Informa Plc jobs in Sarasota, FL

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. **Who We Are:** **Wolters Kluwer: The world is a big place, find your place here.** **Health Language:** **Simplifying Healthcare Data | Health Language | Wolters Kluwer (************************************************************* **What We Offer: ** The Senior Account & Relationship Executive role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. **What You'll be Doing:** As a Senior Account & Relationship Executive, you will manage the most complex and high-profile accounts with discretion. Your strategic planning and deep understanding of account needs will drive business growth and enhance customer satisfaction. You may also serve as a lead for a small team, contributing to the development and success of junior team members. Our ideal candidate will be located in the Eastern or Central time zone, have experience in the Healthcare Technology space with Payer, Provider, and Vendor, and a proven track record of success in sales. **Key Tasks: ** + Manage and nurture relationships with complex and high-profile accounts. + Conduct strategic planning to meet account-specific business needs. + Exercise broad authority in setting and negotiating product/service terms. + Create, implement, and monitor comprehensive sales plans. + Lead and mentor a small team of junior account managers. + Conduct regular strategic meetings with senior management of client accounts. + Resolve critical and complex customer issues. + Develop and execute upselling and cross-selling strategies within accounts. + Drive customer satisfaction through tailored service delivery. + Contribute to the development of sales policies and strategies. **You're a Great Fit if You Have/Can:** + Bachelor's Degree or equivalent relevant experience. + 7+ years' experience in Field Sales or Account Management or other equivalent experience. + Experience in the healthcare technology space either in payer, provider, or vendor. + Experience working with risk adjustment software. + Strategic Communication: Advanced communication skills for high-level interactions. + Leadership: Ability to lead and mentor junior team members. + Deep Product Knowledge: In-depth understanding of the organization's products or services. + Sales Strategy: Proficient in complex sales strategy development and implementation. + High-Level Negotiation: Expertise in negotiating complex sales terms. + CRM Mastery: Mastery of CRM tools for managing complex accounts. + Analytical Insight: Advanced analytical skills for strategic planning and performance tracking. + Relationship Management: Exceptional ability to maintain and enhance long-term client relationships. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit ************************* , follow us on Twitter (************************************ , Facebook (*************************************** , and LinkedIn (************************************************** Info=tar Id%3A14***********%2Ctas%3Awolters%20kluwer%2Cidx%3A2-1-6) **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At Wolters Kluwer, our mission is to deliver deep impact when it matters most through protecting people's health and prosperity and contributing to a safe and just society. We are a B2B software, information, and services company serving professionals in the sustainability, health, legal, risk, tax and financial services spaces. With annual revenue of close to 6 billion, we employ ~ 20k people in over 40 countries across the world. The Global Strategy group at Wolters Kluwer helps drive growth and strategic transformation across the company. This specific role is for the Corporate Strategy team. We are a small but diverse team staffed with talent from various disciplines and geographies, doing impactful work and with great executive leadership visibility. **Responsibilities:** The focus of the Corporate Strategy Team spans an interesting mix of classic strategy and hands-on transformation work across a wide variety of businesses in our portfolio, as well as driving innovation across Wolters Kluwer. On a day-to-day basis, this person will work closely with key stakeholders to run project work, help with the annual strategic planning process, analyze the competitive landscape, and support the Executive Board (CEO and CFO) and the Supervisory Board. Project work is mandated by the Executive Board and will primarily focus on market deep-dives or diagnostics with actionable recommendations, done in partnership with divisions and business units across Wolters Kluwer. We are seeking individuals who are curious and passionate about our mission to deliver deep impact when it matters most. The role provides a unique opportunity to do a mix of high-level portfolio strategy and business deep-dives, and successful candidates will be able to get up to speed quickly, run projects independently, and establish trust and credibility across the enterprise. **Skills:** + Self-starter with a strong ownership mindset + Intellectual curiosity and disciplined approach to solving problems + Strong analytical skills to assess, research, interpret and analyze data + Good interpersonal skills and ability to build relationships and interact effectively at all levels of the organization + Advanced communication skills, both written and verbal, to make clear recommendations and influence stakeholders to drive alignment + Advanced proficiency in Microsoft Excel and PowerPoint **Education and Experience:** + Minimum Education: Bachelor's degree from a top-tier university + 2+ years of work experience in a top strategy consulting firm with focus on Strategy & Corporate Finance, Growth Strategy or Commercial Due Diligence work + Preference for B2B tech industry focus **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $114,750 - $160,450 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Senior Content Editor - Nursing is responsible for the development, review, and management of high-quality, evidence-based clinical content for Lippincott Solutions products such as Lippincott Blended Learning, Lippincott Certification Review, and Lippincott Professional Development. Your clinical expertise will help ensure that all content is accurate, relevant, consistent, and aligned with current clinical guidelines and best practices. The Senior Content Editor - Nursing collaborates with internal teams, external contributors, and subject matter experts to deliver content on time and within budget. **RESPONSIBILITIES** + Review and verify clinical content to ensure that it is evidence based and follows the latest guidelines and standards. Ensuring that all clinical content is accurate, relevant, consistent, and complete. Writing and editing content, as needed. + Participate in the development and maintenance of detailed clinical content while ensuring consistency with information curated by other Wolters Kluwer Health Products. + Apply clinical experience and knowledge with synthesis of evidence to determine appropriate, meaningful inclusion of new information in clinical learning products. + Manage all phases of the clinical content development cycle for digital products. + Develop and communicate clear clinical guidelines and editorial standards to subject matter experts. + Maintain awareness of healthcare trends, clinical guidelines, and publishing standards. + Serve as a liaison between partnering organizations to ensure on-time delivery of evidence-based clinical content. + Collaborate with the Product Manager, Content Director, and Content Editing Manager to create and manage the content budget. + Collaborate with the Content Editing Manager to develop workflow schedules. + Provide feedback to partnering organizations and subject matter experts to ensure high-quality content delivery. + Communicate with subject matter experts and other authorities to resolve clinical queries. + Manage project components (text, images, videos) at different phases of the workflow over multiple releases simultaneously. + Assist with new content and product development under the direction of the Content Director and Product Manager. + Consult with the Digital Content Analyst, Digital Experience Group, and other content team members to ensure content editing needs are met in the common content management system. + Support marketing, sales, product management, and other teams as needed to deliver accurate information to customers and to better understand the healthcare industry. + Answer customer queries and respond to their requests. + Report improvement opportunities, solutions, and progress to the management team. + Assist in managing high-volume content workflows and priorities. + Support quality assurance initiatives for multimedia content. + Evaluate content performance metrics and suggest improvements. + Ensure compliance with legal and ethical content guidelines. **QUALIFICATIONS** **Education:** College degree MS in Nursing or BS in Nursing with specialty certification (Nursing Professional Development or Critical Care preferred). **Experience:** + Minimum of 5 years recent nursing experience required + Critical Care experience preferred + Experience as a Nursing Professional Development Specialist or Critical Care educator preferred. + Active RN license required. **TRAVEL:** \#LI-Hybrid **Our Interview Practices** _To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._ _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $81,400 - $113,800 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. As the Lead Technology Project & Program Manager, M&A Integrations, you will be responsible for overseeing projects or workstreams aimed at transforming infrastructure, with focus on merger and acquisitions, and divestitures. You will collaborate closely with cross-functional teams, including engineering, operations, product development, and business stakeholders, to ensure the successful planning, implementation, and delivery of merger and acquisition integrations or divestments projects/workstreams. In this role, you will report to the Vice President, Technology Project and Program and work a hybrid schedule (2 days in office and 3 days remote) from one of our local offices. Essential Duties and Responsibilities: Program Management Accountable for the successful delivery of M&AD IT projects/workstreams and execution of aspects of project life cycle leveraging M&AD playbook. Develop project plans, including timelines, milestones, and ensure that projects are delivered on time, within scope, and within budget Identify potential risks, dependencies, and roadblocks in the M&AD technology workstreams/projects. Implement mitigation plans and escalate critical issues to senior management when necessary Collaborate with internal and external stakeholders to understand their requirements, expectations, and concerns are met. Build strong working relationships with key stakeholders and effectively communicate project progress, status, and outcomes. Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts. Deliver change management activities for projects/workstreams in scope Resource Management Working with functional leaders to ensure resource availability and allocation to required projects to reach objectives Manage ClickTime data tracking and enable appropriate allocations of costs Develop meaningful actionable reports, as needed. Assist in the development of business cases while working with the associated leaders. Additional Knowledge & Skills: Possess Project Management Professional (PMP) certification (preferred) Communicate complex ideas clearly and effectively through presentations and discussions Build strong relationships and collaborates across all levels of the organization Influence outcomes through persuasion, facilitation, and training to drive positive results Solve problems creatively and implement innovative solutions Apply project management tools, methodologies, and best practices to deliver successful outcomes Lead projects through the full life cycle-from initiation to completion Analyze data and situations to make informed decisions and recommendations Adapt quickly and remains resourceful in dynamic environments Identify opportunities for continuous improvement and delivers added value to stakeholders Ensure projects are completed on time, within scope, and on budget Utilize change management concepts to ensure smooth business transitions. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or related field. Prefer advanced degree. Experience: 10+ years-of demonstrated progressive experience in IT Project management with focus on infrastructure, cybersecurity or Backoffice 3+ years' experience with shared services model Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900

Job Title: Project Manager - Operations CoE Wolters Kluwer is a global leader in professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. We help professionals deliver deep impact when it matters most. The Global Communications team at Wolters Kluwer, which is responsible for elevating the overall company narrative and bringing a consistent, strategic message to our key internal and external stakeholders, is looking for a Project Manager for the Operations CoE team, based in the US. Role Overview We are seeking a highly organized and proactive Project Manager to lead operational initiatives for the global communications team. This US-based role will focus on establishing scalable processes, managing cross-functional alignment, and supporting the execution of global communication campaigns and tools. The ideal candidate will bring strong project management expertise, a collaborative mindset, and a passion for enabling effective communications and delivering timely outcomes. Preference if for Hybrid in a Wolters Kluwer office location 2 days a week. Key Responsibilities Operational Project Management * Design and implement standardized processes and procedures for internal communications (e.g., announcements, channel governance, approval workflows). * Serve as the operational lead for communications projects within the global communications team, ensuring clarity, consistency, and alignment across teams. Global Coordination & Alignment * Manage the distribution of communication content and materials to offices worldwide. * Enable visibility into in-office activities and engagement programs across Wolters Kluwer offices worldwide (e.g., social committees). * Chair alignment meetings and coordinate the rollout of campaign toolkits and materials across business units and functions. Campaign & Calendar Management * Maintain and manage the annual communications calendar for central, functional, and DxG campaigns. * Provide backup support for the distribution of all central and functional content, ensuring continuity and quality. Tools & Vendor Oversight * Lead the adoption of Monday.com as the project management platform across GBCM. * Manage vendor relationships and support GBCM program management and leadership team operations, including meeting facilitation, documentation, and strategic planning support. Qualifications & Skills * Bachelor's degree in Business, Communications, Marketing, or a related field; PMP certification is a plus. * 5+ years of experience in project management, preferably in a communications, marketing, or corporate affairs environment. * Proven ability to manage complex projects across global, matrixed organizations. * Experience with project management tools such as Monday.com, Asana, or similar platforms. * Experience managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage). * Strong organizational and stakeholder management skills. * Expert-level attention to detail and deadline-oriented * Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts. * Comfortable working across time zones and collaborating with cross-functional teams * Travel will be minimal #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $95,560 - $133,750

Health: Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base. Health Learning, Research and Practice help clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research platform is the #1 medical research platform in hospitals and medical schools, while our Lippincott brand is highly valued by doctors, nurses and allied health professionals. Our offerings range from print books to innovative technology-enabled solutions, such as virtual simulation and adaptive quizzing tools. We have a strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster. Preference is for a candidate based East Coast- US, but we remain open to candidates based in Europe as well. About the Role: We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors. This role is pivotal in driving customer satisfaction, retention, and growth by ensuring our clients achieve measurable outcomes and long-term value from our platforms, which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for developing and executing initiative-taking strategies that ensure customers achieve their desired outcomes while maximizing retention, satisfaction, and product adoption. Responsibilities: * Drive the strategic vision for customer success globally, ensuring alignment of customer success objectives with corporate goals. * Guide the development and implementation of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion * Foster a culture of customer-centricity, accountability, and continuous improvement. * Analyze customer feedback and usage data to identify risks and opportunities. * Monitor customer health metrics and proactively address risks to retention and satisfaction. * Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement. * Advocate for customer requirements in product development and strategic planning. * Drive revenue growth through upsell & cross-sell opportunities * Build strong cross functional partnerships with Sales, Product, Marketing, and Support to ensure a seamless customer experience. * Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations. * Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation. Qualifications: * 10+ years of experience in customer success or account management, with at least 3 years in a leadership role managing global teams. * Experience in SaaS or technology environments preferred. * Health research and/or health care industry market knowledge * Data excellence with deep knowledge / experience with leveraging customer success tools & technology to drive insights and strategic planning. * Deep knowledge of customer journey mapping and lifecycle management. * Relationships driven with experience influencing cross-functional teams and driving change. * Demonstrated ability to solve complex problems and successfully navigate a dynamic, fast-changing business environments #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900

