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  • Incident Response Senior IT Leader - ITIL, Outage Response, Director/VP Level

    Zeektek

    Information manager job in Columbus, OH

    High level Consultant - 1 year minimum contract. Hybrid - 24/7 On Call if outage. Job Description: IT Service Management (ITSM) Leader The IT Service Management (ITSM) Leader is a strategic and operational role responsible for ensuring the effective delivery, governance, and continuous improvement of IT services across the organization. This leader drives excellence in incident management, service reliability, and cross-functional collaboration, with a strong focus on evolving the Major Incident process to enhance responsiveness, accountability, and long-term resilience. The ITSM Leader reports to the Service Offering Management team and works closely with clinical informatics, operations, and security/compliance teams. This role is essential to maintaining high availability of healthcare IT systems and ensuring alignment with organizational and patient care goals. Core Responsibilities • Major Incident Management & Continuous Improvement Lead the end-to-end Major Incident Management process, ensuring timely resolution and clear stakeholder communication. Establish feedback loops and post-incident reviews to identify root causes, track trends, and implement process enhancements that reduce recurrence and improve response efficiency. • Cross-Team Coordination Act as a central orchestrator across infrastructure, operations (I&O), application, and engineering teams. Promote unified ownership and eliminate ambiguity to accelerate incident resolution and maintain customer trust. • Ownership Definition & Clarity Define and communicate clear ownership boundaries for various application types . Ensure accountability is embedded in incident response and service delivery. • Data-Driven Decision Making Leverage operational data and incident analytics to inform service strategy, prioritize improvements, and drive measurable business impact. Use insights to proactively identify risks and opportunities for service optimization. Skills and Qualifications • Leadership & Collaboration Strong leadership skills with the ability to inspire cross-functional teams and build trust across stakeholders. • Technical Proficiency Deep understanding of ITSM frameworks (e.g., ITIL), incident management platforms, observability tools, and automation practices. • Continuous Improvement Mindset Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma) to IT service processes, especially in incident and problem management. • Outcome-Based Metrics Skilled in defining and tracking metrics that reflect service reliability, customer satisfaction, and business impact.
    $106k-171k yearly est. 2d ago
  • Platform Manager, Community Information Exchange

    Columbus Partnership 4.0company rating

    Information manager job in Columbus, OH

    About the Columbus Partnership The Columbus Partnership brings together civic-minded business leaders in a unique collaborative effort to advance a shared vision to make Columbus the most prosperous region in the country. Through our work, we help create jobs and attract capital investment, expand access to opportunity and improve the economic competitiveness of the Columbus metropolitan area. Columbus Partnership member CEOs are committed to the future of the Columbus metro through high- impact civic and philanthropic engagement. Our professional and cross-functional team works together in a fast-paced, results-driven, in-person work environment. The work is also carried out through our One Columbus, Smart Columbus and Columbus Region brands, as well as other initiatives focused on ensuring the best possible future for our community. The Role We are seeking a Platform Manager, Community Information Exchange to join our innovation team. This role supports the county-wide Community Information Exchange (CIE) initiative to improve access to health and human services through a collaborative, equity-centered technology platform. In this role, you will oversee the design, configuration and day-to-day operations of the CIE technology platform, built on Visionlink's Community OS. You will serve as the primary system administrator, coordinate with vendors and partners and ensure the platform supports seamless, equitable access to community services. We are looking for someone who is technically adept, collaborative and passionate about using technology to drive impact in health and human services. What You'll Do Lead configuration, performance and security management of the CIE platform. Serve as the primary liaison with platform vendors, managing updates, dependencies and support. Design and optimize workflows, forms, automations and reporting tools in collaboration with CIE team members. Manage technical delivery using agile practices, including requirements, sprints and testing. Oversee user onboarding, access permissions and training for community-based organizations. Monitor platform performance, resolve issues and implement improvements for stability and scalability. Maintain clear documentation, training resources and compliance with governance standards. Support analytics, KPIs and reporting to demonstrate platform outcomes and community impact. Other duties as assigned. What You Bring Bachelor's degree in IT, computer science, health and human services or related field. 3+ years in platform or product management, project implementation or a similar technical role. Experience with platforms such as Community Information Exchange, case management or CRM tools. Familiarity with agile methodologies including epics, sprints and user stories. Strong technical aptitude and ability to learn and configure new systems quickly. Excellent organization, documentation and problem-solving skills. Ability to translate complex technical concepts for non-technical audiences. Passion for equitable access, community impact and mission-driven work. Where You'll Work You'll work in our modern downtown Columbus office, alongside a collaborative, fast-moving team. The workday starts no later than 9 a.m. with occasional early mornings, evenings or weekends needed for key events or deadlines. During busy seasons or major initiatives, we may work beyond the standard workday. What You'll Get A front-row leadership seat impacting our community's future. Comprehensive health, dental, and vision coverage. Generous paid time off, parental leave, and holidays. A 401(k) plan with an exceptional employer contribution. Professional development support. A modern downtown office with free parking along the Scioto Mile. A high-impact, mission-driven team that's doing big things for the Columbus metro.
    $56k-76k yearly est. 3d ago
  • Director, Application Innovation

