Below we've compiled a list of the most important skills for an information engineer. We ranked the top skills based on the percentage of information engineer resumes they appeared on. For example, 11.9% of information engineer resumes contained procedures as a skill. Let's find out what skills an information engineer actually needs in order to be successful in the workplace.

15 Essential Information Engineer Skills For Your Resume And Career

1. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on information engineer resumes:
  • Provided guidance to policy makers on procedures and priorities for migration of KT databases and custom applications to portal-ready applications.
  • Develop comprehensive integration test procedures to validate the system-level software functionality and also formally demonstrate that customer requirements are met.
  • Implemented scheduled installations, upgrades and maintenance in accordance with established IT policies and procedures and business requirements.
  • Identified and determined corrective actions to be taken due to scheduled/unscheduled system failures not covered by established procedures.
  • Developed and maintained technology policies, standards and procedures manual; developed and maintained related technology checklists.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on information engineer resumes:
  • Honored with several customer service awards for delivering high-level support of complex projects with stringent deadlines.
  • Collected, collated and developed customer service delivery key performance indicator metric reports.
  • Demonstrate customer service and continuously exceed expectations every day.
  • Solved troubleshooting tickets utilizing unique customer service approach
  • Provided exceptional customer service in high-energy environments.

3. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how linux is used on information engineer resumes:
  • Developed client applications targeting Windows and Linux platform with VC++/MFC and C++/X-Motif respectively.
  • Design Linux and Network Security Solutions
  • Developed, maintained, and customized Linux distributions for full x86 systems as well as micro-distributions running on embedded ma- chines.
  • Prepare and configure multiple Linux and windows server both in local and cloud for various web and database services.
  • Provide support for all Windows, Linux, MAC Corporate IT and Broadcast Post Production systems for CVLT Productions.

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4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how troubleshoot is used on information engineer resumes:
  • Installed and configured TeamViewer to quickly troubleshoot client computers remotely.
  • Network Support of 1000+ users with everyday issues; troubleshoot LAN & WAN connectivity or any other abnormalities with network tools.
  • Cross-trained IT and QA teams on basic usage of AppDynamics to debug and troubleshoot production, and QA problems.
  • Created step by step instructions for clients and internal employees on how to use products and troubleshoot errors.
  • Maintain systems and troubleshoot any problems within the enterprise service infrastructure Domain Controllers and Group Policy Objects.

5. Active Directory

AD or Active Directory is a technology developed by Microsoft that is used to manage computers on others. Most of the Windows server operating systems have an active directory. AD helps in organizing computer users or company users. The IT department is responsible for managing the Active Directory as it helps in organizing the company's hierarchy, which computers use which network, and which users have access to the storage room.

Here's how active directory is used on information engineer resumes:
  • Administered users of assigned business units in Active Directory, management of security permissions and share access control.
  • Maintain and administer Active Directory and Exchange infrastructure in a distributed environment while supporting a rapidly evolving user-base.
  • Designed Active Directory infrastructure for Windows Server 2003 and evaluated Active Directory infrastructure for Windows 2008.
  • Helped with staff technical support duties including email and active directory troubleshooting.
  • Diagnosed Active Directory architectures and provided resolutions where necessary.

6. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how san is used on information engineer resumes:
  • Managed mission critical Service Guard clusters running Clear Case, licenses, and documentation along with an EVA5000 SAN storage device.
  • Reconfigured M6220's, 3750e's, as well as Windows network adapters for use with SAN and restore connectivity.
  • Managed projects resulting in the increase of network stability within the two locations in San Francisco.
  • Led the architecture, installation, and migration to SAN environment from SCSI attached infrastructure.
  • Performed routine monthly visits to San Diego to oversee ongoing implementation projects.

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7. Data Analysis

Here's how data analysis is used on information engineer resumes:
  • Served as the liaison within military command for time-sensitive correspondence of data analysis.
  • Organized a team and initially managed a large database application project.
  • Performed Data Analysis on client Asset Inventory data to identify Key Performance Indicators and data trends.
  • Performed extensive data analysis on a company-wide level using Microsoft Excel, Access and SQL queries.
  • Created Reports and formatted them for data analysis in Drill Down/Up mode.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how mac is used on information engineer resumes:
  • Provide technical assistance in the area of Operating Systems Windows 7, XP, MAC computers.
  • Managed a team of Apple Mac OSX and Windows users over multiple offices and countries
  • Installed and configured IT hardware and software (applications, windows and MAC).
  • Provide technical support to end users in mix environment of Windows and MAC.
  • Implemented MunkiWebAdmin to view all indexed Mac information on the web browser.

9. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how java is used on information engineer resumes:
  • Performed Java development with agile methodology to meet the requirement, maintain DB2 database, and provide technical support.
  • Improved performance of application by reducing latency of response from 7s to 1s using java concurrency library.
  • Contributed to the creation of the Agency Web Services service (WSDL) (java).
  • Performed Java EE application source code version control, maintenance, build, and deployment.
  • Maintained and corrected company ERP system with Java, C or C++ programming languages.