**Job Identification** Business title: Lead CX/UX Designer Department: Digital Experience Group (DXG) **Supervisory Relationships** Reports to: Director, CX/UX Design has no direct line supervisory responsibilities. **About the Team** Wolters Kluwer's Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business. **About the Role** The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy. The Health Language applications are use-case specific workflow tools to help expedite the authoring, mapping, design and review of healthcare data. As the industry transitions to a value-based care model, we are committed to breaking down barriers and fostering trust through our Health Language offerings. Our products support both payers and providers, ensuring accurate billing and coding at the point of care. This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes. This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency. The team needs a proactive strategic thinker who is extremely hands-on and has the ability to drive all aspects of UX research and design. **Essential Duties and Responsibilities** Strategy: + Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions + Foster collaborative relationships with product teams and technology partners + Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers + Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans Design: + Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio + Work with cross-functional teams to define, improve and implement UX research and design best practices and processes + Work directly with development groups to ensure accurate implementation of designs + Manage multiple projects at various stages and prioritize tasks + Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency and scalability Research: + Identify research opportunities and appropriate research methods based on business objectives + Develop research plans collaboratively with the Product Manager and other team members + Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved + Deliver actionable insights that are well-reasoned and presented with a high degree of quality **Job Qualifications** + 10 years of experience working as a UX designer - ideally within an agile environment + Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field + Familiar with principles of Lean Product and Lean UX + Have a deep understanding of typography, color, layout and motion design principles + Passionate about design, emerging technologies and problem solving + Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desireable but not required + Hands-on experience with Electronic Health Records (EHRs) and API integration + Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desireable but not required + Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism + Excellent English verbal and written communication skills + Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met + Experience working in distributed, collaborative teams + Ability to work with limited guidance and make decisions independently is a must **Technical Skills** + Experience working with design systems and familiar with creating UX patterns + Experience adhering to WCAG compliance and standards + In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data + Mastered design software such as Figma and Adobe Creative Suite + Knowledge of agile software development processes and experience with requirements management and complex projects + Work with the Microsoft Office Suite (Word, Excel, PowerPoint) + Solid understanding of HTML5 and CSS3 **Your Portfolio** + Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex online applications + You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes **Are you ready to shape the future of healthcare solutions?** As a Lead CX/UX Designer on our Health Language portfolio, you'll tackle complex challenges that improve trust, accuracy and efficiency at the point of care. Your work will break down barriers in the healthcare industry, driving innovative products that streamline coding, billing, and care delivery. Collaborate with Centers of Excellence, product management and technology leaders to design solutions that deliver measurable impact and a competitive edge. This is a unique opportunity for a creative, forward-thinking problem solver who thrives in fast-paced environments and is passionate about design, emerging technologies and transforming the healthcare ecosystem. If you're looking to grow your career while making a tangible difference in healthcare, we want you on our team. **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services. Our solutions help professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare make critical decisions with confidence. Every day, our customers rely on us to help save lives, improve how business is done, and build stronger regulatory and judicial systems. We help them get it right. **About the Role** As a Lead Application & Product Architect, you will play a pivotal role in shaping, designing, and delivering innovative, scalable software solutions. This role blends strategic architectural leadership with hands-on technical depth. You'll collaborate closely with engineering, product, and solutions architecture teams to align design with business strategy, create reference models and prototypes, and mentor developers while ensuring excellence in quality, performance, and compliance. You will drive DevOps efficiency, architectural governance, and technical craftsmanship across our SaaS platforms. **Key Responsibilities** - Partner with Solutions Architecture and Agile teams to translate product roadmaps into scalable, maintainable application architectures. - Develop reference architectures, blueprints, prototypes, and starter projects that accelerate delivery and ensure architectural consistency. - Lead technical planning, DevOps improvement initiatives, and R&D efforts to evaluate emerging tools and frameworks. - Participate in code reviews, providing mentorship and ensuring architectural direction and quality are met. - Champion software quality, craftsmanship, and best practices across all engineering teams. - Integrate security, compliance, and data privacy considerations into all architectural designs. - Ensure scalability, performance optimization, and high availability for enterprise SaaS workloads. - Collaborate with Product, UX, and Infrastructure leaders to align business and technical priorities. - Contribute to enterprise architecture governance by defining technology standards and design review processes. - Identify and resolve complex integration, interoperability, and scalability challenges. - Maintain clear architecture documentation, standards, and reusable guidelines. - Execute in-depth testing, validation, and optimization of architectural components. - Ensure alignment with organizational and industry best practices, particularly in cloud-native SaaS environments. - Communicate architectural strategy and rationale clearly across technical and non-technical audiences. - Stay current with emerging technologies and evaluate their potential to enhance product capabilities and efficiency. **Qualifications** - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of professional software development experience, including full-stack expertise in C# and modern JavaScript frameworks (e.g. Angular, React, or Vue). - 3+ years in an architectural or technical leadership role delivering enterprise-grade applications. - Hands-on experience developing and deploying SaaS solutions in cloud environments (Azure preferred). - Strong understanding of CI/CD, containers, Kubernetes, and DevOps automation. - Deep knowledge of Agile and Iterative SDLC methodologies. - Familiarity with automated testing (C#/Selenium), Behavior-Driven Development (BDD), and quality assurance practices. - Experience with architectural modeling and visualization tools (e.g., Sparx EA, Draw.io, or Lucidchart). - Excellent analytical and problem-solving skills with the ability to navigate complex technical challenges. - Exceptional communication and stakeholder influence skills with the ability to translate technical strategy into business value. - Proven ability to mentor, influence, and lead teams toward high-quality outcomes. - Experience in regulated, financial, or risk/compliance domains is a plus. **What We Offer** - A collaborative and innovative engineering culture focused on quality and craftsmanship. - Opportunities to work with modern technologies in a mission-driven global organization. - Professional development, mentorship, and advancement pathways within Wolters Kluwer. - Competitive compensation and benefits package. Wolters Kluwer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Benefits: A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $145,500 - $203,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Health:** Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base. Health Learning, Research and Practice help clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research platform is the #1 medical research platform in hospitals and medical schools, while our Lippincott brand is highly valued by doctors, nurses and allied health professionals. Our offerings range from print books to innovative technology-enabled solutions, such as virtual simulation and adaptive quizzing tools. We have a strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster. Preference is for a candidate based East Coast- US, but we remain open to candidates based in Europe as well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors. This role is pivotal in driving customer satisfaction, retention, and growth by ensuring our clients achieve measurable outcomes and long-term value from our platforms, which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for developing and executing initiative-taking strategies that ensure customers achieve their desired outcomes while maximizing retention, satisfaction, and product adoption. **Responsibilities:** + Drive the strategic vision for customer success globally, ensuring alignment of customer success objectives with corporate goals. + Guide the development and implementation of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion + Foster a culture of customer-centricity, accountability, and continuous improvement. + Analyze customer feedback and usage data to identify risks and opportunities. + Monitor customer health metrics and proactively address risks to retention and satisfaction. + Establish performance metrics (churn rate, Net Promoter Score (NPS), and Customer Lifetime Value (CLV) and ensure continuous improvement. + Advocate for customer requirements in product development and strategic