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Indirect account manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Dr. Uric Dufrene,

Todd Lee Goen

Below we've compiled a list of the most critical indirect account manager skills. We ranked the top skills for indirect account managers based on the percentage of resumes they appeared on. For example, 17.4% of indirect account manager resumes contained product knowledge as a skill. Continue reading to find out what skills an indirect account manager needs to be successful in the workplace.

15 indirect account manager skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how indirect account managers use product knowledge:

Joint sales calls resulted in accelerated initial sales due to combined product knowledge and customer relationships.
Train team on product knowledge, sales techniques, presentation skills, and territory management.

2. Sales Techniques

Here's how indirect account managers use sales techniques:

Consulted dealer partners on marketing opportunities, promotions, and sales techniques to help drive traffic.
Observe store personnel sales techniques and customer interaction and coach staff on selling strategies.

3. Sales Performance

Here's how indirect account managers use sales performance:

Ranked in the Top 10% for sales performance in the country through steady, sales growth in these markets.
Ranked twice in the Top 5% for sales performance from among 47 account managers in the direct channel.

4. Regional Sales

The marketing and selling of products and services in a specified region are termed regional sales. Companies and retailers specify a certain quota of their products or services to be delivered in each region depending upon the population and community preferences in that area. The regional sales in a designated area are administered by a regional sales manager.

Here's how indirect account managers use regional sales:

Implement and monitor regional sales and incentive programs designed to drive Retailer productivity and meet or exceed established Key Performance Indicators.
Develop, implement, and monitor regional sales and incentive programs designed to drive productivity.

5. Incentive Programs

Here's how indirect account managers use incentive programs:

Participate in creating and managing incentive programs that encourage desired performance from retailers.
Developed and monitored sales incentive programs to drive productivity.

6. Customer Issues

Here's how indirect account managers use customer issues:

Ensured customer satisfaction and resolve all customer issues and concerns within all company turn-around time expectations.
Lead retailers and their employees in delivering the best customer experience by solving customer issues and assisting with customer interactions.

7. Revenue Growth

Here's how indirect account managers use revenue growth:

Recognized as top performer in key metrics, such as customer growth, retention, and company revenue growth.
Manage multiple AT&T retail locations and dealer accounts, with a priority on revenue growth stream.

8. Competitive Advantage

Here's how indirect account managers use competitive advantage:

Remain abreast of key differences between VZW and competitor products and services, and communicate VZW competitive advantages to agents/retailers.
Train, coach, and educate retailer employees on VZW competitive advantages.

9. Dealer Locations

Here's how indirect account managers use dealer locations:

Reviewed dealer inventory orders and worked with Cricket's supply vendor to ensure all dealer locations had inventory on launch day.
Managed 25 Local Preferred Dealer locations operated by Arch Telecom, S Wireless NW, and Wireless Lifestyle in Northern California.

10. Indirect Sales

Here's how indirect account managers use indirect sales:

Direct responsibility for Indirect Sales Channels; Responsibility for approximately 65% of total monthly volume.
Removed distractions from my indirect sales representatives to help them focus on improving the customer experience in Illinois and Indiana.

11. Sales Objectives

Here's how indirect account managers use sales objectives:

Drive agents to hit sales objectives to include but not limited to sales quota, pull through and converge service objectives.
Drive agents to hit sales objectives and consult with District/Agent Principals to implement agent location specific action plans for improvement.

12. Broadband

Here's how indirect account managers use broadband:

Train and present new product launches, including: Broadband, PayGo and promotional runs.
Provided customers with instant access to wireless broadband anywhere on the island.

13. Customer Growth

Here's how indirect account managers use customer growth:

Manage Agents in areas of sales distribution, business planning and strategies, with emphasis on customer growth and retention.
Partner with Local and National dealers to exceed sales goals and foster overall customer growth while returning exceptional shareholder value.

14. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how indirect account managers use customer interaction:

Observed agent location daily operations and customer interactions; provided sales coaching and product training to ensure continued success.

15. One-On-One Training

Here's how indirect account managers use one-on-one training:

Provided both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded.
Provide formal and one-on-one training to ensure store quotas are met.

What skills help Indirect Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What indirect account manager skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for an indirect account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of indirect account manager skills to add to your resume

The most important skills for an indirect account manager resume and required skills for an indirect account manager to have include:

Product Knowledge
Sales Techniques
Sales Performance
Regional Sales
Incentive Programs
Customer Issues
Revenue Growth
Competitive Advantage
Dealer Locations
Indirect Sales
Sales Objectives
Broadband
Customer Growth

Customer Interaction
One-On-One Training
Indirect Account
Arpu
Sales Associates
POS
Business Development
Shack
YOY
Channel Growth
Indirect Channel
NPS
Business Objectives

Grand Openings
Inventory Management
Performance Measures
Sales Support
Customer Operations
Human Resources
Direct Reports
Costco
Dealer Principals
L Management
SAM
Wireless Products

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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