Information management specialist job description

The Health Information Access Specialist is responsible for advanced level problem solving, organizing, training, and communicating within the department.

This position is responsible for processing release of information requests for urgent, STAT, research, billing, patient use, and many other purposes. Release is performed by this person using multiple sources of media. This position also serves as the electronic health record external access support contact providing appropriate support and/or access to information while maintaining the utmost patient confidentiality, as well as supporting the contracted release of information vendor. The incumbent also manages the advance medical directive process of review and acceptance/rejection, scanning and acknowledging receipt of an advance directive via letter to the patient. Rejected documents may require staff to work with the patient to ensure accuracy of forms. This includes working with the patient and their families, and internal staff to ensure the document is valid prior to scanning it into the EMR. The incumbent is expected to make independent, on-the-spot decisions, which are typically in response to state statutes and federal regulations.

This position requires considerable amount of knowledge of Release of Information and policies regarding privacy and security of protected health information (PHI), as well as excellent organizational, communication and interpersonal skills necessary to support the wide variety of customers both internal and external to Tufts Medical Center. This is needed in order to ensure that the patients' PHI remains secure while maintaining and/or releasing critical information to meet the organization's mission of patient care, research, teaching and community outreach.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Release of Information/Advance Medical Directives/ External Access Support

Requests for release of information

o Review, access for compliance, prioritize, process/reject requests for ROI for all of Tufts Medical Center, determining the most efficient mode of delivery as to not negatively impact patient care, payment of claims, or accommodating Federal regulatory mandates, as well as to avoid any potential breaches

Maintain accurate and complete ROI databases to account for all disclosures

Follow statutory guidelines and other regulations to independently evaluate and respond appropriately to requests from individuals, families, legal representatives, insurance companies, healthcare providers or government agencies for the release of patient health information

Advance medical directives and legal documents

Review, assess for compliance, approve/accept or reject and scan applicable documents into the electronic health record

Work with clinicians, social workers, and patients/families, etc. to ensure the most current, complete and appropriately documented patient directives and other miscellaneous legal documents and filed appropriately

Schedule, coordinate and work with external customers regarding access to the paper and electronic health record including research, insurance and other quality audits and general viewings, as legally authorized

Ensure privacy and security of all protected health information accessed and released is maintained at all times

Provide telephone support from both internal and external callers (e.g., staff, doctors, patients, insurance companies, attorneys, etc.)

The Vendor Management Specialist supports laboratory vendor engagement activities from initial request for proposal through study award and completion. This role will support the company’s overall vendor laboratory strategy and interactions. This role also supports the company’s global initiatives such as network laboratory monitoring and accountability. Essential Duties and Responsibilities

Work with internal stakeholders including but not limited to the Director of Vendor Management, Sr Director of Project Services, Finance, Project Management, Technical Affairs and Business Development to formalize the laboratory network operational strategy

Initiate the study award process to notify partner lab(s), collect relevant details pertaining to awarded testing, and initiate scope of work (SOW) negotiation
Monitor vendor performance and report to the Sr. Vendor Manager and Director of Vendor Management Track metrics to ensure laboratory performance standards are documented, reviewed internally and with the laboratory during regular governance meetings; maintain service level agreements. Participate in governance meetings on a regular basis with partner laboratories Provide support to Project Management, Data Management, LIS, Finance, and Quality related to vendor issues that may arise and serve as a single point of contact for vendors. Expected to understand GLP documentation and records, scientific and/or operational documents such as SOPs, validation protocols and reports, transfer protocols and reports, and other technical reports/documents. Performs other related duties and tasks as necessary or as assigned
Education/Experience
Bachelor's degree in Life Sciences or related field, from a four-year college or university. One to two years industry-relevant project management, laboratory and/or operational experience. Must be experienced in customer service and possess excellent organization and interpersonal skills, communication, and problem-solving skills. Prior vendor management experience is preferred.

Language Ability
Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
To perform this job successfully, an individual should have advanced knowledge of Microsoft Office applications including Word, Excel, and Power Point.

Certificates and Licenses
Certification as an ASCP Medical Technologist or similar is preferred.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Work Environment
The noise level in the work environment is usually moderate.

Physical Demands
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This is a PRN, hourly position on UCHealth's HIM team based at Highland Ranch Hospital. No guaranteed hours; schedule may vary. Travel among Highlands Ranch Hospital, Broomfield Hospital and University of Colorado Hospital (Aurora) will be required. Performs clerical duties and technical skills associated with medical record scanning.

+ Performs document preparation, scanning and indexing of medical records, and audits results for image quality and accuracy.
+ Assembles and maintains complete medical records.in F

+ Scans medical records accurately and timely.

+ Validates accuracy of scanned documentation.

Requirements

+ High School diploma or GED

+ 1 year of experience in patient health information or medical records scanning

Preferred

+ Associate's degree

+ Certified as a Registered Health Information Technician (RHIT) by the American Health Information Management Association (AHIMA).

+ Training in Medical Terminology and Human Anatomy

+ Medical records scanning experience

The pay range for this position is: $19.10 - $24.83 / hour. An annual bonus may be paid to eligible employees based upon organizational and individual performance.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There are no limits to your potential here.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.