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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Educational Background: BA/BS or equivalent required, Master's degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Director, Customer Outcomes Go To Market Job Description We're in growth mode across the AMS region-and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow's footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization-working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. This role isn't just about growth-it's about AI and Business transformation. You'll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities. What you get to do in this role: * Own the Public Sector sales strategy for Services (Professional services and Customer Success), aligning with all Field Sales, Partners, and Marketing to deliver a seamless "land‑and‑expand" motion * Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization * Coach and mentor your team to identify, shape, scoping and close complex service engagements, building long-term capability across the region * Own and deliver against a defined Services booking and revenue target across Public Sector * Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping. * Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance * Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies * Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions * Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales Qualifications What Success Looks Like * Exceeded Services-led bookings and revenue across Public Sector * Closed high-value transformational deals that materially impact customer strategy and platform adoption * Develop a high-performing Services Sales team with repeatable plays for value-based selling * Aligned regional efforts to CEG's broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gros Retention and Net New Licenses Sales * Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Business Process Consultant, CRM and Industry Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes Lead customer design workshops Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and advocates for the customer's needs throughout the engagement Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Prepare all customer-facing deliverables focused on process Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues. Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry At least 8 years of consulting experience for complex, global organizations preferably federal, state or local governments Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued Strong understanding and ability to consult on data compliance standards such as PII/PHI Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc… Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder United States Citizenship is required · Certification Requirements (within first 90 days): ServiceNow Certified System Administrator Customer Service Management (CSM) Implementor Field Service Management (FSM) Implementor Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Devising and reporting on integration development plans and strategies. Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Developing asynchronous messaging architectures, rule-based systems, and network architectures. Coordinating activities with other developers to ensure that integration projects are completed on time. Formulating strategies and designing architectures for systems integrations. Ensuring that best practices in integration processes are followed by the organization. Act as an SME to solve complex user issues related to Integrations solutions. Checking and correcting conflicts in data configurations and overlaps. Maintaining the integrity and smooth functioning of the company's integration architecture. Analyzing and improving current system integrations and migration strategies. Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: At least 8 years of configuration/development experience for complex, highly capable, integration technologies Maintain at least 2 ServiceNow mainline CIS certifications Maintain ServiceNow Certified Application Developer (CAD) certification Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies Act as a technical lead on any engagement Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) Strong Javascript skills with practical experience Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms. Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Connect chat, agent chat, and virtual agent configuration and design experience Experience with Self Hosted implementations and/or Domain Separation is a plus Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment Proven team builder with the ability to mentor and develop talent Analytical and problem-solving abilities A keen eye for detail and the ability to spot and fix errors in complex code Ability to perform tasks independently Good presentation and report-writing skills Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, business development strategies and completing field-based sales activities for an existing team that covers one large customer. What you get to do in this role: * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales * Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) * Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap * Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: * 10+ years of sales experience within software OR solutions sales organization for the Manufacturing industry * Experience establishing trusted relationships with current and prospective clients and other teams * Experience producing new business, negotiate deals, and maintain healthy C-Level relationships * Experience achieving sales targets * The ability to understand the "bigger picture" and our plans around IT * Experience promoting a customer success focus in a "win as a team" environment * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Highly prefer Dallas location with willingness for some travel Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description In this role, you will have the opportunity to shape and drive the strategy for Financial Services, working closely with cross-functional teams to deliver innovative solutions that drive business transformation. To be successful in this role, you must have a strong background in solution consulting, as well as a deep understanding of the Financial Services business. What you get to do in this role: Develop and implement the Financial Services strategy, in alignment with the overall business goals and objectives of ServiceNow. Collaborate with cross-functional teams, including product development, sales, and marketing, to deliver innovative solutions that drive business transformation. Lead a team of solution consultants to effectively demonstrate the value and capabilities of ServiceNow's Finserv business to potential customers. Conduct market research and analysis to identify trends and opportunities for growth in the Finserv space. Serve as the subject matter expert in