Customer Experience Manager jobs at Industrious - 325 jobs

Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

Title: Customer Experience Associate, CX2 Reports to: Customer Experience Manager WHO WE ARE Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can't have modern technology comforts. WHAT WE NEED We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers' needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment. JOB TYPE This is a full-time, nonexempt position. TASKS & RESPONSIBILITIES Your responsibilities are inclusive of the following but are not limited to: Expertly address questions via phone, email and chat providing answers that are quick and easy to understand Assist Management in policy updates for the department based on current business needs Support the Customer Experience Associates during the department manager's absence Support management in process execution to monitor orders, inventory, return and exchanges Support department in addressing functionality issues and implementing process improvements Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance. Adopt the Wolf & Shepherd's voice and tone to convey our brand and personality, and ensure a pleasant customer experience. Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement. Communicate customer feedback and insights to Management, to better understand trends and customer preferences. SKILLS & EXPERIENCE Must be highly organized with strong attention to detail. Strong verbal and written communication skills. Ability to maintain a friendly and professional demeanor in a fast paced environment. Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude. REQUIREMENTS & QUALIFICATIONS Minimum of 3 years of direct customer experience work. Strong knowledge of Excel, Shopify, Zendesk Strong interpersonal and communications skills, and independent work ethic. Excellent time management skills and organizational abilities. A positive, outgoing, high energy and entrepreneurial personality. PERKS & BENEFITS We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package. Health, vision, and dental benefits program 401(k) plan Paid time off Sick pay Frequent free meals and snacks and company-sponsored gatherings Wolf & Shepherd shoes and more

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay-and we're looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog. About the job: At Contentsquare, we believe the customer experience is at the core of everything we do. We're looking for an enthusiastic and driven Customer Experience Marketing Manager to join and cover our North and Central European markets, with some support for MENAT region also, as part of our dynamic global marketing team. In this role, you'll be the voice of our customers, building strong relationships, driving loyalty, and creating experiences that transform our clients into passionate brand advocates. This is a unique opportunity to work at the heart of a global, fast-growing company, where you'll directly impact both customer success and business growth. You'll collaborate closely with cross-functional teams across Sales, Product, Customer Success, and Marketing to deliver best-in-class customer experiences, both virtually and in person. What You'll Be Doing: * Customer Engagement & Advocacy: Build strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region, ensuring their success with Contentsquare. Your goal? Turn customers into vocal, loyal advocates of our platform. * Creative Event & Campaign Leadership: Own and drive customer engagement through tailored, high-impact events, such as user clubs, high-touch workshops, executive roundtable dinners, and industry-focused roundtables. You'll curate experiences that foster community and deliver real value. * Program Ownership & Strategy: Own and execute a quarterly regional roadmap, from budgeting to customer touchpoints. You'll ensure programs align with customer goals and deliver measurable outcomes like engagement, retention, and advocacy. * Content Creation & Thought Leadership: Develop compelling content and materials for your audience, including event presentations, email campaigns, and customer success stories. Every touchpoint will reinforce our brand and value proposition. * Cross-Functional Collaboration: Partner closely with Sales, Field Marketing, Product, Partnerships and Customer Success teams to align objectives and maximize customer engagement, ensuring seamless execution across the business. * Customer Feedback & Insights: Build a network of trusted customer ambassadors who can provide testimonials, feedback, and participate in industry events. You'll gather valuable insights to help influence product improvements and innovation. * Customer Lifecycle Support: Support customers throughout their entire lifecycle, from onboarding to ongoing engagement, ensuring they realize maximum value from Contentsquare. You'll also help facilitate product demos, use-case examples, and knowledge sharing. What We're Looking For: * Experience: 5+ years in a customer-facing role (ideally SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy. * Customer-Centric Mindset: A deep understanding of customer needs and a passion for ensuring success. You're credible and confident working with senior stakeholders and users. * Event & Campaign Expertise: Strong experience planning and executing customer events, from webinars to intimate in-person workshops, creating memorable and impactful experiences. * Exceptional Communicator: Comfortable engaging with customers at all levels, including presenting to senior executives. Fluent in English and either German or Dutch, with excellent written and verbal communication skills. * Project & Budget Management Pro: Highly organized, able to manage multiple initiatives simultaneously while staying focused on priorities and budget. * Creative Problem Solver: Proactive and innovative, always exploring new ways to engage customers and improve processes. * Tech-Savvy: Comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight (experience with these is a plus). Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs. Here are a few we want to highlight: * Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year * Work flexibility: hybrid and remote work policies * Generous paid time-off policy (every location is different) * Lifestyle allowance * A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work * Every full-time employee receives stock options, allowing them to share in the company's success * We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts * And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Team: Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik's SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik's customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team serves as the backbone of our customer's data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customer's data remains protected and available, no matter the challenges that come your way. About the role: The Customer Experience Manager is a key role within the Customer Success organization, the successful candidate will drive all aspects of the post-sales Journey for a select group of Enterprise Accounts at Rubrik. He/She works as the driver, customer advocate, and primary point of contact between Rubrik and the select clients, managing their life-cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives. The CEM functions as an extension of the Sales Account Team, and partners with the customer to achieve faster customer adoption, time to value, and overall customer engagement and satisfaction. CEMs drive product enhancements and manage escalations while leveraging cross-functional relationships, to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. The position's objective is to most effectively provide an industry-leading customer experience for Rubrik customers in both a proactive and reactive manner. To succeed as a CEM at Rubrik, you must have excellent leadership, interpersonal, and communication skills. These skills are essential when mediating and driving to develop/achieve the customer's tactical and strategic business objectives. What you'll do: * Become familiar with the account background, key stakeholders, goals, requirements and expectations of Rubrik. * Ensure timely responses & communications to provide a high degree of customer satisfaction. * Jointly develop a success plan and drive to achieve the customer's goals and objectives. * Be flexible, provide a tailored, comprehensive, focused and value driven customer experience. * Own and drive the customer's