    Neudesic, An IBM Company

    Remote information manager job

    About Neudesic Passion for technology drives us, but it's innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. As a member of the service line leadership team, you will shape the strategy and technical impact of our Application Innovation Practice by guiding consulting skills and capabilities that enable us to realize our clients' highest-value opportunities, address their most critical challenges, and transform their enterprises through modern engineering and AI adoption. As a seasoned technology and consulting leader, you'll leverage your deep experience architecting, developing, and deploying modern cloud and AI-based applications on Microsoft Azure. You'll lead high-performing teams to deliver enterprise-scale transformation initiatives and offerings spanning application modernization, cloud-native development, AI engineering, and developer productivity enablement. You'll guide a multidisciplinary team of architects, consultants, and engineers who design and implement solutions that use Azure Native, modern AI across the Azure/Microsoft stack to enable intelligent applications, automation, and generative experiences. Responsibilities Shape and execute the strategy for Neudesic's Application Innovation and AI Engineering practice. Design and as needed, lead, complex client solutions and engagements focused on AI-enabled modernization, intelligent application design, and digital transformation. Architect and deliver AI-first solutions that combine modern software engineering, cloud scalability, and generative intelligence. Partner with Microsoft and internal Neudesic/IBM teams to align with joint go-to-market and innovation initiatives in AI and Cloud. Coach and mentor consultants and architects on modern engineering practices, responsible AI, GitHub Copilot adoption, and agentic AI patterns (RAG, orchestration, reasoning, etc.). Engage in executive-level discussions to define modernization roadmaps and AI strategy aligned to business outcomes. Contribute to thought leadership and reusable accelerators (e.g., Neudesic's Nexus, DIP, Kinisi, Ploceus, and AI Foundry solutions). Oversee project delivery excellence, ensure adherence to engineering best practices, and drive continuous improvement across distributed teams. Qualifications Proven success as a consulting leader or director driving modern cloud and software engineering initiatives. Deep expertise with Microsoft Azure, including PaaS services, Azure OpenAI, Cognitive Search, and Azure Machine Learning. Strong understanding of AI Engineering principles-data preparation, prompt engineering, RAG pipelines, model fine-tuning, and agentic orchestration. Mastery of software architecture patterns including event-driven, microservices, domain-driven design (DDD), and API-first. Demonstrated success leading cross-functional delivery teams and partnering with product, data, and AI specialists to deliver measurable outcomes. Experience with DevOps and modern SDLC pipelines using GitHub, Azure DevOps, GitHub Actions, CI/CD, and Infrastructure as Code (Bicep, Terraform, ARM). Executive presence and communication skills to engage C-level clients and drive strategic decisions. Deep commitment to Neudesic's values and culture of collaboration, discipline, and innovation. Technical Skills & Experience Front End - React, Angular, TypeScript, Blazor, Fluent UI Backend - .NET 8, C#, Node.js, Python, FastAPI, Azure Functions, APIs AI & Cognitive Services - Azure OpenAI, Semantic Kernel, Azure AI Foundry, Cognitive Search, LLMs, RAG, Fine-tuning, LangChain (Python/C#) Data & Integration (plus) - Microsoft Fabric, Azure Data Lake, Databricks, Synapse, Cosmos DB, SQL, Redis, PostgreSQL Infrastructure & DevOps (plus) - Azure Kubernetes Service (AKS), Azure Container Apps, GitHub, Azure DevOps, Terraform, Bicep, ARM Security & Governance - Zero Trust principles, Azure Policy, RBAC, Entra ID, Managed Identity, API Management Process & Culture - Agile, Scrum, DevSecOps, MLOps, AI Ethics & Responsible AI Practices Design & Architecture - Domain-Driven Design, Event-Driven Architecture, UX Collaboration, Solution Blueprints Requirements Deep technical understanding of modern and AI-powered software development. A passion for engineering excellence, quality, and innovation. Curiosity and creativity in applying AI to real-world business problems. Proven ability to lead teams and foster talent in a growth-oriented environment. A disciplined, outcome-driven approach to leadership, delivery, and client engagement. About the Application Innovation & AI Engineering Practice The Application Innovation & AI Engineering practice is at the heart of Neudesic's transformation strategy. Our mission is to help clients modernize with confidence, innovate faster, and integrate AI into their core business applications responsibly and securely. We combine deep engineering expertise with Microsoft's ecosystem of tools and services to build intelligent applications, improve developer productivity, and unlock enterprise value through responsible, scalable AI adoption. Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Phishing Scam Notice Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Opportunity Employer All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************
    $137k-186k yearly est. 5d ago
  • Senior Computer and Information Systems Manager - 100% Remote (REF1710O)

    Citizant Inc. 4.5company rating

    Remote information manager job

    We are seeking a Senior Computer and Information Systems Manager to join our team. The ideal candidate will have a strong background in planning, directing, and coordinating activities in electronic data processing, information systems, systems analysis, and computer programming. You will play a crucial role in ensuring the efficiency and effectiveness of our IT operations and systems. Key Responsibilities: * Project Management: Plan, direct, and coordinate IT-related projects, ensuring they are completed on time, within scope, and within budget. * System Oversight: Manage the day-to-day operations of information systems. * Team Leadership: Lead and supervise a team of IT professionals, providing guidance, support, and performance management. * Systems Analysis: Conduct systems analysis to evaluate the efficiency and effectiveness of current IT systems and recommend improvements. * Strategic Planning: Develop and implement IT strategies and policies aligned with the organization's goals and objectives.
    $111k-150k yearly est. 47d ago
  • Donor Information Supervisor

    Rti Surgical Inc. 4.5company rating

    Remote information manager job

    RTI Surgical is now Evergen! This rebrand reflects our strategic evolution as a leading CDMO in regenerative medicine and comes at the end of a significant year for the business, including the successful acquisitions of Cook Biotech in IN. and Collagen Solutions, MN. Our new brand identity emphasizes our unique positioning as the only CDMO offering a comprehensive portfolio of allograft and xenograft biomaterials at scale. About Evergen: Evergen (formally RTI Surgical) is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ. Read more about this change and Evergen's commitment to advancing regenerative medicine here: ************************ RESPONSIBILITIES Supervises the day-to-day activities of Donor Information Associates and acts as department lead in the absence of other leadership Actively supports staff success by facilitating one-on-one meetings, providing data driven feedback, identifying opportunities for growth and continuous coaching Drives departmental process improvements to increase efficiency and quality of work Oversees timely review and release of donor medical charts, monitor overall chart cycle time, and departmental workload Develops, monitors, and provides training to new hires and continued training for the entire department Trouble-shoots problems and resolve issues as they arise with a high level of customer service Conducts review of donor charts and dispositions donors in electronic system for release into production, rejection, or response to Medical Directors' requests for additional information Liaises with both internal and external customers to provide requested donor related information and resolves issues Assists department leadership in ensuring compliance with all applicable regulations, standards, company policies, and departmental procedures Monitors Medical Directors' rejection and request patterns and provides feedback to Donor Services Serves as a subject matter expert to develop and maintain SOPs, Work Instructions, and other documentation pertaining to the Donor Information process Participates in other quality functions such as complaint investigations, Corrective Action / Preventative Actions (CAPAs), and internal or external audits Supports the company and departmental quality and business objectives and initiatives Coordinates staff scheduling to ensure appropriate coverage for the department Provides information to develop and monitor quality and business metrics as requested REQUIREMENTS Education : Associate Degree Experience 3+ years of experience in medical records or related field. Previous organ, tissue or eye donation/processor experience required. 1+ years of leadership experience. 1+ year of chart review experience with an OPO, processor, or organ/tissue governing entity. Additional experience may substitute for education requirement. Certification Certified Tissue Banking Specialist (CTBS) Skills Excellent verbal and written communication Microsoft Office Suite Donor Screening Team Development Lean Six Sigma Methodologies SAFETY Physical Requirement Move or lift objects up to 25 pounds Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.) Working Environment Onsite: Office environment with assigned workstation #LI-Remote
    $78k-117k yearly est. Auto-Apply 60d+ ago
  • Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE

    Solutionhealth

    Remote information manager job

    Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
    $102k-138k yearly est. Auto-Apply 19d ago
  • IT Manager - Business Operations (Remote)