the Finserv space while staying up-to-date on industry best practices and advancements. Build and maintain relationships with key stakeholders, both internal and external, to understand their needs and provide strategic guidance. Develop and deliver presentations, workshops, and training programs to educate customers and internal teams on the benefits and use cases of Finserv space. Act as a mentor and coach to junior team members, providing guidance and support to help them grow and develop in their roles. Collaborate with the sales teams to drive revenue growth by identifying and pursuing new business opportunities. Stay informed on market trends, competitive landscape, and customer needs, and use this information to continuously improve and differentiate ServiceNow's Finserv business. Monitor and track the success of the FInserv business, using data and analytics to measure their impact and identify areas for improvement. Represent ServiceNow at industry events and conferences, showcasing our Strat Tech solutions and thought leadership. Act as an ambassador for the ServiceNow brand, promoting our mission and values to customers, partners, and the public. Adhere to all company policies and procedures, and ensure that all solutions and services are delivered with the highest level of quality and integrity. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. TS or TS-SCI Clearance Experience working in a fast-growing environment and understanding of different cultural and working environments Experience in coordinating large scale recruitment programs Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers Ability to motivate and inspire a growing team of leading Presales Solutions Consultants Experience in Value Based Selling or Solution Selling A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Corporate Overview** In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. **The Role** This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. **Your day-to-day** + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. + Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. + Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. + Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. + Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. + Develop deep understanding of customer's business and operational needs. + Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. + Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. + Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. + Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. + Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. + Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. + Use independent judgment within broad parameters. + Designs and implements solutions to complex problems **What you bring to the team** + 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas + Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. + Working knowledge of Windows, Active Directory, and Microsoft Exchange. + Very strong customer service and excellent communications skills, both written and oral + A history of successfully leading and directing technical staff through crisis situations + Adaptable and willing to learn new technologies + Knowledge of project management and strong time management skills + Ability to effectively work in a team environment as well as independently **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. **Base Pay Ranges:** SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Director, Customer Outcomes Go To Market Job Description We're in growth mode across the AMS region-and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow's footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization-working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. This role isn't just about growth-it's about AI and Business transformation. You'll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities. What you get to do in this role: Own the Public Sector sales strategy for Services (Professional services and Customer Success), aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization Coach and mentor your team to identify, shape, scoping and close complex service engagements, building long-term capability across the region Own and deliver against a defined Services booking and revenue target across Public Sector Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping. Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales Qualifications What Success Looks Like Exceeded Services-led bookings and revenue across Public Sector Closed high-value transformational deals that materially impact customer strategy and platform adoption Develop a high-performing Services Sales team with repeatable plays for value-based selling Aligned regional efforts to CEG's broader KPIs, influencing outcomes well beyond services sales, such as NPS, Gros Retention and Net New Licenses Sales Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams - consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines - which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: * Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. * Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains * Advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes * Lead customer design workshops focused on ServiceNow Platform and Solution technology * Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution * Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them * Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement * Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development * Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes * Develop required integration components (SSO, LDAP, etc.) with multiple systems * Develop required portal components * Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution * Juggle multiple and complex projects/initiatives * Promote continuous improvement practices for delivery/engagement materials * Support specific sales activities when required * Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request * Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: * Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance. * At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below * At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies - inclusive of integrations and portals * Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred. * Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems * Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies * Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc. * Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity * Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Our company:** At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers and our customers' customers to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You Will Do:** As the VP/GM Products Core Platform and AI, you will serve as a strategic and customer-facing leader who drives the vision, execution, and growth of Teradata's cloud and knowledge platform portfolio. Acting