planning. + Drive revenue growth through upsell & cross-sell opportunities + Build strong cross functional partnerships with Sales, Product, Marketing, and Support to ensure a seamless customer experience. + Lead, mentor, and grow employee capabilities for a high performing Customer Success team with clear and actionable goal setting, development, and performance expectations. + Develop customer success team's skills related to product/technical knowledge, analytics, customer interviewing to understand customer needs, customer relationship/networking, data storytelling and impactful presentation. **Qualifications:** + 10+ years of experience in customer success or account management, with at least 3 years in a leadership role managing global teams. + Experience in SaaS or technology environments preferred. + Health research and/or health care industry market knowledge + Data excellence with deep knowledge / experience with leveraging customer success tools & technology to drive insights and strategic planning. + Deep knowledge of customer journey mapping and lifecycle management. + Relationships driven with experience influencing cross-functional teams and driving change. + Demonstrated ability to solve complex problems and successfully navigate a dynamic, fast-changing business environments \#LI-Hybrid _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Wolters Kluwer is a global leader in professional information services, combining deep domain expertise with specialized technology to help professionals make confident decisions. Every day, our customers use our solutions to save lives, improve businesses, and build better judicial and regulatory systems. We help them get it right. **Find your place here.** Learn more about Wolters Kluwer (****************************** and Enablon (*************************************************** , the recognized leader in EHS and Operational Risk Management solutions. **What We Offer: ** The Business Analysis Manager role offers growth potential opportunities, professional development, the opportunity to be truly impactful to the business, an engaging team environment, a hybrid work schedule ( _in-office two days a week - East Coast preferred, Central considered_ ), and amazing benefits. **Office Locations:** Contact Wolters Kluwer | Wolters Kluwer (***************************************************** Link=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) **What You'll be Doing:** As a **Business Analysis Manager** , you'll work independently with minimal supervision, often leading internal projects and driving key initiatives that impact multiple teams. You'll play a critical role in translating business needs into actionable functional designs, ensuring the successful delivery of Enablon solutions that address complex client challenges. This role requires not only strong technical expertise but also exceptional communication and relationship-building skills. You'll engage directly with clients, listen actively to their needs, and clearly articulate how Enablon's products can help achieve their business objectives. You'll also have the opportunity to propose innovative solutions and contribute to the development of new Enablon offerings-helping shape the evolution of our services and strengthen our position as a trusted partner in Operational Risk Management (ORM) and Environment, Health & Safety (EHS). Our ideal candidate has hands-on experience in ORM and EHS implementation, a solid understanding of regulatory requirements and industry best practices, and the ability to work from one of our Eastern U.S. offices two days per week to better collaborate with our Europe-based team. If this sounds like you, we'd love to connect. **Be the difference with us.** **Key Tasks: ** + Responsible for the requirements gathering and elicitation translating this into the functional design document + Lead in design sessions and workshops, participate in relevant project meetings during the design phase and knowledge transfer with various other project stakeholders, internal and external. + Participate in the estimation of effort for new projects or change requests + Work closely with the Subject Matter Expert team to define exact domain requirements + Conduct gap analysis and/or study the business processes of a customer + Create stories that describe the functional (features) and non-functional scope (performance, security, and other expectations) of a customer project + Act as a point of reference for the Implementation Squad to translate the functional and business requirements into stories. + Provide Support and coaching to Professional Services consultants to implement user stories and client functional requirements during the project. + Ensure customer satisfaction and enhance relationship management + Design and maintain Enablon Best Practice Templates and Certified add-ons, + Develop, document, and maintain professional Services processes and procedures. + Take Initiative to improve internal processes **You're a Great Fit if You Have/Can:** Education: + 4-year degree in Computer Science, Software Engineering or equivalent + Business Analyst Foundation or similar is a plus + Prince-2 Foundation is a plus Experience: + Proven experience designing and implementing Enablon software across multiple modules + Skilled in requirements analysis and global implementation across key business domains, including: Permit To Work, Barrier Management, Operational Safety, Plant Management, Environmental, Health & Safety Management, Compliance Management, Process Safety Management. + Functional knowledge of key business domains such as EHS, Compliance and Operational Risk, with experience aligning Enablon capabilities to business processes and objectives + Experience on multiple projects across a variety of industries and applications + Experience in Software Product Development + Experience as a Consultant or Business Analyst in the software industry. + Ability to set and manage priorities judiciously. + Demonstrable knowledge of software development lifecycle and activities. + A strong understanding of software Agile methodologies Technical skills: + Demonstrated skills in Enablon implementation services + Creating project documentation + Knowledge of bug-tracking systems + Excellent command of English both written and oral + Ability to solve complex problems and to exercise judgment based on the analysis of multiple sources of information Soft Skills: + Strong relationship-building skills including the ability to relate constructively to all levels of the organization. + Excellent oral & written communication skills + Able to set and manage priorities judiciously + Able to articulate ideas to both technical and non-technical addressees. + Self-motivated and directed, initiative, collaborative, a strong motivator and team player, result and goal-oriented + Naturally persuasive, able to negotiate and solve problems + Demonstrate great attention to detail while still articulating the 'big picture". + Work collaboratively and effectively with diverse, multi-stakeholder groups. + Able to synthesize complex and diverse information. + Able to transform details and facts into recommendations and action plans. + Able to produce clear and informative policy and process documentation. + Demonstrate an analytic mindset with the ability to creatively solve problems. + Excel at operating in a fast-paced and changing environment, remaining focused on results and goals. + Explain difficult or sensitive information, work to build consensus. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at ************************************************** **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. For more information about our solutions and organization, visit ************************* , follow us on Twitter (************************************ , Facebook (*************************************** , and LinkedIn (************************************************** Info=tar Id%3A14***********%2Ctas%3Awolters%20kluwer%2Cidx%3A2-1-6) **The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

As the Director of Product Software Engineering for our Legal & Regulatory US business, you will be at the forefront of shaping the technology vision for a mission-critical product portfolio. This role is designed for a proven engineering leader who combines technical depth, product intuition, and business acumen to drive innovation across a complex multi-product suite that serves as a backbone for the legal industry. Your expertise in high-impact engineering leadership will enable us to achieve our ambitious growth objectives and set new standards in enterprise legal management technology. **In this pivotal leadership role, you will:** Serve as a member of the LRUS leadership team: As part of the DXG LR and LR US leadership teams, you will shape business and product strategy through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic priorities into actionable roadmaps for modernization, Agentic AI, and reliability serving strategy that aligns with our market objectives and customer needs. Your vision will directly influence our position in the legal technology landscape, pushing boundaries and redefining expectations for innovation and quality. **Lead Engineering Excellence:** Oversee a global team of engineers across the U.S. and India, guiding them to develop cutting-edge solutions that scale efficiently and deliver measurable impact. You'll be responsible for ensuring a robust engineering lifecycle from concept to release, incorporating best-in-class DevSecOps, QE, and UX practices through partnerships with our Centers of Excellence. **Help drive Product Innovation** : Architect solutions that address complex customer needs, transform user experiences, and enhance the operational impact of our platforms and modules. With