    Oregon Tool

    Remote information manager job

    Go one better, together. We've built something we're extremely proud of, and we think it's time you became part of it. Working at Oregon Tool, Inc., you'll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We're a goal-oriented organization that's firmly committed to creating opportunities for Team Members' talents to shine and inspire the individuals around them so that we all win together. At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? HOW YOU MAKE AN IMPACT: The IT Manager, Business Operations is responsible for leading a team of IT Business Analysts within IT who are focused on Manufacturing, Procurement, SIOP, and Engineering business functions, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the specific functional organization to achieve its goals. Additionally, this role is a forward-thinking leadership position, focused on suggesting ways to improve business operations with systems and exploring technology in the market that could add value to the organization in the future. The position is a blend of people leadership and development, stakeholder management, project management, and business systems analysis and solutioning. THE DETAILS: * Leadership: Lead and mentor IT Business Analysts across Operations (Manufacturing, Procurement, SIOP, Engineering). Provide coaching, cross-training, and career development while ensuring compliance with IT structures and leveraging industry trends. Act as a subject matter expert, guiding technical practices in coding, testing, and deployment. * Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security. * Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be). * Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges. Availability: * Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks' duration QUALIFICATIONS & SKILLS: * Bachelor's degree in business, computer science, information technology, or a related field, or equivalent experience * 7+ years driving business transformation through IT execution * Proven management/supervisory background, motivating and guiding technical IT teams * Expertise in analyzing software systems across Manufacturing, SIOP, Engineering, and Procurement domains * Strong grasp of project management methodologies and feasibility analysis (effort, time, cost) * Exceptional problem-solving and analytical decision-making * Skilled at managing multiple projects in high-pressure environments * Strong leadership, organization, and time management capabilities * Effective communicator in both technical and non-technical contexts * Creative thinker with ability to design innovative solutions * Collaborative team player with experience leading dispersed teams * Proactive learner, adaptable to new technologies and trends * Initiative-driven, translating goals into actionable results * Proficient in Microsoft Office and SAP; experienced in project planning, prioritization, and monitoring At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $155,000 to $175,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range. WHAT WE OFFER: * Medical, Dental, and Vision Benefits available on day one (no waiting period) * 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution) * Earn up to 120 hours vacation during your first year of service * One paid Community Involvement Day available per calendar year * Global company with small company feel * Casual work attire WHO WE ARE: Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether. To learn more about our company and history visit us at: ****************** Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver's license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. #LI-VR1 #LI-Remote #LI-UnitedStates
    $155k-175k yearly 8d ago
  • Radiology IT Optimization Manager

    Radiology Partners 4.3company rating

    Remote information manager job

    The Radiology Partners IT Team is seeking a driven, high-performing, experienced IT Imaging Services (IIS) Optimization Manager aimed at improving the efficiency, performance, and scalability of our IT infrastructure, systems, and processes. The ideal candidate would assist in managing and supporting the Radiology Partners solutions and services. Additionally, the candidate will be responsible for identifying areas for optimization, leading cross-functional projects, and implementing best practices to ensure that our IT operations support business growth, reduce costs, and enhance overall system performance. This role will work remotely with end users who utilize the provided Radiology Partners IT systems. The candidate must have the skills to identify, communicate, and resolve IT Imaging System issues to maximize the efficiency and benefit of the Radiology Partners IT team. This role requires a highly motivated team member dedicated to delivering value and exceptional personalized customer experiences. WHO WE ARE AND WHAT WE DO: Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. WHY RADIOLOGY PARTNERS: * Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from. * Compensation Reviews, Career Growth Opportunities * Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great Place to Work for Five Consecutive Years POSITION DUTIES AND RESPONSIBILITIES: * Manage the IT Optimization Team aiming to implement IT optimization strategies focused on improving system performance, scalability, and operational efficiency. * Lead and mentor a team of Clinical Application and IT specialists focused on system performance and optimization. * Collaborate with IT leadership to align optimization efforts with broader business and technology goals. * Identify inefficiencies in existing IT operations, systems, and workflows, and propose solutions to streamline processes. * Lead and manage the initiatives to automate repetitive tasks and improve resource utilization across IT services and infrastructure. * Oversee and be accountable for Service Now Problem Ticket management, ensuring that problem tickets are updated and progressing toward final resolution. * Oversee the implementation of performance monitoring tools and practices to track system performance and identify areas for improvement. * Oversee the Optimization Team's efforts toward improving system performance, reducing downtimes, and continuously improving resource utilization. * Identify areas for cost reduction within the IT infrastructure, including hardware, software, and cloud resources. * Work closely with internal teams, including Network Operations, Software Development, Customer Success to align IT systems with business objectives. * Act as a liaison between IT and other service lanes to ensure smooth collaboration and optimization of cross-functional processes. * Provide guidance and training to team members on optimization techniques, best practices, and new technologies. * Lead and manage optimization projects from the inception to completion, ensuring timelines, budgets, and quality standards are met. * Ensure that optimization projects are aligned with Radiology Partners' strategic goals and deliver measurable improvements in efficiency. Identify and mitigate risks related to system performance and reliability, ensuring business continuity. * Ensure optimization efforts comply with security and data privacy regulatory and industry standards. * Promote a culture of continuous improvement, encouraging innovation and new approaches to optimize technology use. * Be highly proficient in the configuration, implementation, testing, and support of worklist products, PACS, Worklists, Vendor Neutral Archive (VNA), and Voice Recognition (VR) systems used by Radiology Partners. * Be highly proficient in configuring and supporting additional Clinical IT products such as Advanced Visualization, AI platforms, Natural Language Processing platforms, Analytics, or other platforms utilized in imaging workflow. * Proficiency in troubleshooting VPN tunnels configurations. * Have a full understanding of how Imaging IT systems work with one another on the server side and diagnostic reading workstations. * Interface with PACS, modalities, advanced visualization tools, and other solution vendors to implement solutions and troubleshoot issues in a timely manner. * Be responsible for IT activities related to user access, incidents, service interruptions, and planned downtimes. Also, document and communicate processes to IT to ensure a consistent user experience. * Identify trends of recurring issues for clients, radiologists, and IT, and manage problems by working with internal and vendor resources to achieve a permanent solution. * Ensure proper notification and communication of ongoing issues to the team and provide work-around solutions until a permanent resolution is established. * Utilize the Service Now ticketing system to document solutions and ensure proper communication of resolutions to customers. * Manage planned and unplanned downtimes following Radiology Partners standard downtime procedures and escalate as needed. * Maintain accurate records of customer interactions, technical issues, and resolutions. * Coordinate upgrades and follow Radiology Partners change management processes. * Serve as the escalation point for any concerns, requests, or work not being managed by IT in a timely manner. * Ensure that systems, solutions, and processes are in place to meet the needs of internal and external clients. * Utilize the Radiology Partners IT Team to ensure the technical needs of the radiologists are met. * Build and maintain strong relationships with customers and provide tailored solutions to ensure their success. * Promote a culture of communication and cooperation among teammates, ensuring that knowledge and resources are shared effectively to enhance team performance and customer satisfaction. * Work closely with clinical and IT leadership and teammates to improve work relationships, build morale, and increase productivity and retention. * Work evenings and overnight as needed * Up to 25% travel * Occasional on-call to support the practices DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: * Minimum of 5-7 years of experience in IT management, with a focus on system performance, optimization, and process improvement. * Bachelor's degree in health information systems or a related discipline preferred, or five years or more of diverse work experience in IT. * Healthcare experience, particularly in radiology, is favored. * Strong customer focus with a proven ability to understand customer and stakeholder insights and develop strategies and IT solutions to meet these customer needs. * Strong analytical and problem-solving skills to diagnose issues and implement effective solutions. * Strong leadership and team management abilities, with experience developing and mentoring staff. * Excellent communication and interpersonal skills, with the ability to collaborate across service lanes and present findings to senior leadership. * Exceptional work ethic with the ability to self-start and work independently or as part of a diverse team. * Detail-oriented and organized with the ability to easily identify areas that require improvement. * Impeccable communication and interpersonal skills necessary to ensure proper alignment with the broader organization and enterprise strategies and to lead the team towards that alignment. * Direct experience in meeting with and customizing solutions at the client level is preferred. * Ability to foster a collaborative environment, encouraging open communication and teamwork to achieve common goals. * A proactive approach to customer success with a commitment to understanding, meeting, and exceeding customer needs. * A fast learner who is adaptable to new technologies and applications. * Possess a positive attitude and demonstrate honesty and integrity in all endeavors COMPENSATION: The salary range for this position is $90,000-$110,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email **********************to notify our team.
    $90k-110k yearly 13d ago
  • IT Manager, Finance & Operations (Remote-Within NC)