as a "mini-CEO," you will operate with end-to-end accountability across strategy, pricing, partnerships, and product ecosystem management. You will engage directly with market buyers and enterprise customers to translate buyer needs into product outcomes, ensuring Teradata drives business success and growth in a market that remains competitive with data and AI platforms such as Databricks, Google BigQuery, Oracle, and Microsoft. You will balance strategic foresight with operational rigor-building scalable product roadmaps while delivering measurable results in-market. This includes guiding pricing strategy, shaping ecosystem and partnership initiatives, and ensuring product-market fit through continuous customer feedback and competitive analysis. You will also help shape and influence Teradata's AI-driven future, identifying opportunities where innovation and execution can accelerate value creation. In addition to leading product management, you will serve as General Manager for Teradata's core business, enabling field teams and driving annual recurring revenue (ARR). You will define and execute strategy for Teradata's Core and AI business, including build/buy/partner decisions, and lead the operationalization of packaging, pricing, and ecosystem strategies. **Who You Will Work With:** You will report directly to the EVP & Chief Product Officer and serve as a key member of the Product Leadership Team. In this role, you will collaborate closely across the organization to align product execution with corporate strategy. + **Engineering & AI:** Partner with engineering leadership to define technical priorities and ensure products deliver customer value at scale. + **Go-to-Market (GTM):** Work with sales, marketing, and customer success to align product vision with commercial execution and market adoption. + **Product Strategy & Pricing:** Lead efforts with pricing, portfolio strategy, and ecosystem/partnership teams to strengthen competitive positioning. + **Executive Leadership:** Operate with a general manager mindset, managing investments, influencing budget allocations, and reporting business outcomes to the C-suite and Board. You will also engage externally with enterprise customers, partners, and industry influencers, representing Teradata as a thought leader in cloud data platforms, analytics, and AI. **What Makes You a Qualified Candidate:** + Hands-on experience developing agentic AI systems and successfully bringing agent-driven solutions from concept to market. + 10+ years of progressive experience in technology leadership, including at least 10 years in product management of data platforms, analytics, or adjacent enterprise technologies. + Proven track record leading global product management organizations in complex B2B environments. + Deep technical knowledge of cloud databases, analytics platforms, and AI/ML ecosystems. + Experience engaging directly with enterprise customers, including in technical and business-level discussions. + Successful history of competing against or partnering with companies such as Databricks, Google BigQuery, Oracle, Microsoft, or similar. + Demonstrated success developing pricing strategies, ecosystem partnerships, and GTM enablement. + Strong financial and operational acumen, with experience managing budgets, trade-offs, and phased investment models. + Ability to operate with independence and accountability, driving outcomes in high-growth and rapidly evolving markets. **What You Will Bring:** + **Visionary Thinking** : Ability to anticipate market shifts, identify opportunities, and set a bold strategic agenda. + Customer-Centricity: Passion for understanding enterprise customer needs and shaping products that drive measurable business outcomes. + **Leadership Excellence:** Inspirational leadership that develops, scales, and retains top product management talent. + **Operational Discipline:** Ability to move from vision to execution, delivering results with urgency, detail, and precision. + **Partnership Orientation:** Experience building and managing strategic partnerships across ecosystems and alliances. + **Resilience & Adaptability:** Comfort navigating ambiguity and change, thriving in fast-moving environments. + **Collaborative Influence:** High EQ, trusted cross-functional partner, and skilled communicator at executive and board levels. + **Innovation Mindset:** Courage to take risks, explore new ideas, and drive transformative change across products and markets. + **Technologist:** Deeply technical with the ability to influence industry direction and collaborate effectively with product, engineering, and sales. + **Business Acumen:** Strong understanding of business dynamics and customer relationships, with a proven ability to build and expand strategic engagements. **Why we think you will love Teradata:** We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. \#LI-CP2 Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. Pay Rate: *********** - *********** - 395100.0000 Annually Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: **************************************************

Technology You'll Use Salesforce, SalesLoft, ZoomInfo, LI Sales Navigator, Nooks, BuzzAI, 6Sense Your Role Responsibilities? Here's What You'll Do * Generate prospective customers through outbound prospecting and progression through inbound leads that will be transitioned to the field sales team to progress towards close * Market Informatica's products and services by using a multi-channel approach to engage new prospects and existing customers * Work towards well-defined sales support goals based on results stemming from established processes for supporting the discovery and qualification of our solution opportunities * Experience researching and generating leads to make recommendations in situations not covered by defined work parameters * Collaborate well with others, in person and remotely, to achieve team or individual sales goals * Aspiring for growth distinguished by levels of sales proficiency and technical certification What We'd Like to See * Experience working as field overlay * Sales & software certifications * BA/BS degree Role Essentials * 1+ year relevant sales experience * Familiarity with Salesforce, & LinkedIn Navigator * Experience establishing communication and engagement with prospects We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: + Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. + Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. + Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. + Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. + Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. + Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. + Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. + Practitioner mindset with executive presence, problem-solving ability, and strategic advisory skills. Ability to be a trusted advisor guiding business transformations. Proven success managing executive relationships at the CxO level and influencing enterprise