What does an information associate do?
An Information Associate generally researches the client requirements, performs research, designs strategies, and implements plans to realize the organizational goals and objectives. He/She or she can be in a variety of industries. These are health, medical, and information technology. The information associate should be focused on customer needs and have excellent communication skills. Being an information associate requires a person to be updated with the most recent technological development within the relevant field and inspect to implement it within the prevailing system.
Information associate responsibilities
Here are examples of responsibilities from real information associate resumes:
- Manage chart completion (ICD-9-CM and CPT coding/abstracting), chart assembly and analysis, patient admission and patient information privacy/security.
- Schedule regular maintenance and software updates for user PCs.
- Scan and index patient demographic & HIPPA consent forms into NexGen EMR.
- Secure sensitive patient, student, and faculty information in accordance to HIPPA laws.
- Maintain POS systems, and assist in implementation of new inventory tracking system nationwide.
- Repair, configure, install, and support PCs, servers, routers, cable and fibre-optics.
- Answer phones to assist other employees or clients to provide them with the appropriate information, never violating HIPAA.
- Maintain confidentiality through HIPAA guidelines.
- Develop or initiate custom solutions and reports for EHR reporting in implementing systems.
- Lead the design and implementation of business enhancements by gathering and documenting requirements into process flow Visio diagrams.
- Ensure that only authorize persons are granted access to visit patients by checking for identification and entering information into database.
- Assist with RAC request and third party insurance request.
- Follow UPMC's guidelines for EMTALA.
Information associate skills and personality traits
We calculated that 37% of Information Associates are proficient in Patients, Data Entry, and Medical Terminology. They’re also known for soft skills such as Detail oriented, Technical skills, and Integrity.
We break down the percentage of Information Associates that have these skills listed on their resume here:
- Patients, 37%
Ensured that only authorized persons were granted access to visit patients by checking for identification and entering information into database.
- Data Entry, 8%
Supervised data entry operations, guaranteeing data was entered accurately and in timely manner.
- Medical Terminology, 8%
Executed knowledge of medical terminology through transcription of physician notes.
- Patient Care, 8%
General Responsibilities: Coordination of patient registration, appointments and other patient care services.
- HIPAA, 6%
Maintained confidentiality through HIPAA guidelines.
- Physician Orders, 5%
Transcribed physician orders accurately and efficiently in LastWord Database.
"patients," "data entry," and "medical terminology" are among the most common skills that information associates use at work. You can find even more information associate responsibilities below, including:
Detail oriented. To carry out their duties, the most important skill for an information associate to have is detail oriented. Their role and responsibilities require that "health information technicians must be accurate when recording and coding patient information." Information associates often use detail oriented in their day-to-day job, as shown by this real resume: "coordinated and organized the details of staff meetings, travel arrangements and itineraries. "
Technical skills. Many information associate duties rely on technical skills. "health information technicians must use coding and classification software and the electronic health record (ehr) system that their healthcare organization or physician practice has adopted.," so an information associate will need this skill often in their role. This resume example is just one of many ways information associate responsibilities rely on technical skills: "attend eds technical training for ansi c and sql. "
Integrity. information associates are also known for integrity, which are critical to their duties. You can see how this skill relates to information associate responsibilities, because "health information technicians work with patient data that are required, by law, to be kept confidential." An information associate resume example shows how integrity is used in the workplace: "created, modified and managed a doh interface that improved data integrity by 98%; company was granted $25k. "
Analytical skills. A big part of what information associates do relies on "analytical skills." You can see how essential it is to information associate responsibilities because "health information technicians must understand and follow medical records and diagnoses, and then decide how best to code them in a patient’s medical records." Here's an example of how this skill is used from a resume that represents typical information associate tasks: "ensured full adherence to fda regulations regarding drug safety data reporting. "
Interpersonal skills. A commonly-found skill in information associate job descriptions, "interpersonal skills" is essential to what information associates do. Information associate responsibilities rely on this skill because "health information technicians need to be able to discuss patient information, discrepancies, and data requirements with other professionals such as physicians and finance personnel." You can also see how information associate duties rely on interpersonal skills in this resume example: "detail-oriented strong customer service and interpersonal skills. "
The three companies that hire the most information associates are:
- Trinity Health23 information associates jobs
- St. Peter's Health Partners11 information associates jobs
- CDI8 information associates jobs
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Information associate vs. Medical biller coder
A medical biller coder is responsible for handling the billing processes and insurance within a hospital, clinic, or similar facility. They must gather patient information and records to analyze and translate them into codes according to the insurance and medical guidelines. Moreover, it is crucial to verify all patient forms and ensure their accuracy as it will serve as a basis on essential documents and medical record-keeping. There may also be instances where a medical biller coder must devise payment plans for patients, communicate with families and guardians, and coordinate with physicians.
While similarities exist, there are also some differences between information associates and medical biller coder. For instance, information associate responsibilities require skills such as "patient care," "physician orders," "transcription," and "windows." Whereas a medical biller coder is skilled in "medical billing," "icd-10," "customer service," and "cpt-4." This is part of what separates the two careers.
Medical biller coders tend to reach lower levels of education than information associates. In fact, medical biller coders are 7.0% less likely to graduate with a Master's Degree and 1.4% less likely to have a Doctoral Degree.Information associate vs. Medical coder
A medical coder's role is to interpret and analyze a patient's medical record and translate particular details according to the universal medical alphanumeric code. Moreover, a medical coder is primarily responsible for ensuring that the translations are accurate, as this will play a vital factor in processing insurance and receiving treatments. Aside from accuracy, it is also crucial for a medical coder to coordinate with other hospital personnel at all times, especially when there inconsistencies in the records.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that information associate responsibilities requires skills like "patient care," "physician orders," "transcription," and "windows." But a medical coder might use other skills in their typical duties, such as, "cpc," "icd-10-cm," "ahima," and "clinical documentation."
Medical coders earn lower levels of education than information associates in general. They're 5.3% less likely to graduate with a Master's Degree and 1.4% less likely to earn a Doctoral Degree.Information associate vs. Health care administrator
A health care administrator is primarily in charge of overseeing the daily administrative operations of medical and health care facilities. They are responsible for setting objectives, establishing guidelines and employee schedules, maintaining accurate records, gathering and analyzing data, developing strategies to optimize operations, and coordinating with nurses, physicians, patients, and other health care experts. Moreover, as a health care administrator, it is essential to address and resolve issues and concerns, implement the facility's policies and regulations, and ensure that procedures comply with health care laws and standards.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information associate is likely to be skilled in "data entry," "medical terminology," "physician orders," and "transcription," while a typical health care administrator is skilled in "health care services," "home health," "mental health," and "vital signs."
When it comes to education, health care administrators tend to earn similar degree levels compared to information associates. In fact, they're 0.7% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Information associate vs. Medical records clerk
Medical records clerks are employees in hospitals or clinics who manage office records. They are in charge of creating, updating, and filing patient-related medical records and other related documents. They ensure that all documents are correctly filled out and labeled before storing them safely in their respective storage areas. They may also be in charge of digitizing forms for easier access to files and back up purposes. They ensure that medical records are exact and updated. Medical records clerks should be organized and must always be on top of all tasks related to patient or medical records.
Types of information associate
Updated January 8, 2025