    Vontier Corporation

    Remote information manager job

    As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations. This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter) What you will do: * Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget * Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio * Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support * Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed * Responsible for any security compliance activity pertaining to in-scope applications * Responsible for user and system administration of the applications * Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes * Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency. Who You Are: * Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem. * Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance * Results-oriented with experience in application maintenance and support * Enjoy coaching and building up others to accelerate their career journey * Excited to learn and adopt new technologies that can deliver value * Comfortable working in a fast-paced culture with strong prioritization and communication skills * Focused on customer service and able to balance standardization with unique customer needs * An out of the box thinker who is courageous and not afraid to challenge status quo * A strong believer in the importance of continuous process improvement The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. This role is eligible for Bonus potential. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. #LI-KS1 #LI-Hybrid WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at **************** At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's enable the way the world moves! "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $135k-170k yearly 20d ago
  • IT Manager, Finance & Operations (Remote-Within NC)

    Vontier

    Remote information manager job

    As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations. This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter) **What you will do:** - Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget - Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio - Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support - Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed - Responsible for any security compliance activity pertaining to in-scope applications - Responsible for user and system administration of the applications - Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes - Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency. **Who You Are:** - Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem. - **Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance** - Results-oriented with experience in application maintenance and support - Enjoy coaching and building up others to accelerate their career journey - Excited to learn and adopt new technologies that can deliver value - Comfortable working in a fast-paced culture with strong prioritization and communication skills - Focused on customer service and able to balance standardization with unique customer needs - An out of the box thinker who is courageous and not afraid to challenge status quo - A strong believer in the importance of continuous process improvement The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. This role is eligible for Bonus potential. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. \#LI-KS1 \#LI-Hybrid **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $135k-170k yearly 20d ago
  • Senior IT Operations Manager

    Sentinel Blue 3.8company rating

    Remote information manager job

    Sentinel Blue is looking for a Senior IT Operations Manager to join our Operations organization, working alongside peer leaders in Security, Compliance, PMO, and Customer Success. This role will directly lead our Service Desk and Infrastructure Engineering teams while owning the full lifecycle of IT operations from ticket intake and resolution through remediation, automation, lifecycle management, and continual service improvement. The ideal candidate has strong leadership skills, a hands-on technical foundation across Microsoft and cloud infrastructure, and a passion for building repeatable and secure operational practices. They should communicate effectively with both executives and engineers, drive ITIL-aligned processes, enforce change management standards, and deliver reliable service outcomes across our client environments. This is a full-time position that is fully remote. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions. A day in the Senior IT Operations Manager role: The Senior IT Operations Manager will oversee the full lifecycle of IT services and infrastructure operations, ensuring reliability, security, and responsiveness across all client environments. A typical day may include managing ticket escalations, coordinating service desk workflows, reviewing infrastructure performance metrics, and ensuring adherence to secure baseline configurations for systems such as Windows 11, Windows Server, mac OS, Microsoft 365, and Azure. This role will track and improve key operational metrics, including ticket volume, SLA adherence, MTTR (mean time to resolution), system uptime, patch compliance rates, backup success rates, and individual contributor performance indicators. They will establish and maintain dashboards for visibility across leadership and technical teams, and ensure that SLA and KPI targets are clearly defined, measured, and met. The Senior IT Operations Manager will also participate in change management activities, conduct post-incident reviews, and collaborate with peer teams in Security, Compliance, PMO, and Customer Success to align technical practices with operational and security objectives. They will help refine ITIL-aligned processes and implement automation and knowledge-sharing initiatives that drive long-term efficiency and service quality. As the organization grows, this role will have opportunities to shape infrastructure modernization roadmaps, mentor technical staff, drive continuous improvement initiatives, and expand into strategic leadership or architecture positions. Responsibilities: Lead the Service Desk and Infrastructure Engineering teams, ensuring consistent ticket lifecycle management from intake through resolution and post-incident review. Monitor and improve operational metrics including SLA performance, MTTR, ticket volume trends, escalation rates, patch compliance, backup success, and infrastructure uptime. Maintain clear escalation paths and ensure appropriate ticket categorization, prioritization, and assignment across support tiers. Drive the development and enforcement of secure baseline configurations for Windows 11, Windows Server, mac OS, Microsoft 365, Azure, and endpoint devices. Oversee patching, backup, disaster recovery, and environment lifecycle management, ensuring accurate tracking and remediation of failures or exceptions. Implement and refine ITIL-aligned processes including Incident, Problem, Change, and Knowledge Management frameworks. Coordinate with peer teams in SOC, Compliance, PMO, and Customer Success to align operational practices with security, regulatory, and customer-facing objectives. Participate in change management activities, including risk scoring, approval workflows, rollback planning, and impact communication. Conduct post-incident reviews and root cause analyses, ensuring remediation activities are documented, tracked, and executed. Maintain operational documentation, SOPs, runbooks, asset inventories, and knowledge base articles to standardize and streamline support. Manage performance expectations for individual contributors through metrics, coaching, and feedback loops driven by data and SLA adherence. Identify automation opportunities and drive continual service improvement initiatives that reduce recurring incidents and increase operational efficiency. Provide regular reports and operational insights to leadership, translating complex technical metrics into clear business narratives. What We Can Offer: Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference. You will be required to achieve a Security+ certification in the first 2 months of hire; we'll cover your certification costs and provide paid time for you to study! Requirements: U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance. 5-10 years of experience in IT operations, service delivery, infrastructure engineering, or IT leadership roles. Proven experience managing Service Desk, Tiered Support Models, and escalation workflows. Hands-on experience with infrastructure technologies such as Windows 11, Windows Server, mac OS, Microsoft 365, Azure, virtualization platforms, and enterprise networking. Demonstrated ownership of operational metrics such as SLA adherence, MTTR, uptime, patch compliance, backup success rates, and ticket volume reduction. Experience implementing or improving ITIL-aligned processes including incident management, change management, problem management, and knowledge management. Ability to lead teams, make decisions under pressure, assign priority appropriately, and maintain operational discipline. Experience deploying and enforcing secure baseline configurations across client environments. Strong communication skills, with the ability to clearly report status, escalate risks, and translate technical issues into business impacts. Ability to manage multiple initiatives simultaneously while driving tasks to completion through structured workflows. CompTIA Security+ certification is required in the first 2 months of hire Desired Qualifications: Relevant certifications such as CMMC Certified Professional (CCP), Certified CMMC Assessor (CCA), ITIL Foundation/Practitioner, CompTIA Network+, Azure Administrator, Azure Solutions Architect, CCNA, CISSP, or related technical credentials. Experience working in a multi-client consulting or managed services environment. Prior work supporting multiple organizations simultaneously is highly valued. Familiarity with Azure Government and Microsoft 365 GCC High environments, including their unique compliance and security requirements. Practical understanding of security and compliance policies such as least privilege, RBAC, audit logging, configuration baselines, change management, and endpoint protection. Experience leading technical teams in client-facing roles such as IT operations, consulting, infrastructure engineering, Service Desk leadership, or support management. Understanding of cloud-first architecture and securing environments built in Azure, Microsoft 365, and hybrid environments. Experience with related frameworks such as CMMC, NIST 800-171, NIST 800-172, NIST 800-53, FedRAMP, ISO 27001, CIS Controls, or SOC 2. Ability to analyze infrastructure configurations and determine whether policies or technical safeguards meet operational and security objectives. Demonstrated passion for continual improvement, automation, and professional growth, with potential to advance into Director-level roles. Bachelor's or Master's degree in Information Systems, Computer Science, Cybersecurity, Business, or a related technical field. Benefits: Fully paid individual healthcare, vision and dental insurance for the employee. Paid certification and training opportunities. Three weeks of paid vacation + 10 paid holidays. A supportive environment with a focus on keeping healthy work-life balance. Retirement benefit (401k) with company match.
    $105k-134k yearly est. 27d ago
  • IT Service Manager (IN-Remote)