strategy. The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Educational Background: BA/BS or equivalent required, Master's degree preferred. + Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). + Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. + Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. + Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. + C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. + Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. + Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. + Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. + Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (************************************************************************************************************************************* . **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the [insert location here] area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory. What you get to do in this role: The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. * Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan * Partner with the marketing team to initiate marketing plans to increase growth * Qualify prospects and develop new sales opportunities and ongoing revenue streams * Arrange and conduct initial product demonstrations and presentations * Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams * Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 3+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry * Experience achieving sales targets * Ability to work in a matrixed support organization and using multiple virtual specialists * Executive-level relationship management experience * Ability to provide transparency to sales process with excellent CRM hygiene * Travel: 10-20%, and in some cases up to 30% Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Customer Advisory Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges Document and present insights and recommended solutions to meet customer goals Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action Communicate and advise in 1:1 and 1: many environments Sales and Customer Success Advisory Work with sales and customer success to help determine account plans and sales strategy for accounts in the region. Provide expertise to help assess and prioritize accounts and strategies Provide full lifecycle business outcome and value realization advice Thought leadership Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.) Improve current methods and frameworks Work with and enable the ServiceNow teams on a business consulting approach to sales Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of relevant experience as a management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred Experience in a Retail industry is required Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience Experience with public speaking, meeting facilitation and white boarding Deep customer connects in regions High level of executive presence with a humble demeanor Analytical and financial experience Enjoyment working in a collaborative environment Ability to travel up to 20% of the time FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. Corporate Overview In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud environment Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. The Role This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. Your day-to-day Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. Develop deep understanding of customer's business and operational needs. Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. Use independent judgment within broad parameters. Designs and implements solutions to complex problems What you bring to the team 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. Working knowledge of Windows, Active Directory, and Microsoft Exchange. Very strong customer service and excellent communications skills, both written and oral A history of successfully leading and directing technical staff through crisis situations Adaptable and willing to learn new technologies Knowledge of project management and strong time management skills Ability to effectively work in a team environment as well as independently Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: • Competitive compensation • Comprehensive benefits • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here ********************************************** We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (SSO, LDAP, etc.) with multiple systems Develop required portal components Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management. Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams - consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines - which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: · Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. · Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains · Advise customers in their efforts to take advantage of the ServiceNow Solution's standard capabilities in their efforts to improve their processes · Lead customer design workshops focused on ServiceNow Platform and Solution technology · Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution · Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them · Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement · Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development · Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes · Develop required integration components (SSO, LDAP, etc.) with multiple systems · Develop required portal components · Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution · Juggle multiple and complex projects/initiatives · Promote continuous improvement practices for delivery/engagement materials · Support specific sales activities when required · Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: · Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance. · At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below · At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies - inclusive of integrations and portals · Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred. · Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems · Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies · Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc. · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Global Head of Digital Factory Solutions Go-to-Market The Global Head of Digital Factory Solutions Go-to-Market is a strategic role that partners with ServiceNow's customer-centric industry transformation sales teams, as well as other key functions across the company (e.g., marketing, product, customer success, implementation partners), to accelerate the growth of verticalized industry solutions focused on factory and industrial operations. This individual will closely align with our OT sales and product teams to seed and develop strategic opportunities that drive growth within our manufacturing customer base. They will serve as the thought leader and subject matter expert for "ServiceNow in the Factory," supporting account teams, marketing, partners, and