overall journey, experience, and touch points with Rubrik. * Monitor customer's environment, identify proactive activities to prevent issues, and keep the account in good standing. * Provide insight, performance benchmarking, and recommendations to the customer. * Collaborate with other organizations such as Sales, Marketing, Engineering, PM, and IT to improve overall customer satisfaction. * Engage Support, escalation, and Engineering teams as needed to ensure an optimal Rubrik experience for the customer. * Manage account/case escalations, including customer and account team expectations around support, create virtual cross-functional teams as needed to achieve customer satisfaction. * Drive continuous improvement, lessons learned and other processes to prevent escalations. * Develop POC awareness with SE and Account directors and generates weekly reports for customer and support teams. * Manage escalations, initiate conference calls, and drive to closure while delivering timely updates to stakeholders. * Coordinate, craft and deliver/discuss Root Cause Analysis (RCA) documents on customer issues. * Closely monitor top issues/trends, take the necessary proactive actions to prevent or limit customer exposure * The CEM role also encompasses the entire customer lifecycle including on-boarding, ongoing experience, and measures to ensure Rubrik product adoption, growth, and renewals. Experience you'll need: * Competent, Knowledgeable, and Confident - Able to coordinate and lead required resources to address customer's requirements. * Passionate about Customers - Strong customer orientation being proactive and positive by nature. * Cross-Functional & Collaborative - Able to assemble and lead team initiatives/resources. * Excellent presentation, written, and verbal communication skills. * Has proven experience with Escalation management, Proactive account management skills at the global Enterprise level. * Self-driven, proactive, hardworking, team-player with a good sense of humor. * Excellent interpersonal and teamwork skills, Proven ability to develop working relationships at all levels of management. * Proven ability to partner successfully with multiple teams and customers outside their direct influence. * Able to travel to other locations and customer sites on occasion. * Willing to work outside standard business hours when situations dictate. Preferred qualifications: * Bachelors degree in a computer-related discipline is preferred * 8+ years of experience in a customer experience and/or account management role in a technology-based company The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US Pay Range $138,800-$208,200 USD Join Us in Securing the World's Data Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: * Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. * Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. * Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

About Team & About Role: Rubrik is revolutionizing data security with Zero Trust Data Protection, enabling organizations to safeguard their most critical assets from cyber threats, operational disruptions, and data loss. As the leader in data security and cloud management, Rubrik empowers enterprises to simplify and secure their digital infrastructure. Rubrik is seeking a CXO Experiences & Community Manager to support the development and execution of high-impact executive engagement programs that deepen Rubrik's relationships with CIOs, CISOs, and other senior leaders. Reporting to the Director, CXO Experience and Community, the role is responsible for designing and delivering exclusive CXO experiences that drive strategic dialogue, accelerate trust, and reinforce Rubrik's position as a leader in cyber resilience. What You'll Do: * CXO engagement strategy: Participate in the development and execution of a global strategy for immersive and differentiated executive experiences that enhance Rubrik's relationships with top IT and security leaders. * CXO community: Cultivate and nurture Rubrik's global stakeholder CXO community of CIOs, CISOs, CDOs, and CTOs. * CXO database: Partner with the CXO Transformation team to lead the development of Rubrik's CXO database which includes a Speaker's Bureau, CXO Mapping Tool, and a CXOs-on-the-Move framework. * Content & insight development: Work cross-functionally to develop strategic discussion topics, executive briefs, and thought-provoking content that drive meaningful CXO conversations. * Strategic relationship building: Strengthen long-term CXO relationships by creating an engagement model that fosters trust, advocacy, and ongoing collaboration. * Cross-functional collaboration: Partner closely with sales, product management, customer success, and marketing teams to ensure CXO experiences are aligned with go-to-market priorities and sales motions. * Impact measurement: Establish clear KPIs and success metrics to assess the business impact of executive experiences, ensuring continuous improvement and alignment with corporate objectives. Experience You'll Need: * +8 years of experience in executive engagement, strategic programs, or high-profile event management within the enterprise IT or cybersecurity industry. +5 years of CXO experience. * Proven ability to design and execute executive experiences that drive business impact and strengthen CXO relationships. * Deep understanding of IT and security leadership priorities, enterprise transformation trends, and industry challenges. * Strong executive presence with the ability to engage and influence senior leaders. * Exceptional program management and cross-functional collaboration skills. * Strong track record of communicating clearly across multiple channels and efficiently managing concurrent projects. * Strong executive presence with the ability to engage senior leaders. * Demonstrates strength in delivering clear, effective communication across varied formats while successfully managing multiple projects in dynamic, fast-paced settings. * Strong written and verbal communication skills, with a proven ability to manage details and seamlessly coordinate across diverse stakeholders. * Experience delivering high-quality programming both independently and collaboratively. Inclusion @ Rubrik: At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: * Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. * Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. * Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. About Rubrik: Rubrik is a rapidly expanding global company headquartered in Silicon Valley, revolutionizing data protection and management in the emerging hybrid and multi-cloud world. We are a leader in cloud data management, enabling enterprises to maximize value from data that is increasingly fragmented across data centers and the cloud. Enterprises choose Rubrik to help develop ransomware remediation strategies, simplify backup and recovery, accelerate cloud adoption, and enable automation at scale. We've been recognized as a Forbes Cloud 100 Company and as a LinkedIn Top 10 startup. Linkedin | Twitter | RUBRIK | #LI-Remote The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US Pay Range $130,000-$160,000 USD Join Us in Securing the World's Data Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: * Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. * Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. * Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

