Industrial relations representative job description

Want to make a difference? Join an organization that has been transforming lives for over 40 years!

Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.

What we are looking for:

A driven and team focused Donor Relations Representative located west of the Mississippi River to provide ongoing interaction and to build relationships with a portfolio of identified donors in a fast-paced environment. The successful candidate will have a solid understanding of basic principles of the Christian faith, a Bachelor’s degree in a related field or equivalent and relevant experience, including:

• 5 years of experience in customer service or sales; minimum 2-3 years of fundraising experience
• Experience using databases to meet customer and organizational needs; demonstrated professionalism; ability to use wise discernment in role of ambassador for the organization.
• Excellent oral and written communication skills; high competency in spelling, grammar and punctuation; keen attention to detail are key. Outstanding phone presence imperative.
• Demonstrated ability to work in a remote/virtual professional environment
• This is a remote/work from home position.

What we offer:

A team oriented, mission driven, supportive environment with cutting edge technology solutions and tremendous opportunity for growth and development. Our outstanding benefits package, includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days), retirement account funding and much more!

Visit the employment page on our website to learn more about Prison Fellowship.

Check out our YouTube channel to see how Prison Fellowship is transforming lives!

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This is a full-time, exempt/salary position on UCHealth's Plan Administration team based in Lone Tree CO.

Leads referral development activities as informed by the yearly strategic plan and physician relations program plan. Provides strong customer service skills and relationship building capabilities with many different stakeholders. Focuses on developing referral relationships with physicians with the goal of maximizing referral and redirection opportunities for both inpatient and outpatient services.

• Identifies appropriate prospects, delivers designed messaging, organizes meetings between referral sources and hospital affiliated providers, coordinates access to hospital services and verifies physician satisfaction with the outcome of referrals.

• Implements physician relations activities, including 1:1 visits, educational events, focus groups, continuing medical education and social events.

• Establishes new business growth opportunities for the health system and develops successful marketing materials. Identifies service issues and communicates operational image issues that impede physician referrals and patient and physician satisfaction.
• Utilizes CRM program to track, trend and report activities.

• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements

• Bachelor's Degree

• 2 years of experience working with physicians in sales, business development or referral development

Preferred

• Masters in Healthcare Communications

The pay range for this position is: $33.82 - $50.73 / hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

Everyone says they want to change the world. We're looking for people who actually will.

Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please visit www.adflegal.org/about-us/careers to view our Statement of Faith and Doctrinal Distinctives.

Constituent Relations Representative

Alliance Defending Freedom is looking for a highly customer service oriented Constituent Relations Representative to join us in our Scottsdale, AZ office. As the Constituent Relations Representative (CRR), you are a vital part of the Direct Response Team. In this role, you will report to the Constituent Relations Manager. You will provide high-level customer service and stewardship to our Ministry Friends, and you will help provide operational support for the direct response program. You will be responsible for responding to donor inquiries in writing, on the phone, and by email, as well as processing donations, and assisting with cultivating and retaining monthly donors.

Your Essential Responsibilities:

In this position, you will:

+ Provide a high level of donor stewardship and cultivation by responding to donor inquiries and processing donations ensuring the data is accurately recorded.

+ Answer incoming calls, handle emails from the general inbox, and respond to mailed letters.

+ Make telephone calls to thank Ministry Friends, to trouble shoot failed transactions and update credit card information.

+ Correctly and efficiently route time-sensitive and priority calls to the appropriate team member.

+ Communicate in a clear and concise manner the work and mission of ADF and its current cases

+ Maintain accuracy of data in our fundraising Customer Relationship Management system.

+ Conduct event follow-up, and process product orders in a timely fashion.

+ Appropriately and professionally handle negative contacts.

Other Responsibilities (Non-Essential):

+ You will be asked to perform related duties or special projects as assigned.

Skills you need to succeed:

Ability to:

+ Communicate verbally in relatable ways and connect seamlessly with multi-generational and interdenominational Christians.

+ Assess the urgency and verbal cues of the caller by intentional listening.

+ Provide exceptional quality of customer care/service.

+ Clearly articulate in writing your thoughts and ideas, using proper grammar, sentence structure, and spelling.

Demonstrated proficiency in:

+ Conveying passion for ADF mission and purpose while responding to the inbound calls.

+ Strong multi-tasking skills, shifting attention effectively and efficiently from one task to another.

+ Strong technological abilities, looking at multiple monitors for information, and working knowledge of Microsoft Office Suite and SalesForce.

+ Strong communicator: good listening skills, self-awareness in conversations, and ability to see the big picture.

+ Strong sense of discernment in appropriately handling a wide variety of calls.

+ Professionalism and warmth in voice and phone presentation.

+ Attention to detail and accuracy when entering information into the CRM.

ARE YOU LOOKING FOR AN ORGANIZATION WITH A COMPETITIVE

COMPENSATION AND BENEFITS PACKAGE, TOO?

We have it! Alliance Defending Freedom offers team members a competitive compensation and benefits package that includes major medical insurance, dental care, medical and dependent care reimbursement, paid disability, long-term care insurance, and life insurance. We also offer a 401(k) plan with a generous company match. Work and life balance is important to the well-being of our team members. You will receive paid time off (PTO) that starts accruing from your hire date and 11 paid holidays per year.