Information analyst job description

Indiana University Health adheres to the organization's Code of Ethics and Corporate Compliance, and aligns with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Apply for an Information Services Analyst with IU Health! This role will be part of the Pathology Department within the Laboratory IS team. This will be a non-remote role located onsite in Indianapolis. The hours will be M-F 8-4:30pm approximately. We are looking for candidates who have desktop and customer service experience.

This position-part of the Lab IS Production Support Team--configures, installs, maintains and upgrades hospital information systems hardware and software under direct supervision. Administers and maintains security of operating systems. Provides operational support for the organization's information systems, peripheral equipment, and clinical applications. Provides onsite support to the organization's internal users of computer applications and hardware. Performs routine assignments using existing procedures.
Bachelor's degree preferred or equivalent experience.

* 0-3 years of experience required.
* Requires knowledge of multi application environments.
* Prefers experience with databases or clinical systems.

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Under the direction of the Information Governance Manager, the Information Governance Analyst will be responsible for deploying and enforcing Information Governance policies and procedures to support the firm's Information Governance initiatives.
Essential Functions
These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.
Independently prioritize & accomplish multiple tasks in a fast-paced, deadline driven and detail-oriented work environment;Implement and enforce adherence to Information Governance policies to ensure compliance with the firm's legal obligations, operational requirements, and risks. Provide guidance and training to attorneys and staff as necessary;Conduct analysis to advise on best practices for data management;Manage projects and delegate tasks to Information Governance Specialists and other firm staff as necessary; Collaborate with the firm's Legal Hold Counsel to ensure compliance with all legal hold/preservation orders and collection processes. Work with applicable attorneys and staff on the identification and collection of both physical and electronic records;Execute and coordinate processes for physical and electronic records disposition, including email and litigation support data in response to court-ordered document destruction or implementation of firm retention policies;Manage and coordinate scanning activities to ensure projects are completed timely, accurately and according to Information Governance policies;Coordinate routine audits of physical record inventories;Coordinate processing electronic and physical records received in conjunction with the on-boarding of new lateral attorneys or transfer of new matters to the firm;Independently execute and coordinate Information Governance procedures for collection, review, and release of electronic and physical records necessary to comply with client records transfer requests;Execute records collection and disposition processes related to attorney and staff departures.

Required Skills
Work in cloud collaboration systems such as Google G-Suite and Microsoft Office 365 to evaluate use of these environments, provide reporting on space content, and assist with content management;Experience with records management systems such as FileTrail; Experience with document management systems such as iManage DMS or NetDocs;Excellent written and oral communication skills;Strong interpersonal and collaborative skills; Ability to work well with others as a team;Knowledge of industry best practices and data governance;Experience importing/exporting data to and from document management systems;Ability to exercise discretion and maintain confidentiality of firm records and information;Ability to work outside of normal working hours when necessary to meet the demands and needs of the firm; and Willingness and ability to travel as necessary.

Preferred Skills
Experience with SFTP/FTP and encryption technology;Experience with workflow management applications such as Service Now;Experience with Cisco WebEx;Familiarity with management of network file shares; and Ability to script in PowerShell or Python.

Education and Experience
Bachelor's degree in Business Administration, Computer Sciences, Information Management, or related field.5 + years of work experience in legal Records Management, Information Governance or Data Management. Professional Certifications in areas related to Information Governance not required but preferred (e.g., Information Governance Professional (IGP), Electronic Records Management (ERM), Certified Records Manager (CRM), Enterprise Content Management (ECM).

Working Environment
This position will work in a hybrid environment preferrably based out of our Washington, D.C. office. We may consider New York applicants for this position. This position will be largely remote with some visits to the office.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
#TechDept

The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.

Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.

Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.

Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.

Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.

Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.

Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.
Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work long hours during critical problems and on-call rotation. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned.
Requirements:
Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date Certifications or Proficiencies must stay current by maintaining new version training
Work Type:
Full Time