About Team & About Role: Rubrik is revolutionizing data security with Zero Trust Data Protection™, enabling organizations to safeguard their most critical assets from cyber threats, operational disruptions, and data loss. As the leader in data security and cloud management, Rubrik empowers enterprises to simplify and secure their digital infrastructure. Rubrik is seeking a CXO Experiences & Community Manager to support the development and execution of high-impact executive engagement programs that deepen Rubrik's relationships with CIOs, CISOs, and other senior leaders. Reporting to the Director, CXO Experience and Community, the role is responsible for designing and delivering exclusive CXO experiences that drive strategic dialogue, accelerate trust, and reinforce Rubrik's position as a leader in cyber resilience. What You'll Do: CXO engagement strategy: Participate in the development and execution of a global strategy for immersive and differentiated executive experiences that enhance Rubrik's relationships with top IT and security leaders. CXO community: Cultivate and nurture Rubrik's global stakeholder CXO community of CIOs, CISOs, CDOs, and CTOs. CXO database: Partner with the CXO Transformation team to lead the development of Rubrik's CXO database which includes a Speaker's Bureau, CXO Mapping Tool, and a CXOs-on-the-Move framework. Content & insight development: Work cross-functionally to develop strategic discussion topics, executive briefs, and thought-provoking content that drive meaningful CXO conversations. Strategic relationship building: Strengthen long-term CXO relationships by creating an engagement model that fosters trust, advocacy, and ongoing collaboration. Cross-functional collaboration: Partner closely with sales, product management, customer success, and marketing teams to ensure CXO experiences are aligned with go-to-market priorities and sales motions. Impact measurement: Establish clear KPIs and success metrics to assess the business impact of executive experiences, ensuring continuous improvement and alignment with corporate objectives. Experience You'll Need: +8 years of experience in executive engagement, strategic programs, or high-profile event management within the enterprise IT or cybersecurity industry. +5 years of CXO experience. Proven ability to design and execute executive experiences that drive business impact and strengthen CXO relationships. Deep understanding of IT and security leadership priorities, enterprise transformation trends, and industry challenges. Strong executive presence with the ability to engage and influence senior leaders. Exceptional program management and cross-functional collaboration skills. Strong track record of communicating clearly across multiple channels and efficiently managing concurrent projects. Strong executive presence with the ability to engage senior leaders. Demonstrates strength in delivering clear, effective communication across varied formats while successfully managing multiple projects in dynamic, fast-paced settings. Strong written and verbal communication skills, with a proven ability to manage details and seamlessly coordinate across diverse stakeholders. Experience delivering high-quality programming both independently and collaboratively. Inclusion @ Rubrik: At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. About Rubrik: Rubrik is a rapidly expanding global company headquartered in Silicon Valley, revolutionizing data protection and management in the emerging hybrid and multi-cloud world. We are a leader in cloud data management, enabling enterprises to maximize value from data that is increasingly fragmented across data centers and the cloud. Enterprises choose Rubrik to help develop ransomware remediation strategies, simplify backup and recovery, accelerate cloud adoption, and enable automation at scale. We've been recognized as a Forbes Cloud 100 Company and as a LinkedIn Top 10 startup. Linkedin | Twitter | RUBRIK | #LI-Remote The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US Pay Range$130,000-$160,000 USD Join Us in Securing the World's Data Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling's mission is to unlock the power of biotechnology. The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science. ROLE OVERVIEW As the CX Operations Manager at Benchling, you'll report to the Leader of CX Operations, collaborating with our Professional Services, Support, Account Management, Optimization Services, & Customer Success leaders and teams. Your role is pivotal in enhancing the efficiency and efficacy of our customer experience processes, systems, and tools. Operating at both strategic and hands-on levels, you'll spearhead initiatives spanning pre-sales scoping, implementation, post-live support, customer success, and renewal phases. Partnering with various Ops teams across Benchling, including Business Technology, Sales, Finance, Product, and Engineering, you'll drive cross-functional processes to align with our company and departmental goals, contributing significantly to execution and optimization. RESPONSIBILITIES Maintain and evolve CX dashboards and metrics visibility: Build and improve dashboards using Mode, Sigma, and other tools that help track team and customer outcomes. Own the production of accurate, timely data for executive reviews and decision-making. Manage and optimize CX tools: Administer, maintain, and improve workflows, automations, data integrity, and vendor relationships across our CX tooling stack (Salesforce, Zendesk, Certinia, Gainsight). Advocate for CX needs across the organization, including working with external vendors and internal Business Technology teams to prioritize CX requirements alongside other departmental initiatives. Drive AI-powered automation initiatives: Identify high-impact opportunities to automate manual CX workflows using AI tools like Claude, chatbots, and workflow automation. Partner with Engineering and Business Technology teams to scope, prioritize, and implement solutions that integrate with our existing CX stack (Zendesk, Gainsight, Salesforce). Define success metrics and measure impact on deflection rates, resolution time, cost savings, and team productivity. Drive cross-functional improvements: Serve as a cross-departmental problem solver. Understand the context of asks from Product, Sales, and other teams, and generate data to support CX in making informed decisions. Be the first-line connector for complex CX questions: Monitor channels like CX-discuss to identify common or complex CX questions. Answer when possible, route to the right team when not, and track recurring issues to drive systematic improvements. Keep CX updated on key initiatives: Ensure CX teams stay informed about product launches and strategic updates across the company. Create and distribute monthly newsletters highlighting key projects and developments. QUALIFICATIONS Must haves 5+ years in high-growth SaaS Customer Experience/Operations with direct experience in Customer Success, Professional Services, Support, or Renewals. You understand how these functions operate at scale. You understand how these functions operate at scale and can connect operational metrics to business outcomes (e.g. ARR, retention, etc). Systems and tools expertise: Hands-on experience with tools like CRMs (Salesforce), CS platforms (Gainsight, ChurnZero, Totango), PSA tools (Certinia, FinancialForce), or ticketing systems (Zendesk, Intercom, Freshdesk). You've driven tool adoption and managed vendor relationships. Data and reporting: Expert with Mode, Sigma, or similar BI tools. Strong SQL skills. You build executive-ready dashboards and translate data into actionable insights. AI fluency: Highly proficient with AI tools like Claude to rapidly prototype solutions and automate workflows. Comfortable with AI features in existing tools (Zendesk AI, Salesforce Einstein). You test ideas quickly and iterate based on feedback. Cross-functional execution: You deliver complex projects across multiple teams, scope requirements clearly, and drive alignment without direct authority. Strong communication skills with technical and business stakeholders. Technical fluency: You understand system integrations and work productively with Engineering and Business Technology teams. You write clear requirements and evaluate technical solutions (no coding required). Scalability mindset: You build processes that work at 2x scale while staying pragmatic about today's needs. You prototype fast, ship things, and iterate. Nice to haves Familiarity with Benchling's product Previous experience as an Implementation Consultant, CSM, Account Manager/Renewals, or startup founder Biotech, life sciences, or regulated industry experience Revenue Operations or Sales Operations background HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). SALARY RANGE Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $129,500 to $155,400. To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information. Total Compensation includes the following: Competitive salary and equity Broad range of medical, dental, and vision plans for employees and their dependents Fertility healthcare and family-forming benefits Four months of fully paid parental leave 401(k) + Employer Match Commuter benefits for in-office employees and a generous home office set up stipend for remote employees Mental health benefits, including therapy and coaching, for employees and their dependents Monthly Wellness stipend Learning and development stipend Generous and flexible vacation Company-wide Winter holiday shutdown Sabbaticals for 5-year and 10-year anniversaries #LI-Hybrid #BI-Hybrid #DNP Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at ************************************ to verify the communication.