product groups to design, develop, market, and sell ServiceNow's Digital Factory solutions. These solutions aim to deliver real value by improving productivity and quality for our manufacturing customers. The Ideal Candidate Brings a Powerful Combination of: * Manufacturing industry experience, acquired from working within a manufacturer (preferably supporting manufacturing, supply chain, or quality operations) * Working knowledge of how technology, particularly AI, can and should be leveraged to drive transformational change within a factory environment * Customer-facing experience in selling and delivering consulting services * Go-to-Market experience in an enterprise software company This role will also align closely with our core and solution sales account teams in the Manufacturing vertical to develop strategic opportunities based on ServiceNow's Manufacturing Digital Factory industry solution. The successful candidate will build trusted relationships with customer and partner executives, collaborate with sales leaders, and contribute significantly to revenue growth in our manufacturing accounts globally. Key Areas of Responsibility: * Customer-Focused Pipeline Development: Act as the industry expert for the Digital Factory solution by engaging with executives and senior leaders at industry events, executive business reviews, and similar forums. These activities should directly lead to new pipeline creation. * Sales-Oriented Pipeline Progression: Partner with account executives and teams to progress opportunities by integrating industry expertise into account strategies, engaging key decision-makers, and accelerating deal cycles by emphasizing business value and competitive differentiators. * Partner Development & Execution: Build and maintain relationships with Digital Factory-focused practices within strategic partners to drive awareness, enablement, solution positioning, and customer development-accelerating customer-centric pipeline priorities. * Solution Design & Enablement: Identify new factory-based use cases for ServiceNow solutions. Collaborate with marketing to design and package solutions that create tangible value for manufacturing customers, enabling transformation across all aspects of the Digital Factory. * Business Analysis & Reporting: Analyze the Digital Factory business to identify trends, needs, opportunities, and KPI movement. Use insights to inform customer engagement strategies and drive high-impact behaviors and results. * Solution Demos & Innovation Showcases: Work with marketing and partners to increase awareness of the Digital Factory solution by showcasing it at Partner Innovation Centers, industry trade shows, and ServiceNow customer events. This individual must be hands-on-equally capable of crafting multi-year strategies and updating trackers with current opportunity statuses. They should thrive in a high-growth, fast-paced environment and maintain a clear strategic perspective while addressing immediate priorities. A typical day includes brainstorming new go-to-market approaches, presenting at industry and customer-facing events as a Digital Factory SME, engaging with C-suite stakeholders, working with industry leaders and "Big Bet" account teams, and maintaining strong relationships with key partner leaders to support pipeline and growth. Key Internal Partnerships: * Industry & Field Marketing * Field Sales and Solution Sales * Product Teams * Global Partner & Channel * Enablement * Industry Enterprise Architects This leader will stay attuned to ServiceNow's global sales priorities, programs, and communications-advising on messaging, channels, and tactics to ensure the best outcomes for customers. We're seeking a high-energy, empathetic relationship-builder with a business-growth mindset and strong communication skills. Qualifications To Be Successful in This Role, You Should Have: * Experience integrating AI into workflows, decision-making, or problem-solving-e.g., using AI-powered tools, analyzing AI-driven insights, or automating processes * 10+ years of experience in the manufacturing industry, with success guiding technology strategy, operations, and daily functions within a manufacturing organization * 5+ years of experience in an IT/technology role at a manufacturing company * 5+ years at an enterprise software company, serving manufacturing accounts as a Digital Factory SME or in business development, consulting, or a similar role * OR 5+ years at a top-tier consulting firm, driving operational transformation for manufacturing clients * Exceptional presentation skills (in-person, virtual, and C-level engagements) * Proven ability to build trusted advisor relationships with customers and internal sales teams * Strong influence and advisory skills with senior leadership across multiple departments * Experience producing thought leadership content for international audiences * Self-motivated, resourceful, and capable of prioritizing in a dynamic environment * Agile mindset and ability to lead through influence in a matrixed, distributed team environment * Demonstrated success achieving revenue targets in partnership with account sales teams * Excellent organizational and time management skills * Willingness to travel up to 30% * Bachelor's or Master's degree in Business, Technology, Engineering, or For positions in this location, we offer a base pay of $146,400-$256,200 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Segment: Enterprise (5K+ Employees) Vertical: Transportation & Logistics What you get to do in this role: Lead a team of direct Enterprise Account Executives to drive rapid new business sales growth in the region Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities Recruit, coach and mentor team members to drive excellence Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team Manage and report accurate forecast and pipeline to the business Achievement of annual sales goals on a quarterly and annual basis is required Engage and align effectively in C-level meetings in order to properly understand customer business requirements Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: Current location in either Texas, Chicago, or Atlanta preferred. Central or Eastern US near airport hub with flexibility to travel as needed. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level Strong success in recruiting, coaching and managing an exceptional sales team Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection Experienced in driving sales process and drive effective working relationships with Sales Operations Ability to understand the 'bigger picture' and business drivers around IT Ability to build long term strategic and senior level relationships Ability to adapt and work effectively within a rapidly changing and growing environment Demonstrates strong business and financial acumen Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem Ownership of driving successful pipeline generation activities developed by marketing or the partner community JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.