your guidance, our engineering teams will set new benchmarks for reliability, security, and performance, establishing us as a trusted partner in legal tech. **Collaborate Across Functions** : + Success in this role depends on close alignment with Product Management, Customer Operations, and Global Business Services teams. Together, you'll ensure cohesive strategy execution, seamless delivery, and exceptional client experiences that drive long-term growth. + This is an opportunity to be at the helm of a transformative journey in a high-impact, high-visibility leadership role. You'll set the technological direction, influence our approach to business transformation, and play a critical role in achieving our mission to revolutionize the legal, regulatory and compliance content, expert solutions and software space. If you're passionate about driving both innovation and operational excellence, and you're ready to inspire a world-class team, we'd love to hear from you. **KEY RESPONSIBILITIES** **Leadership and Partnership** + Serve as a core member of the LR US leadership team, shaping business and product strategy through the engineering lens. + Partner with Product and Business leaders to align technology investments with strategic outcomes, growth, and customer value. + Represent engineering in executive decision-making, balancing innovation, delivery, and operational excellence. + Translate strategic priorities into executable roadmaps that combine platform modernization, Agentic AI integration, and reliability improvements. **Engineering Vision & Strategy** + Define and execute the technology roadmap for LR US, aligning modernization, platform evolution, and Agentic AI enablement. + Architect for scalability, reliability, and cost efficiency, adopting cloud-native patterns, distributed design, and observability by default. + Drive adoption of AI-assisted engineering, automated testing, and continuous delivery to strengthen product quality and developer efficiency. **Hands-On Technical Leadership** + Provide architectural direction and technical depth across teams, ensuring design decisions scale effectively across products. + Lead design and performance reviews, reliability improvement programs, and root cause analysis to continually raise engineering standards. + Collaborate with DXG CoEs to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering Excellence** + Utilize broad and deep knowledge base to represent the multiple DXG teams engaged with LRUS in strategic discussions. Ensure the broader technology team has a deep and holistic understanding of the necessary outcomes to support the business goals and objectives and works to create the technical strategy and plans to drive to these outcomes. Champion a culture of engineering excellence, ensuring every squad operates with clear standards for quality, velocity, reliability, and security. Establish consistent practices for code reviews, observability, automated testing, and continuous improvement across all teams. + Implement measurable engineering KPIs, from deployment frequency to incident resolution, to track and improve performance. + Lead technology initiatives forward to deliver commitments on time, on budget and for the agreed upon scope of work. + Embed DevSecOps, SRE, and data-driven engineering principles into daily execution to achieve predictable, high-quality releases + Serve as a mentor and multiplier for technical leadership, empowering senior engineers and architects to own outcomes. **People Leadership and Talent Development** + Cultivate a high-performing engineering organization by investing in talent acquisition, development, and retention, creating clear growth pathways for engineering leaders and technical experts. + Promote a culture of continuous learning and improvement, empowering teams to experiment, iterate, and drive change. + Lead by example, setting a standard for transparent communication, accountability, and a commitment to excellence that aligns with our organizational values. + Foster inclusion, learning, and psychological safety to enable creativity and ownership at all levels. + Develop strong leadership pipelines and growth paths. **Operational Excellence** + Own platform reliability, release cadence, and performance metrics, targeting best-in-class availability and zero-defect releases. + Collaborate closely with LRUS management to define and manage the technology investment and budget needed to meet business goals. Oversee engineering budgets and partner relationships, balancing internal capability and external leverage. Ensure technology deliverable spend is transparent to the business and participate in technical investment decisions together with the business in an ongoing manner. + Take accountability for the implementation of this strategy with an orientation for achieving results and a comfort level for managing results across a matrixed DXG environment. + In addition to strategy, the role is the central point for handling/addressing ad hoc key technology issues that may arise that impact business service delivery or ability to execute on the business roadmaps. + Ensure compliance, data security, and privacy are embedded throughout the engineering lifecycle. **WHAT WE'RE LOOKING FOR:** **Extensive Engineering Leadership** : + **15+ years in software engineering** , with a significant track record leading large-scale, high-impact teams in top-tier software or technology organizations. **Technical and Business Acumen** : + Deep expertise in product and platform engineering, with a background in enterprise software and familiarity with modern DevSecOps, cloud-native architecture, and scalable infrastructure. + Focus and understanding of how to drive positive business outcomes with technology. **Customer-Focused Innovation** : + Proven ability to translate customer needs into cutting-edge product features, leveraging emerging technologies and best practices to exceed market expectations. **Cross-Functional Influence** : + Strong collaborative skills, able to work effectively across functions and regions, fostering alignment and working directly with product management to provide input and help deliver cohesive product strategies that meet operational, financial, and customer goals. **Excellent communication abilities** : + Includes listening and empathy and the ability to clearly communicate at all levels and across functions within the organization; Ability to create solid relationships and drive results in a matrixed environment + Transformational Leadership: A dynamic leader who can inspire and mentor a global team, fostering a high-performance culture and driving change within an established organization. + Execution oriented: Adapt at execution with high energy, accountability fueled by well-developed organization and planning skills and a sense of urgency to address key business issues. **Background in a related space preferred, including experience:** + Serving as a technology business representative in a B2B market. + working with content businesses + implementing AI technology. **TRAVEL REQUIREMENTS** · Ability to travel both domestically & internationally approximately 25-30% of time *******Ability to work onsite 8 days a month in one of posted locations in eastern time zone or central time zone******* **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ************************************************** _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $208,800 - $295,550 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This position is responsible for developing account plans for new and/or existing accounts. Prospects new customers and new business at existing customers and close full solution sales to corporate customers. About the Role: In this opportunity, as Account Executive you will: Prospecting: Prospecting is a must. Actively seek out new business opportunities with both new and existing customers to build a strong sales pipeline. Keep your sales pipeline clean and up to date, aiming for 3-4 times coverage of your sales targets on a monthly and quarterly basis. Account Management: Handle a list of major accounts (companies with revenues of $500M+), leading the entire sales process through account planning, to include initial contact, account planning, deal closing to renewal. Sales Goals: Meet or exceed your revenue targets. Cross-functional Collaboration: Work closely with other teams within the organization to tailor our solutions to address the customer needs. Relationship Building: Establish and maintain strong relationships with key decision-makers and stakeholders, understanding their challenges and demonstrating how our solutions can address them. Salesforce Maintenance: Regularly update our CRM system (salesforce.com) to maintain accurate records of your sales activities and to provide reliable sales forecasts. Engage in direct client meetings either in person or via platforms like MS Teams. About You: You're a fit for the role of Account Executive, if you have: College degree preferred with a minimum of 5 years direct field sales experience (sales experience in the corporate sector preferred) with proven, exemplary track record of sales quota over achievement. Proven success selling complex, enterprise software (>$500M revenue targets) with a consultative, value-based approach Experienced engaging C‑suite using solution selling to uncover business challenges and quantify impact of inaction Skilled at leading multi-stakeholder, detailed sales processes and managing full-cycle deals from prospecting to close Self-starter with a growth mindset, comfortable with ambiguity and driving change Strong cross-functional collaborator with marketing, product, and legal to achieve shared outcomes Deep understanding of AI and its application to improve legal department operations; mission-driven Adept at developing and executing account plans; contributes to sales strategy, culture, value proposition, and tools #LI-TK1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $128,100 USD - $237,900 USD. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive. This job posting will close 01/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. Client Solutions: Wolters Kluwer Solutions and Software Directory | Wolters Kluwer What We Offer: The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule (in-office 2-days a week), and amazing benefits. Office Locations: Contact Wolters Kluwer | Wolters Kluwer What You'll be Doing: The Account & Relationship Executive is a quota-carrying team member responsible for building and maintaining effective long-term relationships with customers across industries to create demand for our products and services. The Senior Account & Relationship Executive is accountable to achieve their quota for the assigned book of business through directly selling products in the customers' existing product lines. This includes driving transactional adoption, pursuing and driving renewal transactions, and pursuing up-sell opportunities. The Account & Relationship Executive is responsible for leveraging data to understand customer usage patterns and identifying opportunities to improve adoption, pursue a renewal, pursue incremental revenue (up-sell) within the customer's existing products, or identify potential leads for an Account Executive to pursue a cross-sell opportunity. The Account & Relationship Executive will conduct quarterly business reviews with customers to understand existing product usage, advise on best practice use cases and behaviors, and educate on optimal use of offerings to maximize value and increase revenue spend. Key Tasks: * Researches and gathers information on current customers and their needs. * Monitors and interprets product usage data for an assigned book of accounts to identify opportunities to improve adoption, pursue renewal opportunities, up-sell within existing products, or identify opportunities for a Sales Rep to cross-sell. * Develops customer relationships for an assigned book of accounts with primary focus on improving product use/adoption, executing renewals, up-selling business and direct sales within existing product lines. * Adheres to defined onboarding and training processes to effectively promote customer adoption of CS offerings. * Adheres to defined sales methodology and sales processes to execute renewal and up-sell opportunities. * Identifies leads for cross-sell opportunities and share them with Sales Reps to pursue. * Directly sells products within the existing customer base. * Collaborates with Account Executive to complete annual account reviews with customers to facilitate customer retention. * Works with Account Executive to transition customers from contract-signing to post-sale support with a Customer Success Specialist. * For high strategic opportunities, works with Account Executive, Technical Sales, and Sales Support to pursue and close opportunities for Compliance Solutions products at customer accounts. * Maintains a clean and accurate pipeline in CRM. Performance Metrics: * Individual quota attainment; achievement of renewal target and up-sell targets * Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter) * Number of leads identified and communicated to Account Executive * Customer satisfaction scores and retention rates * Completion of assigned product trainings and other required learnings for professional development You're a Great Fit if You Meet These Requirements: * Bachelor's Degree * The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred * 8 years of B2B commissioned sales or equivalent. * Experience in Account Management, Sales, Technology Training, or renewal sales. * Experience in the financial services, or lending compliance industries. * Data analysis skills and ability to derive insights that drive next steps or actions required. * Account Management (general knowledge of customer's business, stakeholders, product portfolio). * Communicate effectively in both face-to-face and virtual selling environments. * Interpersonal skills, ability to build stakeholder relationships. * Team effectively with other internal teams including Sales, Sales Support stakeholders. * Stay organized and manage multiple priorities at once across multiple customer accounts. * Cross-sell, up-sell, or pursue renewal transactions with customers. * Professional demeanor in oral and written communications * Passion and ability to learn new CS offerings quickly. * Self-motivated; proactive and perseverant mindset. * General product and application knowledge. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at ************************************************** Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $63,150 - $87,250

Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. RESPONSIBILITIES * Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects * Create project plans, identify constraints and dependencies * Proactively manage project risks and mitigation * Control scope and evaluate business priorities to efficiently balance resources and projects * Define goals, measure progress, manage cross functional team dependencies and timelines * Facilitate requirements gathering and fit gap sessions * Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams * Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies * Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners * Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues * Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) * Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition * Manage dependencies between multiple projects and multiple business unit needs * Successfully lead the delivery of projects utilizing direct and non-direct reports * Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment QUALIFICATIONS Education: Bachelor's or Master's degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts Experience: * 7+ years of project management experience * 5+ year experience as a project manager on complex transformational technical projects * Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment * Expert knowledge in all lead to order operations * Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development * Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. * Experience with work estimation on technical projects * Familiarity with Agile and SDLC * Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment * Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners * Proven ability to influence cross-functional teams without formal authority * Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization * Conflict management skills including the ability to work with and resolve conflicting needs and requirements * Ability to analyze data, properly articulate and take proactive action on risks and dependencies * Ability to comprehend and communicate technical concepts * Possess a sense of accountability and pride for delivering on time and on budget with expected quality * Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details * Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports * Ability to learn new concepts/hardware/technologies quickly * Excellent meeting management, presentation, and facilitation skills * Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done * Experience with Change Management methodologies desired * Experience with multinational corporate structures is a strong plus * PMI and/or Lean/Agile certification(s) are required #Li-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900

Health: Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base. Health Learning, Research and Practice help clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research platform is the #1 medical research platform in hospitals and medical schools, while our Lippincott brand is highly valued by doctors, nurses and allied health professionals. Our offerings range from print books to innovative technology-enabled solutions, such as virtual simulation and adaptive quizzing tools. We have a strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster. About the Role: The Vice President of Sales will lead a team of Sales Leaders focused on driving revenue growth and exceeding annual advertising sales targets across a diverse portfolio of products and services, including journal print and digital advertising, recruitment marketing, hospital reputation programs, reprints, and custom solutions. The senior leader is responsible for cultivating long-term, high-value relationships with healthcare society partners, pharmaceutical and medical device companies, and agencies, delivering strategic value and trusted collaboration. Reporting to the SVP & GM of the Health Research Segment, the VP of Commercial Sales plays a critical role in positioning HLRP as a leader in healthcare media and in achieving the overall business goals Key responsibilities include: * Revenue Leadership: Own and execute the sales strategy to meet and exceed advertising revenue goals. Drive overall strategy for print, digital, and custom solutions - growing new business while safeguarding and expanding existing accounts to ensure year-over-year growth and high client retention. Engage regularly with top clients (pharma, biotech, medical device) and their agencies to expand partnerships and inform product innovation, focusing on the largest opportunities to maximize revenue. Represent the organization at key industry events (trade shows, conferences) to promote our offerings and develop new leads. * Team Development: Lead and coach a team of sales leaders, fostering a high-performance, accountable culture and supporting professional growth. Set clear goals and KPIs, conduct regular strategy