Scopely is looking for a Manager, Workplace Experience to join our Workplace and Real Estate Team based in the Culver City hub, working from there 5 days a week. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. This role will report to the Head of Real Estate & Facilities to continually evolve Scopely's global employee experience in the Culver City hub. To thrive in this role, you will need to be a forward-thinking operationally-minded leader who's a strong communicator and self-motivated individual with an ability to influence and manage stakeholders. You will need to be confident in giving advice covering a broad range of topics, with the ability to manage multiple varied tasks against tight deadlines. This role requires clear strategic thinking, a responsible mindset and orientation toward operational excellence and continuous improvement. What You Will Do Provide hands-on support to resolve urgent facilities issues, such as HVAC failures, water leaks, or access control malfunctions, ensuring minimal disruption to business operations. Assist in the execution of workplace projects across Culver City and North America, such as office expansions, renovations, workstation reconfigurations, or specialized buildouts that align with company growth and operational needs. Lead continuous improvement efforts for workplace processes, including: Optimising the ticketing system (e.g., Jira) to triage and resolve issues efficiently Developing SLAs for facilities response Oversee preventative maintenance programs to reduce downtime Negotiate and manage contracts with vendors and service providers (e.g., janitorial, HVAC, security, pest control, office supplies), ensuring quality of service, cost control, and performance tracking through regular vendor evaluations. Support the design and rollout of Workplace policies, such as desk reservations, ergonomic equipment standards, or visitor management processes. Implement and maintain physical security protocols, including access control systems, emergency evacuation plans, first aid station compliance, and conducting regular fire safety drills and EHS trainings in line with local codes and regulations. Monitor and optimize CAPEX/OPEX budgets for Workplace and Facilities, including: Annual forecasting Tracking project spend vs. budget Proposing and executing cost-efficiency initiatives (e.g., utility optimisation or space densification strategies) Partner with Scopely's Employee Health & Safety team to ensure full compliance with local, regional, and federal safety regulations, including OSHA, ADA, and local building codes. Manage tenant-landlord relationships and serve as primary liaison for any lease obligations, repairs, or disputes at the site level. Lead the Culver City Workplace & Facilities team, overseeing: Day-to-day operations of hybrid work environments Space allocation planning Workspace analytics using badging data or tracking systems Office decor, brand alignment, and furniture standards Foster a positive, service-oriented culture, ensuring team responsiveness and engagement through regular check-ins, team development plans, and cross-functional collaboration. Act as a people-first leader, mentoring the Workplace & Facilities team by setting clear expectations, offering ongoing coaching, and modelling Scopely's values of accountability, curiosity, and excellence in all interactions. Ensure Scopely's tenets and company culture are woven into daily operations, workplace design, service interactions, and team behaviour. Travel to hubs within North America may be required as part of this role. What We're Looking For 5-7+ years of experience in an operations role, preferably facilities, building operations, and real estate project management with an emphasis on high tech startup facilities management. Proven success with project execution, budget and cost savings, and other implementations. Strong ability to build relationships and partner with department heads, managers, and staff across the organization. Great attention to detail and the ability to work confidentially and instill confidence in those you are working with. Ability to present information clearly and logically to a variety of audience and stakeholders Flexible, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. Strong leadership abilities, with a track record of managing cross-functional teams and fostering relationships with key stakeholders across various cultures and business practices. Excellent analytical, strategic planning, and project management skills, with the capability to manage multiple priorities in a dynamic environment. A commitment to fostering innovation, sustainability, and efficiency in workplace and facilities management. Adaptability and flexibility, with a willingness to work outside standard hours as needed to support office operations. A proven track record of experience of complex problem solving with strong business outcomes Proven experience in initiating and maintaining good working relationships with all internal stakeholders and external suppliers and providers Experience in the planning and execution of TI projects: Construction Management, budget tracking, vendor RFPs/management of multiple offices; relocating employees preferred Experience leading and executing Experience & Engagement events Bonus Points Experience with a global company with 1,000+ employees or larger preferred. At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure! For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range$98,600-$145,000 USDAbout Us Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee With Buddies,” among others. Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond. Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry. Recognized multiple times as one of Fast Company's “World's Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years. Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents. Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy. For more information on Scopely, visit: scopely.com Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com. Our official website is **************** Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain. Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact **********************. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice. Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As the CS Transformations Lead at Cresta, you will build and scale the function responsible for delivering measurable, defensible business impact across Cresta's most strategic customer accounts. You will lead the Business Value and Transformation capability, partnering closely with Customer Success to deepen renewal and expansion outcomes through rigorous value definition, validation, and executive-level consultation. Customer Success Managers remain accountable for adoption and account leadership. This role augments CS ownership by providing specialized transformation, analytical, and technical expertise-engaging selectively where higher rigor, experimentation, or executive trust is required. Engagement depth varies by customer complexity, renewal risk, and expansion opportunity. This role sits at the intersection of AI-enabled product value, transformation strategy, and analytics credibility, ensuring Cresta's impact stands up to executive and financial scrutiny. Key Responsibilities: Build & Scale the Business Value Function Build, lead, and scale the Business