Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security. Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes - OS, MAC address, etc). Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs). Keep up to date with competitor information, device security bulletins and market trends. Identify business opportunities for the organization. May include basic/refresher application training of clinical staff and customer security/IT personnel on designated equipment Qualifications : Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 4+ years of experience servicing electrical equipment. Experience interfacing with both internal team members and external customers as part of a solution based service process. Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite). Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception). Must have and maintain a valid driver's license. #LI-PA1 #On-Site We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes
    $70k-104k yearly est. Auto-Apply 60d+ ago
  • Information Services (IS) Media and Technology Support Specialist

    Upstate Cerebral Palsy 4.2company rating

    Utica, NY jobs

    Pay $21.88 - $23.32 an hour Join Our Team as an Information Services Media & Technology Support Specialist! Are you ready for a fast-paced, hands-on role that blends audio/visual expertise with IT support? In this on-site position, you'll set up, operate, and maintain A/V equipment for live events, trainings, and conferences-while also supporting and maintaining our in-house technology systems. You'll work closely with the Director of IS Support Services to identify and implement cutting-edge solutions that meet our agency's needs. From laptops and desktops to VOIP phones, mobile devices, printers, and A/V gear, you'll be the go-to expert ensuring everything runs smoothly. Core Responsibilities Activities include but are not limited to the following: * A/V Support Responsibilities (20%) * Microphones, speakers, projectors, video displays, and meeting recording. * Manage sound levels, video playback, and transitions. * Oversee A/V equipment inventory. * IT Support Responsibilities (80%) * Provide excellent customer support by resolving technical issues promptly and professionally. * Receive, respond to and document support calls in the Support Services Call Center. * Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals. * Configure mobile devices and assist end users with basic functionality. * Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies. * Update asset inventory when making system changes, additions, moves and disposals. * Provide end users with basic computer system training. * Coordinate with vendors for external support of computers, telephones, printers, audio/visual equipment and other hardware. * Participate in the after-hours Support Services Team on-call rotation. * Escalate cybersecurity requests and concerns to IS Security Personnel. * Assist the Network & Telecom Team with special projects, when required. * Adhere to mandatory abuse reporting laws and FERPA/HIPAA/HITECH requirements. * Other duties as required. Qualifications * Associate's Degree in field of Computer Science or related field OR 1+ years' experience in a technical support, audio/visual or customer service role. * Experience with the following technologies: * Mobile Devices: Android, Apple iOS devices * Networking: Configuration of Personal or SOHO Routers, Entry-Level Troubleshooting * Networking Protocols: TCP/IP * PCs & Peripherals: Diagnostics & Troubleshooting, Hardware * Software: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), Windows * Tools: Cable Testers, Crimpers, Network Toners * Knowledge or familiarity of the following technologies: * Active Directory: NTFS Permissions, Users & Groups * A/V: Microphones, Projectors, Soundboards, Sound Systems, Video Switchers * Networking: Basic understanding of IP networks, Ethernet cabling, firewalls, routers, switches & wireless * Office 365: OneDrive, Outlook Online, Teams * Software: Mobile Device Management * Telecommunications: Basic understanding of VOIP * Flexible hours including nights, weekends, and working from home required. * After-hours on-call responsibilities. * Travel is required. Must have a valid NYS driver's license & dependable vehicle. Benefits Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off. * Comprehensive Health/Dental/Vision * Direct Deposit * Flexible Spending Account (FSA) * Retirement Plan 403(b) * Life Insurance * Voluntary Benefits * Employee Assistance Program (EAP) * Generous PTO Plans (Sick, Vacation and Employee Leave) * Tuition Reimbursement * Service Awards * Employee Appreciation Events * Employee Discounts Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org
    $21.9-23.3 hourly 9d ago
  • Technical Support Manager, 988

    The Mental Health Association of NYC Dba Vibrant Emotional Health 3.9company rating