sessions, and review territory/account performance. Provide mentorship and guidance on sales strategy, customer engagement, and value-based (consultative) selling techniques. Inspire the team to embrace new products and solutions, ensuring they understand how to incorporate these into client marketing plans. Attract and retain top sales talent by promoting a culture of success and continuous development. * Digital Transformation: Drive the evolution from a print-centric model to a digitally focused advertising business, including expanding programmatic advertising offerings, data-driven targeting solutions, and innovative digital content products. Position the organization at the forefront of healthcare media by continuously adapting the ad product mix to market trends - from programmatic banner advertising to sponsored content, webinars, and other emerging digital formats. Champion new digital products and ensure the sales team and clients understand their value in achieving healthcare marketers' goals. Operational Excellence: Enhance the infrastructure supporting advertising operations, sales business systems, ad delivery platforms, programmatic tools, audience data capabilities, and analytics dashboards to improve efficiency and insight. Ensure consistent use of Salesforce for pipeline management and deliver accurate forecasts to senior leadership. Oversee timely, strategic responses to RFPs and renewal proposals to win key opportunities. Work closely with Ad Ops and product teams to optimize ad inventory performance, ensuring smooth campaign execution and delivery of promised results. * Cross-Functional Collaboration: Thrive in a matrixed environment by partnering across departments to ensure seamless execution of growth strategies. Coordinate with product and publishing teams to align advertising offerings with audience engagement strategies. Leverage analytics and market research teams to develop metrics that demonstrate campaign impact. Collaborate on developing data-driven insights that inform both our internal strategy and our clients' marketing decisions. * Metrics & Accountability: Instill a data-driven sales approach, using analytics to track performance and inform strategy. Monitor key sales metrics (pipeline health, conversion rates, client spend growth, etc.) and advertising performance indicators (impressions, click-thru rates, conversions) to continuously improve outcomes. Ensure the team is adept at translating campaign results into actionable insights and ROI stories for clients. Foster a mindset of continuous improvement, where data is used to celebrate successes and quickly course-correct when needed. Responsibilities: Business Leadership & Growth * Drive overall strategy to achieve advertising revenue goals across print, digital, and custom solutions. * Cultivate new business opportunities while safeguarding existing accounts to ensure year-over-year growth and retention. * Engage regularly with top clients, agencies, and medical societies to expand partnerships and inform digital product innovation and offerings. * Focus on the largest current and potential customers and/or agencies meeting with the key decision makers at these top accounts regularly to increase current revenues. * Represent the organization at key industry events (tradeshows & conferences). * Collaborate with London based sales team to expand international digital sales offerings for the EU (ROW) marketplace. Sales Management & Talent Development * Lead the sales management process by setting clear goals, conducting weekly strategy sessions, and reviewing territory performance. * Ensure consistent use of Salesforce and deliver accurate forecasts to the divisional leadership. * Oversee timely and strategic responses to RFPs and renewal proposals in collaboration with leadership. * Lead, coach, and mentor the sales team to drive performance, strategic thinking, and professional growth. * Provide ongoing guidance on sales strategy, customer engagement, and value-based selling. * Champion new products and ensure team understanding of their relevance to client marketing plans. Transformational & Operational Excellence * Champion digital transformation by fostering a culture of innovation, continuous improvement, and shared accountability. * Improve advertising infrastructure, including business systems, ad delivery platforms, and reporting tools. * Collaborate cross-functionally to enhance digital product delivery (i.e. eTocs) and adapt to evolving market and regulatory conditions (cookie policy changes). * Identify and implement process improvements to increase productivity and operational efficiency. Education & Experience * Bachelor's degree required; MBA or equivalent experience preferred. * 10+ years of strategic sales leadership in B2B environments, ideally within healthcare medical media. * Proven success leading teams to exceed sales targets and navigate complex sales processes. * Strong understanding of pharmaceutical and med device marketing, digital advertising metrics, platforms, and healthcare media trends. * Skilled in relationship management, negotiation, and customer engagement. * Experience with sales forecasting, budgeting, and performance analytics. * Demonstrated ability to coach, develop, and manage high-performing teams. * Proficient in Salesforce, Microsoft Office, LinkedIn Navigator, and digital collaboration tools. Working knowledge of ad/mar tech software such as AdBooks, etc. * Maintains deep industry knowledge, including market trends, competitor activity, and regulatory changes. TRAVEL: 30%+ occasional travel to client site visits;' or for WK business meetings; or to attend conferences and events #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $189,950 - $268,900

Job Identification Business title: Lead CX/UX Designer Department: Digital Experience Group (DXG) Supervisory Relationships Reports to: Director, CX/UX Design has no direct line supervisory responsibilities. About the Team Wolters Kluwer's Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business. About the Role The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy. The Health Language applications are use-case specific workflow tools to help expedite the authoring, mapping, design and review of healthcare data. As the industry transitions to a value-based care model, we are committed to breaking down barriers and fostering trust through our Health Language offerings. Our products support both payers and providers, ensuring accurate billing and coding at the point of care. This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes. This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency. The team needs a proactive strategic thinker who is extremely hands-on and has the ability to drive all aspects of UX research and design. Essential Duties and Responsibilities Strategy: * Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions * Foster collaborative relationships with product teams and technology partners * Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers * Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans Design: * Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio * Work with cross-functional teams to define, improve and implement UX research and design best practices and processes * Work directly with development groups to ensure accurate implementation of designs * Manage multiple projects at various stages and prioritize tasks * Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency and scalability Research: * Identify research opportunities and appropriate research methods based on business objectives * Develop research plans collaboratively with the Product Manager and other team members * Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved * Deliver actionable insights that are well-reasoned and presented with a high degree of quality Job Qualifications * 10 years of experience working as a UX designer - ideally within an agile environment * Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field * Familiar with principles of Lean Product and Lean UX * Have a deep understanding of typography, color, layout and motion design principles * Passionate about design, emerging technologies and problem solving * Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desireable but not required * Hands-on experience with Electronic Health Records (EHRs) and API integration * Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desireable but not required * Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism * Excellent English verbal and written communication skills * Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met * Experience working in distributed, collaborative teams * Ability to work with limited guidance and make decisions independently is a must Technical Skills * Experience working with design systems and familiar with creating UX patterns * Experience adhering to WCAG compliance and standards * In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data * Mastered design software such as Figma and Adobe Creative Suite * Knowledge of agile software development processes and experience with requirements management and complex projects * Work with the Microsoft Office Suite (Word, Excel, PowerPoint) * Solid understanding of HTML5 and CSS3 Your Portfolio * Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex online applications * You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes Are you ready to shape the future of healthcare solutions? As a Lead CX/UX Designer on our Health Language portfolio, you'll tackle complex challenges that improve trust, accuracy and efficiency at the point of care. Your work will break down barriers in the healthcare industry, driving innovative products that streamline coding, billing, and care delivery. Collaborate with Centers of Excellence, product management and technology leaders to design solutions that deliver measurable impact and a competitive edge. This is a unique opportunity for a creative, forward-thinking problem solver who thrives in fast-paced environments and is passionate about design, emerging technologies and transforming the healthcare ecosystem. If you're looking to grow your career while making a tangible difference in healthcare, we want you on our team. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Wolters Kluwer is a global leader in professional information services. Our solutions help professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare make critical decisions with confidence. Every day, our customers rely on us to help save lives, improve how business is done, and build stronger regulatory and judicial systems. We help them get it right. About the Role As a Lead Application & Product Architect, you will play a pivotal role in shaping, designing, and delivering innovative, scalable software solutions. This role blends strategic architectural leadership with hands-on technical depth. You'll collaborate closely with engineering, product, and solutions architecture teams to align design with business strategy, create reference models and prototypes, and mentor developers while ensuring excellence in quality, performance, and compliance. You will drive DevOps efficiency, architectural governance, and technical craftsmanship across our SaaS platforms. Key Responsibilities * Partner with Solutions Architecture and Agile teams to translate product roadmaps into scalable, maintainable application architectures. * Develop reference architectures, blueprints, prototypes, and starter projects that accelerate delivery and ensure architectural consistency. * Lead technical planning, DevOps improvement initiatives, and R&D efforts to evaluate emerging tools and frameworks. * Participate in code reviews, providing mentorship and ensuring architectural direction and quality are met. * Champion software quality, craftsmanship, and best practices across all engineering teams. * Integrate security, compliance, and data privacy considerations into all architectural designs. * Ensure scalability, performance optimization, and high availability for enterprise SaaS workloads. * Collaborate with Product, UX, and Infrastructure leaders to align business and technical priorities. * Contribute to enterprise architecture governance by defining technology standards and design review processes. * Identify and resolve complex integration, interoperability, and scalability challenges. * Maintain clear architecture documentation, standards, and reusable guidelines. * Execute in-depth testing, validation, and optimization of architectural components. * Ensure alignment with organizational and industry best practices, particularly in cloud-native SaaS environments. * Communicate architectural strategy and rationale clearly across technical and non-technical audiences. * Stay current with emerging technologies and evaluate their potential to enhance product capabilities and efficiency. Qualifications * Bachelor's degree in Computer Science or related field (or equivalent experience). * 7+ years of professional software development experience, including full-stack expertise in C# and modern JavaScript frameworks (e.g. Angular, React, or Vue). * 3+ years in an architectural or technical leadership role delivering enterprise-grade applications. * Hands-on experience developing and deploying SaaS solutions in cloud environments (Azure preferred). * Strong understanding of CI/CD, containers, Kubernetes, and DevOps automation. * Deep knowledge of Agile and Iterative SDLC methodologies. * Familiarity with automated testing (C#/Selenium), Behavior-Driven Development (BDD), and quality assurance practices. * Experience with architectural modeling and visualization tools (e.g., Sparx EA, Draw.io, or Lucidchart). * Excellent analytical and problem-solving skills with the ability to navigate complex technical challenges. * Exceptional communication and stakeholder influence skills with the ability to translate technical strategy into business value. * Proven ability to mentor, influence, and lead teams toward high-quality outcomes. * Experience in regulated, financial, or risk/compliance domains is a plus. What We Offer * A collaborative and innovative engineering culture focused on quality and craftsmanship. * Opportunities to work with modern technologies in a mission-driven global organization. * Professional development, mentorship, and advancement pathways within Wolters Kluwer. * Competitive compensation and benefits package. Wolters Kluwer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $145,500 - $203,900

At Wolters Kluwer, our mission is to deliver deep impact when it matters most through protecting people's health and prosperity and contributing to a safe and just society. We are a B2B software, information, and services company serving professionals in the sustainability, health, legal, risk, tax and financial services spaces. With annual revenue of close to €6 billion, we employ ~ 20k people in over 40 countries across the world. The Global Strategy group at Wolters Kluwer helps drive growth and strategic transformation across the company. This specific role is for the Corporate Strategy team. We are a small but diverse team staffed with talent from various disciplines and geographies, doing impactful work and with great executive leadership visibility. Responsibilities: The focus of the Corporate Strategy Team spans an interesting mix of classic strategy and hands-on transformation work across a wide variety of businesses in our portfolio, as well as driving innovation across Wolters Kluwer. On a day-to-day basis, this person will work closely with key stakeholders to run project work, help with the annual strategic planning process, analyze the competitive landscape, and support the Executive Board (CEO and CFO) and the Supervisory Board. Project work is mandated by the Executive Board and will primarily focus on market deep-dives or diagnostics with actionable recommendations, done in partnership with divisions and business units across Wolters Kluwer. We are seeking individuals who are curious and passionate about our mission to deliver deep impact when it matters most. The role provides a unique opportunity to do a mix of high-level portfolio strategy and business deep-dives, and successful candidates will be able to get up to speed quickly, run projects independently, and establish trust and credibility across the enterprise. Skills: * Self-starter with a strong ownership mindset * Intellectual curiosity and disciplined approach to solving problems * Strong analytical skills to assess, research, interpret and analyze data * Good interpersonal skills and ability to build relationships and interact effectively at all levels of the organization * Advanced communication skills, both written and verbal, to make clear recommendations and influence stakeholders to drive alignment * Advanced proficiency in Microsoft Excel and PowerPoint Education and Experience: * Minimum Education: Bachelor's degree from a top-tier university * 2+ years of work experience in a top strategy consulting firm with focus on Strategy & Corporate Finance, Growth Strategy or Commercial Due Diligence work * Preference for B2B tech industry focus Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $114,750 - $160,450

**About the Team** Our Product Marketing team drives commercial success across a portfolio of solutions that support healthcare professionals and organizations. We partner closely with Sales, Product, Customer Success, and Market Strategy to shape go-to-market plans, define packaging strategies, and enable teams with the insights and tools needed to win in the market. Our work ensures that our offerings are positioned effectively, adopted successfully, and continuously optimized to deliver value. **About the Role** We're hiring a Manager, Packaging and Go-To-Market to lead commercialization efforts for new and evolving product offerings. This role will focus on optimizing and expanding packaging frameworks, supporting go-to-market execution, and improving performance across new sales, renewals, and customer expansion. You'll work cross-functionally to translate market and customer insights into packaging strategies that drive adoption, increase customer lifetime value, and support scalable growth. **Key Responsibilities** + Develop and refine packaging strategies to support new product introductions and portfolio alignment. + Coordinate with the pricing team to align packaging strategies with pricing models, ensuring consistency and competitiveness across offerings. + Collaborate with cross-functional teams to define customer segments, use cases, and value propositions. + Support and accelerate go-to-market planning and execution with PMO, including launch readiness and enablement. + Track performance metrics to identify opportunities for revenue growth and retention. + Contribute to commercial playbooks and sales enablement materials. + Lead pilot programs and packaging experiments to validate and refine strategies. **You Might Thrive in This Role If You:** + Have 5-8 years of experience in product marketing, commercialization, or go-to-market strategy in B2B environments. + Understand how packaging and positioning impact adoption, retention, and revenue. + Are comfortable working across teams and translating strategic goals into operational plans. + Have experience supporting new product introductions and optimizing existing offerings. + Are highly organized, analytical, and adaptable in a fast-paced environment. This role is a Hybrid role, requiring two day a week in a Wolters Kluwer Office location \#LI-Hybrid _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.