Value team (from 3 today to ~7 by year-end), including direct management of the Transformation Specialist role. Establish Business Value as a center of excellence that complements Customer Success with deeper analytical, technical, and consultative capabilities. Define clear engagement models that specify when and how Business Value partners with CSMs across strategic accounts. Set standards for value methodology, analytical rigor, and technical credibility. Focus team efforts on accounts with the greatest renewal and expansion leverage, directly supporting improved Gross Revenue Retention (GRR). Create repeatable frameworks, playbooks, and operating rhythms that enable consistent, scalable value delivery. Lead Customer Transformation & Executive Value Conversations Act as a senior transformation and value advisor on select customer engagements. Partner with CSMs to frame complex business problems, define success metrics, and validate baselines and outcomes. Translate Cresta's AI capabilities into credible operational and financial impact narratives for executive stakeholders. Engage directly where additional rigor or transformation expertise is required to support renewals or expansions. Ensure Defensible Measurement & Analytical Rigor Lead Business Value and Data Science efforts to ensure statistically sound, defensible measurement of impact, including experiment design and methodology sign-off. Apply strong conceptual understanding of statistics, experimentation, and causal inference to validate results and challenge assumptions. Oversee development of executive-ready ROI models, impact analyses, and value narratives. Bring working familiarity with Python and SQL to review analyses, guide technical approaches, and coach team members. Ensure analytical outputs are technically rigorous and clearly understood by non-technical executives. Selective Pilot & Expansion Support Support pilot intake as needed by shaping success criteria, KPIs, and measurement approaches. Advise on feasibility, scope, and methodology to position pilots for successful conversion. Ensure pilots align with downstream CS and Professional Services delivery and long-term value realization. Cross-Functional Influence Partner closely with Customer Success and Professional Services leadership to enable deeper value conversations without replacing CS ownership. Equip CSMs with data-backed insights and value narratives for executive reviews, renewals, and expansions. Collaborate selectively with Sales on pilot alignment and expansion scenarios, while remaining primarily post-sale focused. Influence product, delivery, and enablement priorities based on observed customer outcomes and value realization gaps. What Success Looks Like: Within 6 months Clear Business Value engagement models are adopted across strategic accounts. Executives at key customers can articulate Cresta's impact using consistent, defensible value narratives. The Business Value team operates with standardized methodologies and expectations. Within 12-18 months Business Value and Transformation is a proven lever for improved renewals and expansions. Cresta has trusted, executive-ready ROI and impact models that withstand scrutiny in AI-driven buying cycles. CSMs are consistently equipped with credible, data-backed value stories. The Business Value team is fully staffed, high-performing, and viewed internally as a center of excellence. Required Qualifications: 8+ years in consulting, transformation, customer success, analytics, or value-focused roles within SaaS, enterprise software, or CX environments. Proven experience building and scaling teams, including hiring, coaching, and setting operating standards. Track record of delivering measurable, defensible customer outcomes tied to retention or expansion. Experience with contact center technology and operational transformation. Strong conceptual fluency in statistics, experimentation, and impact measurement. Working familiarity with Python and SQL, sufficient to review analyses and guide technical discussions. Ability to translate complex analytical findings into clear, executive-ready narratives. Executive presence and ability to influence customers and internal stakeholders. Experience operating post-sale in close partnership with Customer Success and Professional Services. Willingness to travel up to ~30%. Nice to Have Qualifications: Background in management or analytics consulting. Experience partnering with Data Science teams on experimentation or causal inference. Familiarity with contact center KPIs (e.g., AHT, conversion, QA, efficiency). Experience supporting pilot design, measurement frameworks, or expansion strategy. Experience influencing product or enablement priorities based on customer outcome data. Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation At Cresta: Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to ********************

About the company: ResortPass is redefining what it means to be a hotel guest. We're building a new category in hospitality: day access to luxury hotel experiences from breathtaking pools and private beaches to deluxe spas and wellness recharges so people can escape without an overnight stay. Our marketplace now connects guests with 2,300+ partner hotels and resorts, including Ritz-Carlton, Four Seasons, Marriott Hilton, and more. We've helped millions of people enjoy premium hospitality close to home, making rest more mindful, togetherness more meaningful, and escape more accessible. The result: unforgettable experiences for guests and new revenue streams for partners. Backed by some of the best consumer and growth investors, including CRV, Declaration, Brian Kelly (The Points Guy), WME, FJ Labs, and more, ResortPass is scaling a product people love and creating an entirely new way to experience hospitality. About the role If you're somebody who craves efficiency, enjoys working with a variety of different people, considers organization and attention to detail as a matter of course, and, most importantly - loves to create safe, fun and exciting environments for themselves and for others - this role might be a great fit for you! At ResortPass, we believe our people are our greatest asset. This role is at the intersection of office management, executive and team support to ensure smooth daily operations and efficient support for the entire organization. Key responsibilities include overseeing office functions, managing supplies and vendor relationships, and maintaining a clean, organized workspace. On the executive support side, the position requires handling calendars, scheduling meetings and travel, and aid in managing day-to-day communications. This role will be in person at our energetic NYC headquarters. The base salary for this role will range from $80,000 - $90,000 per year, plus equity, commensurate with experience. What you'll do Office Management Daily Operations: Oversee office functions to ensure a productive environment. Supplies Management: Maintain inventory and order office supplies as needed. Facility Coordination: Ensure the office space is clean and organized. Vendor Relations: Manage relationships with vendors for maintenance and supplies. Budget Oversight: Assist in tracking expenses and preparing financial reports. Employee Support Culture and Values Csar: You will be acting point person for all company-wide and function-specific events, both educational and fun-related, ensuring that