    Remote

    Department: Technology Reports to: Director, Enterprise IT Support Travel: ≤ 10% Pay Range: $100,000 - $131,500 * *New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The 988 Technical Support Manager's role is to oversee all 988 Help Desk staff (15) and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of 988 Help Desk functions. The Technical Support Manager is also responsible for planning, designing, and analyzing the organization's 988 Help Desk according to best practices while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. This manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. Duties/Responsibilities: Strategy & Planning Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes. Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected. Analyze the performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems. Acquisition & Deployment: Collaborate with other departments to identify and/or procure Help Desk software for internal staff and external clients. Conduct research on emerging products, services, protocols, and standards in support of Help Desk technology procurement and development efforts. Liaise with vendors for the procurement of new systems technologies; oversee the installation and resolve adaptation issues. Ensure appropriate training initiatives for new and existing staff. Operational Management: Manage the processing of incoming requests to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues. Develop and enforce request handling and escalation policies and procedures. Track and analyze trends in Help Desk requests and generate statistical reports. Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations. Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency. Oversee the development and communication of help sheets, usage guides, and FAQs for end users. Oversee the development, implementation, and administration of Help desk staff training procedures and policies. Train, coach, and mentor Help Desk Technicians and other junior staff. Manage the overall Help Desk activities and staff. Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary. Monitor incident trends and anticipate potential problems for proactive resolution. Required Skills/Abilities: Hands-on experience with Help Desk and remote-control software Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with computer security systems, password, and file protection protocols Basic networking knowledge to support desktop issues Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skills Team-oriented, possess a positive attitude, and work well with others. Genuine passion for providing excellent customer service and a problem-solving attitude. Required Qualifications: 5+ years of professional or technical experience in IT with a strong background in all aspects of customer service. 2+ years' current management experience that demonstrates proficiency in leadership techniques and management of resources. Experience managing a 24/7 support team a plus Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365, Azure, AWS Experience with Genesys Cloud and Salesforce a plus Basic networking knowledge to support desktop issues Other Requirements: Must be team-oriented, possess a positive attitude, and work well with others. Have a genuine passion for providing excellent customer service and a problem-solving attitude. Must be able to meet outside of regular hours with 2nd and 3rd shift teams on occasion (between 5-6PM ET and 7-8AM ET) We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from *************** email address.
    $31k-59k yearly est. Auto-Apply 31d ago
  • Multi-Vendor Siemens X-ray Technical Support Engineer

    GE Healthcare 4.8company rating

    Remote

    SummaryThe Siemens X-ray/Vascular Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Service Engineers (FSE's), Client Service Technicians (CST's), and Customers experiencing system performance issues. This position is the technical resource for all service-related escalations regarding the Siemens X-ray/Vascular product family should include expertise on the following products: Siemens Axiom Artis, Artis Zee, Artis Q, Artis Zeego, Pheno, and Icono. As well as a varitety of Rad, R & F, Portable X-Ray (mobilette family) experience preferred. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionKey Responsibilities: Provide remote and on-site technical support for Axiom Artis, Artis Zee, Artis Q, Artis Zeego, Pheno, and Icono. As well as a varitety of Rad, R & F, Portable X-Ray (mobilette family) experience preferred. Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support. Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. Utilize the GEHC escalation process as needed, working closely with local customer and CSO stakeholders to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Utilize “Gameplan” tool to drive service effectiveness. Contribute knowledge articles to Problem Solution Database (PSDB). Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. Support Material controls and Purchased Service cost reduction initiatives for the modality. Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates. Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training; assist in development of new training course content and adjunct instructor at GE Healthcare Institute for Multi-Vendor Instructor-Led training courses for Siemens X-ray and Vascular training courses. Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise. Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebal Customer Relationship Management (CRM) software and other remote tools as required. Required Qualifications: Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education to Associates or Bachelor's degrees AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment Minimum 5 years of diagnostic imaging experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of Siemens X-ray and Vascular systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems. Experience interfacing with both internal team members and external customers as part of a solution-based service process. Ability to stay calm in pressurized situations and coach people through solving problems. Exceptional teamwork, verbal, and written communication skills. Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary. Must have and maintain a valid Driver's License. Special Physical Requirements: Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Preferred Qualifications: 2 or 4 year degree in an Engineering discipline Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for Vascular, and X-ray, DICOM, PACS and/or Advanced computer networking. Experience with Siemens applications including syngo, Web applications, and the Microsoft suite of products. Abiltiy to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Demonstrated successful history of technical problem solving and resolution supporting Siemens Vascular and X-ray equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely. Strong customer service skills. Highly motivated team player. Prior project or technical leadership experience. Training skills Networking certification, or related networking experience Basic financial analysis abilities Lean / Six Sigma Certified We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 30, 2026
    $94.4k-141.6k yearly Auto-Apply 15d ago
  • Engineer - Technical Support 2_HC