    Snapscale

    Remote information manager job

    About the Role We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs). If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for. This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day. Key Responsibilities Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high. Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance. Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload. Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores. Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations. Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence. Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy. What You Bring Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment. Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings. Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments. Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent. Crisis Management: Calm, confident handling of client escalations and technical emergencies. Analytical Mindset: Ability to interpret metrics and make informed operational decisions.
    $98k-131k yearly est. 52d ago
  • IT Services Manager

    Alu Like 2.9company rating

    Remote information manager job

    ABOUT ALU At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa's next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa's future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don't just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century. African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses. We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding. ABOUT THE ROLE The IT Services Manager is accountable for end-to-end stability, security, governance, and performance of the organisation's technology platforms and IT services. This role leads the IT Support function while owning IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance. This is both a strategic and hands-on role requiring deep operational maturity and security discipline. ROLE RESPONSIBILITIES 1. IT Service Management, Platform Uptime & Operational Security Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services). Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows. Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts. Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc). 2. IT Support Team Leadership & Secure Operations Lead and coach the IT Support team to deliver secure, responsive support. Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines. Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices. Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes. 3. Vendor & Contract Governance with Security Controls Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms) Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations Support contract evaluations, renewals, and procurement processes 4. Cybersecurity, Threat Prevention & Compliance Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA) Privileged Access Management (PAM), Endpoint Detection & Response (EDR), Network and SaaS access controls, Password and authentication policies Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles). Conduct regular access reviews, audit trails, configuration audits, and logging reviews. Lead or support IT and cybersecurity audits (internal and external) ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the Cybersecurity Audit & Remediation Plan (2025). Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints. Own security awareness training and phishing simulations to reduce user risk. Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis. Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness. 5. System Lifecycle Support & Documentation Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs. Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning. Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies. Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews Maintain documentation and workflows related to user identity management, system roles and access policies 6. Service Governance & Continuous Improvement Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews Track and report service quality and security posture metrics to leadership. Establish and improve internal ITSM practices, aligning with frameworks such as ITIL Participate in technology governance forums and audit response processes to ensure service accountability\ Contribute to risk registers, audit responses and compliance certification efforts. Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALCHE's comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or a related field ITIL certification or equivalent experience in IT Service Management required Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar) Cloud platform security knowledge (Google Admin, AWS, GCP, Azure) Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2) EXPERIENCE AND SKILLS 8+ years in IT operations or service management, with 5+ years in leadership Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems) Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance Experience leading IT audits, compliance reviews and security hardening initiatives Strong organisational discipline, with ability to enforce standards and drive cultural change toward secure practices Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches
    $89k-124k yearly est. Auto-Apply 25d ago
  • Director, Information Technology

    Theradex Oncology 4.1company rating

    Remote information manager job

    Who We Are Celebrating 40+ years! Theradex Oncology is a full-service CRO specializing in oncology. The company manages global oncology trials and programs. The company was founded in 1982 working with the National Cancer Institute, which led to its expansion to working with industry sponsors developing cancer therapeutics. As a service-based company we support both domestic and international sponsors in the conduct of both early and late phase trials. What You'll Do Location: Princeton, NJ (Hybrid - Onsite 3 days/week preferred) - Will consider regionally remote candidates (East Coast only) who can be on site regularly. As part of Theradex Oncology, you will have the opportunity to work with one of the largest professional teams focused solely on the development of cancer therapies. Cancer research continues to evolve as new therapies and therapeutic approaches are discovered, as part of the team you will work to support our sponsors in the development of these therapies. Theradex Oncology is an environment for highly motivated individuals who want to make a difference. About the Role We are seeking a strategic, operationally minded, and hands-on Director of IT to lead and evolve our internal technology function across both government and commercial programs. The ideal candidate will be an experienced IT leader who can synthesize technical complexity into clear, actionable plans that align with clinical and business goals. This is not a "heads-down" role-it's a leadership position that demands strategic vision, team oversight, and active engagement in execution. Our IT department is undergoing transformation. This is a unique opportunity where you'll be responsible for restructuring, mentoring, and rebuilding a high-performing IT organization that can support our mission-critical clinical systems and digital reshaping initiatives Key Responsibilities Lead a diverse internal IT team across five core functions, maintaining visibility into each at a strategic (2,000-ft) level Evaluate and restructure the current IT org chart - identify gaps, reassign roles, and optimize FTEs vs. contractors Build strong partnerships with clinical and operational teams to ensure IT supports user needs Guide the migration of systems and databases (Oracle, .NET, Git, etc.) to the cloud and recommend optimal platforms (e.g., evaluating Aurora vs. Oracle) Oversee the development and validation of programs using technologies such as C#, .NET, Oracle, Medidata Rave, and SQL for data extraction, transformation, and loading (ETL). Direct the creation of high-quality graphical reports and dashboards using Business Intelligence tools, providing actionable insights for clinical trial progress and outcomes. Direct application development for both internal and external stakeholders, including Clinical Trial Management Systems (CTMS), IWRS/IVRS platforms, and reporting systems (Power BI, RAVE) Support CFR Part 11/GxP-compliant systems, focusing on documentation, validation, and specifications Collaborate on digital transformation and modernization of legacy systems - including redeployment of government-developed tools into commercial use Ensure proper IT participation in every new client setup, including Medidata and internal systems integration Quantify, document, and communicate IT's alignment with business goals Participate in strategic planning, budgeting, and vendor oversight to ensure ROI and performance from external providers What You Need BS degree 10+ years of progressive IT experience, with at least 3 years in a Director or equivalent leadership role Proven success managing cross-functional IT teams (development, infrastructure, validation, etc.) Experience in biotech, life sciences, clinical research, healthcare, or regulated environments In-depth understanding of clinical trial phases, data flow, and regulatory requirements (e.g., CDISC standards, 21 CFR Part 11). Strategic thinker with operational execution skills - able to go from 50,000 feet to ground level as needed Track record of change management, team restructuring, and mentoring talent Strong communication and collaboration skills with technical and non-technical stakeholders Background in hybrid IT environments, ideally across government and commercial projects What We Offer At Theradex we offer a supportive culture that puts people first. Our employees are eligible to participate in our comprehensive benefits package which includes medical, dental and vision coverage; life insurance, disability insurance (STD/LTD), company matched 401(k), very competitive tuition reimbursement, generous vacation/sick plans, flexible work schedules, employee discounts and other company provided benefits. The annual base salary for this position ranges from $170,000-$220,000 with the possibility of a sign-on bonus and an annual performance bonus. The actual salary offer will be based on a number of factors, including but not limited to the candidate's qualifications, experience, skills, and competencies for the role. Theradex is an Equal Opportunity Employer.
    $170k-220k yearly Auto-Apply 38d ago
  • IT Operations Manager

