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Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.Duties
Waiters and waitresses typically do the following:
Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary with the establishment in which they work.
In casual-dining restaurants that offer simple menu items, such as salads, soups, and sandwiches, servers provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses emphasize personal, attentive treatment at a more leisurely pace. For example, they may suggest a beverage choice such as a wine recommendation with certain foods.
Waiters and waitresses may meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.
In establishments where alcohol is served, waiters and waitresses verify the age of customers and ensure that they meet legal requirements for the purchase of alcohol.
Most waiter and waitress jobs are entry level, and workers learn through short-term on-the-job training. No formal education or previous work experience is required to enter the occupation.
Most states require workers who serve alcoholic beverages to be at least 18 years of age, but some states require servers to be older. Waiters and waitresses who serve alcohol must be familiar with state and local laws concerning the sale of alcoholic beverages.Education
No formal education is required to become a waiter or waitress.Training
Most waiters and waitresses learn their skills through short-term on-the-job-training, usually lasting a few weeks. Trainees typically work with an experienced waiter or waitress, who teaches them basic serving techniques.
Some full-service restaurants provide new employees with some form of classroom training that alternates with periods of on-the-job work experience. These training programs communicate the operating philosophy of the restaurant, help new servers establish a rapport with other staff, teach serving techniques, and instill a desire to work as a team. They also discuss customer service situations and the proper ways to handle unpleasant circumstances or unruly customers.
Training for waiters and waitresses in establishments that serve alcohol typically involves learning state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate the training, which typically lasts a few hours and can be taken online or in-house.Important Qualities
Communication skills. Waiters and waitresses must listen carefully to customers’ specific requests, ask questions, and relay the information to the kitchen staff, so that orders are prepared to the customers’ satisfaction.
Customer-service skills. Waiters and waitresses spend most of their work time serving customers. They should be friendly and polite and be able to develop a rapport with customers.
Detail oriented. Waiters and waitresses must record customers’ orders accurately. They need be able to recall the details of each order and match the food or drink orders to the correct customers.
Interpersonal skills. Waiters and waitresses should be courteous, tactful, and attentive as they deal with customers in all circumstances to resolve any issues that arise.
Physical stamina. Waiters and waitresses spend hours on their feet carrying heavy trays, dishes, and drinks.
Hispanic or Latino12.6%
Black or African American0.6%
Unfortunately we don’t have enough data for this section.
Average Length of Employment
Top Careers Before Informal Waiter/Waitress
Top Careers After Informal Waiter/Waitress
Ultimate Medical Academy - Clearwater40.8%
University of Phoenix8.2%
South Texas College6.1%
Pulaski Technical College4.1%
Grand Canyon University4.1%
Southeastern Louisiana University4.1%
Gogebic Community College4.1%
Louisiana State University and A&M College2.0%
Kutztown University of Pennsylvania2.0%
Pima Community College2.0%
Suffolk County Community College2.0%
Universidad Central de Bayamon2.0%
Le Cordon Bleu College of Culinary Arts - Pasadena2.0%
Des Moines Area Community College2.0%
Southwest Mississippi Community College2.0%
Alabama Southern Community College2.0%
Central New Mexico Community College2.0%
Illinois State University2.0%
Anthem College - Phoenix2.0%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Waiter/Waitress||Nantucket Donuts and Diner||Nantucket, MA||May 10, 2016||$29,114|
|Waiter/Waitress||Trump National Golf Club LLC||Briarcliff Manor, NY||May 18, 2016||$27,569|
|Waiter/Waitress||Sunningdale Country Club, Inc.||Scarsdale, NY||May 01, 2016||$27,569|
|Waiters/Waitresses||SBR and C LLC||New York, NY||May 01, 2016||$27,569|
|Waiter/Waitress||Whippoorwill Club||Armonk, NY||May 01, 2016||$27,569|
|Waiter/Waitress||Metropolis Country Club, Inc.||White Plains, NY||May 01, 2016||$27,569|
|Waiter/Waitress||Old Oaks Country Club||NY||Apr 29, 2016||$27,569|
|Waiter/Waitress||Fenway Golf Club, Inc.||Scarsdale, NY||May 01, 2016||$27,569|
|Waiter/Waitress||Montammy Golf Club||Alpine, NJ||May 01, 2016||$27,569|
|Waiter/Waitress||Scarsdale Golf Club, Inc.||Hartsdale, NY||May 15, 2016||$27,569|
|Waiters and Waitresses||The Westchester Country Club||Rye, NY||May 15, 2016||$27,569|
|Waiter/Waitress||The Apawamis Club||Rye, NY||May 01, 2016||$27,569|
|Waiter/Waitress||Wycliffe Golf and Country Club, Inc.||Wellington, FL||Oct 01, 2016||$27,131|
|Waiter/Waitress||Wycliffe Golf and Country Club, Inc.||Wellington, FL||Oct 01, 2015||$27,131|
|Waiters/Waitresses||Devon Yacht Club||Amagansett, NY||Apr 01, 2016||$23,583|
|Waiter/Waitress||Laurel Links Country Club, Inc.||Laurel, NY||Apr 25, 2016||$23,541|
|Waiter/Waitress||Fishers Island Club, Inc.||Fishers Island, NY||May 16, 2016||$23,541|
|Waiter/Waitress||The Everglades Club, Inc.||Palm Beach, FL||Oct 01, 2016||$23,228|
|Waiter/Waitress||Jonathan's Landing Golf Club||Jupiter, FL||Oct 15, 2016||$23,228|
|Waiter/Waitress||Royal Palm Yacht & Country Club||Boca Raton, FL||Oct 15, 2016||$23,228|
|Waiter, Waitress||The Breakers Palm Beach, Inc.||Palm Beach, FL||Oct 01, 2016||$23,228|
|Waiter/Waitress||Jupiter Golf Club, LLC||Jupiter, FL||Oct 01, 2016||$23,228|
|Waiter/Waitress||Grandfather Golf and Country Club||Glenville, NC||May 01, 2015||$20,870|
|Waiter/Waitress||Grandfather Golf and Country Club||Glenville, NC||May 03, 2016||$20,870|
|Waiters and Waitresses||Rancho de Los Caballeros||Wickenburg, AZ||Oct 15, 2015||$20,787|
|Waiter/Waitress||The Broadmoor Hotel, Inc.||CO||Apr 01, 2015||$20,745|
|Waiter/Waitress||Boughton Hotel Corporation||Kennebunkport, ME||May 01, 2016||$20,453|
|Waiter/Waitress||Kennebunkport Resort Collection||Kennebunkport, ME||May 01, 2016||$20,453|
|Waiters and Waitresses||Florida Hospitality Management LLC||Montgomery, TX||Apr 01, 2015||$20,307|
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