the day-to-day employee experience is punctuated with enjoyable non-work activities Executive Support Calendar Management: Schedule appointments, meetings, and travel for CEO Confidentiality Maintenance: Handle sensitive information discreetly. Your experience We encourage candidates to apply even if they don't have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn't quite right, we want to meet you! 4+ years in a fast-paced, early stage start up environment in an Operations, Facilities or Executive Assistant role Comfort managing multiple tasks from a variety of stakeholders with a high attention to detail A personality that craves problem-solving: you're great at identifying issues proactively before they become a problem, and are solutions-oriented Crazy organized: you love a spreadsheet, aren't afraid of new projects because you know you can stay on top of them, and enjoy working with a variety of people and inputs Communication Skills: Strong written and verbal abilities for effective interactions. Technical Proficiency: Familiarity with office software Financial Acumen: Basic knowledge of budgeting and expense management. Problem-Solving Skills: Identify issues proactively and implement solutions. Benefits Health, Dental & Vision - We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans. Stock Option Plan - We offer employees the opportunity to become part-owners in our mission. Let's redefine what it means to be a guest, together. 401k plan - Save for your future with a 410k plan offering. Unlimited Paid Time Off (PTO) - Enjoy life away from work to be inspired and fully recharge with unlimited paid time off. Paid parental leave Commuter benefits Annual ResortPass credit - Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Customer Experience Manager - Victoria's Secret - Chino Hills - Chino Hills, CA - (04FVZ) Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Posted Salary Minimum: $23.50 Posted Salary Maximum: $33.60 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications: Passion for Victoria's Secret Brand. Ability to improve customer satisfaction and drive customer loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop. Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. Ability to monitor/track progress and incorporate feedback into decision-making. Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. Experience with influencing cross-functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Primary Location: United States-California-Chino HillsWork Locations: ***********2/Chino Hills SHOPPES AT CHINO HILLS,THE-47636 13925 City Center Drive Chino Hills 91709Job: Field ManagementOrganization: VS StoreSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 23, 2026, 9:02:16 PM: :

Who are we?UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We're on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. What will you accomplish? Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal. Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs. Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers. Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS. Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns; develop frameworks for early risk identification and mitigation. Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications. Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health. EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification. Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats. Value Translation: Partner with Product & PMM to translate technical functionality into customer value outcomes; incorporate feature readiness into lifecycle playbooks. Adoption Motions: Leverage product knowledge to build value-led, non-commercial motions that drive multi-product adoption and breadth of usage. Customer Education Alignment: Align with the Customer Education team to ensure self-serve assets and onboarding materials complement the rep-led motion. Collaborating with CS/AM leadership to reinforce lifecycle expectations and partnering with Enablement Ops for content governance. What do we need from? 5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment. Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases. Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI. Program execution: Demonstrated success in building structured enablement programs-from certification paths to ongoing skill reinforcement-that result in measurable behavior change. Analytical mindset: Data-informed approach to enablement; ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives. Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps. What gives you an edge? Cross-functional influence: Ability to influence without authority, effectively partnering with RevOps, Product, Sales, and CS Leadership to drive change management. Strategic & structured: A collaborative builder who can balance high-level lifecycle strategy with the operational rigor required to execute complex programs. Business acumen: Strong commercial awareness, understanding how technical adoption translates into business value and renewal security. What's in it for you? Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. 18 weeks paid Parental Leave: Irrespective of parenting role Personal Leave Allowance: This includes sick & carer's leave Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance Top-spec hardware: All team members will be provided with top-spec laptops for their role Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work Health Insurance: Health, dental, and vision insurance #LI-SL1 UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

SpotHero is a rapidly growing tech company that's making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance. Job Description What will you do? Become a first impression pro. You'll be the first person customers communicate with when they reach out to us. Ensuring a glorious customer experience will become your number one goal. Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly. Multi-task. Whether it's helping customers, creating processes, pulling reports, or crafting awesome customer engagement activities, your flexibility, curiosity and organizational skills will be put to the test. You'll be getting your hands dirty solving problems and making customers fall in love with you. You are: Organized. You have great follow through on tasks and superior organizational skills. You're diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month - No prob! Chaos-loving. You don't fold under pressure. Rather, you thrive in a fast-paced environment. Dynamic. You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions. Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth. Inquisitive. Innovative and resourceful; constantly looking for ways to improve upon things. Pre-Requisites: Bachelor's Degree preferred Minimum 25 hour work week required Available to work one of the following shifts: Tuesday through Saturday, 1:00-6:00pm or Tuesday through Saturday, 6:00-11:00pm What we are offering: This is a part-time position with hourly pay. The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere. A workplace recognized as the Startup of the Year by Built in Chicago and one of Chicago's Best Places to Work for Women Under 35 by Crain's Chicago Business. Please apple online at: ********************** Additional Information All your information will be kept confidential according to EEO guidelines.