    National Association of State Boards of Acc 3.3company rating

    Remote information manager job

    Full-time Description Job Name: IT Operations Manager Job Reports To: Chief Information Officer Department: Information Technology FLSA Status: Salaried Exempt Schedule: Monday - Friday, 8:00 am to 4:30 pm There is some work from home flexibility to be determined by the manager; however, this is not a full-time remote position and requires working in the Nashville, TN office two days per week or as needed. : The IT Operations Manager is responsible for the coordination, negotiation, review, and administration of contracts and service agreements within the Information Technology department. This role will ensure all IT-related contracts are executed efficiently, comply with internal policies and external regulations, and align with the organization's goals and budgetary constraints. It also includes assisting the CIO with the tracking of annual budgets and contract costs. This person will also assist in summarizing the status of projects both outsourced IT and strategic technical projects or internal projects that support the IT department. Requirements Responsibilities: Contract and Vendor Management Draft, review, and negotiate IT-related contracts, including software licenses, hardware purchases, SaaS subscriptions, service agreements, and consulting contracts. Maintain an organized repository of executed contracts, amendments, renewals, and expiration dates. Monitor and track contract lifecycle milestones such as renewal dates, termination options, and compliance deliverables. Ensure all contracts are routed for appropriate legal and executive approvals. Coordinate with internal stakeholders to evaluate and select vendors for IT solutions and services. Establish and maintain vendor performance evaluation procedures. Facilitate vendor onboarding, including collecting documentation such as NDAs, compliance statements, and background checks as required. Financial Administration Work closely with the CIO and Finance and Accounting to validate IT purchase requests, track spending against contracts, and manage budget alignment. Assist with invoice review and payment tracking for contracted services. Coordinate with IT leadership for cost-saving opportunities through contract consolidations or renegotiations, as well as other IT related opportunities Manage purchase requests including logging, scanning and e-filing. Manage all invoices by logging, routing for approval, scanning, and e-filing. Log, track, scan and e-file all American Express transactions. Assist in preparing materials for annual budgets and tracking actuals. Coordinate procurement process for IT equipment. Project Support Assist IT project teams with contract deliverable tracking and milestone adherence. Ensure that contract terms are clearly communicated and understood by project stakeholders. Update projects in the IT dashboard and IT roadmaps. Participate in technical strategic planning. Meeting Coordination & Documentation Schedule and coordinate meetings with vendors and internal stakeholders regarding contract negotiations, reviews, and project discussions. Prepare summaries, scorecards, and other documentation for contract decision-making. Other duties as assigned. Supervisory Responsibilities: None Internal Relationships: This position will interact with all departments requiring IT services or systems, including Finance, Legal, Compliance, and Security. External Relationships: This role will establish and maintain professional relationships with external IT vendors, service providers, and consultants. Skills Profile: · Customer focus · Excellent written and verbal communication · Vendor relationship management · Analytical thinking and problem-solving · Highly organized, deadline oriented, mission focused · Detail-oriented and deadline-driven · Strong time management skills · Risk management awareness · Managing multiple priorities · Communication · Relationship building and management · Organizational awareness · Cost awareness · Planning Experience /Knowledge: · Highly proficient in MS Office Suite (Word, Excel, Outlook) · Proficient in Visio a plus · Strong interpersonal and relationship management skills · Knowledge of contract law, IT procurement standards, and vendor compliance · Experience managing IT service contracts, including SLAs and KPIs Education/Other: · Bachelor's degree preferred with preference for business and technical degrees or equivalent work experience · Minimum of 3-5 years of experience in contract management, preferably in IT or procurement settings · Contract Manager certification (e.g., IACCM, WorldCC or NCMA) is a plus Work Conditions · 37.5 hour work week (over time as needed with on-call availability after hours. Below is an overview of some of the benefits we offer to full-time employees. · Medical/Dental/Vision · Health Reimbursement Account (HRA) · Life Insurance · Short-Term & Long-Term Disability · Numerous Voluntary Policies · Employee Assistance Program · 401(k) Plan (NASBA contributes 5.7% of employee's salary) · Flexible work plan benefit $100 monthly allowance. Parking paid on days in the office. · Holidays (13 days) · Paid leave time - (prorated based on hire date and earned on an accrual basis) · Vacation Leave (15 days) · Sick Leave (12 days) · Personal Days (3 days) · Flex Spending Account (FSA) · Dress for Your Day Casual Dress · Some work from home is flexible; however, you must live in the Middle TN area and not out of state. This is not a full-time remote position, and you must work in the Nashville, TN office two days per week or as needed. NASBA was founded in 1908 and is an Equal Opportunity Employer and encourages applications from women, minorities, people of color, and persons with disabilities. If you are interested in this exciting opportunity and your qualifications meet or exceed the above description, please submit your resume along with salary requirements in MS Word format to Christy Long at ***************. Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check and credit check. Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted. Thank you for interest in employment opportunities at NASBA.
    $88k-119k yearly est. Easy Apply 45d ago
  • VP, Chief Information Officer | Leawood, KS

