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Become An Information Management Senior Specialist

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Working As An Information Management Senior Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $90,000

    Average Salary

What Does An Information Management Senior Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Management Senior Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Average Length of Employment
Top Careers Before Information Management Senior Specialist
Consultant 5.4%
Specialist 2.7%
Top Careers After Information Management Senior Specialist
Consultant 6.1%
Engineer 4.9%

Do you work as an Information Management Senior Specialist?

Information Management Senior Specialist Demographics

Gender

Male

55.4%

Female

34.9%

Unknown

9.7%
Ethnicity

White

58.1%

Hispanic or Latino

15.1%

Black or African American

12.4%

Asian

10.3%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

37.5%

Mandarin

25.0%

Japanese

12.5%

Chinese

12.5%

Hungarian

12.5%
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Information Management Senior Specialist Education

Schools

University of Phoenix

16.7%

Webster University

9.5%

University of Texas at Arlington

4.8%

Texas Southern University

4.8%

Barry University

4.8%

University of Central Florida

4.8%

Prairie View A & M University

4.8%

New York University

4.8%

University of Alabama at Birmingham

4.8%

Texas State University

4.8%

University of North Florida

4.8%

University of Houston

4.8%

Houston Community College

4.8%

Ivy Tech Community College of Indiana

4.8%

University of Maryland - College Park

4.8%

Syracuse University

2.4%

Rice University

2.4%

Chippewa Valley Technical College

2.4%

Bethune - Cookman University

2.4%

Merced College

2.4%
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Majors

Business

28.3%

Computer Information Systems

13.8%

Information Technology

7.2%

Computer Science

6.5%

Health Care Administration

5.8%

Information Systems

5.8%

Management

5.1%

Education

3.6%

Finance

2.9%

Criminal Justice

2.9%

Electrical Engineering

2.9%

Management Information Systems

2.2%

Computer Programming

2.2%

Sociology

2.2%

Psychology

1.4%

Mathematics

1.4%

Computer Technical Support

1.4%

Human Resources Management

1.4%

Project Management

1.4%

Computer Engineering Technology

1.4%
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Degrees

Bachelors

45.1%

Associate

17.3%

Masters

16.8%

Other

14.5%

Certificate

4.0%

Diploma

1.2%

Doctorate

1.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$90,000
View Detailed Salary Report
$67,000
Min 10%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$90,000
Median 50%
$121,000
Max 90%
Best Paying Company
KBR
Highest Paying City
Monterey, CA
Highest Paying State
California
Avg Experience Level
4.3 years
How much does an Information Management Senior Specialist make at top companies?
The national average salary for an Information Management Senior Specialist in the United States is $90,405 per year or $43 per hour. Those in the bottom 10 percent make under $67,000 a year, and the top 10 percent make over $121,000.

Real Information Management Senior Specialist Salaries

Job Title Company Location Start Date Salary
Information Management Senior Specialist ACS Application Management Services, Inc. Phoenix, AZ Nov 06, 2011 $125,476
Information Management Senior Specialist ACS Application Management Services, Inc. Phoenix, AZ Mar 29, 2012 $121,200
Information Management Senior Specialist ACS Application Management Services, LLC Phoenix, AZ Aug 15, 2013 $120,000
Information Management SR. Specialist ACS Application Management Services, Inc. Miami, FL Mar 23, 2010 $120,000
Information Management Senior Specialist ACS Application Management Services, Inc. Phoenix, AZ Nov 02, 2009 $115,200
Information Management Senior Specialist ACS Application Management Services, Inc. Phoenix, AZ Feb 16, 2012 $111,100
SR. Information Management Specialist Nokia Siemens Networks Us LLC Irving, TX Sep 24, 2009 $105,000
Information Management Senior Specialist ACS State Healthcare, LLC Atlanta, GA Sep 19, 2011 $100,000
Information Management Senior Specialist Xerox State & Local Solutions, Inc. Phoenix, AZ Aug 22, 2016 $100,000
Information Management Senior Specialist Affiliated Computer Services, Inc. Irvine, CA Oct 16, 2009 $95,000
Information Management Senior Specialist Xerox State Healthcare, LLC Atlanta, GA Oct 01, 2012 $92,902
Information Management Senior Specialist Xerox Business Services, LLC Gaithersburg, MD Jul 06, 2013 $91,055
Information Management Senior Specialist ACS State Healthcare, LLC Atlanta, GA Oct 03, 2011 $90,000
Information Management Senior Specialist ACS State Healthcare, LLC Atlanta, GA Dec 27, 2011 $90,000
Information Management Senior Specialist Xerox State Healthcare, LLC Atlanta, GA Jun 25, 2012 $90,000
Information Management Senior Specialist Xerox State Healthcare, LLC Atlanta, GA Jun 08, 2013 $89,003
Information Management Senior Specialist ACS Application Management Services, LLC Phoenix, AZ Oct 22, 2012 $86,000
Information Management Senior Specialist ACS Government Systems, Inc. Greeley, CO Jan 07, 2013 $85,201
Information Management Senior Specialist Xerox Business Services, LLC Hillsboro, OR Sep 19, 2015 $85,000
Information Management Senior Specialist ACS Government Systems, Inc. Greeley, CO Nov 21, 2011 $82,719
Information Management Senior Specialist Affiliated Computer Services, Inc. Memphis, TN Jan 07, 2010 $82,719
Information Management Senior Specialist Xerox Business Services, LLC Celebration, FL Aug 05, 2013 $82,500
Information Management SR. Specialist ATOS It Outsourcing Services, LLC Anaheim, CA Aug 15, 2015 $82,493

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Top Skills for An Information Management Senior Specialist

  1. Windows XP
  2. Hardware Updates
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Deployed PGP disk encryption software on over 900 Windows XP Professional laptops and managed field users VPN connectivity support efforts.
  • Provide excellent customer service to patients, visitors, doctors and other health care providers.
  • Consulted and provided guidance for effective information management solutions to various business groups within Chevron.
  • Established an outstanding working relationship with DOE government clients and internal staff supporting the latest developments in documentation and project management.
  • Communicate with other medical facilities and patients on obtaining medical records.

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Top 10 Best States for Information Management Senior Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. Rhode Island
  6. New Jersey
  7. Minnesota
  8. Virginia
  9. Connecticut
  10. Colorado
  • (531 jobs)
  • (969 jobs)
  • (116 jobs)
  • (94 jobs)
  • (124 jobs)
  • (817 jobs)
  • (681 jobs)
  • (1,656 jobs)
  • (317 jobs)
  • (606 jobs)

Top Information Management Senior Specialist Employers

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