SpotHero is a rapidly growing tech company that's making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance. Job Description What will you do? Become a first impression pro. You'll be the first person customers communicate with when they reach out to us. Ensuring a glorious customer experience will become your number one goal. Mollify upset parkers and turn them into passionate evangelists. Respond to emails & support issues promptly. Multi-task. Whether it's helping customers, creating processes, pulling reports, or crafting awesome customer engagement activities, your flexibility, curiosity and organizational skills will be put to the test. You'll be getting your hands dirty solving problems and making customers fall in love with you. You are: Organized. You have great follow through on tasks and superior organizational skills. You're diligent. You don't get overwhelmed easily. Thousands of emails/phone calls each month - No prob! Chaos-loving. You don't fold under pressure. Rather, you thrive in a fast-paced environment. Dynamic. You're as charismatic as they come. You embody resilience, drive, and energy that radiates throughout all interactions. Passionate. You love helping people, you care about your team, and you're driven to enhance your personal growth. Inquisitive. Innovative and resourceful; constantly looking for ways to improve upon things. Pre-Requisites: Bachelor's Degree preferred Minimum 25 hour work week required Available to work one of the following shifts: Tuesday through Saturday, 1:00-6:00pm or Tuesday through Saturday, 6:00-11:00pm What we are offering: This is a part-time position with hourly pay. The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere. A workplace recognized as the Startup of the Year by Built in Chicago and one of Chicago's Best Places to Work for Women Under 35 by Crain's Chicago Business. Please apple online at: ********************** Additional Information All your information will be kept confidential according to EEO guidelines.

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: Providing a warm and professional welcome to visitors and users of the lab at reception. Effectively handling phone and in person requests for assistance. A keen attention to detail to anticipate Member needs. Opening and closing the lab location so that its ready for business and meeting our brand standards. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. Creating a community through contributions to member events and fostering ways to engage members and the local community. Generating interest in the lab by assisting with certain local marketing activities. Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. Updating, charging, and maintaining accurate member information in billing software. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff Hearing - Ability to receive detailed information through oral and telephone communication. Talking - Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks and Benefits: Competitive hourly rate Paid sick leave Potential bonus up to $500 per quarter 50% Paid Short-Term and Long-Term Disability 401K -through TriNet & Empower Retirement Services Employee Assistance Program (EAP) Commuter Benefits Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more Generous Paid Time Off, Sick Time and company paid holidays Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program Essential Knowledge, Skills, and Abilities: Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills Experience in delivering a high level of hospitality and handling customer service request Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision A high attention to detail and being keen to deliver great experiences Being a self starter but being open and willing to take direction Knowledge of Microsoft Office suite, including Word, Excel and Outlook Planning, managing, and executing events or meetings High School Diploma or equivalent Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

FLSA Classification: Exempt The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built environment. This individual leads the inside sales team, including Estimators, Customer Service, and Project Management professionals-and orchestrates seamless operations across quoting, order management, and project delivery. The role is both strategic and hands-on, ensuring every client interaction reflects the company's commitment to quality and reliability for the architectural and design (A&D) community. Key Responsibilities Team Leadership Supervise, mentor, and inspire the inside sales team (Estimators, Customer Service Representatives, Project Managers). Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular team meetings, performance reviews, and training sessions to develop skills and ensure alignment with company goals. Project Management Lead end-to-end project execution from quote validation to final delivery, translating architectural specifications into actionable production plans. Coordinate with engineering, CAD/CAM, purchasing, and manufacturing teams to ensure timely and accurate execution. Manage project timelines, budgets, and resource allocation using ERP CSI. Develop and maintain SOPs and Work Instructions for repeatable project workflows. Monitor KPIs such as quote turnaround, order accuracy, and delivery timelines. Customer Satisfaction & Experience Own the end-to-end customer experience from initial inquiry through quoting, order entry, fulfillment, and post-sale follow-up. Monitor and measure customer satisfaction, proactively identifying opportunities for improvement. Resolve escalated issues and complaints with urgency and professionalism, ensuring customer confidence is restored and maintained. Process Optimization Streamline workflows for quoting, order entry, and project milestone tracking to maximize efficiency and accuracy. Develop and implement standard operating procedures for inside sales functions. Leverage technology and reporting tools to reduce errors, optimize lead times, and improve communication throughout the sales cycle. Engage regularly with outside sales representatives nationwide, ensuring consistent, timely information flow and support. Serve as the primary internal point of contact for stakeholders and specifiers in the architectural, design, and built environment ecosystem. Coordinate with external partners to understand project requirements, timelines, and deliverables, ensuring solutions are specified and integrated successfully. Reporting & Analytics Track KPIs related to customer experience, order accuracy, quote turnaround, and project completion timelines. Analyze trends and customer feedback to make data-driven recommendations for process and service enhancements. Prepare and present regular reports to senior leadership on team performance and customer experience metrics. Continuous Improvement Identify areas for improvement in the customer journey, working cross-functionally to implement solutions that enhance satisfaction and loyalty. Stay current on industry best practices, emerging technologies, and competitor offerings to maintain a market-leading customer experience. Qualifications Bachelor's degree in Business Administration, Architecture, Design, Engineering, or related field (or equivalent experience). 5+ years of experience in customer experience management, inside sales leadership, or project management in a B2B or building products environment. Proven track record of managing and developing high-performing teams. Proficiency in ERP CSI (Infor CloudSuite Industrial) is required . Strong understanding of architectural drawings and acoustical product workflows. Exceptional communication and interpersonal skills, with an ability to build rapport across a diverse range of stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and deadlines. Proficient with CRM platforms, MS Office Suite, and project management tools. Familiarity with the architectural, design, and construction industries is highly desirable. Analytical mindset with a passion for problem-solving and delivering process improvements. Key Interactions Inside Sales Team: Daily collaboration to ensure alignment on priorities, process adherence, and customer needs. Outside Sales Representatives: Frequent communication to coordinate efforts, share updates, and resolve issues. Customers: Direct involvement throughout the sales and project lifecycle, ensuring expectations are met or exceeded. Architects, Specifiers, and Designers: Engage to clarify project specifications, provide product knowledge, and support their decision-making process. Operations and Production: Work cross-functionally to ensure orders are executed accurately, on time, and according to customer requirements. Reports to Division President and Management peers include: Production Manager, Accounting Manager, Engineering Manager, and National Sales Manager. Success Criteria Consistent achievement of high customer satisfaction scores and positive feedback from clients and partners. Efficient, error-free processes for quoting, order entry, and project management. Timely delivery of projects in accordance with agreed deadlines. Development of a motivated, skilled, and collaborative inside sales team. Strong, productive relationships with outside sales reps and architectural partners nationwide. Effective identification and mitigation of obstacles or bottlenecks impacting the customer journey. Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