    Optiv 4.8company rating

    Remote information manager job

    The VP, CIO, in collaboration with the Executive Leadership Team, is responsible for developing and implementing a technology strategy that meets Optiv Security's short and long-term objectives. The VP, CIO will be the primary consultant to the Executive team on future trends in technology and assist in identifying opportunities for Optiv Security to leverage technology to promote high quality clinical value outcomes while acting as an effective steward of our resources. The position will be onsite and require the employee to work at either the Leawood, Kansas or Denver, Colorado office. How you'll make an impact • Develop and successfully implement an effective information systems technology infrastructure, operations and knowledge decision support strategy that aligns with corporate goals and objectives. Ensure that technology needs adapt to organizational imperatives. • Interface and interact with internal stakeholders to reinforce consistency in vision. • Provide direction, development and inspiration to team members. • Interface with Services leadership team to assist with creating continued maturity of our existing offerings and discussing innovation of new offerings. • Accountable for advising the Senior Leadership Team in areas of advanced technology, information management, and corporate security so that technology acquisition, implementation and maintenance is included in tactical and long-range planning. • Responsible for effective technology planning so that security and service delivery of IT systems meets organizational goals and external compliance needs. Identify and secure resources to support all IT delivery. • Develop an information systems structure that adapts to the needs of the organization while maximizing standard, best practices and future trends. • Effectively collaborate with key stakeholders in the organization to ensure that technology planning and delivery meet organization goals. • Serve on a variety of internal and external committees to both plan for the evolution of technology • Lead as a Champion and foster team/leader effectiveness. • Establish a clear strategy, goals, vision for IT Organization that aligns with the overall company strategy. • Strategic partner to collaborate with IT leaders and Stakeholders on identifying capacity or demand management to prioritize by importance. • Implement and lead Quarterly Business Review “QBR” meeting with EO leaders to review projects and obtain buy-in and commitments. • Perform other duties as assigned. What we're hiring for • Bachelor's degree in Computer Science, healthcare or related field required. Master's degree in Business Administration, Informatics or Health Administration preferred. • Minimum of 10 years of experience of successful and progressively responsible IT leadership. At least five of which is a senior leadership level within the information technology industry is preferred. • Demonstrated successful experience in attracting, developing and retaining talented team of IT professionals with experience managing a large and diverse group. • Experience in an information security environment. • Demonstrated leadership skills with a focus on team building and formation. • Demonstrated competence in operational, financial and business planning, analysis and management. • Understanding of strategic planning processes and methodologies. • Collaborative and service oriented leadership, with a clear understanding of clinical and operational priorities and strategies. • Excellent communication skills, both verbal and written. • Skilled negotiator who is ability to motivate, persuade and build consensus. • Ability to develop and cultivate a dynamic, progress and technologically advanced organization. • Demonstrated visionary leader with sound technology grounding, analytical ability, good judgment and strong operational focus. What you can expect from Optiv A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. Work/life balance Professional training resources Creative problem-solving and the ability to tackle unique, complex projects Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
    $99k-160k yearly est. Auto-Apply 5d ago
  • Director of IT Architecture (REMOTE)

    K.A. Recruiting

    Remote information manager job

    Director of IT Architecture REMOTE Salary Range: $171,000-$190,000 per year Reporting to the Sr. Director of IT Technology, we are seeking a polished and highly technical Director of IT Architecture to lead the enterprise architecture strategy for a growing healthcare organization. This role oversees Network, Cloud, and Systems Architecture, ensuring technology solutions align with business objectives, regulatory requirements, and emerging healthcare technologies. You will partner closely with IT leadership and business stakeholders to drive innovation, interoperability, security, and cost optimization. Key Responsibilities Strategic Leadership & Architecture Roadmap Define and execute enterprise IT architecture strategy aligned with clinical, operational, and business goals Lead and mentor teams across Network, Cloud, and Systems Architecture Establish governance, standards, and best practices ensuring compliance (HIPAA, HITECH, HITRUST) Evaluate and integrate emerging technologies (AI, ML, microservices) Ensure infrastructure scalability, availability, performance, and strong ROI on architecture initiatives Architecture & Implementation Oversee secure, high-performance network architecture (SD-WAN, VPNs, firewalls) Lead cloud architecture initiatives including hybrid and multi-cloud strategies (AWS-focused) Guide systems architecture supporting enterprise and clinical platforms, including EHR/EMR (Epic) Drive automation and common tooling (Terraform, Kubernetes, Docker, Jenkins, AWS CDK, CloudFormation) Collaboration, Risk & Performance Serve as liaison between IT leadership and architecture teams Partner with Security to enforce cybersecurity frameworks and protect patient data Establish KPIs, manage risk, optimize IT spend, and ensure system reliability and scalability Required Qualifications Bachelor's degree in Computer Science, IT, Healthcare Informatics, or related field 10+ years of progressive IT architecture experience, including 5+ years in leadership Strong experience in: Network Architecture (SD-WAN, security protocols, healthcare data exchange) Cloud Architecture (AWS, Well-Architected Framework, hybrid environments) Observability platforms (Datadog, Dynatrace, New Relic, Prometheus/Grafana) Preferred Qualifications Master's degree Certifications: AWS Solutions Architect Professional, AWS Security, Azure Architect, CISSP, CCNP, HITRUST, or FinOps Key Skills Systems architecture expertise (M365, virtualization, storage, disaster recovery) Healthcare IT standards (HL7, FHIR, DICOM) Strong leadership, communication, and stakeholder engagement skills Strategic mindset with the ability to connect technology decisions to patient care and financial outcomes Interested!? Apply today! You can also... Call or text Olivia Sloane from KA Recruiting at 617-746-2743 Email your resume to olivia@ka-recruiting.com with your contact info and availability
    $171k-190k yearly 14d ago
  • Director of Business Development - Healthcare Information Technology