    GE Healthcare 4.8company rating

    Remote

    SummaryGE HealthCare offers an exciting opportunity for a Process Transformation Specialist to collaborate closely with our Mechanical Installation vendors, MR calibration teams, and field service engineers to drive significant improvements in our Magnetic Resonance (MR) business. The ideal candidate will drive improvements in installation and calibration processes by partnering with initiative leaders and subject matter experts across project management, manufacturing, logistics, and field services to transform the wing-to-wing delivery and installation experience. This role is particularly well-suited for candidates with experience in MR systems, mechanical installation, field service engineering, or operational excellence and lean transformation initiatives. At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That's because we never lose sight of what healthcare really needs-the human touch.Job DescriptionRole Responsibilities Champion process simplification and optimization for MR mechanical installation and calibration through a strong partnership with workstream leaders. Identify inefficiencies in current workflows using lean methodologies and structured problem-solving. Accelerate the development and documentation of standard work procedures through proactive collaboration with stakeholders. Enable continuous improvement by conducting KPI and root cause analyses that inform decision-making and strengthen workstream execution. Drive iterative improvement by participating in try-storming sessions that test and evolve process solutions. Partner with workstream leaders to design and execute transformation testing plans that drive meaningful change. Drive adoption of change initiatives through targeted training, clear communication, and active stakeholder engagement. Collaborate with cross-functional business leaders to ensure consistent and sustainable processes across all regions. Champion a customer-first mindset to ensure actions and plans directly support GEHC's value creation goals. Required Qualifications Bachelor's degree in Engineering (Mechanical, Electrical, or Biomedical), Operations, or a related technical field, with at least three years of experience with MR field service, mechanical installation, or calibrations OR with an Associate's degree and minimum five years of relevant hands-on experience in MR systems or medical imaging field service. Equivalent military or technical training may be accepted in place of formal education. Willingness to travel up to 25-50%, including overnight stays, to manufacturing, logistics, or customer sites. Legal authorization to work in the United States is required. Has a valid US state driver's license. Desired Characteristics MBA or MS in Engineering, Operations, or Supply Chain. Proficiency in lean principles, including value stream mapping, standard work, problem-solving, and daily management. Proven ability to collaborate on diverse, cross-functional teams. Strong project management, communication, and analytical abilities. Ability to motivate, develop, and influence others at all levels within an organization. Fosters enthusiasm for achieving company objectives by clearly communicating operational plans and strategies. Demonstrated leadership skills with a solid understanding of factors influencing GEHC businesses and suppliers. #LI-REMOTE We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $94.4k-141.6k yearly Auto-Apply 15d ago
  • Philips MR Technical Support Engineer

    GE Healthcare 4.8company rating

    Remote

    SummaryThe Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues. This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families. This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations. Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support. Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Utilize “Gameplan” tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB). Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. Support Material and Purchased Service cost improvement initiatives for the modality. Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates. Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations. Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise. Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required. Required Qualifications High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment. Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of Philips MR systems. Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems. Must have and maintain a valid Driver's License. Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs). Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). Desired Qualifications: 2 or 4 year degree in an Engineering discipline. Experience interfacing with both internal team members and external customers as part of a solution-based service process. Ability to stay calm in pressurized situations and coach people through solving problems. Exceptional teamwork, verbal, and written communication skills. Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely. Demonstrated successful history of technical problem solving and resolution supporting Philips MR equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking. Experience with Philips applications, Web applications, and the Microsoft suite of products. Strong customer service skills. Highly motivated team player. Prior project or technical leadership experience. Training skills. Networking certification, or related networking experience. Basic financial analysis abilities. Lean / Six Sigma Certified. Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 30, 2026
    $94.4k-141.6k yearly Auto-Apply 8d ago
  • Technical Support Engineer

    GE Healthcare 4.8company rating

    Remote

    SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $48k-79k yearly est. Auto-Apply 3d ago
  • Technical Support Engineer II - HL7

