What does an information resource consultant do?
Information resource consultant responsibilities
Here are examples of responsibilities from real information resource consultant resumes:
- Lead process re-engineering team of college students in converting internal business operations to network PC environment.
- Provide technical assistance to system administrators, application developers and end-users; troubleshot PC hardware and software issues.
- Write simple and complex SQL queries.
- Serve as consultant to departmental LAN groups for hardware and software assistance.
- Help others to troubleshoot operating system, software, hardware and other problems.
- Gather requirements for SharePoint implementation, collaborate with management and train end-users one-on-one and in the classroom.
- Propose and create a centralize database for departmental document retention to meet compliance requirements and streamline workloads of administrative staff.
- Provide minor troubleshooting relate to encryption process.
- Enable wireless network encryption for add security.
- Educate and solve issues surrounding on and off campus networking primarily focusing on Wi-Fi and password protect access/clearance.
Information resource consultant skills and personality traits
We calculated that 13% of Information Resource Consultants are proficient in Encryption, Customer Service, and Desktop Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Information Resource Consultants that have these skills listed on their resume here:
- Encryption, 13%
Support System Images Inventory Management Documentation Hard drive encryption
- Customer Service, 12%
Researched and made recommendations for efficient customer service.
- Desktop Support, 7%
Provide desktop support for end-users pertaining to application, hardware and peripheral break-fix issues.
- Technical Support, 6%
Provide customer and technical support services associated with multiple office and management personnel relative to hardware and software systems and programs.
- Troubleshoot, 5%
Helped others to troubleshoot operating system, software, hardware and other problems.
- Web Pages, 5%
Implemented Page Objects (POM) framework, Hybrid framework and 21 Page classes from scratch to represent web pages.
Common skills that an information resource consultant uses to do their job include "encryption," "customer service," and "desktop support." You can find details on the most important information resource consultant responsibilities below.
Customer-service skills. The most essential soft skill for an information resource consultant to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an information resource consultant resume shows how their duties depend on customer-service skills: "selected and recommended applications for procurement to enable organization to provide more efficient customer support and systems management. "
Listening skills. Another soft skill that's essential for fulfilling information resource consultant duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to an information resource consultant resume, here's how information resource consultants can utilize listening skills in their job responsibilities: "communicated directly with end users to provide application support in meeting their needs in a customer service oriented environment. "
Problem-solving skills. information resource consultants are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to information resource consultant responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." An information resource consultant resume example shows how problem-solving skills is used in the workplace: "provided technical assistance for hardware, software and printing issues for 2000+ employees while maintaining 24 hour resolution requirements. "
Speaking skills. A big part of what information resource consultants do relies on "speaking skills." You can see how essential it is to information resource consultant responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical information resource consultant tasks: "determined hardware and software requirements, maintenance, resolved technical issues, and identified and addressed network threats/risks. "
Writing skills. Another crucial skill for an information resource consultant to carry out their responsibilities is "writing skills." A big part of what information resource consultants relies on this skill, since "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." How this skill relates to information resource consultant duties can be seen in an example from an information resource consultant resume snippet: "developed mapping standards and provided technical writing and software support. "
The three companies that hire the most information resource consultants are:
- Northwestern Mutual2 information resource consultants jobs
- Planate Management Group1 information resource consultants jobs
Compare different information resource consultants
Information resource consultant vs. Systems support
A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
While similarities exist, there are also some differences between information resource consultants and systems support. For instance, information resource consultant responsibilities require skills such as "security policies," "encryption," "web pages," and "sql." Whereas a systems support is skilled in "provides technical support," "end user support," "system support," and "pc support." This is part of what separates the two careers.
Systems supports tend to make the most money working in the professional industry, where they earn an average salary of $72,760. In contrast, information resource consultants make the biggest average salary, $91,939, in the manufacturing industry.systems supports tend to reach similar levels of education than information resource consultants. In fact, systems supports are 3.2% less likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Information resource consultant vs. Computer support specialist
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
Each career also uses different skills, according to real information resource consultant resumes. While information resource consultant responsibilities can utilize skills like "security policies," "encryption," "desktop support," and "web pages," computer support specialists use skills like "computer support," "desk support," "mac," and "os."
Computer support specialists earn a lower average salary than information resource consultants. But computer support specialists earn the highest pay in the technology industry, with an average salary of $75,865. Additionally, information resource consultants earn the highest salaries in the manufacturing with average pay of $91,939 annually.In general, computer support specialists achieve lower levels of education than information resource consultants. They're 5.7% less likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for information resource consultants in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Information resource consultant vs. Systems support analyst
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from information resource consultant resumes include skills like "security policies," "encryption," "desktop support," and "web pages," whereas a systems support analyst is more likely to list skills in "database," "linux," "system support," and "software issues. "
Systems support analysts make a very good living in the finance industry with an average annual salary of $93,049. On the other hand, information resource consultants are paid the highest salary in the manufacturing industry, with average annual pay of $91,939.When it comes to education, systems support analysts tend to earn similar degree levels compared to information resource consultants. In fact, they're 3.1% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Information resource consultant vs. Computer specialist
A computer specialist's responsibilities typically revolve around installing and repairing computer hardware and software. They meet with clients to identify their needs, examine and troubleshoot equipment, perform upgrades, and discuss the extent of repairs or replacements to clients. In a company setting, a computer specialist is in charge of overseeing an array of equipment, conducting regular maintenance checks, and performing corrective measures as needed. Furthermore, they must provide technical support, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between information resource consultants and computer specialists, there are some differences that are important to note. For one, an information resource consultant might have more use for skills like "security policies," "encryption," "customer service," and "desktop support." Meanwhile, some responsibilities of computer specialists require skills like "data entry," "desk support," "mac," and "os. "
Computer specialists enjoy the best pay in the professional industry, with an average salary of $78,107. For comparison, information resource consultants earn the highest salary in the manufacturing industry.In general, computer specialists hold similar degree levels compared to information resource consultants. Computer specialists are 4.4% less likely to earn their Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.Types of information resource consultant
Updated January 8, 2025