    Pegus Planet Equity Group

    Remote information manager job

    Welcome to The Planet Group! We are one of the world's leading diversified professional services organization. We provide high-value outsourced global workforce solutions and consulting services to Fortune 500 and top companies in a multitude of fast-growth sectors. Our family of brands was purposely built to leverage each other and address the professional service needs of leading companies in the life sciences, diversified energy, engineering, financial, healthcare, IT, and digital marketing sectors. Planet Technology is your source for Core Technology, Enterprise Systems, and Creative & Digital talent, as well as other specialized staffing needs. Between our legacy companies, we have served the tech industry for more than 100 years combined. POSITION SUMMARY Planet Technology is seeking Healthcare IT Sales professionals to join us in expanding our Healthcare Information Technology staffing practice on a national scale. The ideal candidate will have a solid history of establishing and developing partnerships with hospital systems/networks, an accomplished sales leader with a proven record of consistent achievement and account retention. Primary responsibilities: Sell Planet Technology as a HCIT consulting business partner to prospective hospital systems/networks through multiple resources - including multimedia marketing campaigns, virtual or in-person client meetings, referrals, social media, etc. Establish and develop business relationships with current and prospective company clients, manage fee negotiations and contracts, conversion rates and bill rates Leverage sales tools to develop comprehensive account strategies to win new business from new and existing accounts Communicate new job openings, closings, and feedback from the client to ensure strong candidate matches and line up interviews in a timely manner Work with other Planet Group sales teams to upsell all Planet Group Staffing and Consulting services Uncover immediate needs in our target market through leads and follow-ups, executing internal and external initiatives to drive profitable growth Create and participate in sales meetings and presentations Identify and attend key conferences and trade shows to increase company visibility and business opportunities Education and Experience: Bachelor's degree 5+ years of Healthcare IT staffing experience Detailed understanding of full EMR/EHR lifecycle Proven team builder and team player who can focus and continuously reinforce efforts to meet goals Ability to develop strong customer relationships and negotiation skills Ability to problem solve and make decisions quickly and effectively Excellent listening and communication skills Exceptional time management skills Ability to work independently and collaborate with peers and Recruiting Team to develop a cohesive environment COMPENSATION & BENEFITS Flexible PTO Medical/Dental/Vision Life Insurance Long/Short Term disability Supplemental Benefits 401K Base Salary Range: $75,000-$110,000k *The base salary rate will be commensurate with experience level and past success. A competitive commission structure based on weekly spread is also provided. You're in Good Company: The Planet Group has been named a Fastest-Growing US Staffing Firm and one of the Largest US Staffing Firms. All of our staffing companies won a “Best of Staffing” award from ClearlyRated, and our CEO was named to SIA's 2021 North American Staffing 100 list Diversity, Equity, and Inclusion: Join a company that puts diversity, equity, and inclusion (DEI) at the forefront. The Planet Group celebrates our differences and fosters an environment where each person can bring their authentic self to work. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. Our DEI Committee is focused on listening to employee feedback and providing regular DEI-centric resources and activities such as trainings, celebrations, lunch & learns, employee resource groups, and more. Employee Type: Regular
    $115k-167k yearly est. Auto-Apply 60d+ ago
  • Virtual Chief Information Officer

    Ntiva Is Now Hiring

    Remote information manager job

    Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As vCIO you will provide executive level guidance for Information Technology (IT) and act as an extension of the client's organization. You will be responsible for developing, managing, and supporting the client's long-term IT Vision and Strategies. The vCIO works closely with Account Managers Solution Architects and IT Advisors at Ntiva and advises the client on technology, infrastructure, management, security and productivity as they relate to their information technology capabilities. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). What you will be doing Serve as the client's trusted strategic technology advisor providing strategic technical leadership and consulting to the client's departments and staff Understand and learn the client's industry and business to provide valuable insights around operational process improvements Develop, manage and support the company's strategic IT vision, initiatives, polices, assets, training, dashboard/metrics, and more. Develop and manage a three-to-five-year strategic technology roadmap to align technology solutions with business goals and objectives Responsible for preparing and presenting a comprehensive IT Budget  Establish and manage IT vendor relationships Meet regularly with stakeholders to ensure satisfaction with current work and plan for future growth Manage client-wide IT communication and presentations  Complete various short-term client projects based off of vCIO recommendation Participate with and Support Account Managers, Solution Architects and IT Advisors on strategic guidance to better serve their assigned clients  You'll be successful in this role if you have 7+ Years of experience in successfully designing, implementing and IT Consulting Security familiarity with CIS Controls, ISO 27001, SOC 2, HITRUST. Proficiency in establishing IT services framework and IT security policies Experience with performing Security Risk Assessments, Reviewing Pen-Test and Vulnerability scan results and distilling those results into actionable remediation plans. Experience with project management and budget management Aptitude for customer engagement analysis Ability to establish partnerships with service providers and vendors Experience in due diligence when assessing a company's IT environment Ability to monitor and understand technology trends and tap the knowledge of technology experts Strong writing, organized documentation/reporting skills and attention to detail Ability to connect with diverse personalities and build strong relationships with executives, leaders, and team members. This role involves extended periods of sitting or standing and regular use of computers and office equipment Experience with project management Experience with budget management Aptitude for customer engagement analysis Attention to detail Desire to do what is right and best for the client Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Highly skilled in working autonomously as well in cross-functional environments Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable Certifications including Microsoft Role Based Certifications, Azure, M365, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Understanding of CMMC 2.0 Level 1 & 2 (and Level 3 when applicable), NIST SP 800-171, and DFARS ************ requirements. Grasp of Controlled Unclassified Information (CUI) handling requirements and DoD cybersecurity mandates. Familiarity with System Security Plan (SSP) and Plan of Action & Milestones (POA&M) development, maintenance, and audit preparation. Familiarity with related frameworks: NIST 800-53 Rev 5, FISMA baselines, CIS Controls, ISO 27001, SOC 2, HITRUST. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.) Experience in an MSP Environment Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $100,000.00 and $130,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/06/26.
    $100k-130k yearly 10d ago
  • Director Information Systems

    Knowhirematch

    Information manager job in Centerburg, OH

    TITLE: Director Information Systems Now is your chance to join a top hospital where career growth and opportunity await you. They are committed to building healthcare teams whose care exceeds the expectations of their patients and community and are looking for individuals who share the same values. You could live or work in a small town close to Columbus, Ohio so you can be offered all the amenities of a small town and big city at the same time? If that sounds like the change you are looking for, please read on.. What you will be doing: •The primary responsibility of the Director of Information Systems is to oversee the technological and non-clinical support operations of the IS Department. The Director works collaboratively with Information Systems leadership to plan, coordinate, direct all non-clinical support operational activities and technical components of IS projects. The Director of IS will manage Helpdesk Technicians, Network Engineer, Server Administrator, Applications Administrators, Programmer Analyst, Interface Administrator, IS Specialist and Telecommunications Specialist. •Working experience in IS infrastructure strategic planning development, project management and policy development. •Working knowledge of hospital and ambulatory EMR/EHR environments. •Demonstrated ability to prioritize and execute projects in limited time. •Understands regulatory guidelines such as Joint Commission, Meaningful Use, HIPAA. •Strong interpersonal skills, sound problem solving and negotiation abilities. •High degree of analytical and sound project management skills. •Ability to coach and mentor staff •Must be detail oriented with excellent organizational skills. •Ability to develop long-term plans and programs and to evaluate work accomplishments. •Must be a progressive thinker with the ability to initiate change. •Microsoft SQL Server Preferred Additional info: •Join us northeast of Columbus and become part of our exceptional team dedicated to delivering high-quality care to our community. If you're a passionate Director Information Systems seeking a rewarding career in a collaborative healthcare environment, apply now and embark on a fulfilling journey with us! Requirements What they are looking for: •Bachelor's Degree in Business, Hospital Administration or Information Technology related field. Masters Degree preferred. •Solid technical knowledge demonstrated by minimum of seven (7) years working experience in system administration. •Prior experience administering Microsoft SQL Server •Prior experience managing a technical or operational team. Benefits Hours and compensation potential: •Position is full time day shift •Range is between $102K-$164K depending on experience. Full benefit package included as well as relocation up to $5,000 reimbursed with receipts(uhauls, down deposits, gas, etc).
    $102k-164k yearly Auto-Apply 44d ago

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