    GE Healthcare 4.8company rating

    Remote

    SummaryThe Technical Support Engineer I (TSE I) delivers exceptional customer satisfaction through Service Excellence by providing remote and on-site technical support to Field Engineers (FEs), Client Service Technicians (CSTs), and customers. This position serves as the primary HL7 technical resource for service-related escalations within Patient Care Solutions (PCS) products, including CARESCAPE Gateway. You will handle multiple service requests, provide after-hours support, and collaborate cross-functionally to drive timely issue resolution. The ideal candidate holds a Cloverleaf Level 1 certification and is proficient in Windows and Linux operating systems. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities Provide remote and on-site technical support for PCS products. Assist FEs, CSTs, and customers in troubleshooting and resolving system issues. Follow GE HealthCare's escalation processes and collaborate with engineering teams to implement timely corrective actions. Use the Gameplan tool to improve service effectiveness and productivity. Act as a field advisor during new product introductions and process improvement initiatives. Collaborate with Modality/Service Engineering and Product Teams to drive product quality, improve serviceability, and resolve formal customer escalations. Train and mentor FEs and TSEs to ensure technical and customer support skills are current and aligned with business needs. Support customers across time zones, including occasional after-hours assistance. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Maintain and expand modality knowledge, complete all technical training and retain proficiency on related PCS tools. Work a standard schedule of Monday-Friday, 8:00 AM-6:00 PM EST, participation in an on-call rotation. Required Qualifications Bachelor's degree in Computer Engineering, Electrical Engineering, IT, or a related field. Minimum of 3 years of HL7 experience. Cloverleaf Level 1 certification required. Experience with Cerner, Epic, or Meditech integrations and ADT interfaces. Proficiency in Windows and Linux operating systems. Legal authorization to work in the U.S. is required. GE HealthCare does not sponsor individuals for employment visas for this role. Preferred Qualifications Cloverleaf Level 2 or 3 certification. Experience with SQL databases and VM integration. Familiarity with GE HealthCare Patient Care Solutions (PCS) products. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $104,000.00-$156,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: January 27, 2026
    $48k-79k yearly est. Auto-Apply 60d+ ago
  • Technician-Unit Support - Part Time Day - Adult Medical Step-down Unit - Fishers

    Indiana University Health System 3.8company rating

    Fishers, IN jobs

    Provides a combination of direct patient care and unit clerical duties for the department. Administers care to designated patients under the direction of a Clinical Nurse and provides support to the patient care team. Ensures a clean and orderly environment for the patient. Provides information, directions and other assistance to physicians, patients, families, customers and vendors. May schedule tests and procedures for the patient, maintain patient records and sign patients in and out of the unit. May be responsible for the ordering, receiving and delivering of equipment and supplies for the patient care team. May be required to provide continuous observation including suicide prevention. • High School Diploma or GED is required. CPR May be required to complete Unit Secretary training program. • Requires previous comparable acute patient care experience or successful completion of the IU Health PCA education program. • Requires current Basic Life Support certification through the AHA or attainment at the completion of the IU Health PCA education program. Other advanced life support certifications may be required per unit/department specialty according to patient care policies. • Requires basic knowledge of medical terminology. • Requires knowledge of procedures and standards related to patient care activities. • Requires knowledge of principles of infection control. • Requires basic computer skills.
    $33k-46k yearly est. Auto-Apply 23d ago
  • IT Support Engineer

    Photon Group 4.3company rating

    Remote

    Greetings Everyone Who are we? For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ***************************** ·Maintain Photon premises in the geography : Premise maintenance includes: 1) Floor walks before arrival of Associates to ensure cleanliness and hygiene 2) Liaising with building reps / agency for any unresolved maintenance issues thereof. ·Maintenance of IT equipment crucial to business operations (VCs) 1) Checking weekly the working condition of the same 2) Liaising with offshore IT team for periodic maintenance. ·Liaise with FedEx : 1) Handle domestic and international shipping of IT assets and documents 2) Generate labels ·Provide office guests (clients) with a hospitable experience 1) Preparing for premises access in advance 2) Arranging refreshments on an as needed basis. ·Manage and maintain asset (IT equipment) records. Interface with appropriate departments (Compliance - IT) internal to the company. ·Being the lead in office improvements and renovations projects based on requirements / directives provided. ·Be the local liaison for the new office set up: 1) visit new office spaces basis curated list 2) liaising with landlord / agent to execute customized fit-outs. ·Assist CXOs with their requests during visits on an as needed basis. ·Be flexible with schedules and support during weekends/holidays when required. ·Travel to other locations for business requirements : client site, tradeshows on an as needed basis. ·Proficiency in MS Office. ·Follow established processes for reconciliation of expenses on a weekly basis.
    $61k-101k yearly est. Auto-Apply 1d ago
  • Clinical Support Coordinator - Night Shift - ER / ICU Techs