10. PC

Here's how pc is used on information engineer resumes:
  • Team Lead/Primary- PC Renewal Team: Lead team of 4 technicians focused on PC Imaging/staging/deployment/asset management and documentation.
  • Performed on-site installation/configuration, break-fix/repair, and preventive maintain on PCs and related peripherals.
  • Reduced manpower by eliminating manual and PC based reporting with mainframe statistics.
  • Assisted administration of a 500+ PC network and provided hardware/software/user support.
  • Configured and assembled company PCs and maintained computer inventory accurately.

11. Vmware

Virtual Machine Software: VMware from VMware, Inc. is a cloud computing and virtualization company founded in 1998 that enables organizations to run multiple application and operating system workloads on a single server for better resource management. VMware allows multiple copies of the same operating system or multiple different operating systems to run on the same x86 based machine. VMware is perhaps best known for its hypervisor products.

Here's how vmware is used on information engineer resumes:
  • Assisted Principal Network Engineer in disaster-recovery implementation and testing with VMware Site Recovery Manager using 3PAR remote copy replicated volumes.
  • Provided instrumental support in building VMware environments.
  • Created and managed VMware VM templates and OS images based on configuration and security hardening standards.
  • Design and maintain VDI platform of approximately 100 workstations utilizing VMware.
  • Created nearly 1000 virtual servers using VMware 4.1.

12. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how c++ is used on information engineer resumes:
  • Provide worldwide support to end-users, Help Desk and CTS personnel for all C and C++ applications and software distribution.
  • Worked on conversion of programs in SABRETALK to C++ and have worked with TPFDF files and macros.
  • Involved in code reviews for the feeds developed in C++.
  • Developed applications in Dbase, COBOL, C++ and Visual Basic Languages.
  • Developed system control software in C++, allowing for sequencing of the laser firing and the receiver operations.

13. Backup

Here's how backup is used on information engineer resumes:
  • Performed backup, restored, archived and retrieved scenarios through creative rigorous non-traditional testing methods to discover defects.
  • Performed daily systems backup and maintained off-site tape backup libraries in accordance with company disaster recovery plan.
  • Improved data recovery and lab operating costs by migrating local server backups into corporate solution.
  • Performed backup regularly both on-site and off-site to ensure business continuity and disaster recovery.
  • Developed and implemented backup and disaster recovery strategy to ensure patient data integrity.

14. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support is used on information engineer resumes:
  • Provide technical support, trained and educated management, staff and customers in computer-system setup and operations.
  • Managed server/network projects in a CRM focused technical support call center undergoing rapid business expansion.
  • Assisted Information Systems staff with general technical support for facility computer systems.
  • Created web based calendar and scheduling solution for technical support department.
  • Conduct necessary coordination between clients and technical support personnel as needed.

15. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how windows is used on information engineer resumes:
  • Maintain corporate laptop and desktop environments using imaging software and Windows domain, directory services and policy management.
  • Managed high visibility teams responsible for Macintosh to Windows migrations and Windows platform upgrades.
  • Process Description and Technical memory elaboration for maintenance windows, configurations and installations.
  • Streamlined Windows computer build processes by automating software and operating system installations.
  • Configured and administered Windows 2000 server and network infrastructure.
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The eight most common skills based on Information Engineer resumes in 2022.

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Real Examples Of Information Engineer Resumes That Use These Skills

List Of Skills To Add To Your Information Engineer Resume

According to recent trends, the most relevant information engineer Resume Keywords for your resume are:

  • Procedures
  • Customer Service
  • Linux
  • Troubleshoot
  • Active Directory
  • SAN
  • Data Analysis
  • Mac
  • Java
  • PC
  • Vmware
  • C++
  • Backup
  • Technical Support
  • Windows
  • Hardware
  • OS
  • Business Process
  • DNS
  • SQL
  • Setup
  • Javascript
  • Voip
  • LAN
  • User Accounts
  • Disaster Recovery
  • Jenkins
  • Computer System
  • Unix
  • Dhcp
  • Sccm
  • DOD
  • Html
  • Tcp/Ip
  • Sharepoint
  • Github
  • Routers
  • Desktop
  • Infrastructure
  • Visio
  • Test Scripts
  • VPN
  • XML
  • Internet
  • Software Support
  • Software Issues
  • Android
  • CSS
  • Ruby

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Online Courses For Information Engineers

One of the best ways to acquire the skills needed to be an information engineer is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since information engineers benefit from having skills like procedures, customer service, and linux, we found courses that will help you improve these skills.

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Identity & Access Management - Azure Active Directory - 2021

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Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Mastering Group Policy: Windows Server 2019 and Server 2016

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Most Common Skills For Information Engineers

Rank  Information Engineer Skill  Percentage of Information Engineers  
2Customer Service6.5%
5Active Directory3.9%
7Data Analysis3.1%
14Technical Support2.4%
18Business Process2%
25User Accounts1.3%
26Disaster Recovery1.3%
28Computer System1.3%
41Test Scripts0.9%
45Software Support0.9%
46Software Issues0.8%