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Become An Information Associate

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Working As An Information Associate

  • Getting Information
  • Processing Information
  • Documenting/Recording Information
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Mostly Sitting

  • Repetitive

  • $37,110

    Average Salary

What Does An Information Associate Do At Ohio State University

* The Ohio State University College of Dentistry seeks an Information Associate to join its Orthodontic Division.
* The Orthodontics Division provides excellent, comprehensive orthodontic treatment for all ages.
* The orthodontic faculty members are leaders in their profession, and you will work with respected clinicians and educators work along with our orthodontic resident to provide the best care to our patients.
* The Ohio State University College of Dentistry is the fourth largest public dental school in the United States and it is the only public dental school in Ohio.
* The college is divided into ten divisions with all major ADA-recognized dental specialties represented.
* The College has approximately 600 students in its undergraduate and graduate programs.
* The successful candidate will be responsible to provides clinical office and project coordination for the graduate and pre-doctoral orthodontic clinics, clinic manager and clinic coordinator; to perform data collection, entry, analysis, and reporting; to interface with patients, parents, faculty, and residents and staff to schedule and coordinate patient care; to maintain databases; to assist the clinic manager, faculty, staff and students with coordination of quality and outcome measures, including patient satisfaction; to provides internal support for clinical information system software; and works with patient accounts by assisting Ortho Financial Counselor as requested.
* Monday – Friday, 7:30 a.m. – 4:30 p.m

What Does An Information Associate Do At Highmark Health

* Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order.
* Obtains limited clinical data based on service required.
* Corrects and updates all necessary data to assure timely, accurate bill submission. (30%)
* Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system.
* Identifies payor authorization/referral requirements.
* Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. (20%)
* Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation.
* Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. (20%)
* Delivers positive patient experience.
* Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors.
* Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
* Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)
* Adheres to AHN organizational policies and procedures for relevant location and job scope.
* Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)
* Performs other duties as assigned or required

What Does An Information Associate Do At The National Academies

* Executes and maintains institution-wide policies and procedures for compliance with federal laws and regulations and agreements made by the National Academies regarding the handling of and access to U
* S. Government regulated information.
* Supports Director and Manager, Office of Program Security, in the review of grants and contracts for activities that involve the handling of and access to U
* S. Government regulated information to identify security specifications that need to be met.
* Works with program staff to ensure adherence to policies and procedures regarding the handling of and access to U
* S. Government regulated information in connection with the conduct of study projects and other activities throughout the institution.
* Assists Manager, Office of Program Security, and other program staff on the implementation of plans and related materials, such as security plans and other service agreements when required to protect controlled unclassified information which may be law enforcement sensitive, proprietary, export controlled, and/or other types of government provided sensitive information.
* Prepares, under the direction of the Manager, Office of Program Security, requests to the General Counsel's Office for Public Access File exemptions on materials exempt from public disclosure under the Freedom of Information Act that fall under section 15, Federal Advisory Committee Act.
* Executes procedures for monitoring all study projects/research activities that involve the handling of or access to U
* S. Government regulated information to ensure compliance with the applicable policies and procedures.
* Ensures proper receipt, handling, logging, transmittal, and destruction of classified and/or controlled unclassified information.
* Assists in managing processes for the proper storage of controlled unclassified information.
* Prepares a variety of detailed reports, including contract listings, meeting inventory, and document inventory.
* Participates in audits and inspections in order to continue facility accreditation

What Does An Information Associate Do At Mercy Medical Center Clinton

* Checing in/out patients
* Collecting copays
* Booking appointments
* Data entry

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How To Become An Information Associate

Health information technicians typically need a postsecondary certificate to enter the occupation, although some may need an associate’s degree. Certification is often required.


Postsecondary certificate and associate’s degree programs in health information technology typically include courses in medical terminology, anatomy and physiology, health data requirements and standards, classification and coding systems, healthcare reimbursement methods, healthcare statistics, and computer systems. Applicants to health information technology programs may increase their chances of admission by taking high school courses in health, computer science, math, and biology.

A high school diploma or equivalent and previous experience in a healthcare setting are enough to qualify for some positions, but most jobs for health information technicians require postsecondary education.

Important Qualities

Analytical skills. Health information technicians must be able to understand and follow medical records and diagnoses, and then decide how best to code them in a patient’s medical records.

Detail oriented. Health information technicians must be accurate when recording and coding patient information.

Integrity. Health information technicians work with patient data that are required, by law, to be kept confidential. They must exercise caution and a strong sense of ethics when working with this information in order to protect patient confidentiality.

Interpersonal skills. Health information technicians need to be able to discuss patient information, discrepancies, and data requirements with other professionals such as physicians and finance personnel.

Technical skills. Health information technicians must be able to use coding and classification software and the electronic health record (EHR) system that their healthcare organization or physician practice has adopted.

Licenses, Certifications, and Registrations

Most employers prefer to hire health information technicians who have certification, or they may expect applicants to earn certification shortly after being hired. A health information technician can earn certification from several organizations. Certifications include the Registered Health Information Technician (RHIT) and the Certified Tumor Registrar (CTR), among others.

Some organizations base certification on passing an exam. Others require graduation from an accredited program. Many coding certifications also require coding experience in a work setting. Once certified, technicians typically must renew their certification regularly and take continuing education courses.

A few states and facilities require cancer registrars to be licensed. Licensure requires the completion of a formal education program and the Certified Tumor Registrar (CTR) certification.


Health information technicians may advance to other health information positions by receiving additional education and certifications. Technicians may be able to advance to a position as a medical or health services manager after completing a bachelor’s or master’s degree program and taking the required certification courses. Requirements vary by facility.

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Information Associate Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Italian

  • Vietnamese

  • Russian

  • Mandarin

  • Cantonese

  • Malayalam

  • Dari

  • Persian

  • Hindi

  • Urdu

  • Korean

  • Tamil

  • Carrier

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Information Associate

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Information Associate Education

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Top Skills for An Information Associate


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Top Information Associate Skills

  1. Electronic Medical Records
  2. Quality Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Scan medical records into the Electronic Medical Records system using Touch Works Scan Software.
  • Cross trained in all positions of department including correspondence, coding, filing, data entry and computer programs.
  • Transfer of incoming phone calls to the appropriate physician's office, person or department.
  • Pull patient charts from Emergency department and check them out to proper location for filing.
  • Provided assistance with the development, proofreading and maintenance of Policies, Procedures, and Training.

Top Information Associate Employers

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