How to hire an information service specialist

How to hire an information service specialist, step by step

Here's a step-by-step information service specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information service specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information service specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your information service specialist job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an information service specialist for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An information service specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, information service specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents information service specialist salaries for various positions.

   Type of Information Service Specialist	Description	Hourly rate
   Information Service Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$22-50
   Student Information Technician	In learning institutions, a student information technician is typically in charge of handling information systems, ensuring data security and accuracy. Their responsibilities include installing and upgrading systems, providing technical support in different areas, managing software and hardware, and devising strategies to keep student information safe and secure... Show more	$9-25
   Information Systems Internship	An information systems internship involves a trainee who gains working experience by maintaining hardware and software systems that support data-intensive applications of a company. Information systems interns are required to troubleshoot and analyze system problems as well as replace problematic computer hardware and install updated software... Show more	$11-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Phone Calls
   • Data Entry
   • Financial Aid
   • Desktop Support
   • Computer Equipment
   • CMS
   • Network Issues
   • Mac
   • SQL Server
   • Password Resets
   • TCP/IP
   • Help-Desk Support
   • OS
   • PCS

   Check all skills

   Responsibilities:

   • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
   • Maintain and troubleshoot voice over IP phone system and coordinate with outside contractor (s) as required.
   • Provide end user support for remote users, troubleshoot hardware and software problems in a timely and professional manner.
   • Service Win95, Win98, and WinNT workstations on a Novell 4.11/5 Network.
   • Monitor and troubleshot LAN, install and configure routers and switches, and generate weekly reports.
   • Implement and adhere to best practices for the configuration, administration, and troubleshooting all components of the SharePoint architecture.

   More information service specialist duties

3. Make a budget

   Including a salary range in your information service specialist job description is one of the best ways to attract top talent. An information service specialist can vary based on:

   • Location. For example, information service specialists' average salary in alaska is 47% less than in delaware.
   • Seniority. Entry-level information service specialists 55% less than senior-level information service specialists.
   • Certifications. An information service specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an information service specialist's salary.

   Average information service specialist salary

   $70,153yearly

   $33.73 hourly rate

   ---

   Entry-level information service specialist salary

   $47,000 yearly salary

   Updated January 23, 2026

   Average information service specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$81,223	$39
   2	Missouri	$80,443	$39
   3	New York	$77,059	$37
   4	Ohio	$72,467	$35
   5	Kansas	$71,179	$34
   6	Virginia	$69,706	$34
   7	Illinois	$63,336	$30
   8	Indiana	$62,235	$30
   9	Oklahoma	$60,433	$29

   Average information service specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Caterpillar	$94,166	$45.27	47
   2	TEKWISSEN	$92,581	$44.51	7
   3	Deloitte	$89,142	$42.86	681
   4	Tek Leaders	$82,547	$39.69
   5	Beth Israel Deaconess Medical Center	$80,825	$38.86
   6	Vista Applied Solutions Group	$79,881	$38.40
   7	Proficient Health	$79,739	$38.34
   8	Tetra Tech	$78,333	$37.66	10
   9	Queens Health Systems	$74,385	$35.76	6
   10	The Research Foundation for SUNY	$68,836	$33.09
   11	Leidos	$63,927	$30.73	197
   12	State Of Illinois - Illinois Student Assistance Commission	$55,650	$26.75	21
   13	United States Courts	$53,724	$25.83	27
   14	Union Health	$46,957	$22.58
   15	SUNY Broome	$46,367	$22.29	3
   16	Columbus Metropolitan Library	$43,476	$20.90
   17	Mercy Corps	$41,574	$19.99

4. Writing an information service specialist job description

   A good information service specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an information service specialist job description:

   Information service specialist job description example

   Provide moderate to advance level enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices support including the ability to identify, research, and resolve technical problems. Install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient and reliable system operation.
   Responsibilities • Provide moderate to advanced technical support of an enterprise desktop environment and applications.
   • Install and maintains network connected hardware and software, including services, peripherals, desktop PC, Virtual Desktop devices, printers, gaming devices connectivity, kiosks, and miscellaneous devices.
   • Perform moderate to advance level system and application support which may include gaming systems, non-gaming, accounting/financial systems, various Casino and Back of House, and tribal systems and applications.
   • Perform basic to moderate administration of Active Directory, email, and various application user accounts.
   • Respond to incidents and create service requests using the service desk tracking system.
   • Prepares and maintains documentation for IT support (i.e., desktop procedures, end-user help guidelines, trouble-shooting guides and hardware and application installation procedures).
   • Assist with support of various server operating systems and hardware.
   • Assists in communicating and coordinating scheduled maintenance and downtime with internal customers.
   • Assist with compliance efforts pertaining to the Minimum Internal Control Standards for IT requirements.
   • Participate in a team oriented environment
   • Other duties may be assigned as needed Qualifications EDUCATION and/or EXPERIENCE • A.S. or equivalent in Technical Institution (Two year degree). • 2-3 years experience in the field or a related area • Microsoft Certified Desktop Support Technician certificate or related Microsoft certification preferred • CompTIA N+ Certification preferred • CompTIA A+ certificate preferred Pay range: $23.00 - $29.90 per hour *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am. This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.

   Copy this example

   

5. Post your job

   There are a few common ways to find information service specialists for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your information service specialist job on Zippia to find and recruit information service specialist candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit information service specialists, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   Sometimes, it's not enough to interview information service specialist candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information service specialist

   Once you've selected the best information service specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new information service specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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