    Indiana Donor Network 3.7company rating

    Indianapolis, IN jobs

    Join Our Mission to Save and Enhance Lives - Become a Clinical Support Coordinator Are you looking for a meaningful healthcare career where your skills and compassion can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to join our team as a Clinical Support Coordinator. Why Indiana Donor Network? Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue transplants, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives. About the Role As a Clinical Support Coordinator, you are at the heart of the organ and tissue donation process. Your responsibilities will include: Obtaining informed telephone authorization and conducting comprehensive medical and social history risk assessments with families of patients who authorize donation. Collaborating directly with clinicians to perform medical screenings on patients to determine donation eligibility. Case management of all aspects of tissue cases and shared organ cases, ensuring seamless transitions and effective case completion. Providing accurate, timely information to both internal and external stakeholders. Who We're Looking For We seek individuals who are passionate about healthcare, teamwork, and making a difference. Ideal candidates will have: Post-secondary training or education in a relevant field is required. Bachelor's degree is preferred, but other healthcare backgrounds will be considered (ICU Tech, ER Tech, LPN, Medical Assistant, etc.). Strong case management & communication skills with a commitment to providing compassionate support to donor families. Excellent data entry & computer skills are required. Experience with one or more electronic medical record systems is preferred. The ability to multitask in a fast-paced, mission-driven environment. Schedule & Work Environment This role follows a rotating 12-hour shift schedule (either 7:00 AM - 7:00 PM for day shift or 7:00 PM - 7:00 AM for night shift), including weekends and holidays. Day and night shift positions are currently available, with alternating four-day / three-day workweeks. Benefits & Perks At Indiana Donor Network, we believe in taking care of our team members. We offer: • Competitive compensation including shift differential and overtime • 100% employer paid health, dental, and vision insurance for our employees and dependents • Annual health savings account contributions • Paid pet insurance • Annual bonuses for performance and retention • Generous paid time off and holiday pay • Professional development and growth opportunities • A mission-driven, supportive work culture Join Our Life-Saving Mission If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network. Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.
    $35k-52k yearly est. Auto-Apply 60d+ ago
  • Join our Talent Network - Georgia Tech

    Freudenberg Medical 4.3company rating

    Remote

    Working at Freudenberg: We will wow your world! Responsibilities: At Freudenberg, we are dedicated to fostering an environment where our employees can leverage their skills to add significant value to their teams. While each opportunity varies based on the business area, location, and specific role, Freudenberg is committed to creating a remarkable experience for all. Our values resonate with many: we are human, fair in our behavior, family-oriented, diverse, respectful, and committed to leaving a sustainable footprint for the world of tomorrow. By submitting your resume, you're not applying for a specific job and should not expect to be contacted immediately. Instead, you're joining our exclusive talent network, designed specifically for students during the 2026 career fair and industry expo season. Why Join Our Talent Network? Scholarship Opportunities: Be the first to know about scholarships available to you. Job Alerts: Receive follow-ups to join our job alerts and get notified about specific job openings that match your interests. Future Interactions: Stay connected with Freudenberg for other exciting opportunities to engage with us. Joining our talent network is a fantastic way to stay informed and connected with Freudenberg, opening doors to future opportunities and career growth. Qualifications: Our talent network is specifically designed for students we meet during the 2026 college career fair and industry expo season. We are particularly interested in those with backgrounds in Chemical, Industrial, Materials, Mechanical, Plastics, Polymer, and Textile Engineering. By submitting your resume, you are not applying for a specific job and should not expect to be contacted. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg North America Limited Partnership
    $60k-81k yearly est. Auto-Apply 7d ago
  • Join our Talent Network - Georgia Tech

    Freudenberg 4.3company rating

    Remote

    Working at Freudenberg: We will wow your world! Responsibilities: At Freudenberg, we are dedicated to fostering an environment where our employees can leverage their skills to add significant value to their teams. While each opportunity varies based on the business area, location, and specific role, Freudenberg is committed to creating a remarkable experience for all. Our values resonate with many: we are human, fair in our behavior, family-oriented, diverse, respectful, and committed to leaving a sustainable footprint for the world of tomorrow. By submitting your resume, you're not applying for a specific job and should not expect to be contacted immediately. Instead, you're joining our exclusive talent network, designed specifically for students during the 2026 career fair and industry expo season. Why Join Our Talent Network? Scholarship Opportunities: Be the first to know about scholarships available to you. Job Alerts: Receive follow-ups to join our job alerts and get notified about specific job openings that match your interests. Future Interactions: Stay connected with Freudenberg for other exciting opportunities to engage with us. Joining our talent network is a fantastic way to stay informed and connected with Freudenberg, opening doors to future opportunities and career growth. Qualifications: Our talent network is specifically designed for students we meet during the 2026 college career fair and industry expo season. We are particularly interested in those with backgrounds in Chemical, Industrial, Materials, Mechanical, Plastics, Polymer, and Textile Engineering. By submitting your resume, you are not applying for a specific job and should not expect to be contacted. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg North America Limited Partnership
    $60k-81k yearly est. Auto-Apply 7d ago
  • Technical Support Engineer

    GE Healthcare 4.8company rating

    Terre Haute, IN jobs

    SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $42k-65k yearly est. Auto-Apply 3d ago

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