How to hire an information associate

How to hire an information associate, step by step

Here's a step-by-step information associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information associate
• Step 8: Go through the hiring process checklist

What does an information associate do?

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1. Identify your hiring needs

   First, determine the employments status of the information associate you need to hire. Certain information associate roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an information associate to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an information associate that fits the bill.

   The following list breaks down different types of information associates and their corresponding salaries.

   Type of Information Associate	Description	Hourly rate
   Information Associate	Medical records and health information technicians, commonly referred to as health information technicians, organize and manage health information data. They ensure its quality, accuracy, accessibility, and security in both paper and electronic systems... Show more	$17-57
   Medical Biller Coder	A medical biller coder is responsible for handling the billing processes and insurance within a hospital, clinic, or similar facility. They must gather patient information and records to analyze and translate them into codes according to the insurance and medical guidelines... Show more	$14-23
   Medical Coder	A medical coder's role is to interpret and analyze a patient's medical record and translate particular details according to the universal medical alphanumeric code. Moreover, a medical coder is primarily responsible for ensuring that the translations are accurate, as this will play a vital factor in processing insurance and receiving treatments... Show more	$17-33

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Data Entry
   • Medical Terminology
   • Patient Care
   • HIPAA
   • Physician Orders
   • Transcription
   • Windows
   • Quality Customer Service
   • Scheduling Appointments
   • Medical Charts
   • Front Desk
   • Sops
   • Patient Charts

   Check all skills

   Responsibilities:

   • Manage chart completion (ICD-9-CM and CPT coding/abstracting), chart assembly and analysis, patient admission and patient information privacy/security.
   • Schedule regular maintenance and software updates for user PCs.
   • Scan and index patient demographic & HIPPA consent forms into NexGen EMR.
   • Secure sensitive patient, student, and faculty information in accordance to HIPPA laws.
   • Maintain POS systems, and assist in implementation of new inventory tracking system nationwide.
   • Repair, configure, install, and support PCs, servers, routers, cable and fibre-optics.

   More information associate duties

3. Make a budget

   Including a salary range in your information associate job description helps attract top candidates to the position. An information associate salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an information associate in Kentucky may be lower than in Massachusetts, and an entry-level information associate usually earns less than a senior-level information associate. Additionally, an information associate with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average information associate salary

   $65,827yearly

   $31.65 hourly rate

   ---

   Entry-level information associate salary

   $36,000 yearly salary

   Updated December 5, 2025

   Average information associate salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$88,343	$42
   2	New York	$86,091	$41
   3	California	$80,284	$39
   4	Rhode Island	$79,600	$38
   5	New Jersey	$77,190	$37
   6	Pennsylvania	$73,554	$35
   7	Virginia	$67,389	$32
   8	Maryland	$60,505	$29
   9	Minnesota	$59,693	$29
   10	Oregon	$58,623	$28
   11	North Carolina	$57,392	$28
   12	Georgia	$55,894	$27
   13	Ohio	$54,616	$26
   14	Indiana	$54,354	$26
   15	Kansas	$53,349	$26
   16	Arizona	$53,003	$25
   17	Florida	$52,713	$25
   18	Texas	$50,171	$24
   19	Iowa	$47,114	$23
   20	Oklahoma	$45,580	$22

   Average information associate salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	AlixPartners	$119,972	$57.68	1
   2	OCC	$114,325	$54.96	5
   3	Point72	$111,885	$53.79	7
   4	Center for Diagnostic Imaging, Inc.	$110,246	$53.00
   5	Santander Bank	$105,807	$50.87	1
   6	JPMorgan Chase & Co.	$105,565	$50.75	80
   7	Elanco	$103,928	$49.97	1
   8	Stifel Financial	$103,042	$49.54	11
   9	Morgan Stanley	$98,200	$47.21	2
   10	Boston Scientific	$93,973	$45.18	10
   11	CDI	$88,241	$42.42
   12	MUFG EMEA	$84,513	$40.63
   13	Woods Hole Oceanographic Institution	$82,678	$39.75	1
   14	MSCI	$82,273	$39.55
   15	Salesforce	$81,826	$39.34	5
   16	BlackRock	$81,182	$39.03	2
   17	Prudential Financial	$76,638	$36.85
   18	INSYS Group	$73,652	$35.41
   19	Baxter Regional Medical Center	$73,092	$35.14	1
   20	BDO USA	$70,722	$34.00	14

4. Writing an information associate job description

   An information associate job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an information associate job description:

   Information associate job description example

   Job Title: Security Information Client Processing Representative
   
   Company, Team & Role: BNY Mellon's Pershing has supported many of the world's most sophisticated and successful financial services firms for more than 80 years. Wealth and institutional firms rely on us for clearing and custody, trading and settlement services, a broad suite of investment solutions, middle and back office support, data insights, and business consulting. BNY Mellon's Pershing offers both Wealth Solutions for broker-dealers, registered investment advisors (RIA) and trust company clients, and Institutional Solutions for prime brokers and institutional broker-dealers.
   
   This department is responsible for maintaining and setting up securities on Pershing's security information database. The primary applications used are the Pershing Product Master system ("PROM") that holds the Security Master. Interaction with other business units is necessary for items such as corporate actions and our introducing broker dealers. This role will serve as rotational late shift coverage that provides support up until 7:00pm (ET).
   
   Responsibilities:
   
   * Set-up of securities
   * Challenging vendor data
   * Monitoring service queues
   * Responding to client calls and emails
   * Work on periodic projects
   
   Benefits:
   
   In this role you will gain general knowledge of the industry landscape of financial services and subject matter expertise in Asset Classification and valuation. You will build a network of peers within Pershing and BNYM, and gain experience working directly with our clients and industry partners.
   
   The successful candidate will demonstrate/possess:
   
   * High school/secondary school or the equivalent combination of education experience is required
   * 5+ years of total work experience in brokerage processing preferred
   * Experience with the Microsoft Office product suite
   * Effective communication skills
   * A desire to collaborate, problem solve and seek innovative ways to improve processes
   * Must be Team Player
   * Must pay close attention to detail
   * Must have a "Can do" attitude
   
   BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
   
   Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right information associate for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your information associate job on Zippia to find and recruit information associate candidates who meet your exact specifications.
   • Use field-specific websites such as healthcarejobsite, health jobs nationwide, hospitalcareers, medreps.com.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit information associates, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information associate

   Once you've decided on a perfect information associate candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new information associate. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an information associate?