FLSA Classification: Exempt The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built environment. This individual leads the inside sales team, including Estimators, Customer Service, and Project Management professionals-and orchestrates seamless operations across quoting, order management, and project delivery. The role is both strategic and hands-on, ensuring every client interaction reflects the company's commitment to quality and reliability for the architectural and design (A&D) community. Key Responsibilities Team Leadership Supervise, mentor, and inspire the inside sales team (Estimators, Customer Service Representatives, Project Managers). Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular team meetings, performance reviews, and training sessions to develop skills and ensure alignment with company goals. Project Management Lead end-to-end project execution from quote validation to final delivery, translating architectural specifications into actionable production plans. Coordinate with engineering, CAD/CAM, purchasing, and manufacturing teams to ensure timely and accurate execution. Manage project timelines, budgets, and resource allocation using ERP CSI. Develop and maintain SOPs and Work Instructions for repeatable project workflows. Monitor KPIs such as quote turnaround, order accuracy, and delivery timelines. Customer Satisfaction & Experience Own the end-to-end customer experience from initial inquiry through quoting, order entry, fulfillment, and post-sale follow-up. Monitor and measure customer satisfaction, proactively identifying opportunities for improvement. Resolve escalated issues and complaints with urgency and professionalism, ensuring customer confidence is restored and maintained. Process Optimization Streamline workflows for quoting, order entry, and project milestone tracking to maximize efficiency and accuracy. Develop and implement standard operating procedures for inside sales functions. Leverage technology and reporting tools to reduce errors, optimize lead times, and improve communication throughout the sales cycle. Engage regularly with outside sales representatives nationwide, ensuring consistent, timely information flow and support. Serve as the primary internal point of contact for stakeholders and specifiers in the architectural, design, and built environment ecosystem. Coordinate with external partners to understand project requirements, timelines, and deliverables, ensuring solutions are specified and integrated successfully. Reporting & Analytics Track KPIs related to customer experience, order accuracy, quote turnaround, and project completion timelines. Analyze trends and customer feedback to make data-driven recommendations for process and service enhancements. Prepare and present regular reports to senior leadership on team performance and customer experience metrics. Continuous Improvement Identify areas for improvement in the customer journey, working cross-functionally to implement solutions that enhance satisfaction and loyalty. Stay current on industry best practices, emerging technologies, and competitor offerings to maintain a market-leading customer experience. Qualifications Bachelor's degree in Business Administration, Architecture, Design, Engineering, or related field (or equivalent experience). 5+ years of experience in customer experience management, inside sales leadership, or project management in a B2B or building products environment. Proven track record of managing and developing high-performing teams. Proficiency in ERP CSI (Infor CloudSuite Industrial) is required. Strong understanding of architectural drawings and acoustical product workflows. Exceptional communication and interpersonal skills, with an ability to build rapport across a diverse range of stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and deadlines. Proficient with CRM platforms, MS Office Suite, and project management tools. Familiarity with the architectural, design, and construction industries is highly desirable. Analytical mindset with a passion for problem-solving and delivering process improvements. Key Interactions Inside Sales Team: Daily collaboration to ensure alignment on priorities, process adherence, and customer needs. Outside Sales Representatives: Frequent communication to coordinate efforts, share updates, and resolve issues. Customers: Direct involvement throughout the sales and project lifecycle, ensuring expectations are met or exceeded. Architects, Specifiers, and Designers: Engage to clarify project specifications, provide product knowledge, and support their decision-making process. Operations and Production: Work cross-functionally to ensure orders are executed accurately, on time, and according to customer requirements. Reports to Division President and Management peers include: Production Manager, Accounting Manager, Engineering Manager, and National Sales Manager. Success Criteria Consistent achievement of high customer satisfaction scores and positive feedback from clients and partners. Efficient, error-free processes for quoting, order entry, and project management. Timely delivery of projects in accordance with agreed deadlines. Development of a motivated, skilled, and collaborative inside sales team. Strong, productive relationships with outside sales reps and architectural partners nationwide. Effective identification and mitigation of obstacles or bottlenecks impacting the customer journey. Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers. To learn more, visit ********************************** About the Role: This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Houston, TX. To help, our compensation package includes some great commuter benefits! Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You're the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don't know, you're comfortable asking. Your drive makes you excited to connect with the broader business community. You're proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people's needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. We are Industrious. Extraordinary is no ordinary achievement. We'll only make this dream happen with a team of considerate collaborators who don't think inside the box. In fact, we don't even see one. Come join our team. In a year you'll know you're successful if: * You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them * You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!) You're a great fit for this role if: * No member request is too big or too small for you to handle * You're energized by people and work well in a team * Your attention to detail is something people comment on * You're resilient. You know growth only comes from embracing challenging and unpredictable days * You're willing to get your hands dirty one minute and think big picture the next Compensation: The annual base compensation range for this role starts at $69,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications. You will also be eligible for up to $11,000 in performance-related bonus pay. Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies. If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience. Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.