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Informal waiter/waitress skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical informal waiter/waitress skills. We ranked the top skills for informal waiter/waitresses based on the percentage of resumes they appeared on. For example, 48.1% of informal waiter/waitress resumes contained beverage orders as a skill. Continue reading to find out what skills an informal waiter/waitress needs to be successful in the workplace.

15 informal waiter/waitress skills for your resume and career

1. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how informal waiter/waitresses use beverage orders:
  • Greet customers, seat customers, take customers food and beverage order, deliver food and beverage orders, cash out customers
  • Maintained good customer service and ensured all food and beverage orders were accurately served timely and efficiently.

2. Waiter

Here's how informal waiter/waitresses use waiter:
  • Job Description: At Luby's my job was your basic waiter.
  • Charged with reservation organization, waiter assignments wait staff supervision during service hours.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how informal waiter/waitresses use customer service:
  • Provided excellent customer service to restaurant customers.
  • Provided customer service by waiting on customers and ensuring they were properly satisfied.

4. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how informal waiter/waitresses use food service:
  • Promoted to Food Service Manager.
  • Ensured quality customer service in an extremely fast-paced food service environment, cultivating a focused and hard-working ethic in the restaurant.

5. Fine Dining

Here's how informal waiter/waitresses use fine dining:
  • Created an exceptional fine dining experience for all guests and maintained exceptional hospitality etiquette in all situations.
  • Provide a fine dining experience with detailed service and professional behavior in a fast paced and demanding environment

6. Wine

Here's how informal waiter/waitresses use wine:
  • Stock all beer, wine, liquor and kegs required for shift.
  • Cleaned the entire restaurant on a daily basis Setup up for all major events and functions General maintenance Sold wine to customers

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7. Clean Tables

Here's how informal waiter/waitresses use clean tables:
  • Serve hot food, prepare drinks, take orders, clean tables, plus side work.
  • Clean tables, dishes, and bathrooms.

8. Food Preparation

Here's how informal waiter/waitresses use food preparation:
  • Presented menu to diner, suggesting diner courses, and answering questions regarding food preparation.
  • Performed food preparation duties such as preparing salads, soups, and brewing coffee.

9. Bartending

Here's how informal waiter/waitresses use bartending:
  • Helped bartending when staff was short.
  • Trained in bartending duties, knowledgeable of preparation of alcoholic beverages.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how informal waiter/waitresses use pos:
  • Fixed POS computers, printers, and credit card systems above and beyond job responsibilities.
  • Learned and aptly operated sophisticated touch-screen POS system contributing to increased efficiency and speed of service.

11. Food Orders

Here's how informal waiter/waitresses use food orders:
  • Keep glasses, utensils and bar equipment in excellent condition Take drink and food orders from customers.
  • Take detailed orders and deliver prepared food orders to consumers expediently.

12. Allergies

Here's how informal waiter/waitresses use allergies:
  • Developed relationships with regular patrons; developed an understanding of their personal needs and expectations, including preferences and food allergies.
  • Obtained the responsibility of acknowledging and remembering each resident's allergies, medical history, or personal background information.

13. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how informal waiter/waitresses use drink orders:
  • Performed produce preparation and accurately received food and drink orders.
  • Processed food and drink orders electronically.

14. Customer Complaints

Here's how informal waiter/waitresses use customer complaints:
  • Resolved customer complaints with problem identification and resolution techniques, as well as accommodating and providing excellent customer service.
  • Provided excellent customer service; used oral/written communication techniques; Sold Products; forecast customer needs; resolved customer complaints

15. Guest Satisfaction

Here's how informal waiter/waitresses use guest satisfaction:
  • Collaborate with management to develop ideas and procedures to continuously improve department performance as well as guest satisfaction.
  • Completed daily assigned tasks within a timely and organized fashion, ensuring guest satisfaction and exceptional customer experience.
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List of informal waiter/waitress skills to add to your resume

Informal waiter/waitress skills

The most important skills for an informal waiter/waitress resume and required skills for an informal waiter/waitress to have include:

  • Beverage Orders
  • Waiter
  • Customer Service
  • Food Service
  • Fine Dining
  • Wine
  • Clean Tables
  • Food Preparation
  • Bartending
  • POS
  • Food Orders
  • Allergies
  • Drink Orders
  • Customer Complaints
  • Guest Satisfaction
  • Food Stations
  • Bus Tables
  • Alcoholic Beverages
  • Computer System
  • Reset Tables
  • Room Service
  • Customer Orders
  • To-Go Orders
  • Order Slips
  • Sales Taxes
  • Quality Guest
  • Cash Drawers
  • Cooking Methods
  • Meal Costs
  • Credit Card Machines
  • Customer Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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